customerrequesting"freeship"1sent a salescustomer toJohn/Dustin7received acall for anorder inCanada15 dressedup forSpirit Day32post a tip foreveryone in the"FullSource"Trillian chat9dealt with anorder with asafety vestother thanyellow/orange5got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18talked customerinto a RTSreorder, andrefund OG oncereturned26 used your $25to help acustomer/order23helped out anew CSR afterthey have gonelive on the floor27took threeorders off of holdin one day dueto customerreply6processedan orderover 5k3added basicnotes to anorder afterspeaking with acustomer29voidedauthorizationwith accountingand noted inbasic notes34defused afrustrated/iratecustomer17vendor unable tolocate PO eventhough it wasacknowledged12shipped anorder using acustomersUPS acct22canceled orderand includedbasic notesrelated to thecancellation16called andemailed yourorders on holdevery day33charged acustomer for ashipping labelfrom refund30have lessthan four"Orders onHold"2won aKahoot!10received acomplimentemail from acustomer4responded toover 30 emailsthroughThunderbird inone day11notifiedcustomerof a BO8answeredmore than60+ calls inone day19stayed past4:50 pm/6:00pm due to acustomer onthe line21customer calledin about anorder >30 daysold24removed an itemfrom a SO/POand noted inbasic/ PO notes35had a calllast morethan onehour14helped outa fellowCSR25canceled adropship PO;ship from FSinstead28spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box3190%+ callpercentagefor a day20customerrequesting"freeship"1sent a salescustomer toJohn/Dustin7received acall for anorder inCanada15 dressedup forSpirit Day32post a tip foreveryone in the"FullSource"Trillian chat9dealt with anorder with asafety vestother thanyellow/orange5got an updatedprocessing/shippinglead time from avendor. requested toupdate cheat sheet.18talked customerinto a RTSreorder, andrefund OG oncereturned26 used your $25to help acustomer/order23helped out anew CSR afterthey have gonelive on the floor27took threeorders off of holdin one day dueto customerreply6processedan orderover 5k3added basicnotes to anorder afterspeaking with acustomer29voidedauthorizationwith accountingand noted inbasic notes34defused afrustrated/iratecustomer17vendor unable tolocate PO eventhough it wasacknowledged12shipped anorder using acustomersUPS acct22canceled orderand includedbasic notesrelated to thecancellation16called andemailed yourorders on holdevery day33charged acustomer for ashipping labelfrom refund30have lessthan four"Orders onHold"2won aKahoot!10received acomplimentemail from acustomer4responded toover 30 emailsthroughThunderbird inone day11notifiedcustomerof a BO8answeredmore than60+ calls inone day19stayed past4:50 pm/6:00pm due to acustomer onthe line21customer calledin about anorder >30 daysold24removed an itemfrom a SO/POand noted inbasic/ PO notes35had a calllast morethan onehour14helped outa fellowCSR25canceled adropship PO;ship from FSinstead28spoke with afrustrated/iratecustomer; notedorder and checkedthe no reviewemail box3190%+ callpercentagefor a day20

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. customer requesting "freeship" 1
  2. sent a sales customer to John/Dustin 7
  3. received a call for an order in Canada 15
  4. dressed up for Spirit Day 32
  5. post a tip for everyone in the "FullSource" Trillian chat 9
  6. dealt with an order with a safety vest other than yellow/orange 5
  7. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet. 18
  8. talked customer into a RTS reorder, and refund OG once returned 26
  9. used your $25 to help a customer/order 23
  10. helped out a new CSR after they have gone live on the floor 27
  11. took three orders off of hold in one day due to customer reply 6
  12. processed an order over 5k 3
  13. added basic notes to an order after speaking with a customer 29
  14. voided authorization with accounting and noted in basic notes 34
  15. defused a frustrated/irate customer 17
  16. vendor unable to locate PO even though it was acknowledged 12
  17. shipped an order using a customers UPS acct 22
  18. canceled order and included basic notes related to the cancellation 16
  19. called and emailed your orders on hold every day 33
  20. charged a customer for a shipping label from refund 30
  21. have less than four "Orders on Hold" 2
  22. won a Kahoot! 10
  23. received a compliment email from a customer 4
  24. responded to over 30 emails through Thunderbird in one day 11
  25. notified customer of a BO 8
  26. answered more than 60+ calls in one day 19
  27. stayed past 4:50 pm/6:00 pm due to a customer on the line 21
  28. customer called in about an order >30 days old 24
  29. removed an item from a SO/PO and noted in basic/ PO notes 35
  30. had a call last more than one hour 14
  31. helped out a fellow CSR 25
  32. canceled a dropship PO; ship from FS instead 28
  33. spoke with a frustrated/irate customer; noted order and checked the no review email box 31
  34. 90%+ call percentage for a day 20