Customertells you“Have agreat day"Say "MyPleasure"Schedule ahvac checkon incomingcallScheduled ahvacmarketedlead onincoming callWrongnumberYou arecalled bywrongnameJULIE/Locatercalling backfor dispatchRenew amembershipThankscustomerfor theirtimeAsked acustomerabouttheir petSpoke tocustomerwho lastname startswith a “Y”You areplacedon holdSomeonecalls forSara, Krisor Zach GTookincoming callthat Zach Bor Greg hadto call back Took incomingcall from a SE(they calledwrong line)Took incomingcall fromcustomer withsame name as aDispatcherTookincoming callfromsomeone inanother stateSchedule aplumbingcheck onincoming callSell a newmembershipSpoke tosamecustomer 3times in onedayScheduletotal of 5jobsRobocallSchedule hotwater heateron incomingcallReceivecomplimentfromcustomerScheduledappt for abusiness$89diagnosticTook incomingcall fromcustomer withsame nameas a CSRIncomingcall fromnot homeownerTalk to a homewarrantycompany/InsurancecompanySomeonecalls re:financingScheduleinstall onincomingon callCustomermovedlocations/PSBut waitthere’smoreTook callback fromcustomerreturningdispatch callTook call forcustomerchecking ETA(not a returncall to dispatch)Customertells you“Have agreat day"Say "MyPleasure"Schedule ahvac checkon incomingcallScheduled ahvacmarketedlead onincoming callWrongnumberYou arecalled bywrongnameJULIE/Locatercalling backfor dispatchRenew amembershipThankscustomerfor theirtimeAsked acustomerabouttheir petSpoke tocustomerwho lastname startswith a “Y”You areplacedon holdSomeonecalls forSara, Krisor Zach GTookincoming callthat Zach Bor Greg hadto call back Took incomingcall from a SE(they calledwrong line)Took incomingcall fromcustomer withsame name as aDispatcherTookincoming callfromsomeone inanother stateSchedule aplumbingcheck onincoming callSell a newmembershipSpoke tosamecustomer 3times in onedayScheduletotal of 5jobsRobocallSchedule hotwater heateron incomingcallReceivecomplimentfromcustomerScheduledappt for abusiness$89diagnosticTook incomingcall fromcustomer withsame nameas a CSRIncomingcall fromnot homeownerTalk to a homewarrantycompany/InsurancecompanySomeonecalls re:financingScheduleinstall onincomingon callCustomermovedlocations/PSBut waitthere’smoreTook callback fromcustomerreturningdispatch callTook call forcustomerchecking ETA(not a returncall to dispatch)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer tells you “Have a great day"
  2. Say "My Pleasure"
  3. Schedule a hvac check on incoming call
  4. Scheduled a hvac marketed lead on incoming call
  5. Wrong number
  6. You are called by wrong name
  7. JULIE/ Locater calling back for dispatch
  8. Renew a membership
  9. Thanks customer for their time
  10. Asked a customer about their pet
  11. Spoke to customer who last name starts with a “Y”
  12. You are placed on hold
  13. Someone calls for Sara, Kris or Zach G
  14. Took incoming call that Zach B or Greg had to call back
  15. Took incoming call from a SE (they called wrong line)
  16. Took incoming call from customer with same name as a Dispatcher
  17. Took incoming call from someone in another state
  18. Schedule a plumbing check on incoming call
  19. Sell a new membership
  20. Spoke to same customer 3 times in one day
  21. Schedule total of 5 jobs
  22. Robo call
  23. Schedule hot water heater on incoming call
  24. Receive compliment from customer
  25. Scheduled appt for a business $89 diagnostic
  26. Took incoming call from customer with same name as a CSR
  27. Incoming call from not home owner
  28. Talk to a home warranty company/ Insurance company
  29. Someone calls re: financing
  30. Schedule install on incoming on call
  31. Customer moved locations/PS
  32. But wait there’s more
  33. Took call back from customer returning dispatch call
  34. Took call for customer checking ETA (not a return call to dispatch)