dressedup forSpirit Day32sent a salescustomer toJohn/Dustin7vendor unable tolocate PO eventhough it wasacknowledged12helped out anew CSR afterthey have gonelive on the floor27took threeorders off of holdin one day dueto customerreply6had a calllast morethan onehour14talked customerinto a RTSreorder, andrefund OG oncereturned26 got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18charged acustomer for ashipping labelfrom refund30responded toover 30 emailsthroughThunderbird inone day11canceled adropship PO;ship from FSinstead28answeredmore than60+ calls inone day19dealt with anorder with asafety vestother thanyellow/orange590%+ callpercentagefor a day20shipped anorder using acustomersUPS acct22helped outa fellowCSR25received acomplimentemail from acustomer4voidedauthorizationwith accountingand noted inbasic notes34processedan orderover 5k3received acall for anorder inCanada15 have lessthan four"Orders onHold"2called andemailed yourorders on holdevery day33won aKahoot!10removed an itemfrom a SO/POand noted inbasic/ PO notes35notifiedcustomerof a BO8customer calledin about anorder >30 daysold24used your $25to help acustomer/order23stayed past4:50 pm/6:00pm due to acustomer onthe line21canceled orderand includedbasic notesrelated to thecancellation16added basicnotes to anorder afterspeaking with acustomer29spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31post a tip foreveryone in the"FullSource"Trillian chat9defused afrustrated/iratecustomer17customerrequesting"freeship"1dressedup forSpirit Day32sent a salescustomer toJohn/Dustin7vendor unable tolocate PO eventhough it wasacknowledged12helped out anew CSR afterthey have gonelive on the floor27took threeorders off of holdin one day dueto customerreply6had a calllast morethan onehour14talked customerinto a RTSreorder, andrefund OG oncereturned26 got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18charged acustomer for ashipping labelfrom refund30responded toover 30 emailsthroughThunderbird inone day11canceled adropship PO;ship from FSinstead28answeredmore than60+ calls inone day19dealt with anorder with asafety vestother thanyellow/orange590%+ callpercentagefor a day20shipped anorder using acustomersUPS acct22helped outa fellowCSR25received acomplimentemail from acustomer4voidedauthorizationwith accountingand noted inbasic notes34processedan orderover 5k3received acall for anorder inCanada15 have lessthan four"Orders onHold"2called andemailed yourorders on holdevery day33won aKahoot!10removed an itemfrom a SO/POand noted inbasic/ PO notes35notifiedcustomerof a BO8customer calledin about anorder >30 daysold24used your $25to help acustomer/order23stayed past4:50 pm/6:00pm due to acustomer onthe line21canceled orderand includedbasic notesrelated to thecancellation16added basicnotes to anorder afterspeaking with acustomer29spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31post a tip foreveryone in the"FullSource"Trillian chat9defused afrustrated/iratecustomer17customerrequesting"freeship"1

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. dressed up for Spirit Day 32
  2. sent a sales customer to John/Dustin 7
  3. vendor unable to locate PO even though it was acknowledged 12
  4. helped out a new CSR after they have gone live on the floor 27
  5. took three orders off of hold in one day due to customer reply 6
  6. had a call last more than one hour 14
  7. talked customer into a RTS reorder, and refund OG once returned 26
  8. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  9. charged a customer for a shipping label from refund 30
  10. responded to over 30 emails through Thunderbird in one day 11
  11. canceled a dropship PO; ship from FS instead 28
  12. answered more than 60+ calls in one day 19
  13. dealt with an order with a safety vest other than yellow/orange 5
  14. 90%+ call percentage for a day 20
  15. shipped an order using a customers UPS acct 22
  16. helped out a fellow CSR 25
  17. received a compliment email from a customer 4
  18. voided authorization with accounting and noted in basic notes 34
  19. processed an order over 5k 3
  20. received a call for an order in Canada 15
  21. have less than four "Orders on Hold" 2
  22. called and emailed your orders on hold every day 33
  23. won a Kahoot! 10
  24. removed an item from a SO/PO and noted in basic/ PO notes 35
  25. notified customer of a BO 8
  26. customer called in about an order >30 days old 24
  27. used your $25 to help a customer/order 23
  28. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  29. canceled order and included basic notes related to the cancellation 16
  30. added basic notes to an order after speaking with a customer 29
  31. spoke with a frustrated/irate customer; noted order and checked the no review email box 31
  32. post a tip for everyone in the "FullSource" Trillian chat 9
  33. defused a frustrated/irate customer 17
  34. customer requesting "freeship" 1