used your $25to help acustomer/order23have lessthan four"Orders onHold"2customerrequesting"freeship"1had a calllast morethan onehour14dealt with anorder with asafety vestother thanyellow/orange5took threeorders off of holdin one day dueto customerreply6got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18canceled orderand includedbasic notesrelated to thecancellation16received acall for anorder inCanada15 helped out anew CSR afterthey have gonelive on the floor27removed an itemfrom a SO/POand noted inbasic/ PO notes35added basicnotes to anorder afterspeaking with acustomer29responded toover 30 emailsthroughThunderbird inone day11processedan orderover 5k3notifiedcustomerof a BO8dressedup forSpirit Day32vendor unable tolocate PO eventhough it wasacknowledged12defused afrustrated/iratecustomer17answeredmore than60+ calls inone day19talked customerinto a RTSreorder, andrefund OG oncereturned26 stayed past4:50 pm/6:00pm due to acustomer onthe line21sent a salescustomer toJohn/Dustin790%+ callpercentagefor a day20won aKahoot!10post a tip foreveryone in the"FullSource"Trillian chat9canceled adropship PO;ship from FSinstead28voidedauthorizationwith accountingand noted inbasic notes34shipped anorder using acustomersUPS acct22received acomplimentemail from acustomer4charged acustomer for ashipping labelfrom refund30called andemailed yourorders on holdevery day33spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31helped outa fellowCSR25customer calledin about anorder >30 daysold24used your $25to help acustomer/order23have lessthan four"Orders onHold"2customerrequesting"freeship"1had a calllast morethan onehour14dealt with anorder with asafety vestother thanyellow/orange5took threeorders off of holdin one day dueto customerreply6got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18canceled orderand includedbasic notesrelated to thecancellation16received acall for anorder inCanada15 helped out anew CSR afterthey have gonelive on the floor27removed an itemfrom a SO/POand noted inbasic/ PO notes35added basicnotes to anorder afterspeaking with acustomer29responded toover 30 emailsthroughThunderbird inone day11processedan orderover 5k3notifiedcustomerof a BO8dressedup forSpirit Day32vendor unable tolocate PO eventhough it wasacknowledged12defused afrustrated/iratecustomer17answeredmore than60+ calls inone day19talked customerinto a RTSreorder, andrefund OG oncereturned26 stayed past4:50 pm/6:00pm due to acustomer onthe line21sent a salescustomer toJohn/Dustin790%+ callpercentagefor a day20won aKahoot!10post a tip foreveryone in the"FullSource"Trillian chat9canceled adropship PO;ship from FSinstead28voidedauthorizationwith accountingand noted inbasic notes34shipped anorder using acustomersUPS acct22received acomplimentemail from acustomer4charged acustomer for ashipping labelfrom refund30called andemailed yourorders on holdevery day33spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box31helped outa fellowCSR25customer calledin about anorder >30 daysold24

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. used your $25 to help a customer/order 23
  2. have less than four "Orders on Hold" 2
  3. customer requesting "freeship" 1
  4. had a call last more than one hour 14
  5. dealt with an order with a safety vest other than yellow/orange 5
  6. took three orders off of hold in one day due to customer reply 6
  7. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  8. canceled order and included basic notes related to the cancellation 16
  9. received a call for an order in Canada 15
  10. helped out a new CSR after they have gone live on the floor 27
  11. removed an item from a SO/PO and noted in basic/ PO notes 35
  12. added basic notes to an order after speaking with a customer 29
  13. responded to over 30 emails through Thunderbird in one day 11
  14. processed an order over 5k 3
  15. notified customer of a BO 8
  16. dressed up for Spirit Day 32
  17. vendor unable to locate PO even though it was acknowledged 12
  18. defused a frustrated/irate customer 17
  19. answered more than 60+ calls in one day 19
  20. talked customer into a RTS reorder, and refund OG once returned 26
  21. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  22. sent a sales customer to John/Dustin 7
  23. 90%+ call percentage for a day 20
  24. won a Kahoot! 10
  25. post a tip for everyone in the "FullSource" Trillian chat 9
  26. canceled a dropship PO; ship from FS instead 28
  27. voided authorization with accounting and noted in basic notes 34
  28. shipped an order using a customers UPS acct 22
  29. received a compliment email from a customer 4
  30. charged a customer for a shipping label from refund 30
  31. called and emailed your orders on hold every day 33
  32. spoke with a frustrated/irate customer; noted order and checked the no review email box 31
  33. helped out a fellow CSR 25
  34. customer called in about an order >30 days old 24