CE Shadow BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Agent used effective questioning.
2. Deliver a friendly greeting.
3. Agent used the warm transfer method.
4. Agent accepted a chat request via Zoho.
5. Agent completed a client's issue in one call.
6. Added or swapped vehicles for a client.
7. Agent showed empathy for the client.
8. Agent offered a referral for a claim.
9. Agent used an email template.
10. Agent built rapport during a call.
11. Agent Acknowledged Loyalty.
12. Agent explained coverages to a client.
13. Agent set proper expectations.
14. Agent confirmed a client's home address.
15. Agent recapped the client's need for calling in.
16. Guide client through the claims process.
17. Filed a claim.
18. Advise a client of their deductible.
19. Agent created a ticket using a ticket template.
20. Agent used the KB to help during a call.
21. Agent documented the call details in the ticket.
22. Agent demonstrated ownership of client's issue.
23. Agent deescalated a frustrated client.
24. Agent associated a call to a ticket.