CE Shadow BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Added or swapped vehicles for a client.
2. Agent set proper expectations.
3. Agent used an email template.
4. Agent used the warm transfer method.
5. Agent created a ticket using a ticket template.
6. Agent Acknowledged Loyalty.
7. Agent confirmed a client's home address.
8. Agent explained coverages to a client.
9. Deliver a friendly greeting.
10. Filed a claim.
11. Agent accepted a chat request via Zoho.
12. Agent associated a call to a ticket.
13. Agent used the KB to help during a call.
14. Guide client through the claims process.
15. Agent used effective questioning.
16. Agent deescalated a frustrated client.
17. Agent completed a client's issue in one call.
18. Agent demonstrated ownership of client's issue.
19. Agent documented the call details in the ticket.
20. Agent recapped the client's need for calling in.
21. Agent offered a referral for a claim.
22. Agent showed empathy for the client.
23. Advise a client of their deductible.
24. Agent built rapport during a call.