called andemailed yourorders on holdevery day33charged acustomer for ashipping labelfrom refund30shipped anorder using acustomersUPS acct22dressedup forSpirit Day32customer calledin about anorder >30 daysold24sent a salescustomer toJohn/Dustin7won aKahoot!10helped out anew CSR afterthey have gonelive on the floor27got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18added basicnotes to anorder afterspeaking with acustomer29stayed past4:50 pm/6:00pm due to acustomer onthe line21vendor unable tolocate PO eventhough it wasacknowledged12used your $25to help acustomer/order23canceled adropship PO;ship from FSinstead28helped outa fellowCSR25canceled orderand includedbasic notesrelated to thecancellation16received acall for anorder inCanada15 customerrequesting"freeship"1talked customerinto a RTSreorder, andrefund OG oncereturned26 90%+ callpercentagefor a day20took threeorders off of holdin one day dueto customerreply6processedan orderover 5k3post a tip foreveryone in the"FullSource"Trillian chat9had a calllast morethan onehour14voidedauthorizationwith accountingand noted inbasic notes34notifiedcustomerof a BO8spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31answeredmore than60+ calls inone day19dealt with anorder with asafety vestother thanyellow/orange5defused afrustrated/iratecustomer17responded toover 30 emailsthroughThunderbird inone day11removed an itemfrom a SO/POand noted inbasic/ PO notes35have lessthan four"Orders onHold"2received acomplimentemail from acustomer4called andemailed yourorders on holdevery day33charged acustomer for ashipping labelfrom refund30shipped anorder using acustomersUPS acct22dressedup forSpirit Day32customer calledin about anorder >30 daysold24sent a salescustomer toJohn/Dustin7won aKahoot!10helped out anew CSR afterthey have gonelive on the floor27got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18added basicnotes to anorder afterspeaking with acustomer29stayed past4:50 pm/6:00pm due to acustomer onthe line21vendor unable tolocate PO eventhough it wasacknowledged12used your $25to help acustomer/order23canceled adropship PO;ship from FSinstead28helped outa fellowCSR25canceled orderand includedbasic notesrelated to thecancellation16received acall for anorder inCanada15 customerrequesting"freeship"1talked customerinto a RTSreorder, andrefund OG oncereturned26 90%+ callpercentagefor a day20took threeorders off of holdin one day dueto customerreply6processedan orderover 5k3post a tip foreveryone in the"FullSource"Trillian chat9had a calllast morethan onehour14voidedauthorizationwith accountingand noted inbasic notes34notifiedcustomerof a BO8spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31answeredmore than60+ calls inone day19dealt with anorder with asafety vestother thanyellow/orange5defused afrustrated/iratecustomer17responded toover 30 emailsthroughThunderbird inone day11removed an itemfrom a SO/POand noted inbasic/ PO notes35have lessthan four"Orders onHold"2received acomplimentemail from acustomer4

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. called and emailed your orders on hold every day 33
  2. charged a customer for a shipping label from refund 30
  3. shipped an order using a customers UPS acct 22
  4. dressed up for Spirit Day 32
  5. customer called in about an order >30 days old 24
  6. sent a sales customer to John/Dustin 7
  7. won a Kahoot! 10
  8. helped out a new CSR after they have gone live on the floor 27
  9. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  10. added basic notes to an order after speaking with a customer 29
  11. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  12. vendor unable to locate PO even though it was acknowledged 12
  13. used your $25 to help a customer/order 23
  14. canceled a dropship PO; ship from FS instead 28
  15. helped out a fellow CSR 25
  16. canceled order and included basic notes related to the cancellation 16
  17. received a call for an order in Canada 15
  18. customer requesting "freeship" 1
  19. talked customer into a RTS reorder, and refund OG once returned 26
  20. 90%+ call percentage for a day 20
  21. took three orders off of hold in one day due to customer reply 6
  22. processed an order over 5k 3
  23. post a tip for everyone in the "FullSource" Trillian chat 9
  24. had a call last more than one hour 14
  25. voided authorization with accounting and noted in basic notes 34
  26. notified customer of a BO 8
  27. spoke with a frustrated/irate customer; noted order and checked the no review email box 31
  28. answered more than 60+ calls in one day 19
  29. dealt with an order with a safety vest other than yellow/orange 5
  30. defused a frustrated/irate customer 17
  31. responded to over 30 emails through Thunderbird in one day 11
  32. removed an item from a SO/PO and noted in basic/ PO notes 35
  33. have less than four "Orders on Hold" 2
  34. received a compliment email from a customer 4