Took incomingcall fromcustomer withsame name as aDispatcherThankscustomerfor theirtimeBut waitthere’smoreSay "MyPleasure"You areplacedon holdSomeonecalls re:financingTook call forcustomerchecking ETA(not a returncall to dispatch)Took callback fromcustomerreturningdispatch callSchedule aplumbingcheck onincoming call Took incomingcall from a SE(they calledwrong line)Renew amembershipWrongnumberYou arecalled bywrongnameScheduled ahvacmarketedlead onincoming callTookincoming callfromsomeone inanother stateCustomertells you“Have agreat day"JULIE/Locatercalling backfor dispatchScheduledappt for abusiness$89diagnosticSomeonecalls forSara, Krisor Zach GAsked acustomerabouttheir petSell a newmembershipReceivecomplimentfromcustomerTookincoming callthat Zach Bor Greg hadto call backTook incomingcall fromcustomer withsame nameas a CSRScheduletotal of 5jobsRobocallSpoke tocustomerwho lastname startswith a “Y”Scheduleinstall onincomingon callSchedule hotwater heateron incomingcallSchedule ahvac checkon incomingcallTalk to a homewarrantycompany/InsurancecompanyCustomermovedlocations/PSSpoke tosamecustomer 3times in onedayIncomingcall fromnot homeownerTook incomingcall fromcustomer withsame name as aDispatcherThankscustomerfor theirtimeBut waitthere’smoreSay "MyPleasure"You areplacedon holdSomeonecalls re:financingTook call forcustomerchecking ETA(not a returncall to dispatch)Took callback fromcustomerreturningdispatch callSchedule aplumbingcheck onincoming call Took incomingcall from a SE(they calledwrong line)Renew amembershipWrongnumberYou arecalled bywrongnameScheduled ahvacmarketedlead onincoming callTookincoming callfromsomeone inanother stateCustomertells you“Have agreat day"JULIE/Locatercalling backfor dispatchScheduledappt for abusiness$89diagnosticSomeonecalls forSara, Krisor Zach GAsked acustomerabouttheir petSell a newmembershipReceivecomplimentfromcustomerTookincoming callthat Zach Bor Greg hadto call backTook incomingcall fromcustomer withsame nameas a CSRScheduletotal of 5jobsRobocallSpoke tocustomerwho lastname startswith a “Y”Scheduleinstall onincomingon callSchedule hotwater heateron incomingcallSchedule ahvac checkon incomingcallTalk to a homewarrantycompany/InsurancecompanyCustomermovedlocations/PSSpoke tosamecustomer 3times in onedayIncomingcall fromnot homeowner

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. Took incoming call from customer with same name as a Dispatcher
  2. Thanks customer for their time
  3. But wait there’s more
  4. Say "My Pleasure"
  5. You are placed on hold
  6. Someone calls re: financing
  7. Took call for customer checking ETA (not a return call to dispatch)
  8. Took call back from customer returning dispatch call
  9. Schedule a plumbing check on incoming call
  10. Took incoming call from a SE (they called wrong line)
  11. Renew a membership
  12. Wrong number
  13. You are called by wrong name
  14. Scheduled a hvac marketed lead on incoming call
  15. Took incoming call from someone in another state
  16. Customer tells you “Have a great day"
  17. JULIE/ Locater calling back for dispatch
  18. Scheduled appt for a business $89 diagnostic
  19. Someone calls for Sara, Kris or Zach G
  20. Asked a customer about their pet
  21. Sell a new membership
  22. Receive compliment from customer
  23. Took incoming call that Zach B or Greg had to call back
  24. Took incoming call from customer with same name as a CSR
  25. Schedule total of 5 jobs
  26. Robo call
  27. Spoke to customer who last name starts with a “Y”
  28. Schedule install on incoming on call
  29. Schedule hot water heater on incoming call
  30. Schedule a hvac check on incoming call
  31. Talk to a home warranty company/ Insurance company
  32. Customer moved locations/PS
  33. Spoke to same customer 3 times in one day
  34. Incoming call from not home owner