Introduceyourself tosomeoneyou don'tknowSpoke to 2customersfrom MOWTransferred2 callsAsk aquestionComplimentyoursupervisorHelpsomeoneyou don'tknowUse apolitephraseSmile atastrangerSpoke to 5customerswhose firstname beginswith a 'B'Told 4customers 'Iam happy tohelp'Worked withsomeone inanotherdepartmentfor resolutionAnswereda questionfrom acoworkerComplimentsomeoneyou don'tknowSpoke with 3customersabout leaksSpoke to acustomerabout aHazardTold 3customers'GoodAfternoon'Have asmile inyour voicePostoninSpireSpoke tothe sametech twiceDe-escalatedacustomerDid notusehold/muteon 4 callsRefer acustomerto MyAccountTold 3customers'GoodMorning'Spoke to2customersfrom MOESpoke to 3customersabout NoGas'Talk tosomeoneyou haven'tspoken to ina whileTellsomeone'Thankyou'Likesomeone'spost oninSpireAssisteda RepIntroduceyourself tosomeoneyou don'tknowSpoke to 2customersfrom MOWTransferred2 callsAsk aquestionComplimentyoursupervisorHelpsomeoneyou don'tknowUse apolitephraseSmile atastrangerSpoke to 5customerswhose firstname beginswith a 'B'Told 4customers 'Iam happy tohelp'Worked withsomeone inanotherdepartmentfor resolutionAnswereda questionfrom acoworkerComplimentsomeoneyou don'tknowSpoke with 3customersabout leaksSpoke to acustomerabout aHazardTold 3customers'GoodAfternoon'Have asmile inyour voicePostoninSpireSpoke tothe sametech twiceDe-escalatedacustomerDid notusehold/muteon 4 callsRefer acustomerto MyAccountTold 3customers'GoodMorning'Spoke to2customersfrom MOESpoke to 3customersabout NoGas'Talk tosomeoneyou haven'tspoken to ina whileTellsomeone'Thankyou'Likesomeone'spost oninSpireAssisteda Rep

Dispatch - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce yourself to someone you don't know
  2. Spoke to 2 customers from MOW
  3. Transferred 2 calls
  4. Ask a question
  5. Compliment your supervisor
  6. Help someone you don't know
  7. Use a polite phrase
  8. Smile at a stranger
  9. Spoke to 5 customers whose first name begins with a 'B'
  10. Told 4 customers 'I am happy to help'
  11. Worked with someone in another department for resolution
  12. Answered a question from a coworker
  13. Compliment someone you don't know
  14. Spoke with 3 customers about leaks
  15. Spoke to a customer about a Hazard
  16. Told 3 customers 'Good Afternoon'
  17. Have a smile in your voice
  18. Post on inSpire
  19. Spoke to the same tech twice
  20. De-escalated a customer
  21. Did not use hold/mute on 4 calls
  22. Refer a customer to My Account
  23. Told 3 customers 'Good Morning'
  24. Spoke to 2 customers from MOE
  25. Spoke to 3 customers about No Gas'
  26. Talk to someone you haven't spoken to in a while
  27. Tell someone 'Thank you'
  28. Like someone's post on inSpire
  29. Assisted a Rep