CE Shadow BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Deliver a friendly greeting.
2. Advise a client of their deductible.
3. Agent documented the call details in the ticket.
4. Agent accepted a chat request via Zoho.
5. Agent used the warm transfer method.
6. Agent set proper expectations.
7. Agent confirmed a client's home address.
8. Agent built rapport during a call.
9. Guide client through the claims process.
10. Agent used effective questioning.
11. Agent used the KB to help during a call.
12. Agent Acknowledged Loyalty.
13. Agent created a ticket using a ticket template.
14. Agent explained coverages to a client.
15. Agent deescalated a frustrated client.
16. Agent offered a referral for a claim.
17. Agent recapped the client's need for calling in.
18. Added or swapped vehicles for a client.
19. Agent demonstrated ownership of client's issue.
20. Agent used an email template.
21. Agent showed empathy for the client.
22. Agent completed a client's issue in one call.
23. Agent associated a call to a ticket.
24. Filed a claim.