CE Shadow BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Agent demonstrated ownership of client's issue.
2. Agent accepted a chat request via Zoho.
3. Agent built rapport during a call.
4. Agent created a ticket using a ticket template.
5. Agent used the KB to help during a call.
6. Agent confirmed a client's home address.
7. Agent showed empathy for the client.
8. Agent documented the call details in the ticket.
9. Added or swapped vehicles for a client.
10. Agent used an email template.
11. Agent deescalated a frustrated client.
12. Agent used the warm transfer method.
13. Agent completed a client's issue in one call.
14. Advise a client of their deductible.
15. Agent associated a call to a ticket.
16. Agent Acknowledged Loyalty.
17. Agent offered a referral for a claim.
18. Guide client through the claims process.
19. Filed a claim.
20. Agent set proper expectations.
21. Agent recapped the client's need for calling in.
22. Agent explained coverages to a client.
23. Deliver a friendly greeting.
24. Agent used effective questioning.