90%+ callpercentagefor a day20post a tip foreveryone in the"FullSource"Trillian chat9received acomplimentemail from acustomer4have lessthan four"Orders onHold"2talked customerinto a RTSreorder, andrefund OG oncereturned26 sent a salescustomer toJohn/Dustin7dealt with anorder with asafety vestother thanyellow/orange5added basicnotes to anorder afterspeaking with acustomer29won aKahoot!10notifiedcustomerof a BO8got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18defused afrustrated/iratecustomer17customer calledin about anorder >30 daysold24stayed past4:50 pm/6:00pm due to acustomer onthe line21charged acustomer for ashipping labelfrom refund30spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31helped out anew CSR afterthey have gonelive on the floor27called andemailed yourorders on holdevery day33processedan orderover 5k3used your $25to help acustomer/order23took threeorders off of holdin one day dueto customerreply6dressedup forSpirit Day32canceled adropship PO;ship from FSinstead28removed an itemfrom a SO/POand noted inbasic/ PO notes35vendor unable tolocate PO eventhough it wasacknowledged12received acall for anorder inCanada15 shipped anorder using acustomersUPS acct22had a calllast morethan onehour14canceled orderand includedbasic notesrelated to thecancellation16customerrequesting"freeship"1answeredmore than60+ calls inone day19voidedauthorizationwith accountingand noted inbasic notes34helped outa fellowCSR25responded toover 30 emailsthroughThunderbird inone day1190%+ callpercentagefor a day20post a tip foreveryone in the"FullSource"Trillian chat9received acomplimentemail from acustomer4have lessthan four"Orders onHold"2talked customerinto a RTSreorder, andrefund OG oncereturned26 sent a salescustomer toJohn/Dustin7dealt with anorder with asafety vestother thanyellow/orange5added basicnotes to anorder afterspeaking with acustomer29won aKahoot!10notifiedcustomerof a BO8got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18defused afrustrated/iratecustomer17customer calledin about anorder >30 daysold24stayed past4:50 pm/6:00pm due to acustomer onthe line21charged acustomer for ashipping labelfrom refund30spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31helped out anew CSR afterthey have gonelive on the floor27called andemailed yourorders on holdevery day33processedan orderover 5k3used your $25to help acustomer/order23took threeorders off of holdin one day dueto customerreply6dressedup forSpirit Day32canceled adropship PO;ship from FSinstead28removed an itemfrom a SO/POand noted inbasic/ PO notes35vendor unable tolocate PO eventhough it wasacknowledged12received acall for anorder inCanada15 shipped anorder using acustomersUPS acct22had a calllast morethan onehour14canceled orderand includedbasic notesrelated to thecancellation16customerrequesting"freeship"1answeredmore than60+ calls inone day19voidedauthorizationwith accountingand noted inbasic notes34helped outa fellowCSR25responded toover 30 emailsthroughThunderbird inone day11

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 90%+ call percentage for a day 20
  2. post a tip for everyone in the "FullSource" Trillian chat 9
  3. received a compliment email from a customer 4
  4. have less than four "Orders on Hold" 2
  5. talked customer into a RTS reorder, and refund OG once returned 26
  6. sent a sales customer to John/Dustin 7
  7. dealt with an order with a safety vest other than yellow/orange 5
  8. added basic notes to an order after speaking with a customer 29
  9. won a Kahoot! 10
  10. notified customer of a BO 8
  11. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  12. defused a frustrated/irate customer 17
  13. customer called in about an order >30 days old 24
  14. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  15. charged a customer for a shipping label from refund 30
  16. spoke with a frustrated/irate customer; noted order and checked the no review email box 31
  17. helped out a new CSR after they have gone live on the floor 27
  18. called and emailed your orders on hold every day 33
  19. processed an order over 5k 3
  20. used your $25 to help a customer/order 23
  21. took three orders off of hold in one day due to customer reply 6
  22. dressed up for Spirit Day 32
  23. canceled a dropship PO; ship from FS instead 28
  24. removed an item from a SO/PO and noted in basic/ PO notes 35
  25. vendor unable to locate PO even though it was acknowledged 12
  26. received a call for an order in Canada 15
  27. shipped an order using a customers UPS acct 22
  28. had a call last more than one hour 14
  29. canceled order and included basic notes related to the cancellation 16
  30. customer requesting "freeship" 1
  31. answered more than 60+ calls in one day 19
  32. voided authorization with accounting and noted in basic notes 34
  33. helped out a fellow CSR 25
  34. responded to over 30 emails through Thunderbird in one day 11