CE Shadow BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Agent used an email template.
2. Agent explained coverages to a client.
3. Agent recapped the client's need for calling in.
4. Agent documented the call details in the ticket.
5. Added or swapped vehicles for a client.
6. Agent created a ticket using a ticket template.
7. Agent built rapport during a call.
8. Agent used the warm transfer method.
9. Agent used effective questioning.
10. Agent completed a client's issue in one call.
11. Filed a claim.
12. Agent demonstrated ownership of client's issue.
13. Agent deescalated a frustrated client.
14. Agent Acknowledged Loyalty.
15. Agent showed empathy for the client.
16. Guide client through the claims process.
17. Advise a client of their deductible.
18. Agent set proper expectations.
19. Agent accepted a chat request via Zoho.
20. Agent offered a referral for a claim.
21. Deliver a friendly greeting.
22. Agent used the KB to help during a call.
23. Agent associated a call to a ticket.
24. Agent confirmed a client's home address.