had a calllast morethan onehour14called andemailed yourorders on holdevery day33helped out anew CSR afterthey have gonelive on the floor27added basicnotes to anorder afterspeaking with acustomer29received acomplimentemail from acustomer4sent a salescustomer toJohn/Dustin7canceled adropship PO;ship from FSinstead28answeredmore than60+ calls inone day19talked customerinto a RTSreorder, andrefund OG oncereturned26 90%+ callpercentagefor a day20used your $25to help acustomer/order23spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31stayed past4:50 pm/6:00pm due to acustomer onthe line21have lessthan four"Orders onHold"2voidedauthorizationwith accountingand noted inbasic notes34customer calledin about anorder >30 daysold24processedan orderover 5k3defused afrustrated/iratecustomer17removed an itemfrom a SO/POand noted inbasic/ PO notes35responded toover 30 emailsthroughThunderbird inone day11notifiedcustomerof a BO8canceled orderand includedbasic notesrelated to thecancellation16vendor unable tolocate PO eventhough it wasacknowledged12dressedup forSpirit Day32got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18received acall for anorder inCanada15 dealt with anorder with asafety vestother thanyellow/orange5post a tip foreveryone in the"FullSource"Trillian chat9helped outa fellowCSR25charged acustomer for ashipping labelfrom refund30shipped anorder using acustomersUPS acct22customerrequesting"freeship"1took threeorders off of holdin one day dueto customerreply6won aKahoot!10had a calllast morethan onehour14called andemailed yourorders on holdevery day33helped out anew CSR afterthey have gonelive on the floor27added basicnotes to anorder afterspeaking with acustomer29received acomplimentemail from acustomer4sent a salescustomer toJohn/Dustin7canceled adropship PO;ship from FSinstead28answeredmore than60+ calls inone day19talked customerinto a RTSreorder, andrefund OG oncereturned26 90%+ callpercentagefor a day20used your $25to help acustomer/order23spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31stayed past4:50 pm/6:00pm due to acustomer onthe line21have lessthan four"Orders onHold"2voidedauthorizationwith accountingand noted inbasic notes34customer calledin about anorder >30 daysold24processedan orderover 5k3defused afrustrated/iratecustomer17removed an itemfrom a SO/POand noted inbasic/ PO notes35responded toover 30 emailsthroughThunderbird inone day11notifiedcustomerof a BO8canceled orderand includedbasic notesrelated to thecancellation16vendor unable tolocate PO eventhough it wasacknowledged12dressedup forSpirit Day32got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18received acall for anorder inCanada15 dealt with anorder with asafety vestother thanyellow/orange5post a tip foreveryone in the"FullSource"Trillian chat9helped outa fellowCSR25charged acustomer for ashipping labelfrom refund30shipped anorder using acustomersUPS acct22customerrequesting"freeship"1took threeorders off of holdin one day dueto customerreply6won aKahoot!10

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. had a call last more than one hour 14
  2. called and emailed your orders on hold every day 33
  3. helped out a new CSR after they have gone live on the floor 27
  4. added basic notes to an order after speaking with a customer 29
  5. received a compliment email from a customer 4
  6. sent a sales customer to John/Dustin 7
  7. canceled a dropship PO; ship from FS instead 28
  8. answered more than 60+ calls in one day 19
  9. talked customer into a RTS reorder, and refund OG once returned 26
  10. 90%+ call percentage for a day 20
  11. used your $25 to help a customer/order 23
  12. spoke with a frustrated/irate customer; noted order and checked the no review email box 31
  13. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  14. have less than four "Orders on Hold" 2
  15. voided authorization with accounting and noted in basic notes 34
  16. customer called in about an order >30 days old 24
  17. processed an order over 5k 3
  18. defused a frustrated/irate customer 17
  19. removed an item from a SO/PO and noted in basic/ PO notes 35
  20. responded to over 30 emails through Thunderbird in one day 11
  21. notified customer of a BO 8
  22. canceled order and included basic notes related to the cancellation 16
  23. vendor unable to locate PO even though it was acknowledged 12
  24. dressed up for Spirit Day 32
  25. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  26. received a call for an order in Canada 15
  27. dealt with an order with a safety vest other than yellow/orange 5
  28. post a tip for everyone in the "FullSource" Trillian chat 9
  29. helped out a fellow CSR 25
  30. charged a customer for a shipping label from refund 30
  31. shipped an order using a customers UPS acct 22
  32. customer requesting "freeship" 1
  33. took three orders off of hold in one day due to customer reply 6
  34. won a Kahoot! 10