answeredmore than60+ calls inone day19responded toover 30 emailsthroughThunderbird inone day11dressedup forSpirit Day32defused afrustrated/iratecustomer17voidedauthorizationwith accountingand noted inbasic notes34have lessthan four"Orders onHold"2stayed past4:50 pm/6:00pm due to acustomer onthe line21customer calledin about anorder >30 daysold24notifiedcustomerof a BO8processedan orderover 5k3received acall for anorder inCanada15 90%+ callpercentagefor a day20canceled adropship PO;ship from FSinstead28had a calllast morethan onehour14called andemailed yourorders on holdevery day33dealt with anorder with asafety vestother thanyellow/orange5sent a salescustomer toJohn/Dustin7took threeorders off of holdin one day dueto customerreply6spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31talked customerinto a RTSreorder, andrefund OG oncereturned26 charged acustomer for ashipping labelfrom refund30won aKahoot!10canceled orderand includedbasic notesrelated to thecancellation16shipped anorder using acustomersUPS acct22removed an itemfrom a SO/POand noted inbasic/ PO notes35helped outa fellowCSR25post a tip foreveryone in the"FullSource"Trillian chat9received acomplimentemail from acustomer4helped out anew CSR afterthey have gonelive on the floor27got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18vendor unable tolocate PO eventhough it wasacknowledged12customerrequesting"freeship"1added basicnotes to anorder afterspeaking with acustomer29used your $25to help acustomer/order23answeredmore than60+ calls inone day19responded toover 30 emailsthroughThunderbird inone day11dressedup forSpirit Day32defused afrustrated/iratecustomer17voidedauthorizationwith accountingand noted inbasic notes34have lessthan four"Orders onHold"2stayed past4:50 pm/6:00pm due to acustomer onthe line21customer calledin about anorder >30 daysold24notifiedcustomerof a BO8processedan orderover 5k3received acall for anorder inCanada15 90%+ callpercentagefor a day20canceled adropship PO;ship from FSinstead28had a calllast morethan onehour14called andemailed yourorders on holdevery day33dealt with anorder with asafety vestother thanyellow/orange5sent a salescustomer toJohn/Dustin7took threeorders off of holdin one day dueto customerreply6spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31talked customerinto a RTSreorder, andrefund OG oncereturned26 charged acustomer for ashipping labelfrom refund30won aKahoot!10canceled orderand includedbasic notesrelated to thecancellation16shipped anorder using acustomersUPS acct22removed an itemfrom a SO/POand noted inbasic/ PO notes35helped outa fellowCSR25post a tip foreveryone in the"FullSource"Trillian chat9received acomplimentemail from acustomer4helped out anew CSR afterthey have gonelive on the floor27got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18vendor unable tolocate PO eventhough it wasacknowledged12customerrequesting"freeship"1added basicnotes to anorder afterspeaking with acustomer29used your $25to help acustomer/order23

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. answered more than 60+ calls in one day 19
  2. responded to over 30 emails through Thunderbird in one day 11
  3. dressed up for Spirit Day 32
  4. defused a frustrated/irate customer 17
  5. voided authorization with accounting and noted in basic notes 34
  6. have less than four "Orders on Hold" 2
  7. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  8. customer called in about an order >30 days old 24
  9. notified customer of a BO 8
  10. processed an order over 5k 3
  11. received a call for an order in Canada 15
  12. 90%+ call percentage for a day 20
  13. canceled a dropship PO; ship from FS instead 28
  14. had a call last more than one hour 14
  15. called and emailed your orders on hold every day 33
  16. dealt with an order with a safety vest other than yellow/orange 5
  17. sent a sales customer to John/Dustin 7
  18. took three orders off of hold in one day due to customer reply 6
  19. spoke with a frustrated/irate customer; noted order and checked the no review email box 31
  20. talked customer into a RTS reorder, and refund OG once returned 26
  21. charged a customer for a shipping label from refund 30
  22. won a Kahoot! 10
  23. canceled order and included basic notes related to the cancellation 16
  24. shipped an order using a customers UPS acct 22
  25. removed an item from a SO/PO and noted in basic/ PO notes 35
  26. helped out a fellow CSR 25
  27. post a tip for everyone in the "FullSource" Trillian chat 9
  28. received a compliment email from a customer 4
  29. helped out a new CSR after they have gone live on the floor 27
  30. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  31. vendor unable to locate PO even though it was acknowledged 12
  32. customer requesting "freeship" 1
  33. added basic notes to an order after speaking with a customer 29
  34. used your $25 to help a customer/order 23