Schedule ahvac checkon incomingcallYou areplacedon holdCustomermovedlocations/PSTook call forcustomerchecking ETA(not a returncall to dispatch)Scheduledappt for abusiness$89diagnosticYou arecalled bywrongnameRobocallScheduleinstall onincomingon callSchedule hotwater heateron incomingcallWrongnumberSpoke tocustomerwho lastname startswith a “Y”Scheduled ahvacmarketedlead onincoming callRenew amembership Took incomingcall from a SE(they calledwrong line)Someonecalls re:financingThankscustomerfor theirtimeTookincoming callthat Zach Bor Greg hadto call backSomeonecalls forSara, Krisor Zach GTook incomingcall fromcustomer withsame name as aDispatcherAsked acustomerabouttheir petSchedule aplumbingcheck onincoming callCustomertells you“Have agreat day"Took callback fromcustomerreturningdispatch callTalk to a homewarrantycompany/InsurancecompanyJULIE/Locatercalling backfor dispatchIncomingcall fromnot homeownerSell a newmembershipSpoke tosamecustomer 3times in onedayReceivecomplimentfromcustomerScheduletotal of 5jobsSay "MyPleasure"But waitthere’smoreTook incomingcall fromcustomer withsame nameas a CSRTookincoming callfromsomeone inanother stateSchedule ahvac checkon incomingcallYou areplacedon holdCustomermovedlocations/PSTook call forcustomerchecking ETA(not a returncall to dispatch)Scheduledappt for abusiness$89diagnosticYou arecalled bywrongnameRobocallScheduleinstall onincomingon callSchedule hotwater heateron incomingcallWrongnumberSpoke tocustomerwho lastname startswith a “Y”Scheduled ahvacmarketedlead onincoming callRenew amembership Took incomingcall from a SE(they calledwrong line)Someonecalls re:financingThankscustomerfor theirtimeTookincoming callthat Zach Bor Greg hadto call backSomeonecalls forSara, Krisor Zach GTook incomingcall fromcustomer withsame name as aDispatcherAsked acustomerabouttheir petSchedule aplumbingcheck onincoming callCustomertells you“Have agreat day"Took callback fromcustomerreturningdispatch callTalk to a homewarrantycompany/InsurancecompanyJULIE/Locatercalling backfor dispatchIncomingcall fromnot homeownerSell a newmembershipSpoke tosamecustomer 3times in onedayReceivecomplimentfromcustomerScheduletotal of 5jobsSay "MyPleasure"But waitthere’smoreTook incomingcall fromcustomer withsame nameas a CSRTookincoming callfromsomeone inanother state

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. Schedule a hvac check on incoming call
  2. You are placed on hold
  3. Customer moved locations/PS
  4. Took call for customer checking ETA (not a return call to dispatch)
  5. Scheduled appt for a business $89 diagnostic
  6. You are called by wrong name
  7. Robo call
  8. Schedule install on incoming on call
  9. Schedule hot water heater on incoming call
  10. Wrong number
  11. Spoke to customer who last name starts with a “Y”
  12. Scheduled a hvac marketed lead on incoming call
  13. Renew a membership
  14. Took incoming call from a SE (they called wrong line)
  15. Someone calls re: financing
  16. Thanks customer for their time
  17. Took incoming call that Zach B or Greg had to call back
  18. Someone calls for Sara, Kris or Zach G
  19. Took incoming call from customer with same name as a Dispatcher
  20. Asked a customer about their pet
  21. Schedule a plumbing check on incoming call
  22. Customer tells you “Have a great day"
  23. Took call back from customer returning dispatch call
  24. Talk to a home warranty company/ Insurance company
  25. JULIE/ Locater calling back for dispatch
  26. Incoming call from not home owner
  27. Sell a new membership
  28. Spoke to same customer 3 times in one day
  29. Receive compliment from customer
  30. Schedule total of 5 jobs
  31. Say "My Pleasure"
  32. But wait there’s more
  33. Took incoming call from customer with same name as a CSR
  34. Took incoming call from someone in another state