CE Shadow BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Agent documented the call details in the ticket.
2. Agent recapped the client's need for calling in.
3. Guide client through the claims process.
4. Agent showed empathy for the client.
5. Agent set proper expectations.
6. Agent used effective questioning.
7. Agent accepted a chat request via Zoho.
8. Agent associated a call to a ticket.
9. Agent Acknowledged Loyalty.
10. Agent offered a referral for a claim.
11. Deliver a friendly greeting.
12. Agent created a ticket using a ticket template.
13. Agent used the KB to help during a call.
14. Added or swapped vehicles for a client.
15. Filed a claim.
16. Agent completed a client's issue in one call.
17. Advise a client of their deductible.
18. Agent confirmed a client's home address.
19. Agent built rapport during a call.
20. Agent used the warm transfer method.
21. Agent deescalated a frustrated client.
22. Agent demonstrated ownership of client's issue.
23. Agent explained coverages to a client.
24. Agent used an email template.