Dispatch - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Ask a question
2. Use a polite phrase
3. Worked with someone in another department for resolution
4. Told 4 customers 'I am happy to help'
5. De-escalated a customer
6. Told 3 customers 'Good Morning'
7. Smile at a stranger
8. Assisted a Rep
9. Told 3 customers 'Good Afternoon'
10. Spoke to a customer about a Hazard
11. Spoke to 5 customers whose first name begins with a 'B'
12. Introduce yourself to someone you don't know
13. Help someone you don't know
14. Spoke to 2 customers from MOE
15. Compliment someone you don't know
16. Have a smile in your voice
17. Tell someone 'Thank you'
18. Talk to someone you haven't spoken to in a while
19. Like someone's post on inSpire
20. Spoke to the same tech twice
21. Refer a customer to My Account
22. Transferred 2 calls
23. Did not use hold/mute on 4 calls
24. Post on inSpire
25. Spoke to 2 customers from MOW
26. Spoke to 3 customers about No Gas'
27. Compliment your supervisor
28. Spoke with 3 customers about leaks
29. Answered a question from a coworker