CE Shadow BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Agent recapped the client's need for calling in.
2. Agent documented the call details in the ticket.
3. Agent used the KB to help during a call.
4. Agent completed a client's issue in one call.
5. Agent demonstrated ownership of client's issue.
6. Added or swapped vehicles for a client.
7. Agent offered a referral for a claim.
8. Agent showed empathy for the client.
9. Agent built rapport during a call.
10. Guide client through the claims process.
11. Agent confirmed a client's home address.
12. Agent deescalated a frustrated client.
13. Agent Acknowledged Loyalty.
14. Agent used effective questioning.
15. Agent created a ticket using a ticket template.
16. Advise a client of their deductible.
17. Agent associated a call to a ticket.
18. Agent accepted a chat request via Zoho.
19. Agent explained coverages to a client.
20. Agent used an email template.
21. Agent set proper expectations.
22. Filed a claim.
23. Deliver a friendly greeting.
24. Agent used the warm transfer method.