customerrequesting"freeship"1vendor unable tolocate PO eventhough it wasacknowledged12called andemailed yourorders on holdevery day33removed an itemfrom a SO/POand noted inbasic/ PO notes35received acomplimentemail from acustomer4customer calledin about anorder >30 daysold24voidedauthorizationwith accountingand noted inbasic notes34dealt with anorder with asafety vestother thanyellow/orange5charged acustomer for ashipping labelfrom refund30notifiedcustomerof a BO8canceled orderand includedbasic notesrelated to thecancellation16shipped anorder using acustomersUPS acct22stayed past4:50 pm/6:00pm due to acustomer onthe line21helped outa fellowCSR25processedan orderover 5k3post a tip foreveryone in the"FullSource"Trillian chat9had a calllast morethan onehour14have lessthan four"Orders onHold"2won aKahoot!10answeredmore than60+ calls inone day19dressedup forSpirit Day32defused afrustrated/iratecustomer17used your $25to help acustomer/order23canceled adropship PO;ship from FSinstead28sent a salescustomer toJohn/Dustin7added basicnotes to anorder afterspeaking with acustomer2990%+ callpercentagefor a day20got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18received acall for anorder inCanada15 talked customerinto a RTSreorder, andrefund OG oncereturned26 helped out anew CSR afterthey have gonelive on the floor27responded toover 30 emailsthroughThunderbird inone day11spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31took threeorders off of holdin one day dueto customerreply6customerrequesting"freeship"1vendor unable tolocate PO eventhough it wasacknowledged12called andemailed yourorders on holdevery day33removed an itemfrom a SO/POand noted inbasic/ PO notes35received acomplimentemail from acustomer4customer calledin about anorder >30 daysold24voidedauthorizationwith accountingand noted inbasic notes34dealt with anorder with asafety vestother thanyellow/orange5charged acustomer for ashipping labelfrom refund30notifiedcustomerof a BO8canceled orderand includedbasic notesrelated to thecancellation16shipped anorder using acustomersUPS acct22stayed past4:50 pm/6:00pm due to acustomer onthe line21helped outa fellowCSR25processedan orderover 5k3post a tip foreveryone in the"FullSource"Trillian chat9had a calllast morethan onehour14have lessthan four"Orders onHold"2won aKahoot!10answeredmore than60+ calls inone day19dressedup forSpirit Day32defused afrustrated/iratecustomer17used your $25to help acustomer/order23canceled adropship PO;ship from FSinstead28sent a salescustomer toJohn/Dustin7added basicnotes to anorder afterspeaking with acustomer2990%+ callpercentagefor a day20got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18received acall for anorder inCanada15 talked customerinto a RTSreorder, andrefund OG oncereturned26 helped out anew CSR afterthey have gonelive on the floor27responded toover 30 emailsthroughThunderbird inone day11spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31took threeorders off of holdin one day dueto customerreply6

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. customer requesting "freeship" 1
  2. vendor unable to locate PO even though it was acknowledged 12
  3. called and emailed your orders on hold every day 33
  4. removed an item from a SO/PO and noted in basic/ PO notes 35
  5. received a compliment email from a customer 4
  6. customer called in about an order >30 days old 24
  7. voided authorization with accounting and noted in basic notes 34
  8. dealt with an order with a safety vest other than yellow/orange 5
  9. charged a customer for a shipping label from refund 30
  10. notified customer of a BO 8
  11. canceled order and included basic notes related to the cancellation 16
  12. shipped an order using a customers UPS acct 22
  13. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  14. helped out a fellow CSR 25
  15. processed an order over 5k 3
  16. post a tip for everyone in the "FullSource" Trillian chat 9
  17. had a call last more than one hour 14
  18. have less than four "Orders on Hold" 2
  19. won a Kahoot! 10
  20. answered more than 60+ calls in one day 19
  21. dressed up for Spirit Day 32
  22. defused a frustrated/irate customer 17
  23. used your $25 to help a customer/order 23
  24. canceled a dropship PO; ship from FS instead 28
  25. sent a sales customer to John/Dustin 7
  26. added basic notes to an order after speaking with a customer 29
  27. 90%+ call percentage for a day 20
  28. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  29. received a call for an order in Canada 15
  30. talked customer into a RTS reorder, and refund OG once returned 26
  31. helped out a new CSR after they have gone live on the floor 27
  32. responded to over 30 emails through Thunderbird in one day 11
  33. spoke with a frustrated/irate customer; noted order and checked the no review email box 31
  34. took three orders off of hold in one day due to customer reply 6