RobocallAsked acustomerabouttheir petSchedule hotwater heateron incomingcallTook incomingcall fromcustomer withsame name as aDispatcherIncomingcall fromnot homeownerYou areplacedon holdScheduledappt for abusiness$89diagnosticReceivecomplimentfromcustomerTook call forcustomerchecking ETA(not a returncall to dispatch) Took incomingcall from a SE(they calledwrong line)Schedule ahvac checkon incomingcallSay "MyPleasure"But waitthere’smoreTook incomingcall fromcustomer withsame nameas a CSRSpoke tocustomerwho lastname startswith a “Y”Renew amembershipWrongnumberSell a newmembershipScheduled ahvacmarketedlead onincoming callSpoke tosamecustomer 3times in onedayYou arecalled bywrongnameScheduleinstall onincomingon callSchedule aplumbingcheck onincoming callJULIE/Locatercalling backfor dispatchTalk to a homewarrantycompany/InsurancecompanySomeonecalls forSara, Krisor Zach GTookincoming callthat Zach Bor Greg hadto call backTook callback fromcustomerreturningdispatch callThankscustomerfor theirtimeCustomermovedlocations/PSTookincoming callfromsomeone inanother stateSomeonecalls re:financingScheduletotal of 5jobsCustomertells you“Have agreat day"RobocallAsked acustomerabouttheir petSchedule hotwater heateron incomingcallTook incomingcall fromcustomer withsame name as aDispatcherIncomingcall fromnot homeownerYou areplacedon holdScheduledappt for abusiness$89diagnosticReceivecomplimentfromcustomerTook call forcustomerchecking ETA(not a returncall to dispatch) Took incomingcall from a SE(they calledwrong line)Schedule ahvac checkon incomingcallSay "MyPleasure"But waitthere’smoreTook incomingcall fromcustomer withsame nameas a CSRSpoke tocustomerwho lastname startswith a “Y”Renew amembershipWrongnumberSell a newmembershipScheduled ahvacmarketedlead onincoming callSpoke tosamecustomer 3times in onedayYou arecalled bywrongnameScheduleinstall onincomingon callSchedule aplumbingcheck onincoming callJULIE/Locatercalling backfor dispatchTalk to a homewarrantycompany/InsurancecompanySomeonecalls forSara, Krisor Zach GTookincoming callthat Zach Bor Greg hadto call backTook callback fromcustomerreturningdispatch callThankscustomerfor theirtimeCustomermovedlocations/PSTookincoming callfromsomeone inanother stateSomeonecalls re:financingScheduletotal of 5jobsCustomertells you“Have agreat day"

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Robo call
  2. Asked a customer about their pet
  3. Schedule hot water heater on incoming call
  4. Took incoming call from customer with same name as a Dispatcher
  5. Incoming call from not home owner
  6. You are placed on hold
  7. Scheduled appt for a business $89 diagnostic
  8. Receive compliment from customer
  9. Took call for customer checking ETA (not a return call to dispatch)
  10. Took incoming call from a SE (they called wrong line)
  11. Schedule a hvac check on incoming call
  12. Say "My Pleasure"
  13. But wait there’s more
  14. Took incoming call from customer with same name as a CSR
  15. Spoke to customer who last name starts with a “Y”
  16. Renew a membership
  17. Wrong number
  18. Sell a new membership
  19. Scheduled a hvac marketed lead on incoming call
  20. Spoke to same customer 3 times in one day
  21. You are called by wrong name
  22. Schedule install on incoming on call
  23. Schedule a plumbing check on incoming call
  24. JULIE/ Locater calling back for dispatch
  25. Talk to a home warranty company/ Insurance company
  26. Someone calls for Sara, Kris or Zach G
  27. Took incoming call that Zach B or Greg had to call back
  28. Took call back from customer returning dispatch call
  29. Thanks customer for their time
  30. Customer moved locations/PS
  31. Took incoming call from someone in another state
  32. Someone calls re: financing
  33. Schedule total of 5 jobs
  34. Customer tells you “Have a great day"