CE Shadow BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Agent built rapport during a call.
2. Agent used an email template.
3. Agent deescalated a frustrated client.
4. Agent demonstrated ownership of client's issue.
5. Agent created a ticket using a ticket template.
6. Agent showed empathy for the client.
7. Agent documented the call details in the ticket.
8. Agent completed a client's issue in one call.
9. Agent confirmed a client's home address.
10. Agent explained coverages to a client.
11. Agent used effective questioning.
12. Agent offered a referral for a claim.
13. Deliver a friendly greeting.
14. Agent set proper expectations.
15. Advise a client of their deductible.
16. Filed a claim.
17. Agent recapped the client's need for calling in.
18. Agent used the KB to help during a call.
19. Agent accepted a chat request via Zoho.
20. Agent used the warm transfer method.
21. Agent associated a call to a ticket.
22. Guide client through the claims process.
23. Agent Acknowledged Loyalty.
24. Added or swapped vehicles for a client.