Schedule aplumbingcheck onincoming callSchedule ahvac checkon incomingcallSpoke tocustomerwho lastname startswith a “Y”Someonecalls forSara, Krisor Zach GAsked acustomerabouttheir petIncomingcall fromnot homeownerRenew amembership Took incomingcall from a SE(they calledwrong line)Customertells you“Have agreat day"Sell a newmembershipTook incomingcall fromcustomer withsame name as aDispatcherScheduled ahvacmarketedlead onincoming callYou arecalled bywrongnameSchedule hotwater heateron incomingcallYou areplacedon holdTookincoming callthat Zach Bor Greg hadto call backTalk to a homewarrantycompany/InsurancecompanyScheduleinstall onincomingon callTook callback fromcustomerreturningdispatch callWrongnumberTook incomingcall fromcustomer withsame nameas a CSRRobocallScheduledappt for abusiness$89diagnosticSay "MyPleasure"Someonecalls re:financingTook call forcustomerchecking ETA(not a returncall to dispatch)Customermovedlocations/PSReceivecomplimentfromcustomerThankscustomerfor theirtimeScheduletotal of 5jobsTookincoming callfromsomeone inanother stateJULIE/Locatercalling backfor dispatchSpoke tosamecustomer 3times in onedayBut waitthere’smoreSchedule aplumbingcheck onincoming callSchedule ahvac checkon incomingcallSpoke tocustomerwho lastname startswith a “Y”Someonecalls forSara, Krisor Zach GAsked acustomerabouttheir petIncomingcall fromnot homeownerRenew amembership Took incomingcall from a SE(they calledwrong line)Customertells you“Have agreat day"Sell a newmembershipTook incomingcall fromcustomer withsame name as aDispatcherScheduled ahvacmarketedlead onincoming callYou arecalled bywrongnameSchedule hotwater heateron incomingcallYou areplacedon holdTookincoming callthat Zach Bor Greg hadto call backTalk to a homewarrantycompany/InsurancecompanyScheduleinstall onincomingon callTook callback fromcustomerreturningdispatch callWrongnumberTook incomingcall fromcustomer withsame nameas a CSRRobocallScheduledappt for abusiness$89diagnosticSay "MyPleasure"Someonecalls re:financingTook call forcustomerchecking ETA(not a returncall to dispatch)Customermovedlocations/PSReceivecomplimentfromcustomerThankscustomerfor theirtimeScheduletotal of 5jobsTookincoming callfromsomeone inanother stateJULIE/Locatercalling backfor dispatchSpoke tosamecustomer 3times in onedayBut waitthere’smore

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. Schedule a plumbing check on incoming call
  2. Schedule a hvac check on incoming call
  3. Spoke to customer who last name starts with a “Y”
  4. Someone calls for Sara, Kris or Zach G
  5. Asked a customer about their pet
  6. Incoming call from not home owner
  7. Renew a membership
  8. Took incoming call from a SE (they called wrong line)
  9. Customer tells you “Have a great day"
  10. Sell a new membership
  11. Took incoming call from customer with same name as a Dispatcher
  12. Scheduled a hvac marketed lead on incoming call
  13. You are called by wrong name
  14. Schedule hot water heater on incoming call
  15. You are placed on hold
  16. Took incoming call that Zach B or Greg had to call back
  17. Talk to a home warranty company/ Insurance company
  18. Schedule install on incoming on call
  19. Took call back from customer returning dispatch call
  20. Wrong number
  21. Took incoming call from customer with same name as a CSR
  22. Robo call
  23. Scheduled appt for a business $89 diagnostic
  24. Say "My Pleasure"
  25. Someone calls re: financing
  26. Took call for customer checking ETA (not a return call to dispatch)
  27. Customer moved locations/PS
  28. Receive compliment from customer
  29. Thanks customer for their time
  30. Schedule total of 5 jobs
  31. Took incoming call from someone in another state
  32. JULIE/ Locater calling back for dispatch
  33. Spoke to same customer 3 times in one day
  34. But wait there’s more