Tookincoming callfromsomeone inanother stateScheduled ahvacmarketedlead onincoming callWrongnumberTook callback fromcustomerreturningdispatch callCustomermovedlocations/PSTook incomingcall fromcustomer withsame name as aDispatcherSell a newmembershipRenew amembershipReceivecomplimentfromcustomerScheduledappt for abusiness$89diagnosticSpoke tosamecustomer 3times in onedaySomeonecalls re:financingTook call forcustomerchecking ETA(not a returncall to dispatch)Say "MyPleasure"Talk to a homewarrantycompany/Insurancecompany Took incomingcall from a SE(they calledwrong line)Schedule ahvac checkon incomingcallBut waitthere’smoreSchedule aplumbingcheck onincoming callScheduleinstall onincomingon callThankscustomerfor theirtimeRobocallScheduletotal of 5jobsTook incomingcall fromcustomer withsame nameas a CSRCustomertells you“Have agreat day"Someonecalls forSara, Krisor Zach GIncomingcall fromnot homeownerYou arecalled bywrongnameTookincoming callthat Zach Bor Greg hadto call backSpoke tocustomerwho lastname startswith a “Y”You areplacedon holdJULIE/Locatercalling backfor dispatchAsked acustomerabouttheir petSchedule hotwater heateron incomingcallTookincoming callfromsomeone inanother stateScheduled ahvacmarketedlead onincoming callWrongnumberTook callback fromcustomerreturningdispatch callCustomermovedlocations/PSTook incomingcall fromcustomer withsame name as aDispatcherSell a newmembershipRenew amembershipReceivecomplimentfromcustomerScheduledappt for abusiness$89diagnosticSpoke tosamecustomer 3times in onedaySomeonecalls re:financingTook call forcustomerchecking ETA(not a returncall to dispatch)Say "MyPleasure"Talk to a homewarrantycompany/Insurancecompany Took incomingcall from a SE(they calledwrong line)Schedule ahvac checkon incomingcallBut waitthere’smoreSchedule aplumbingcheck onincoming callScheduleinstall onincomingon callThankscustomerfor theirtimeRobocallScheduletotal of 5jobsTook incomingcall fromcustomer withsame nameas a CSRCustomertells you“Have agreat day"Someonecalls forSara, Krisor Zach GIncomingcall fromnot homeownerYou arecalled bywrongnameTookincoming callthat Zach Bor Greg hadto call backSpoke tocustomerwho lastname startswith a “Y”You areplacedon holdJULIE/Locatercalling backfor dispatchAsked acustomerabouttheir petSchedule hotwater heateron incomingcall

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took incoming call from someone in another state
  2. Scheduled a hvac marketed lead on incoming call
  3. Wrong number
  4. Took call back from customer returning dispatch call
  5. Customer moved locations/PS
  6. Took incoming call from customer with same name as a Dispatcher
  7. Sell a new membership
  8. Renew a membership
  9. Receive compliment from customer
  10. Scheduled appt for a business $89 diagnostic
  11. Spoke to same customer 3 times in one day
  12. Someone calls re: financing
  13. Took call for customer checking ETA (not a return call to dispatch)
  14. Say "My Pleasure"
  15. Talk to a home warranty company/ Insurance company
  16. Took incoming call from a SE (they called wrong line)
  17. Schedule a hvac check on incoming call
  18. But wait there’s more
  19. Schedule a plumbing check on incoming call
  20. Schedule install on incoming on call
  21. Thanks customer for their time
  22. Robo call
  23. Schedule total of 5 jobs
  24. Took incoming call from customer with same name as a CSR
  25. Customer tells you “Have a great day"
  26. Someone calls for Sara, Kris or Zach G
  27. Incoming call from not home owner
  28. You are called by wrong name
  29. Took incoming call that Zach B or Greg had to call back
  30. Spoke to customer who last name starts with a “Y”
  31. You are placed on hold
  32. JULIE/ Locater calling back for dispatch
  33. Asked a customer about their pet
  34. Schedule hot water heater on incoming call