added basicnotes to anorder afterspeaking with acustomer29vendor unable tolocate PO eventhough it wasacknowledged12sent a salescustomer toJohn/Dustin7received acomplimentemail from acustomer4received acall for anorder inCanada15 processedan orderover 5k3responded toover 30 emailsthroughThunderbird inone day11defused afrustrated/iratecustomer17canceled orderand includedbasic notesrelated to thecancellation16talked customerinto a RTSreorder, andrefund OG oncereturned26 canceled adropship PO;ship from FSinstead28customerrequesting"freeship"1used your $25to help acustomer/order23stayed past4:50 pm/6:00pm due to acustomer onthe line21called andemailed yourorders on holdevery day3390%+ callpercentagefor a day20helped outa fellowCSR25dressedup forSpirit Day32notifiedcustomerof a BO8customer calledin about anorder >30 daysold24shipped anorder using acustomersUPS acct22removed an itemfrom a SO/POand noted inbasic/ PO notes35dealt with anorder with asafety vestother thanyellow/orange5spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18helped out anew CSR afterthey have gonelive on the floor27had a calllast morethan onehour14have lessthan four"Orders onHold"2post a tip foreveryone in the"FullSource"Trillian chat9voidedauthorizationwith accountingand noted inbasic notes34took threeorders off of holdin one day dueto customerreply6answeredmore than60+ calls inone day19charged acustomer for ashipping labelfrom refund30won aKahoot!10added basicnotes to anorder afterspeaking with acustomer29vendor unable tolocate PO eventhough it wasacknowledged12sent a salescustomer toJohn/Dustin7received acomplimentemail from acustomer4received acall for anorder inCanada15 processedan orderover 5k3responded toover 30 emailsthroughThunderbird inone day11defused afrustrated/iratecustomer17canceled orderand includedbasic notesrelated to thecancellation16talked customerinto a RTSreorder, andrefund OG oncereturned26 canceled adropship PO;ship from FSinstead28customerrequesting"freeship"1used your $25to help acustomer/order23stayed past4:50 pm/6:00pm due to acustomer onthe line21called andemailed yourorders on holdevery day3390%+ callpercentagefor a day20helped outa fellowCSR25dressedup forSpirit Day32notifiedcustomerof a BO8customer calledin about anorder >30 daysold24shipped anorder using acustomersUPS acct22removed an itemfrom a SO/POand noted inbasic/ PO notes35dealt with anorder with asafety vestother thanyellow/orange5spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18helped out anew CSR afterthey have gonelive on the floor27had a calllast morethan onehour14have lessthan four"Orders onHold"2post a tip foreveryone in the"FullSource"Trillian chat9voidedauthorizationwith accountingand noted inbasic notes34took threeorders off of holdin one day dueto customerreply6answeredmore than60+ calls inone day19charged acustomer for ashipping labelfrom refund30won aKahoot!10

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. added basic notes to an order after speaking with a customer 29
  2. vendor unable to locate PO even though it was acknowledged 12
  3. sent a sales customer to John/Dustin 7
  4. received a compliment email from a customer 4
  5. received a call for an order in Canada 15
  6. processed an order over 5k 3
  7. responded to over 30 emails through Thunderbird in one day 11
  8. defused a frustrated/irate customer 17
  9. canceled order and included basic notes related to the cancellation 16
  10. talked customer into a RTS reorder, and refund OG once returned 26
  11. canceled a dropship PO; ship from FS instead 28
  12. customer requesting "freeship" 1
  13. used your $25 to help a customer/order 23
  14. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  15. called and emailed your orders on hold every day 33
  16. 90%+ call percentage for a day 20
  17. helped out a fellow CSR 25
  18. dressed up for Spirit Day 32
  19. notified customer of a BO 8
  20. customer called in about an order >30 days old 24
  21. shipped an order using a customers UPS acct 22
  22. removed an item from a SO/PO and noted in basic/ PO notes 35
  23. dealt with an order with a safety vest other than yellow/orange 5
  24. spoke with a frustrated/irate customer; noted order and checked the no review email box 31
  25. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  26. helped out a new CSR after they have gone live on the floor 27
  27. had a call last more than one hour 14
  28. have less than four "Orders on Hold" 2
  29. post a tip for everyone in the "FullSource" Trillian chat 9
  30. voided authorization with accounting and noted in basic notes 34
  31. took three orders off of hold in one day due to customer reply 6
  32. answered more than 60+ calls in one day 19
  33. charged a customer for a shipping label from refund 30
  34. won a Kahoot! 10