But waitthere’smoreSomeonecalls forSara, Krisor Zach GScheduledappt for abusiness$89diagnosticTook call forcustomerchecking ETA(not a returncall to dispatch)Scheduletotal of 5jobsTookincoming callthat Zach Bor Greg hadto call backSpoke tosamecustomer 3times in onedayReceivecomplimentfromcustomerSchedule ahvac checkon incomingcallTook callback fromcustomerreturningdispatch callIncomingcall fromnot homeownerSchedule aplumbingcheck onincoming callTook incomingcall fromcustomer withsame name as aDispatcher Took incomingcall from a SE(they calledwrong line)Sell a newmembershipYou areplacedon holdJULIE/Locatercalling backfor dispatchSpoke tocustomerwho lastname startswith a “Y”Thankscustomerfor theirtimeTalk to a homewarrantycompany/InsurancecompanyRenew amembershipYou arecalled bywrongnameTookincoming callfromsomeone inanother stateSchedule hotwater heateron incomingcallRobocallScheduled ahvacmarketedlead onincoming callScheduleinstall onincomingon callCustomermovedlocations/PSTook incomingcall fromcustomer withsame nameas a CSRWrongnumberCustomertells you“Have agreat day"Say "MyPleasure"Someonecalls re:financingAsked acustomerabouttheir petBut waitthere’smoreSomeonecalls forSara, Krisor Zach GScheduledappt for abusiness$89diagnosticTook call forcustomerchecking ETA(not a returncall to dispatch)Scheduletotal of 5jobsTookincoming callthat Zach Bor Greg hadto call backSpoke tosamecustomer 3times in onedayReceivecomplimentfromcustomerSchedule ahvac checkon incomingcallTook callback fromcustomerreturningdispatch callIncomingcall fromnot homeownerSchedule aplumbingcheck onincoming callTook incomingcall fromcustomer withsame name as aDispatcher Took incomingcall from a SE(they calledwrong line)Sell a newmembershipYou areplacedon holdJULIE/Locatercalling backfor dispatchSpoke tocustomerwho lastname startswith a “Y”Thankscustomerfor theirtimeTalk to a homewarrantycompany/InsurancecompanyRenew amembershipYou arecalled bywrongnameTookincoming callfromsomeone inanother stateSchedule hotwater heateron incomingcallRobocallScheduled ahvacmarketedlead onincoming callScheduleinstall onincomingon callCustomermovedlocations/PSTook incomingcall fromcustomer withsame nameas a CSRWrongnumberCustomertells you“Have agreat day"Say "MyPleasure"Someonecalls re:financingAsked acustomerabouttheir pet

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. But wait there’s more
  2. Someone calls for Sara, Kris or Zach G
  3. Scheduled appt for a business $89 diagnostic
  4. Took call for customer checking ETA (not a return call to dispatch)
  5. Schedule total of 5 jobs
  6. Took incoming call that Zach B or Greg had to call back
  7. Spoke to same customer 3 times in one day
  8. Receive compliment from customer
  9. Schedule a hvac check on incoming call
  10. Took call back from customer returning dispatch call
  11. Incoming call from not home owner
  12. Schedule a plumbing check on incoming call
  13. Took incoming call from customer with same name as a Dispatcher
  14. Took incoming call from a SE (they called wrong line)
  15. Sell a new membership
  16. You are placed on hold
  17. JULIE/ Locater calling back for dispatch
  18. Spoke to customer who last name starts with a “Y”
  19. Thanks customer for their time
  20. Talk to a home warranty company/ Insurance company
  21. Renew a membership
  22. You are called by wrong name
  23. Took incoming call from someone in another state
  24. Schedule hot water heater on incoming call
  25. Robo call
  26. Scheduled a hvac marketed lead on incoming call
  27. Schedule install on incoming on call
  28. Customer moved locations/PS
  29. Took incoming call from customer with same name as a CSR
  30. Wrong number
  31. Customer tells you “Have a great day"
  32. Say "My Pleasure"
  33. Someone calls re: financing
  34. Asked a customer about their pet