Took incomingcall fromcustomer withsame nameas a CSRBut waitthere’smoreIncomingcall fromnot homeownerSell a newmembershipScheduleinstall onincomingon callWrongnumberRenew amembership Took incomingcall from a SE(they calledwrong line)Schedule ahvac checkon incomingcallScheduled ahvacmarketedlead onincoming callTalk to a homewarrantycompany/InsurancecompanyYou areplacedon holdCustomertells you“Have agreat day"Tookincoming callfromsomeone inanother stateRobocallScheduletotal of 5jobsAsked acustomerabouttheir petTookincoming callthat Zach Bor Greg hadto call backJULIE/Locatercalling backfor dispatchSomeonecalls re:financingSpoke tocustomerwho lastname startswith a “Y”Thankscustomerfor theirtimeYou arecalled bywrongnameSomeonecalls forSara, Krisor Zach GSchedule hotwater heateron incomingcallSay "MyPleasure"Scheduledappt for abusiness$89diagnosticReceivecomplimentfromcustomerSpoke tosamecustomer 3times in onedayTook incomingcall fromcustomer withsame name as aDispatcherSchedule aplumbingcheck onincoming callTook callback fromcustomerreturningdispatch callTook call forcustomerchecking ETA(not a returncall to dispatch)Customermovedlocations/PSTook incomingcall fromcustomer withsame nameas a CSRBut waitthere’smoreIncomingcall fromnot homeownerSell a newmembershipScheduleinstall onincomingon callWrongnumberRenew amembership Took incomingcall from a SE(they calledwrong line)Schedule ahvac checkon incomingcallScheduled ahvacmarketedlead onincoming callTalk to a homewarrantycompany/InsurancecompanyYou areplacedon holdCustomertells you“Have agreat day"Tookincoming callfromsomeone inanother stateRobocallScheduletotal of 5jobsAsked acustomerabouttheir petTookincoming callthat Zach Bor Greg hadto call backJULIE/Locatercalling backfor dispatchSomeonecalls re:financingSpoke tocustomerwho lastname startswith a “Y”Thankscustomerfor theirtimeYou arecalled bywrongnameSomeonecalls forSara, Krisor Zach GSchedule hotwater heateron incomingcallSay "MyPleasure"Scheduledappt for abusiness$89diagnosticReceivecomplimentfromcustomerSpoke tosamecustomer 3times in onedayTook incomingcall fromcustomer withsame name as aDispatcherSchedule aplumbingcheck onincoming callTook callback fromcustomerreturningdispatch callTook call forcustomerchecking ETA(not a returncall to dispatch)Customermovedlocations/PS

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took incoming call from customer with same name as a CSR
  2. But wait there’s more
  3. Incoming call from not home owner
  4. Sell a new membership
  5. Schedule install on incoming on call
  6. Wrong number
  7. Renew a membership
  8. Took incoming call from a SE (they called wrong line)
  9. Schedule a hvac check on incoming call
  10. Scheduled a hvac marketed lead on incoming call
  11. Talk to a home warranty company/ Insurance company
  12. You are placed on hold
  13. Customer tells you “Have a great day"
  14. Took incoming call from someone in another state
  15. Robo call
  16. Schedule total of 5 jobs
  17. Asked a customer about their pet
  18. Took incoming call that Zach B or Greg had to call back
  19. JULIE/ Locater calling back for dispatch
  20. Someone calls re: financing
  21. Spoke to customer who last name starts with a “Y”
  22. Thanks customer for their time
  23. You are called by wrong name
  24. Someone calls for Sara, Kris or Zach G
  25. Schedule hot water heater on incoming call
  26. Say "My Pleasure"
  27. Scheduled appt for a business $89 diagnostic
  28. Receive compliment from customer
  29. Spoke to same customer 3 times in one day
  30. Took incoming call from customer with same name as a Dispatcher
  31. Schedule a plumbing check on incoming call
  32. Took call back from customer returning dispatch call
  33. Took call for customer checking ETA (not a return call to dispatch)
  34. Customer moved locations/PS