stayed past4:50 pm/6:00pm due to acustomer onthe line21called andemailed yourorders on holdevery day33received acomplimentemail from acustomer4helped outa fellowCSR25notifiedcustomerof a BO8canceled orderand includedbasic notesrelated to thecancellation16took threeorders off of holdin one day dueto customerreply6processedan orderover 5k3got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18dealt with anorder with asafety vestother thanyellow/orange5post a tip foreveryone in the"FullSource"Trillian chat9removed an itemfrom a SO/POand noted inbasic/ PO notes35defused afrustrated/iratecustomer17helped out anew CSR afterthey have gonelive on the floor27sent a salescustomer toJohn/Dustin7talked customerinto a RTSreorder, andrefund OG oncereturned26 answeredmore than60+ calls inone day19used your $25to help acustomer/order23won aKahoot!10canceled adropship PO;ship from FSinstead2890%+ callpercentagefor a day20vendor unable tolocate PO eventhough it wasacknowledged12have lessthan four"Orders onHold"2spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31shipped anorder using acustomersUPS acct22voidedauthorizationwith accountingand noted inbasic notes34received acall for anorder inCanada15 had a calllast morethan onehour14dressedup forSpirit Day32customerrequesting"freeship"1added basicnotes to anorder afterspeaking with acustomer29responded toover 30 emailsthroughThunderbird inone day11customer calledin about anorder >30 daysold24charged acustomer for ashipping labelfrom refund30stayed past4:50 pm/6:00pm due to acustomer onthe line21called andemailed yourorders on holdevery day33received acomplimentemail from acustomer4helped outa fellowCSR25notifiedcustomerof a BO8canceled orderand includedbasic notesrelated to thecancellation16took threeorders off of holdin one day dueto customerreply6processedan orderover 5k3got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18dealt with anorder with asafety vestother thanyellow/orange5post a tip foreveryone in the"FullSource"Trillian chat9removed an itemfrom a SO/POand noted inbasic/ PO notes35defused afrustrated/iratecustomer17helped out anew CSR afterthey have gonelive on the floor27sent a salescustomer toJohn/Dustin7talked customerinto a RTSreorder, andrefund OG oncereturned26 answeredmore than60+ calls inone day19used your $25to help acustomer/order23won aKahoot!10canceled adropship PO;ship from FSinstead2890%+ callpercentagefor a day20vendor unable tolocate PO eventhough it wasacknowledged12have lessthan four"Orders onHold"2spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31shipped anorder using acustomersUPS acct22voidedauthorizationwith accountingand noted inbasic notes34received acall for anorder inCanada15 had a calllast morethan onehour14dressedup forSpirit Day32customerrequesting"freeship"1added basicnotes to anorder afterspeaking with acustomer29responded toover 30 emailsthroughThunderbird inone day11customer calledin about anorder >30 daysold24charged acustomer for ashipping labelfrom refund30

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  2. called and emailed your orders on hold every day 33
  3. received a compliment email from a customer 4
  4. helped out a fellow CSR 25
  5. notified customer of a BO 8
  6. canceled order and included basic notes related to the cancellation 16
  7. took three orders off of hold in one day due to customer reply 6
  8. processed an order over 5k 3
  9. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  10. dealt with an order with a safety vest other than yellow/orange 5
  11. post a tip for everyone in the "FullSource" Trillian chat 9
  12. removed an item from a SO/PO and noted in basic/ PO notes 35
  13. defused a frustrated/irate customer 17
  14. helped out a new CSR after they have gone live on the floor 27
  15. sent a sales customer to John/Dustin 7
  16. talked customer into a RTS reorder, and refund OG once returned 26
  17. answered more than 60+ calls in one day 19
  18. used your $25 to help a customer/order 23
  19. won a Kahoot! 10
  20. canceled a dropship PO; ship from FS instead 28
  21. 90%+ call percentage for a day 20
  22. vendor unable to locate PO even though it was acknowledged 12
  23. have less than four "Orders on Hold" 2
  24. spoke with a frustrated/irate customer; noted order and checked the no review email box 31
  25. shipped an order using a customers UPS acct 22
  26. voided authorization with accounting and noted in basic notes 34
  27. received a call for an order in Canada 15
  28. had a call last more than one hour 14
  29. dressed up for Spirit Day 32
  30. customer requesting "freeship" 1
  31. added basic notes to an order after speaking with a customer 29
  32. responded to over 30 emails through Thunderbird in one day 11
  33. customer called in about an order >30 days old 24
  34. charged a customer for a shipping label from refund 30