Thankscustomerfor theirtimeTalk to a homewarrantycompany/InsurancecompanyCustomertells you“Have agreat day"Took call forcustomerchecking ETA(not a returncall to dispatch)Scheduled ahvacmarketedlead onincoming callTookincoming callthat Zach Bor Greg hadto call backSchedule aplumbingcheck onincoming callScheduledappt for abusiness$89diagnosticSpoke tocustomerwho lastname startswith a “Y”Scheduletotal of 5jobsTook incomingcall fromcustomer withsame nameas a CSRSchedule ahvac checkon incomingcallAsked acustomerabouttheir petRenew amembershipSchedule hotwater heateron incomingcallYou arecalled bywrongnameTook callback fromcustomerreturningdispatch callSpoke tosamecustomer 3times in oneday Took incomingcall from a SE(they calledwrong line)Customermovedlocations/PSScheduleinstall onincomingon callSell a newmembershipSomeonecalls re:financingIncomingcall fromnot homeownerWrongnumberSomeonecalls forSara, Krisor Zach GTookincoming callfromsomeone inanother stateJULIE/Locatercalling backfor dispatchRobocallYou areplacedon holdBut waitthere’smoreTook incomingcall fromcustomer withsame name as aDispatcherReceivecomplimentfromcustomerSay "MyPleasure"Thankscustomerfor theirtimeTalk to a homewarrantycompany/InsurancecompanyCustomertells you“Have agreat day"Took call forcustomerchecking ETA(not a returncall to dispatch)Scheduled ahvacmarketedlead onincoming callTookincoming callthat Zach Bor Greg hadto call backSchedule aplumbingcheck onincoming callScheduledappt for abusiness$89diagnosticSpoke tocustomerwho lastname startswith a “Y”Scheduletotal of 5jobsTook incomingcall fromcustomer withsame nameas a CSRSchedule ahvac checkon incomingcallAsked acustomerabouttheir petRenew amembershipSchedule hotwater heateron incomingcallYou arecalled bywrongnameTook callback fromcustomerreturningdispatch callSpoke tosamecustomer 3times in oneday Took incomingcall from a SE(they calledwrong line)Customermovedlocations/PSScheduleinstall onincomingon callSell a newmembershipSomeonecalls re:financingIncomingcall fromnot homeownerWrongnumberSomeonecalls forSara, Krisor Zach GTookincoming callfromsomeone inanother stateJULIE/Locatercalling backfor dispatchRobocallYou areplacedon holdBut waitthere’smoreTook incomingcall fromcustomer withsame name as aDispatcherReceivecomplimentfromcustomerSay "MyPleasure"

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanks customer for their time
  2. Talk to a home warranty company/ Insurance company
  3. Customer tells you “Have a great day"
  4. Took call for customer checking ETA (not a return call to dispatch)
  5. Scheduled a hvac marketed lead on incoming call
  6. Took incoming call that Zach B or Greg had to call back
  7. Schedule a plumbing check on incoming call
  8. Scheduled appt for a business $89 diagnostic
  9. Spoke to customer who last name starts with a “Y”
  10. Schedule total of 5 jobs
  11. Took incoming call from customer with same name as a CSR
  12. Schedule a hvac check on incoming call
  13. Asked a customer about their pet
  14. Renew a membership
  15. Schedule hot water heater on incoming call
  16. You are called by wrong name
  17. Took call back from customer returning dispatch call
  18. Spoke to same customer 3 times in one day
  19. Took incoming call from a SE (they called wrong line)
  20. Customer moved locations/PS
  21. Schedule install on incoming on call
  22. Sell a new membership
  23. Someone calls re: financing
  24. Incoming call from not home owner
  25. Wrong number
  26. Someone calls for Sara, Kris or Zach G
  27. Took incoming call from someone in another state
  28. JULIE/ Locater calling back for dispatch
  29. Robo call
  30. You are placed on hold
  31. But wait there’s more
  32. Took incoming call from customer with same name as a Dispatcher
  33. Receive compliment from customer
  34. Say "My Pleasure"