added basicnotes to anorder afterspeaking with acustomer29had a calllast morethan onehour14removed an itemfrom a SO/POand noted inbasic/ PO notes35received acall for anorder inCanada15 shipped anorder using acustomersUPS acct22dealt with anorder with asafety vestother thanyellow/orange5defused afrustrated/iratecustomer17called andemailed yourorders on holdevery day33sent a salescustomer toJohn/Dustin7responded toover 30 emailsthroughThunderbird inone day11helped outa fellowCSR2590%+ callpercentagefor a day20canceled adropship PO;ship from FSinstead28talked customerinto a RTSreorder, andrefund OG oncereturned26 vendor unable tolocate PO eventhough it wasacknowledged12customer calledin about anorder >30 daysold24helped out anew CSR afterthey have gonelive on the floor27took threeorders off of holdin one day dueto customerreply6spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31received acomplimentemail from acustomer4processedan orderover 5k3got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18canceled orderand includedbasic notesrelated to thecancellation16answeredmore than60+ calls inone day19dressedup forSpirit Day32charged acustomer for ashipping labelfrom refund30notifiedcustomerof a BO8customerrequesting"freeship"1post a tip foreveryone in the"FullSource"Trillian chat9have lessthan four"Orders onHold"2voidedauthorizationwith accountingand noted inbasic notes34won aKahoot!10used your $25to help acustomer/order23stayed past4:50 pm/6:00pm due to acustomer onthe line21added basicnotes to anorder afterspeaking with acustomer29had a calllast morethan onehour14removed an itemfrom a SO/POand noted inbasic/ PO notes35received acall for anorder inCanada15 shipped anorder using acustomersUPS acct22dealt with anorder with asafety vestother thanyellow/orange5defused afrustrated/iratecustomer17called andemailed yourorders on holdevery day33sent a salescustomer toJohn/Dustin7responded toover 30 emailsthroughThunderbird inone day11helped outa fellowCSR2590%+ callpercentagefor a day20canceled adropship PO;ship from FSinstead28talked customerinto a RTSreorder, andrefund OG oncereturned26 vendor unable tolocate PO eventhough it wasacknowledged12customer calledin about anorder >30 daysold24helped out anew CSR afterthey have gonelive on the floor27took threeorders off of holdin one day dueto customerreply6spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31received acomplimentemail from acustomer4processedan orderover 5k3got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18canceled orderand includedbasic notesrelated to thecancellation16answeredmore than60+ calls inone day19dressedup forSpirit Day32charged acustomer for ashipping labelfrom refund30notifiedcustomerof a BO8customerrequesting"freeship"1post a tip foreveryone in the"FullSource"Trillian chat9have lessthan four"Orders onHold"2voidedauthorizationwith accountingand noted inbasic notes34won aKahoot!10used your $25to help acustomer/order23stayed past4:50 pm/6:00pm due to acustomer onthe line21

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. added basic notes to an order after speaking with a customer 29
  2. had a call last more than one hour 14
  3. removed an item from a SO/PO and noted in basic/ PO notes 35
  4. received a call for an order in Canada 15
  5. shipped an order using a customers UPS acct 22
  6. dealt with an order with a safety vest other than yellow/orange 5
  7. defused a frustrated/irate customer 17
  8. called and emailed your orders on hold every day 33
  9. sent a sales customer to John/Dustin 7
  10. responded to over 30 emails through Thunderbird in one day 11
  11. helped out a fellow CSR 25
  12. 90%+ call percentage for a day 20
  13. canceled a dropship PO; ship from FS instead 28
  14. talked customer into a RTS reorder, and refund OG once returned 26
  15. vendor unable to locate PO even though it was acknowledged 12
  16. customer called in about an order >30 days old 24
  17. helped out a new CSR after they have gone live on the floor 27
  18. took three orders off of hold in one day due to customer reply 6
  19. spoke with a frustrated/irate customer; noted order and checked the no review email box 31
  20. received a compliment email from a customer 4
  21. processed an order over 5k 3
  22. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  23. canceled order and included basic notes related to the cancellation 16
  24. answered more than 60+ calls in one day 19
  25. dressed up for Spirit Day 32
  26. charged a customer for a shipping label from refund 30
  27. notified customer of a BO 8
  28. customer requesting "freeship" 1
  29. post a tip for everyone in the "FullSource" Trillian chat 9
  30. have less than four "Orders on Hold" 2
  31. voided authorization with accounting and noted in basic notes 34
  32. won a Kahoot! 10
  33. used your $25 to help a customer/order 23
  34. stayed past 4:50 pm/6:00 pm due to a customer on the line 21