Schedule hotwater heateron incomingcallBut waitthere’smoreReceivecomplimentfromcustomerSpoke tocustomerwho lastname startswith a “Y”Someonecalls forSara, Krisor Zach GTookincoming callfromsomeone inanother stateWrongnumberCustomermovedlocations/PSTook incomingcall fromcustomer withsame nameas a CSRTalk to a homewarrantycompany/InsurancecompanyTook call forcustomerchecking ETA(not a returncall to dispatch)JULIE/Locatercalling backfor dispatchSomeonecalls re:financingYou areplacedon holdTook incomingcall fromcustomer withsame name as aDispatcherScheduleinstall onincomingon callIncomingcall fromnot homeownerSell a newmembershipSchedule ahvac checkon incomingcallSchedule aplumbingcheck onincoming callTook callback fromcustomerreturningdispatch callScheduledappt for abusiness$89diagnosticAsked acustomerabouttheir petSpoke tosamecustomer 3times in onedayThankscustomerfor theirtimeCustomertells you“Have agreat day"Scheduletotal of 5jobsTookincoming callthat Zach Bor Greg hadto call backScheduled ahvacmarketedlead onincoming call Took incomingcall from a SE(they calledwrong line)You arecalled bywrongnameRobocallSay "MyPleasure"Renew amembershipSchedule hotwater heateron incomingcallBut waitthere’smoreReceivecomplimentfromcustomerSpoke tocustomerwho lastname startswith a “Y”Someonecalls forSara, Krisor Zach GTookincoming callfromsomeone inanother stateWrongnumberCustomermovedlocations/PSTook incomingcall fromcustomer withsame nameas a CSRTalk to a homewarrantycompany/InsurancecompanyTook call forcustomerchecking ETA(not a returncall to dispatch)JULIE/Locatercalling backfor dispatchSomeonecalls re:financingYou areplacedon holdTook incomingcall fromcustomer withsame name as aDispatcherScheduleinstall onincomingon callIncomingcall fromnot homeownerSell a newmembershipSchedule ahvac checkon incomingcallSchedule aplumbingcheck onincoming callTook callback fromcustomerreturningdispatch callScheduledappt for abusiness$89diagnosticAsked acustomerabouttheir petSpoke tosamecustomer 3times in onedayThankscustomerfor theirtimeCustomertells you“Have agreat day"Scheduletotal of 5jobsTookincoming callthat Zach Bor Greg hadto call backScheduled ahvacmarketedlead onincoming call Took incomingcall from a SE(they calledwrong line)You arecalled bywrongnameRobocallSay "MyPleasure"Renew amembership

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule hot water heater on incoming call
  2. But wait there’s more
  3. Receive compliment from customer
  4. Spoke to customer who last name starts with a “Y”
  5. Someone calls for Sara, Kris or Zach G
  6. Took incoming call from someone in another state
  7. Wrong number
  8. Customer moved locations/PS
  9. Took incoming call from customer with same name as a CSR
  10. Talk to a home warranty company/ Insurance company
  11. Took call for customer checking ETA (not a return call to dispatch)
  12. JULIE/ Locater calling back for dispatch
  13. Someone calls re: financing
  14. You are placed on hold
  15. Took incoming call from customer with same name as a Dispatcher
  16. Schedule install on incoming on call
  17. Incoming call from not home owner
  18. Sell a new membership
  19. Schedule a hvac check on incoming call
  20. Schedule a plumbing check on incoming call
  21. Took call back from customer returning dispatch call
  22. Scheduled appt for a business $89 diagnostic
  23. Asked a customer about their pet
  24. Spoke to same customer 3 times in one day
  25. Thanks customer for their time
  26. Customer tells you “Have a great day"
  27. Schedule total of 5 jobs
  28. Took incoming call that Zach B or Greg had to call back
  29. Scheduled a hvac marketed lead on incoming call
  30. Took incoming call from a SE (they called wrong line)
  31. You are called by wrong name
  32. Robo call
  33. Say "My Pleasure"
  34. Renew a membership