added basicnotes to anorder afterspeaking with acustomer29answeredmore than60+ calls inone day19won aKahoot!10received acall for anorder inCanada15 responded toover 30 emailsthroughThunderbird inone day11canceled orderand includedbasic notesrelated to thecancellation16talked customerinto a RTSreorder, andrefund OG oncereturned26 spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31defused afrustrated/iratecustomer17processedan orderover 5k3vendor unable tolocate PO eventhough it wasacknowledged1290%+ callpercentagefor a day20stayed past4:50 pm/6:00pm due to acustomer onthe line21customerrequesting"freeship"1customer calledin about anorder >30 daysold24canceled adropship PO;ship from FSinstead28took threeorders off of holdin one day dueto customerreply6notifiedcustomerof a BO8had a calllast morethan onehour14called andemailed yourorders on holdevery day33dressedup forSpirit Day32helped outa fellowCSR25used your $25to help acustomer/order23received acomplimentemail from acustomer4dealt with anorder with asafety vestother thanyellow/orange5charged acustomer for ashipping labelfrom refund30removed an itemfrom a SO/POand noted inbasic/ PO notes35helped out anew CSR afterthey have gonelive on the floor27post a tip foreveryone in the"FullSource"Trillian chat9sent a salescustomer toJohn/Dustin7got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18shipped anorder using acustomersUPS acct22voidedauthorizationwith accountingand noted inbasic notes34have lessthan four"Orders onHold"2added basicnotes to anorder afterspeaking with acustomer29answeredmore than60+ calls inone day19won aKahoot!10received acall for anorder inCanada15 responded toover 30 emailsthroughThunderbird inone day11canceled orderand includedbasic notesrelated to thecancellation16talked customerinto a RTSreorder, andrefund OG oncereturned26 spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31defused afrustrated/iratecustomer17processedan orderover 5k3vendor unable tolocate PO eventhough it wasacknowledged1290%+ callpercentagefor a day20stayed past4:50 pm/6:00pm due to acustomer onthe line21customerrequesting"freeship"1customer calledin about anorder >30 daysold24canceled adropship PO;ship from FSinstead28took threeorders off of holdin one day dueto customerreply6notifiedcustomerof a BO8had a calllast morethan onehour14called andemailed yourorders on holdevery day33dressedup forSpirit Day32helped outa fellowCSR25used your $25to help acustomer/order23received acomplimentemail from acustomer4dealt with anorder with asafety vestother thanyellow/orange5charged acustomer for ashipping labelfrom refund30removed an itemfrom a SO/POand noted inbasic/ PO notes35helped out anew CSR afterthey have gonelive on the floor27post a tip foreveryone in the"FullSource"Trillian chat9sent a salescustomer toJohn/Dustin7got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18shipped anorder using acustomersUPS acct22voidedauthorizationwith accountingand noted inbasic notes34have lessthan four"Orders onHold"2

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. added basic notes to an order after speaking with a customer 29
  2. answered more than 60+ calls in one day 19
  3. won a Kahoot! 10
  4. received a call for an order in Canada 15
  5. responded to over 30 emails through Thunderbird in one day 11
  6. canceled order and included basic notes related to the cancellation 16
  7. talked customer into a RTS reorder, and refund OG once returned 26
  8. spoke with a frustrated/irate customer; noted order and checked the no review email box 31
  9. defused a frustrated/irate customer 17
  10. processed an order over 5k 3
  11. vendor unable to locate PO even though it was acknowledged 12
  12. 90%+ call percentage for a day 20
  13. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  14. customer requesting "freeship" 1
  15. customer called in about an order >30 days old 24
  16. canceled a dropship PO; ship from FS instead 28
  17. took three orders off of hold in one day due to customer reply 6
  18. notified customer of a BO 8
  19. had a call last more than one hour 14
  20. called and emailed your orders on hold every day 33
  21. dressed up for Spirit Day 32
  22. helped out a fellow CSR 25
  23. used your $25 to help a customer/order 23
  24. received a compliment email from a customer 4
  25. dealt with an order with a safety vest other than yellow/orange 5
  26. charged a customer for a shipping label from refund 30
  27. removed an item from a SO/PO and noted in basic/ PO notes 35
  28. helped out a new CSR after they have gone live on the floor 27
  29. post a tip for everyone in the "FullSource" Trillian chat 9
  30. sent a sales customer to John/Dustin 7
  31. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  32. shipped an order using a customers UPS acct 22
  33. voided authorization with accounting and noted in basic notes 34
  34. have less than four "Orders on Hold" 2