(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Post on inSpire
Told 3 customers 'Good Afternoon'
Assisted a Rep
Talk to someone you haven't spoken to in a while
Did not use hold/mute on 4 calls
Spoke to a customer about a Hazard
Told 3 customers 'Good Morning'
Tell someone 'Thank you'
Refer a customer to My Account
Transferred 2 calls
Spoke to 3 customers about No Gas'
Smile at a stranger
Compliment your supervisor
Help someone you don't know
Spoke to the same tech twice
Ask a question
Spoke to 5 customers whose first name begins with a 'B'
Have a smile in your voice
Like someone's post on inSpire
De-escalated a customer
Spoke to 2 customers from MOW
Spoke to 2 customers from MOE
Use a polite phrase
Introduce yourself to someone you don't know
Worked with someone in another department for resolution
