Customized5 guestresponsesForwarded2 cateringrequestsAnswereda Rep'squestionin TeamsDealt withan irateguestReached out toany supportteam(Helpdesk, Olo,Social Team)Adjusteda guest'sname inGladlyAddresseda majorconcern w/customerI saidGoodMorningtodayHad astrangerequest froma guestSuggesteda Surprise& DelightRespondedwith"heard" inTeamsHelpeda fellowRepComplimen-ted a fellowCSRAdded afunny/interestingcase to TeamschatAte foodduringyour lunchbreakGuest gaveme acomplimentMade asuggestionfor GladlyMessagedmy TeamLeadEmaileda RMMAsked a guestfor follow updetails for anon-complaintissueCongratulatedsomeoneI clockedintoWorkdayon timeMessageda fellowteammemberI followedup on ataskCustomized5 guestresponsesForwarded2 cateringrequestsAnswereda Rep'squestionin TeamsDealt withan irateguestReached out toany supportteam(Helpdesk, Olo,Social Team)Adjusteda guest'sname inGladlyAddresseda majorconcern w/customerI saidGoodMorningtodayHad astrangerequest froma guestSuggesteda Surprise& DelightRespondedwith"heard" inTeamsHelpeda fellowRepComplimen-ted a fellowCSRAdded afunny/interestingcase to TeamschatAte foodduringyour lunchbreakGuest gaveme acomplimentMade asuggestionfor GladlyMessagedmy TeamLeadEmaileda RMMAsked a guestfor follow updetails for anon-complaintissueCongratulatedsomeoneI clockedintoWorkdayon timeMessageda fellowteammemberI followedup on atask

HOSPITALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customized 5 guest responses
  2. Forwarded 2 catering requests
  3. Answered a Rep's question in Teams
  4. Dealt with an irate guest
  5. Reached out to any support team (Helpdesk, Olo, Social Team)
  6. Adjusted a guest's name in Gladly
  7. Addressed a major concern w/ customer
  8. I said Good Morning today
  9. Had a strange request from a guest
  10. Suggested a Surprise & Delight
  11. Responded with "heard" in Teams
  12. Helped a fellow Rep
  13. Complimen-ted a fellow CSR
  14. Added a funny/interesting case to Teams chat
  15. Ate food during your lunch break
  16. Guest gave me a compliment
  17. Made a suggestion for Gladly
  18. Messaged my Team Lead
  19. Emailed a RMM
  20. Asked a guest for follow up details for a non-complaint issue
  21. Congratulated someone
  22. I clocked into Workday on time
  23. Messaged a fellow team member
  24. I followed up on a task