CE Shadow BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Agent documented the call details in the ticket.
2. Deliver a friendly greeting.
3. Agent used the KB to help during a call.
4. Agent built rapport during a call.
5. Agent demonstrated ownership of client's issue.
6. Guide client through the claims process.
7. Agent used effective questioning.
8. Agent offered a referral for a claim.
9. Added or swapped vehicles for a client.
10. Agent associated a call to a ticket.
11. Agent used an email template.
12. Agent showed empathy for the client.
13. Agent Acknowledged Loyalty.
14. Agent accepted a chat request via Zoho.
15. Agent set proper expectations.
16. Agent confirmed a client's home address.
17. Advise a client of their deductible.
18. Agent deescalated a frustrated client.
19. Filed a claim.
20. Agent used the warm transfer method.
21. Agent created a ticket using a ticket template.
22. Agent recapped the client's need for calling in.
23. Agent explained coverages to a client.
24. Agent completed a client's issue in one call.