CE Shadow BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Agent set proper expectations.
2. Advise a client of their deductible.
3. Agent completed a client's issue in one call.
4. Agent explained coverages to a client.
5. Agent associated a call to a ticket.
6. Filed a claim.
7. Agent confirmed a client's home address.
8. Added or swapped vehicles for a client.
9. Agent used effective questioning.
10. Agent recapped the client's need for calling in.
11. Agent showed empathy for the client.
12. Deliver a friendly greeting.
13. Agent used an email template.
14. Agent deescalated a frustrated client.
15. Guide client through the claims process.
16. Agent used the warm transfer method.
17. Agent created a ticket using a ticket template.
18. Agent used the KB to help during a call.
19. Agent Acknowledged Loyalty.
20. Agent documented the call details in the ticket.
21. Agent built rapport during a call.
22. Agent demonstrated ownership of client's issue.
23. Agent offered a referral for a claim.
24. Agent accepted a chat request via Zoho.