removed an itemfrom a SO/POand noted inbasic/ PO notes35have lessthan four"Orders onHold"2charged acustomer for ashipping labelfrom refund30got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18voidedauthorizationwith accountingand noted inbasic notes34defused afrustrated/iratecustomer17took threeorders off of holdin one day dueto customerreply6sent a salescustomer toJohn/Dustin7had a calllast morethan onehour14answeredmore than60+ calls inone day19helped out anew CSR afterthey have gonelive on the floor27customerrequesting"freeship"1notifiedcustomerof a BO8received acomplimentemail from acustomer4received acall for anorder inCanada15 called andemailed yourorders on holdevery day33canceled orderand includedbasic notesrelated to thecancellation16helped outa fellowCSR25dressedup forSpirit Day32added basicnotes to anorder afterspeaking with acustomer29post a tip foreveryone in the"FullSource"Trillian chat9spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31won aKahoot!1090%+ callpercentagefor a day20shipped anorder using acustomersUPS acct22dealt with anorder with asafety vestother thanyellow/orange5canceled adropship PO;ship from FSinstead28used your $25to help acustomer/order23customer calledin about anorder >30 daysold24vendor unable tolocate PO eventhough it wasacknowledged12responded toover 30 emailsthroughThunderbird inone day11processedan orderover 5k3talked customerinto a RTSreorder, andrefund OG oncereturned26 stayed past4:50 pm/6:00pm due to acustomer onthe line21removed an itemfrom a SO/POand noted inbasic/ PO notes35have lessthan four"Orders onHold"2charged acustomer for ashipping labelfrom refund30got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18voidedauthorizationwith accountingand noted inbasic notes34defused afrustrated/iratecustomer17took threeorders off of holdin one day dueto customerreply6sent a salescustomer toJohn/Dustin7had a calllast morethan onehour14answeredmore than60+ calls inone day19helped out anew CSR afterthey have gonelive on the floor27customerrequesting"freeship"1notifiedcustomerof a BO8received acomplimentemail from acustomer4received acall for anorder inCanada15 called andemailed yourorders on holdevery day33canceled orderand includedbasic notesrelated to thecancellation16helped outa fellowCSR25dressedup forSpirit Day32added basicnotes to anorder afterspeaking with acustomer29post a tip foreveryone in the"FullSource"Trillian chat9spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31won aKahoot!1090%+ callpercentagefor a day20shipped anorder using acustomersUPS acct22dealt with anorder with asafety vestother thanyellow/orange5canceled adropship PO;ship from FSinstead28used your $25to help acustomer/order23customer calledin about anorder >30 daysold24vendor unable tolocate PO eventhough it wasacknowledged12responded toover 30 emailsthroughThunderbird inone day11processedan orderover 5k3talked customerinto a RTSreorder, andrefund OG oncereturned26 stayed past4:50 pm/6:00pm due to acustomer onthe line21

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. removed an item from a SO/PO and noted in basic/ PO notes 35
  2. have less than four "Orders on Hold" 2
  3. charged a customer for a shipping label from refund 30
  4. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  5. voided authorization with accounting and noted in basic notes 34
  6. defused a frustrated/irate customer 17
  7. took three orders off of hold in one day due to customer reply 6
  8. sent a sales customer to John/Dustin 7
  9. had a call last more than one hour 14
  10. answered more than 60+ calls in one day 19
  11. helped out a new CSR after they have gone live on the floor 27
  12. customer requesting "freeship" 1
  13. notified customer of a BO 8
  14. received a compliment email from a customer 4
  15. received a call for an order in Canada 15
  16. called and emailed your orders on hold every day 33
  17. canceled order and included basic notes related to the cancellation 16
  18. helped out a fellow CSR 25
  19. dressed up for Spirit Day 32
  20. added basic notes to an order after speaking with a customer 29
  21. post a tip for everyone in the "FullSource" Trillian chat 9
  22. spoke with a frustrated/irate customer; noted order and checked the no review email box 31
  23. won a Kahoot! 10
  24. 90%+ call percentage for a day 20
  25. shipped an order using a customers UPS acct 22
  26. dealt with an order with a safety vest other than yellow/orange 5
  27. canceled a dropship PO; ship from FS instead 28
  28. used your $25 to help a customer/order 23
  29. customer called in about an order >30 days old 24
  30. vendor unable to locate PO even though it was acknowledged 12
  31. responded to over 30 emails through Thunderbird in one day 11
  32. processed an order over 5k 3
  33. talked customer into a RTS reorder, and refund OG once returned 26
  34. stayed past 4:50 pm/6:00 pm due to a customer on the line 21