Reached out toany supportteam(Helpdesk, Olo,Social Team)I clockedintoWorkdayon timeHad astrangerequest froma guestAsked a guestfor follow updetails for anon-complaintissueComplimen-ted a fellowCSRI saidGoodMorningtodaySuggesteda Surprise& DelightI followedup on ataskRespondedwith"heard" inTeamsMessagedmy TeamLeadAddresseda majorconcern w/customerHelpeda fellowRepMessageda fellowteammemberCongratulatedsomeoneAnswereda Rep'squestionin TeamsAte foodduringyour lunchbreakEmaileda RMMDealt withan irateguestAdjusteda guest'sname inGladlyGuest gaveme acomplimentMade asuggestionfor GladlyCustomized5 guestresponsesForwarded2 cateringrequestsAdded afunny/interestingcase to TeamschatReached out toany supportteam(Helpdesk, Olo,Social Team)I clockedintoWorkdayon timeHad astrangerequest froma guestAsked a guestfor follow updetails for anon-complaintissueComplimen-ted a fellowCSRI saidGoodMorningtodaySuggesteda Surprise& DelightI followedup on ataskRespondedwith"heard" inTeamsMessagedmy TeamLeadAddresseda majorconcern w/customerHelpeda fellowRepMessageda fellowteammemberCongratulatedsomeoneAnswereda Rep'squestionin TeamsAte foodduringyour lunchbreakEmaileda RMMDealt withan irateguestAdjusteda guest'sname inGladlyGuest gaveme acomplimentMade asuggestionfor GladlyCustomized5 guestresponsesForwarded2 cateringrequestsAdded afunny/interestingcase to Teamschat

HOSPITALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reached out to any support team (Helpdesk, Olo, Social Team)
  2. I clocked into Workday on time
  3. Had a strange request from a guest
  4. Asked a guest for follow up details for a non-complaint issue
  5. Complimen-ted a fellow CSR
  6. I said Good Morning today
  7. Suggested a Surprise & Delight
  8. I followed up on a task
  9. Responded with "heard" in Teams
  10. Messaged my Team Lead
  11. Addressed a major concern w/ customer
  12. Helped a fellow Rep
  13. Messaged a fellow team member
  14. Congratulated someone
  15. Answered a Rep's question in Teams
  16. Ate food during your lunch break
  17. Emailed a RMM
  18. Dealt with an irate guest
  19. Adjusted a guest's name in Gladly
  20. Guest gave me a compliment
  21. Made a suggestion for Gladly
  22. Customized 5 guest responses
  23. Forwarded 2 catering requests
  24. Added a funny/interesting case to Teams chat