Took incomingcall from a SE(they calledwrong line)Schedule hotwater heateron incomingcallTalk to a homewarrantycompany/InsurancecompanySomeonecalls forSara, Krisor Zach GIncomingcall fromnot homeownerTook incomingcall fromcustomer withsame nameas a CSRSpoke tosamecustomer 3times in onedayScheduled ahvacmarketedlead onincoming callScheduleinstall onincomingon callSomeonecalls re:financingWrongnumberTook call forcustomerchecking ETA(not a returncall to dispatch)Thankscustomerfor theirtimeYou arecalled bywrongnameReceivecomplimentfromcustomerSay "MyPleasure"Customermovedlocations/PSSpoke tocustomerwho lastname startswith a “Y”Tookincoming callthat Zach Bor Greg hadto call backScheduletotal of 5jobsSchedule aplumbingcheck onincoming callTook incomingcall fromcustomer withsame name as aDispatcherJULIE/Locatercalling backfor dispatchBut waitthere’smoreSchedule ahvac checkon incomingcallRobocallSell a newmembershipTookincoming callfromsomeone inanother stateTook callback fromcustomerreturningdispatch callAsked acustomerabouttheir petYou areplacedon holdScheduledappt for abusiness$89diagnosticCustomertells you“Have agreat day"Renew amembership Took incomingcall from a SE(they calledwrong line)Schedule hotwater heateron incomingcallTalk to a homewarrantycompany/InsurancecompanySomeonecalls forSara, Krisor Zach GIncomingcall fromnot homeownerTook incomingcall fromcustomer withsame nameas a CSRSpoke tosamecustomer 3times in onedayScheduled ahvacmarketedlead onincoming callScheduleinstall onincomingon callSomeonecalls re:financingWrongnumberTook call forcustomerchecking ETA(not a returncall to dispatch)Thankscustomerfor theirtimeYou arecalled bywrongnameReceivecomplimentfromcustomerSay "MyPleasure"Customermovedlocations/PSSpoke tocustomerwho lastname startswith a “Y”Tookincoming callthat Zach Bor Greg hadto call backScheduletotal of 5jobsSchedule aplumbingcheck onincoming callTook incomingcall fromcustomer withsame name as aDispatcherJULIE/Locatercalling backfor dispatchBut waitthere’smoreSchedule ahvac checkon incomingcallRobocallSell a newmembershipTookincoming callfromsomeone inanother stateTook callback fromcustomerreturningdispatch callAsked acustomerabouttheir petYou areplacedon holdScheduledappt for abusiness$89diagnosticCustomertells you“Have agreat day"Renew amembership

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took incoming call from a SE (they called wrong line)
  2. Schedule hot water heater on incoming call
  3. Talk to a home warranty company/ Insurance company
  4. Someone calls for Sara, Kris or Zach G
  5. Incoming call from not home owner
  6. Took incoming call from customer with same name as a CSR
  7. Spoke to same customer 3 times in one day
  8. Scheduled a hvac marketed lead on incoming call
  9. Schedule install on incoming on call
  10. Someone calls re: financing
  11. Wrong number
  12. Took call for customer checking ETA (not a return call to dispatch)
  13. Thanks customer for their time
  14. You are called by wrong name
  15. Receive compliment from customer
  16. Say "My Pleasure"
  17. Customer moved locations/PS
  18. Spoke to customer who last name starts with a “Y”
  19. Took incoming call that Zach B or Greg had to call back
  20. Schedule total of 5 jobs
  21. Schedule a plumbing check on incoming call
  22. Took incoming call from customer with same name as a Dispatcher
  23. JULIE/ Locater calling back for dispatch
  24. But wait there’s more
  25. Schedule a hvac check on incoming call
  26. Robo call
  27. Sell a new membership
  28. Took incoming call from someone in another state
  29. Took call back from customer returning dispatch call
  30. Asked a customer about their pet
  31. You are placed on hold
  32. Scheduled appt for a business $89 diagnostic
  33. Customer tells you “Have a great day"
  34. Renew a membership