Answereda questionfrom acoworkerIntroduceyourself tosomeoneyou don'tknowSpoke to2customersfrom MOEDe-escalatedacustomerTold 3customers'GoodMorning'PostoninSpireRefer acustomerto MyAccountSpoke with 3customersabout leaksTold 3customers'GoodAfternoon'Spoke to 3customersabout NoGas'Smile atastrangerHelpsomeoneyou don'tknowSpoke to acustomerabout aHazardTold 4customers 'Iam happy tohelp'Complimentsomeoneyou don'tknowTransferred2 callsWorked withsomeone inanotherdepartmentfor resolutionAsk aquestionSpoke to 2customersfrom MOWSpoke to 5customerswhose firstname beginswith a 'B'Spoke tothe sametech twiceComplimentyoursupervisorAssisteda RepTalk tosomeoneyou haven'tspoken to ina whileTellsomeone'Thankyou'Have asmile inyour voiceLikesomeone'spost oninSpireUse apolitephraseDid notusehold/muteon 4 callsAnswereda questionfrom acoworkerIntroduceyourself tosomeoneyou don'tknowSpoke to2customersfrom MOEDe-escalatedacustomerTold 3customers'GoodMorning'PostoninSpireRefer acustomerto MyAccountSpoke with 3customersabout leaksTold 3customers'GoodAfternoon'Spoke to 3customersabout NoGas'Smile atastrangerHelpsomeoneyou don'tknowSpoke to acustomerabout aHazardTold 4customers 'Iam happy tohelp'Complimentsomeoneyou don'tknowTransferred2 callsWorked withsomeone inanotherdepartmentfor resolutionAsk aquestionSpoke to 2customersfrom MOWSpoke to 5customerswhose firstname beginswith a 'B'Spoke tothe sametech twiceComplimentyoursupervisorAssisteda RepTalk tosomeoneyou haven'tspoken to ina whileTellsomeone'Thankyou'Have asmile inyour voiceLikesomeone'spost oninSpireUse apolitephraseDid notusehold/muteon 4 calls

Dispatch - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answered a question from a coworker
  2. Introduce yourself to someone you don't know
  3. Spoke to 2 customers from MOE
  4. De-escalated a customer
  5. Told 3 customers 'Good Morning'
  6. Post on inSpire
  7. Refer a customer to My Account
  8. Spoke with 3 customers about leaks
  9. Told 3 customers 'Good Afternoon'
  10. Spoke to 3 customers about No Gas'
  11. Smile at a stranger
  12. Help someone you don't know
  13. Spoke to a customer about a Hazard
  14. Told 4 customers 'I am happy to help'
  15. Compliment someone you don't know
  16. Transferred 2 calls
  17. Worked with someone in another department for resolution
  18. Ask a question
  19. Spoke to 2 customers from MOW
  20. Spoke to 5 customers whose first name begins with a 'B'
  21. Spoke to the same tech twice
  22. Compliment your supervisor
  23. Assisted a Rep
  24. Talk to someone you haven't spoken to in a while
  25. Tell someone 'Thank you'
  26. Have a smile in your voice
  27. Like someone's post on inSpire
  28. Use a polite phrase
  29. Did not use hold/mute on 4 calls