CE Shadow BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Agent used an email template.
2. Agent demonstrated ownership of client's issue.
3. Agent created a ticket using a ticket template.
4. Agent offered a referral for a claim.
5. Agent associated a call to a ticket.
6. Agent built rapport during a call.
7. Agent deescalated a frustrated client.
8. Agent used the KB to help during a call.
9. Agent confirmed a client's home address.
10. Deliver a friendly greeting.
11. Agent completed a client's issue in one call.
12. Filed a claim.
13. Agent documented the call details in the ticket.
14. Agent explained coverages to a client.
15. Agent showed empathy for the client.
16. Agent accepted a chat request via Zoho.
17. Agent Acknowledged Loyalty.
18. Agent used the warm transfer method.
19. Added or swapped vehicles for a client.
20. Advise a client of their deductible.
21. Agent recapped the client's need for calling in.
22. Agent used effective questioning.
23. Agent set proper expectations.
24. Guide client through the claims process.