(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Refer a customer to My Account
Use a polite phrase
Answered a question from a coworker
Transferred 2 calls
Post on inSpire
Introduce yourself to someone you don't know
Spoke to 2 customers from MOW
Did not use hold/mute on 4 calls
Spoke with 3 customers about leaks
Compliment someone you don't know
Spoke to a customer about a Hazard
Spoke to the same tech twice
Tell someone 'Thank you'
Spoke to 3 customers about No Gas'
Assisted a Rep
Told 4 customers 'I am happy to help'
Talk to someone you haven't spoken to in a while
Spoke to 2 customers from MOE
Told 3 customers 'Good Morning'
Spoke to 5 customers whose first name begins with a 'B'
Compliment your supervisor
Told 3 customers 'Good Afternoon'
Have a smile in your voice
Worked with someone in another department for resolution
