CE Shadow BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Agent used the KB to help during a call.
2. Agent used effective questioning.
3. Agent Acknowledged Loyalty.
4. Agent used an email template.
5. Agent associated a call to a ticket.
6. Agent used the warm transfer method.
7. Agent offered a referral for a claim.
8. Agent accepted a chat request via Zoho.
9. Added or swapped vehicles for a client.
10. Agent documented the call details in the ticket.
11. Agent recapped the client's need for calling in.
12. Agent demonstrated ownership of client's issue.
13. Advise a client of their deductible.
14. Guide client through the claims process.
15. Agent confirmed a client's home address.
16. Agent explained coverages to a client.
17. Deliver a friendly greeting.
18. Agent set proper expectations.
19. Filed a claim.
20. Agent built rapport during a call.
21. Agent completed a client's issue in one call.
22. Agent created a ticket using a ticket template.
23. Agent deescalated a frustrated client.
24. Agent showed empathy for the client.