CE Shadow BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Agent Acknowledged Loyalty.
2. Added or swapped vehicles for a client.
3. Agent used the warm transfer method.
4. Agent demonstrated ownership of client's issue.
5. Agent explained coverages to a client.
6. Filed a claim.
7. Agent set proper expectations.
8. Agent created a ticket using a ticket template.
9. Agent confirmed a client's home address.
10. Agent documented the call details in the ticket.
11. Advise a client of their deductible.
12. Agent offered a referral for a claim.
13. Agent recapped the client's need for calling in.
14. Agent associated a call to a ticket.
15. Agent completed a client's issue in one call.
16. Guide client through the claims process.
17. Agent accepted a chat request via Zoho.
18. Deliver a friendly greeting.
19. Agent used an email template.
20. Agent deescalated a frustrated client.
21. Agent showed empathy for the client.
22. Agent used the KB to help during a call.
23. Agent used effective questioning.
24. Agent built rapport during a call.