Spoke to 3customersabout NoGas'Helpsomeoneyou don'tknowDid notusehold/muteon 4 callsUse apolitephraseSpoke to2customersfrom MOESpoke with 3customersabout leaksAssisteda RepTellsomeone'Thankyou'Spoke tothe sametech twiceSpoke to acustomerabout aHazardRefer acustomerto MyAccountWorked withsomeone inanotherdepartmentfor resolutionIntroduceyourself tosomeoneyou don'tknowComplimentsomeoneyou don'tknowSmile atastrangerSpoke to 2customersfrom MOWAnswereda questionfrom acoworkerTold 3customers'GoodMorning'Told 4customers 'Iam happy tohelp'De-escalatedacustomerLikesomeone'spost oninSpireSpoke to 5customerswhose firstname beginswith a 'B'ComplimentyoursupervisorTransferred2 callsPostoninSpireTold 3customers'GoodAfternoon'Talk tosomeoneyou haven'tspoken to ina whileAsk aquestionHave asmile inyour voiceSpoke to 3customersabout NoGas'Helpsomeoneyou don'tknowDid notusehold/muteon 4 callsUse apolitephraseSpoke to2customersfrom MOESpoke with 3customersabout leaksAssisteda RepTellsomeone'Thankyou'Spoke tothe sametech twiceSpoke to acustomerabout aHazardRefer acustomerto MyAccountWorked withsomeone inanotherdepartmentfor resolutionIntroduceyourself tosomeoneyou don'tknowComplimentsomeoneyou don'tknowSmile atastrangerSpoke to 2customersfrom MOWAnswereda questionfrom acoworkerTold 3customers'GoodMorning'Told 4customers 'Iam happy tohelp'De-escalatedacustomerLikesomeone'spost oninSpireSpoke to 5customerswhose firstname beginswith a 'B'ComplimentyoursupervisorTransferred2 callsPostoninSpireTold 3customers'GoodAfternoon'Talk tosomeoneyou haven'tspoken to ina whileAsk aquestionHave asmile inyour voice

Dispatch - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke to 3 customers about No Gas'
  2. Help someone you don't know
  3. Did not use hold/mute on 4 calls
  4. Use a polite phrase
  5. Spoke to 2 customers from MOE
  6. Spoke with 3 customers about leaks
  7. Assisted a Rep
  8. Tell someone 'Thank you'
  9. Spoke to the same tech twice
  10. Spoke to a customer about a Hazard
  11. Refer a customer to My Account
  12. Worked with someone in another department for resolution
  13. Introduce yourself to someone you don't know
  14. Compliment someone you don't know
  15. Smile at a stranger
  16. Spoke to 2 customers from MOW
  17. Answered a question from a coworker
  18. Told 3 customers 'Good Morning'
  19. Told 4 customers 'I am happy to help'
  20. De-escalated a customer
  21. Like someone's post on inSpire
  22. Spoke to 5 customers whose first name begins with a 'B'
  23. Compliment your supervisor
  24. Transferred 2 calls
  25. Post on inSpire
  26. Told 3 customers 'Good Afternoon'
  27. Talk to someone you haven't spoken to in a while
  28. Ask a question
  29. Have a smile in your voice