helped out anew CSR afterthey have gonelive on the floor27notifiedcustomerof a BO8had a calllast morethan onehour14have lessthan four"Orders onHold"2added basicnotes to anorder afterspeaking with acustomer29helped outa fellowCSR25charged acustomer for ashipping labelfrom refund30took threeorders off of holdin one day dueto customerreply6spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31dealt with anorder with asafety vestother thanyellow/orange5received acomplimentemail from acustomer4shipped anorder using acustomersUPS acct22processedan orderover 5k3called andemailed yourorders on holdevery day33stayed past4:50 pm/6:00pm due to acustomer onthe line21post a tip foreveryone in the"FullSource"Trillian chat9got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18removed an itemfrom a SO/POand noted inbasic/ PO notes35answeredmore than60+ calls inone day19won aKahoot!10received acall for anorder inCanada15 talked customerinto a RTSreorder, andrefund OG oncereturned26 canceled adropship PO;ship from FSinstead28used your $25to help acustomer/order23vendor unable tolocate PO eventhough it wasacknowledged12customerrequesting"freeship"1voidedauthorizationwith accountingand noted inbasic notes34customer calledin about anorder >30 daysold24dressedup forSpirit Day3290%+ callpercentagefor a day20responded toover 30 emailsthroughThunderbird inone day11defused afrustrated/iratecustomer17canceled orderand includedbasic notesrelated to thecancellation16sent a salescustomer toJohn/Dustin7helped out anew CSR afterthey have gonelive on the floor27notifiedcustomerof a BO8had a calllast morethan onehour14have lessthan four"Orders onHold"2added basicnotes to anorder afterspeaking with acustomer29helped outa fellowCSR25charged acustomer for ashipping labelfrom refund30took threeorders off of holdin one day dueto customerreply6spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31dealt with anorder with asafety vestother thanyellow/orange5received acomplimentemail from acustomer4shipped anorder using acustomersUPS acct22processedan orderover 5k3called andemailed yourorders on holdevery day33stayed past4:50 pm/6:00pm due to acustomer onthe line21post a tip foreveryone in the"FullSource"Trillian chat9got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18removed an itemfrom a SO/POand noted inbasic/ PO notes35answeredmore than60+ calls inone day19won aKahoot!10received acall for anorder inCanada15 talked customerinto a RTSreorder, andrefund OG oncereturned26 canceled adropship PO;ship from FSinstead28used your $25to help acustomer/order23vendor unable tolocate PO eventhough it wasacknowledged12customerrequesting"freeship"1voidedauthorizationwith accountingand noted inbasic notes34customer calledin about anorder >30 daysold24dressedup forSpirit Day3290%+ callpercentagefor a day20responded toover 30 emailsthroughThunderbird inone day11defused afrustrated/iratecustomer17canceled orderand includedbasic notesrelated to thecancellation16sent a salescustomer toJohn/Dustin7

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. helped out a new CSR after they have gone live on the floor 27
  2. notified customer of a BO 8
  3. had a call last more than one hour 14
  4. have less than four "Orders on Hold" 2
  5. added basic notes to an order after speaking with a customer 29
  6. helped out a fellow CSR 25
  7. charged a customer for a shipping label from refund 30
  8. took three orders off of hold in one day due to customer reply 6
  9. spoke with a frustrated/irate customer; noted order and checked the no review email box 31
  10. dealt with an order with a safety vest other than yellow/orange 5
  11. received a compliment email from a customer 4
  12. shipped an order using a customers UPS acct 22
  13. processed an order over 5k 3
  14. called and emailed your orders on hold every day 33
  15. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  16. post a tip for everyone in the "FullSource" Trillian chat 9
  17. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  18. removed an item from a SO/PO and noted in basic/ PO notes 35
  19. answered more than 60+ calls in one day 19
  20. won a Kahoot! 10
  21. received a call for an order in Canada 15
  22. talked customer into a RTS reorder, and refund OG once returned 26
  23. canceled a dropship PO; ship from FS instead 28
  24. used your $25 to help a customer/order 23
  25. vendor unable to locate PO even though it was acknowledged 12
  26. customer requesting "freeship" 1
  27. voided authorization with accounting and noted in basic notes 34
  28. customer called in about an order >30 days old 24
  29. dressed up for Spirit Day 32
  30. 90%+ call percentage for a day 20
  31. responded to over 30 emails through Thunderbird in one day 11
  32. defused a frustrated/irate customer 17
  33. canceled order and included basic notes related to the cancellation 16
  34. sent a sales customer to John/Dustin 7