got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18defused afrustrated/iratecustomer17canceled adropship PO;ship from FSinstead28stayed past4:50 pm/6:00pm due to acustomer onthe line2190%+ callpercentagefor a day20answeredmore than60+ calls inone day19dealt with anorder with asafety vestother thanyellow/orange5won aKahoot!10vendor unable tolocate PO eventhough it wasacknowledged12notifiedcustomerof a BO8talked customerinto a RTSreorder, andrefund OG oncereturned26 called andemailed yourorders on holdevery day33added basicnotes to anorder afterspeaking with acustomer29post a tip foreveryone in the"FullSource"Trillian chat9shipped anorder using acustomersUPS acct22customer calledin about anorder >30 daysold24dressedup forSpirit Day32removed an itemfrom a SO/POand noted inbasic/ PO notes35took threeorders off of holdin one day dueto customerreply6canceled orderand includedbasic notesrelated to thecancellation16sent a salescustomer toJohn/Dustin7received acall for anorder inCanada15 processedan orderover 5k3spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31have lessthan four"Orders onHold"2helped outa fellowCSR25received acomplimentemail from acustomer4had a calllast morethan onehour14customerrequesting"freeship"1used your $25to help acustomer/order23charged acustomer for ashipping labelfrom refund30helped out anew CSR afterthey have gonelive on the floor27responded toover 30 emailsthroughThunderbird inone day11voidedauthorizationwith accountingand noted inbasic notes34got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18defused afrustrated/iratecustomer17canceled adropship PO;ship from FSinstead28stayed past4:50 pm/6:00pm due to acustomer onthe line2190%+ callpercentagefor a day20answeredmore than60+ calls inone day19dealt with anorder with asafety vestother thanyellow/orange5won aKahoot!10vendor unable tolocate PO eventhough it wasacknowledged12notifiedcustomerof a BO8talked customerinto a RTSreorder, andrefund OG oncereturned26 called andemailed yourorders on holdevery day33added basicnotes to anorder afterspeaking with acustomer29post a tip foreveryone in the"FullSource"Trillian chat9shipped anorder using acustomersUPS acct22customer calledin about anorder >30 daysold24dressedup forSpirit Day32removed an itemfrom a SO/POand noted inbasic/ PO notes35took threeorders off of holdin one day dueto customerreply6canceled orderand includedbasic notesrelated to thecancellation16sent a salescustomer toJohn/Dustin7received acall for anorder inCanada15 processedan orderover 5k3spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31have lessthan four"Orders onHold"2helped outa fellowCSR25received acomplimentemail from acustomer4had a calllast morethan onehour14customerrequesting"freeship"1used your $25to help acustomer/order23charged acustomer for ashipping labelfrom refund30helped out anew CSR afterthey have gonelive on the floor27responded toover 30 emailsthroughThunderbird inone day11voidedauthorizationwith accountingand noted inbasic notes34

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  2. defused a frustrated/irate customer 17
  3. canceled a dropship PO; ship from FS instead 28
  4. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  5. 90%+ call percentage for a day 20
  6. answered more than 60+ calls in one day 19
  7. dealt with an order with a safety vest other than yellow/orange 5
  8. won a Kahoot! 10
  9. vendor unable to locate PO even though it was acknowledged 12
  10. notified customer of a BO 8
  11. talked customer into a RTS reorder, and refund OG once returned 26
  12. called and emailed your orders on hold every day 33
  13. added basic notes to an order after speaking with a customer 29
  14. post a tip for everyone in the "FullSource" Trillian chat 9
  15. shipped an order using a customers UPS acct 22
  16. customer called in about an order >30 days old 24
  17. dressed up for Spirit Day 32
  18. removed an item from a SO/PO and noted in basic/ PO notes 35
  19. took three orders off of hold in one day due to customer reply 6
  20. canceled order and included basic notes related to the cancellation 16
  21. sent a sales customer to John/Dustin 7
  22. received a call for an order in Canada 15
  23. processed an order over 5k 3
  24. spoke with a frustrated/irate customer; noted order and checked the no review email box 31
  25. have less than four "Orders on Hold" 2
  26. helped out a fellow CSR 25
  27. received a compliment email from a customer 4
  28. had a call last more than one hour 14
  29. customer requesting "freeship" 1
  30. used your $25 to help a customer/order 23
  31. charged a customer for a shipping label from refund 30
  32. helped out a new CSR after they have gone live on the floor 27
  33. responded to over 30 emails through Thunderbird in one day 11
  34. voided authorization with accounting and noted in basic notes 34