Sell a newmembershipTook callback fromcustomerreturningdispatch callRenew amembershipTook call forcustomerchecking ETA(not a returncall to dispatch)Scheduledappt for abusiness$89diagnosticTookincoming callthat Zach Bor Greg hadto call backTalk to a homewarrantycompany/InsurancecompanyTook incomingcall fromcustomer withsame nameas a CSRCustomermovedlocations/PSCustomertells you“Have agreat day"ReceivecomplimentfromcustomerThankscustomerfor theirtimeIncomingcall fromnot homeownerSchedule aplumbingcheck onincoming callYou areplacedon holdYou arecalled bywrongnameAsked acustomerabouttheir petRobocallJULIE/Locatercalling backfor dispatchTook incomingcall fromcustomer withsame name as aDispatcherSomeonecalls re:financingScheduletotal of 5jobsSpoke tocustomerwho lastname startswith a “Y”Tookincoming callfromsomeone inanother state Took incomingcall from a SE(they calledwrong line)Someonecalls forSara, Krisor Zach GWrongnumberScheduleinstall onincomingon callSchedule hotwater heateron incomingcallSchedule ahvac checkon incomingcallScheduled ahvacmarketedlead onincoming callBut waitthere’smoreSay "MyPleasure"Spoke tosamecustomer 3times in onedaySell a newmembershipTook callback fromcustomerreturningdispatch callRenew amembershipTook call forcustomerchecking ETA(not a returncall to dispatch)Scheduledappt for abusiness$89diagnosticTookincoming callthat Zach Bor Greg hadto call backTalk to a homewarrantycompany/InsurancecompanyTook incomingcall fromcustomer withsame nameas a CSRCustomermovedlocations/PSCustomertells you“Have agreat day"ReceivecomplimentfromcustomerThankscustomerfor theirtimeIncomingcall fromnot homeownerSchedule aplumbingcheck onincoming callYou areplacedon holdYou arecalled bywrongnameAsked acustomerabouttheir petRobocallJULIE/Locatercalling backfor dispatchTook incomingcall fromcustomer withsame name as aDispatcherSomeonecalls re:financingScheduletotal of 5jobsSpoke tocustomerwho lastname startswith a “Y”Tookincoming callfromsomeone inanother state Took incomingcall from a SE(they calledwrong line)Someonecalls forSara, Krisor Zach GWrongnumberScheduleinstall onincomingon callSchedule hotwater heateron incomingcallSchedule ahvac checkon incomingcallScheduled ahvacmarketedlead onincoming callBut waitthere’smoreSay "MyPleasure"Spoke tosamecustomer 3times in oneday

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. Sell a new membership
  2. Took call back from customer returning dispatch call
  3. Renew a membership
  4. Took call for customer checking ETA (not a return call to dispatch)
  5. Scheduled appt for a business $89 diagnostic
  6. Took incoming call that Zach B or Greg had to call back
  7. Talk to a home warranty company/ Insurance company
  8. Took incoming call from customer with same name as a CSR
  9. Customer moved locations/PS
  10. Customer tells you “Have a great day"
  11. Receive compliment from customer
  12. Thanks customer for their time
  13. Incoming call from not home owner
  14. Schedule a plumbing check on incoming call
  15. You are placed on hold
  16. You are called by wrong name
  17. Asked a customer about their pet
  18. Robo call
  19. JULIE/ Locater calling back for dispatch
  20. Took incoming call from customer with same name as a Dispatcher
  21. Someone calls re: financing
  22. Schedule total of 5 jobs
  23. Spoke to customer who last name starts with a “Y”
  24. Took incoming call from someone in another state
  25. Took incoming call from a SE (they called wrong line)
  26. Someone calls for Sara, Kris or Zach G
  27. Wrong number
  28. Schedule install on incoming on call
  29. Schedule hot water heater on incoming call
  30. Schedule a hvac check on incoming call
  31. Scheduled a hvac marketed lead on incoming call
  32. But wait there’s more
  33. Say "My Pleasure"
  34. Spoke to same customer 3 times in one day