Scheduledappt for abusiness$89diagnosticSpoke tocustomerwho lastname startswith a “Y”Someonecalls forSara, Krisor Zach GYou arecalled bywrongname Took incomingcall from a SE(they calledwrong line)Took call forcustomerchecking ETA(not a returncall to dispatch)Customertells you“Have agreat day"Say "MyPleasure"ReceivecomplimentfromcustomerScheduleinstall onincomingon callRenew amembershipBut waitthere’smoreSell a newmembershipWrongnumberScheduled ahvacmarketedlead onincoming callTalk to a homewarrantycompany/InsurancecompanyJULIE/Locatercalling backfor dispatchSpoke tosamecustomer 3times in onedayCustomermovedlocations/PSIncomingcall fromnot homeownerRobocallScheduletotal of 5jobsTookincoming callfromsomeone inanother stateTook incomingcall fromcustomer withsame name as aDispatcherThankscustomerfor theirtimeSchedule ahvac checkon incomingcallYou areplacedon holdSchedule hotwater heateron incomingcallTook callback fromcustomerreturningdispatch callTookincoming callthat Zach Bor Greg hadto call backTook incomingcall fromcustomer withsame nameas a CSRAsked acustomerabouttheir petSomeonecalls re:financingSchedule aplumbingcheck onincoming callScheduledappt for abusiness$89diagnosticSpoke tocustomerwho lastname startswith a “Y”Someonecalls forSara, Krisor Zach GYou arecalled bywrongname Took incomingcall from a SE(they calledwrong line)Took call forcustomerchecking ETA(not a returncall to dispatch)Customertells you“Have agreat day"Say "MyPleasure"ReceivecomplimentfromcustomerScheduleinstall onincomingon callRenew amembershipBut waitthere’smoreSell a newmembershipWrongnumberScheduled ahvacmarketedlead onincoming callTalk to a homewarrantycompany/InsurancecompanyJULIE/Locatercalling backfor dispatchSpoke tosamecustomer 3times in onedayCustomermovedlocations/PSIncomingcall fromnot homeownerRobocallScheduletotal of 5jobsTookincoming callfromsomeone inanother stateTook incomingcall fromcustomer withsame name as aDispatcherThankscustomerfor theirtimeSchedule ahvac checkon incomingcallYou areplacedon holdSchedule hotwater heateron incomingcallTook callback fromcustomerreturningdispatch callTookincoming callthat Zach Bor Greg hadto call backTook incomingcall fromcustomer withsame nameas a CSRAsked acustomerabouttheir petSomeonecalls re:financingSchedule aplumbingcheck onincoming call

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scheduled appt for a business $89 diagnostic
  2. Spoke to customer who last name starts with a “Y”
  3. Someone calls for Sara, Kris or Zach G
  4. You are called by wrong name
  5. Took incoming call from a SE (they called wrong line)
  6. Took call for customer checking ETA (not a return call to dispatch)
  7. Customer tells you “Have a great day"
  8. Say "My Pleasure"
  9. Receive compliment from customer
  10. Schedule install on incoming on call
  11. Renew a membership
  12. But wait there’s more
  13. Sell a new membership
  14. Wrong number
  15. Scheduled a hvac marketed lead on incoming call
  16. Talk to a home warranty company/ Insurance company
  17. JULIE/ Locater calling back for dispatch
  18. Spoke to same customer 3 times in one day
  19. Customer moved locations/PS
  20. Incoming call from not home owner
  21. Robo call
  22. Schedule total of 5 jobs
  23. Took incoming call from someone in another state
  24. Took incoming call from customer with same name as a Dispatcher
  25. Thanks customer for their time
  26. Schedule a hvac check on incoming call
  27. You are placed on hold
  28. Schedule hot water heater on incoming call
  29. Took call back from customer returning dispatch call
  30. Took incoming call that Zach B or Greg had to call back
  31. Took incoming call from customer with same name as a CSR
  32. Asked a customer about their pet
  33. Someone calls re: financing
  34. Schedule a plumbing check on incoming call