(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Tell someone 'Thank you'
Did not use hold/mute on 4 calls
Refer a customer to My Account
Spoke to 2 customers from MOW
Talk to someone you haven't spoken to in a while
Have a smile in your voice
Smile at a stranger
Compliment your supervisor
Post on inSpire
Assisted a Rep
Told 3 customers 'Good Afternoon'
Introduce yourself to someone you don't know
Spoke with 3 customers about leaks
Transferred 2 calls
Answered a question from a coworker
Spoke to a customer about a Hazard
Spoke to 5 customers whose first name begins with a 'B'
Use a polite phrase
Spoke to 3 customers about No Gas'
Ask a question
Spoke to the same tech twice
Compliment someone you don't know
Spoke to 2 customers from MOE
Told 4 customers 'I am happy to help'
De-escalated a customer
Like someone's post on inSpire
Help someone you don't know
Told 3 customers 'Good Morning'
Worked with someone in another department for resolution
