Dispatch - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Introduce yourself to someone you don't know
2. Assisted a Rep
3. Spoke to 5 customers whose first name begins with a 'B'
4. Spoke to 2 customers from MOE
5. Tell someone 'Thank you'
6. Spoke to 2 customers from MOW
7. Did not use hold/mute on 4 calls
8. Transferred 2 calls
9. Use a polite phrase
10. Ask a question
11. Like someone's post on inSpire
12. Spoke to a customer about a Hazard
13. Spoke to the same tech twice
14. Have a smile in your voice
15. Talk to someone you haven't spoken to in a while
16. Compliment your supervisor
17. Refer a customer to My Account
18. Worked with someone in another department for resolution
19. Compliment someone you don't know
20. Smile at a stranger
21. Spoke with 3 customers about leaks
22. Post on inSpire
23. Spoke to 3 customers about No Gas'
24. Told 4 customers 'I am happy to help'
25. Answered a question from a coworker
26. Help someone you don't know
27. Told 3 customers 'Good Morning'
28. De-escalated a customer
29. Told 3 customers 'Good Afternoon'