Customertells you“Have agreat day"Incomingcall fromnot homeownerSchedule aplumbingcheck onincoming callTook callback fromcustomerreturningdispatch callThankscustomerfor theirtimeWrongnumberTook call forcustomerchecking ETA(not a returncall to dispatch)Customermovedlocations/PSScheduled ahvacmarketedlead onincoming callRenew amembershipJULIE/Locatercalling backfor dispatchSomeonecalls re:financingSay "MyPleasure"Schedule ahvac checkon incomingcallSomeonecalls forSara, Krisor Zach GSchedule hotwater heateron incomingcallScheduletotal of 5jobsTook incomingcall fromcustomer withsame nameas a CSRScheduleinstall onincomingon callReceivecomplimentfromcustomerYou areplacedon holdYou arecalled bywrongnameTookincoming callfromsomeone inanother stateRobocallBut waitthere’smoreSpoke tocustomerwho lastname startswith a “Y” Took incomingcall from a SE(they calledwrong line)Took incomingcall fromcustomer withsame name as aDispatcherSpoke tosamecustomer 3times in onedayTookincoming callthat Zach Bor Greg hadto call backTalk to a homewarrantycompany/InsurancecompanySell a newmembershipScheduledappt for abusiness$89diagnosticAsked acustomerabouttheir petCustomertells you“Have agreat day"Incomingcall fromnot homeownerSchedule aplumbingcheck onincoming callTook callback fromcustomerreturningdispatch callThankscustomerfor theirtimeWrongnumberTook call forcustomerchecking ETA(not a returncall to dispatch)Customermovedlocations/PSScheduled ahvacmarketedlead onincoming callRenew amembershipJULIE/Locatercalling backfor dispatchSomeonecalls re:financingSay "MyPleasure"Schedule ahvac checkon incomingcallSomeonecalls forSara, Krisor Zach GSchedule hotwater heateron incomingcallScheduletotal of 5jobsTook incomingcall fromcustomer withsame nameas a CSRScheduleinstall onincomingon callReceivecomplimentfromcustomerYou areplacedon holdYou arecalled bywrongnameTookincoming callfromsomeone inanother stateRobocallBut waitthere’smoreSpoke tocustomerwho lastname startswith a “Y” Took incomingcall from a SE(they calledwrong line)Took incomingcall fromcustomer withsame name as aDispatcherSpoke tosamecustomer 3times in onedayTookincoming callthat Zach Bor Greg hadto call backTalk to a homewarrantycompany/InsurancecompanySell a newmembershipScheduledappt for abusiness$89diagnosticAsked acustomerabouttheir pet

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer tells you “Have a great day"
  2. Incoming call from not home owner
  3. Schedule a plumbing check on incoming call
  4. Took call back from customer returning dispatch call
  5. Thanks customer for their time
  6. Wrong number
  7. Took call for customer checking ETA (not a return call to dispatch)
  8. Customer moved locations/PS
  9. Scheduled a hvac marketed lead on incoming call
  10. Renew a membership
  11. JULIE/ Locater calling back for dispatch
  12. Someone calls re: financing
  13. Say "My Pleasure"
  14. Schedule a hvac check on incoming call
  15. Someone calls for Sara, Kris or Zach G
  16. Schedule hot water heater on incoming call
  17. Schedule total of 5 jobs
  18. Took incoming call from customer with same name as a CSR
  19. Schedule install on incoming on call
  20. Receive compliment from customer
  21. You are placed on hold
  22. You are called by wrong name
  23. Took incoming call from someone in another state
  24. Robo call
  25. But wait there’s more
  26. Spoke to customer who last name starts with a “Y”
  27. Took incoming call from a SE (they called wrong line)
  28. Took incoming call from customer with same name as a Dispatcher
  29. Spoke to same customer 3 times in one day
  30. Took incoming call that Zach B or Greg had to call back
  31. Talk to a home warranty company/ Insurance company
  32. Sell a new membership
  33. Scheduled appt for a business $89 diagnostic
  34. Asked a customer about their pet