This bingo card has a free space and 24 words: Agent offered a referral for a claim., Advise a client of their deductible., Agent accepted a chat request via Zoho., Agent Acknowledged Loyalty., Agent deescalated a frustrated client., Deliver a friendly greeting., Agent used effective questioning., Agent confirmed a client's home address., Agent recapped the client's need for calling in., Added or swapped vehicles for a client., Filed a claim., Agent showed empathy for the client., Agent built rapport during a call., Agent associated a call to a ticket., Agent created a ticket using a ticket template., Agent set proper expectations., Agent used an email template., Agent used the warm transfer method., Agent documented the call details in the ticket., Agent used the KB to help during a call., Agent explained coverages to a client., Agent completed a client's issue in one call., Guide client through the claims process. and Agent demonstrated ownership of client's issue..
Four Boxes Fact Finding (Active Listening) | Four Boxes: Presentation (Demo the Product) | Four Boxes: Close (Assume the Sale) | IT Bingo | Transition Week Bingo
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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