(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Assisted a Rep
De-escalated a customer
Spoke to 2 customers from MOE
Spoke to 3 customers about No Gas'
Help someone you don't know
Post on inSpire
Transferred 2 calls
Refer a customer to My Account
Told 3 customers 'Good Morning'
Use a polite phrase
Tell someone 'Thank you'
Introduce yourself to someone you don't know
Compliment someone you don't know
Told 4 customers 'I am happy to help'
Compliment your supervisor
Spoke to the same tech twice
Talk to someone you haven't spoken to in a while
Spoke to a customer about a Hazard
Did not use hold/mute on 4 calls
Told 3 customers 'Good Afternoon'
Ask a question
Spoke with 3 customers about leaks
Answered a question from a coworker
Worked with someone in another department for resolution
Spoke to 5 customers whose first name begins with a 'B'
