Asked a guestfor follow updetails for anon-complaintissueHad astrangerequest froma guestForwarded2 cateringrequestsDealt withan irateguestMessageda fellowteammemberAddresseda majorconcern w/customerReached out toany supportteam(Helpdesk, Olo,Social Team)Made asuggestionfor GladlyI followedup on ataskSuggesteda Surprise& DelightGuest gaveme acomplimentMessagedmy TeamLeadCongratulatedsomeoneCustomized5 guestresponsesAdjusteda guest'sname inGladlyEmaileda RMMComplimen-ted a fellowCSRAdded afunny/interestingcase to TeamschatAte foodduringyour lunchbreakI saidGoodMorningtodayHelpeda fellowRepAnswereda Rep'squestionin TeamsRespondedwith"heard" inTeamsI clockedintoWorkdayon timeAsked a guestfor follow updetails for anon-complaintissueHad astrangerequest froma guestForwarded2 cateringrequestsDealt withan irateguestMessageda fellowteammemberAddresseda majorconcern w/customerReached out toany supportteam(Helpdesk, Olo,Social Team)Made asuggestionfor GladlyI followedup on ataskSuggesteda Surprise& DelightGuest gaveme acomplimentMessagedmy TeamLeadCongratulatedsomeoneCustomized5 guestresponsesAdjusteda guest'sname inGladlyEmaileda RMMComplimen-ted a fellowCSRAdded afunny/interestingcase to TeamschatAte foodduringyour lunchbreakI saidGoodMorningtodayHelpeda fellowRepAnswereda Rep'squestionin TeamsRespondedwith"heard" inTeamsI clockedintoWorkdayon time

HOSPITALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked a guest for follow up details for a non-complaint issue
  2. Had a strange request from a guest
  3. Forwarded 2 catering requests
  4. Dealt with an irate guest
  5. Messaged a fellow team member
  6. Addressed a major concern w/ customer
  7. Reached out to any support team (Helpdesk, Olo, Social Team)
  8. Made a suggestion for Gladly
  9. I followed up on a task
  10. Suggested a Surprise & Delight
  11. Guest gave me a compliment
  12. Messaged my Team Lead
  13. Congratulated someone
  14. Customized 5 guest responses
  15. Adjusted a guest's name in Gladly
  16. Emailed a RMM
  17. Complimen-ted a fellow CSR
  18. Added a funny/interesting case to Teams chat
  19. Ate food during your lunch break
  20. I said Good Morning today
  21. Helped a fellow Rep
  22. Answered a Rep's question in Teams
  23. Responded with "heard" in Teams
  24. I clocked into Workday on time