CE Shadow BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Agent used effective questioning.
2. Advise a client of their deductible.
3. Added or swapped vehicles for a client.
4. Agent used the KB to help during a call.
5. Agent demonstrated ownership of client's issue.
6. Agent accepted a chat request via Zoho.
7. Agent documented the call details in the ticket.
8. Agent explained coverages to a client.
9. Agent used the warm transfer method.
10. Agent offered a referral for a claim.
11. Agent deescalated a frustrated client.
12. Agent showed empathy for the client.
13. Deliver a friendly greeting.
14. Agent built rapport during a call.
15. Agent confirmed a client's home address.
16. Filed a claim.
17. Guide client through the claims process.
18. Agent created a ticket using a ticket template.
19. Agent associated a call to a ticket.
20. Agent completed a client's issue in one call.
21. Agent recapped the client's need for calling in.
22. Agent used an email template.
23. Agent set proper expectations.
24. Agent Acknowledged Loyalty.