CE Shadow BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Agent demonstrated ownership of client's issue.
2. Agent built rapport during a call.
3. Agent used the warm transfer method.
4. Agent used effective questioning.
5. Agent recapped the client's need for calling in.
6. Agent accepted a chat request via Zoho.
7. Agent confirmed a client's home address.
8. Added or swapped vehicles for a client.
9. Filed a claim.
10. Agent deescalated a frustrated client.
11. Agent used an email template.
12. Agent explained coverages to a client.
13. Agent used the KB to help during a call.
14. Agent set proper expectations.
15. Deliver a friendly greeting.
16. Agent documented the call details in the ticket.
17. Guide client through the claims process.
18. Agent Acknowledged Loyalty.
19. Agent associated a call to a ticket.
20. Agent offered a referral for a claim.
21. Agent showed empathy for the client.
22. Advise a client of their deductible.
23. Agent created a ticket using a ticket template.
24. Agent completed a client's issue in one call.