(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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have less than four "Orders on Hold"
2
sent a sales customer to John/Dustin
7
stayed past 4:50 pm/6:00 pm due to a customer on the line
21
dealt with an order with a safety vest other than yellow/orange
5
dressed up for Spirit Day
32
vendor unable to locate PO even though it was acknowledged
12
charged a customer for a shipping label from refund
30
defused a frustrated/irate customer
17
responded to over 30 emails through Thunderbird in one day
11
called and emailed your orders on hold every day
33
took three orders off of hold in one day due to customer reply
6
had a call
last more
than one
hour
14
shipped an order using a customers UPS acct
22
spoke with a frustrated/irate customer; noted order and checked the no review email box
31
received a compliment email from a customer
4
helped out a fellow CSR
25
helped out a new CSR after they have gone live on the floor
27
processed an order over 5k
3
used your $25 to help a customer/order
23
won a
Kahoot!
10
canceled a dropship PO; ship from FS instead
28
added basic notes to an order after speaking with a customer
29
removed an item from a SO/PO and noted in basic/ PO notes
35
received a
call for an
order in
Canada
15
talked customer
into a RTS
reorder, and
refund OG once
returned
26
got an updated
processing/shipping
lead time from a
vendor. requested to
update cheat sheet.
18
voided authorization with accounting and noted in basic notes
34
answered more than 60+ calls in one day
19
post a tip for everyone in the "FullSource"
Trillian chat
9
customer requesting "freeship"
1
90%+ call percentage for a day
20
notified customer of a BO
8
customer called in about an order >30 days old
24
canceled order and included basic notes related to the cancellation
16
