“Are youkiddingme?”“I’m going totell everyonenot to shophere.”Accuse youof ruining abirthday/holidayTheir item isbackordered.“It didn’t saythat before!”Ask for asupervisorwhen you givethem ananswerthey don’t likeItem is BKO“Why can’tyou ship ittoday? Ineed it.”Comparesus toAmazon“Cancelmy order!”It’s alreadyshippedThreatensyour job“I want to makea return.”Order is severalmonths old“I know it’s notyour fault.”They keepacting like it is“Call me onmy cell.”-or-“Call meback.”“It won’t letme hold atlocation.”They justdidn’t click itThey need Orgsales“They’re takingtoo long toreply!”“I can justget it fromAdorama.”“This willkeepme fromusing B&H inthe future.”Ask youto changethe invoice(AKA fraud)“I’ve NEVERhad aproblem withB&H beforethis!”“I’ve spentthousandsof dollarshere.”Swearsat youYelling/AllcapsAsk tospeak withManager, notSupervisorOutrageoverrestockingfeesAsk yousomethingyou’vealreadyansweredPlacedorder tothe wrongaddress“Are youkiddingme?”“I’m going totell everyonenot to shophere.”Accuse youof ruining abirthday/holidayTheir item isbackordered.“It didn’t saythat before!”Ask for asupervisorwhen you givethem ananswerthey don’t likeItem is BKO“Why can’tyou ship ittoday? Ineed it.”Comparesus toAmazon“Cancelmy order!”It’s alreadyshippedThreatensyour job“I want to makea return.”Order is severalmonths old“I know it’s notyour fault.”They keepacting like it is“Call me onmy cell.”-or-“Call meback.”“It won’t letme hold atlocation.”They justdidn’t click itThey need Orgsales“They’re takingtoo long toreply!”“I can justget it fromAdorama.”“This willkeepme fromusing B&H inthe future.”Ask youto changethe invoice(AKA fraud)“I’ve NEVERhad aproblem withB&H beforethis!”“I’ve spentthousandsof dollarshere.”Swearsat youYelling/AllcapsAsk tospeak withManager, notSupervisorOutrageoverrestockingfeesAsk yousomethingyou’vealreadyansweredPlacedorder tothe wrongaddress

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Are you kidding me?”
  2. “I’m going to tell everyone not to shop here.”
  3. Accuse you of ruining a birthday/holiday
  4. Their item is back ordered. “It didn’t say that before!”
  5. Ask for a supervisor when you give them an answer they don’t like
  6. Item is BKO “Why can’t you ship it today? I need it.”
  7. Compares us to Amazon
  8. “Cancel my order!” It’s already shipped
  9. Threatens your job
  10. “I want to make a return.” Order is several months old
  11. “I know it’s not your fault.” They keep acting like it is
  12. “Call me on my cell.” -or- “Call me back.”
  13. “It won’t let me hold at location.” They just didn’t click it
  14. They need Org sales “They’re taking too long to reply!”
  15. “I can just get it from Adorama.”
  16. “This will keep me from using B&H in the future.”
  17. Ask you to change the invoice (AKA fraud)
  18. “I’ve NEVER had a problem with B&H before this!”
  19. “I’ve spent thousands of dollars here.”
  20. Swears at you
  21. Yelling/All caps
  22. Ask to speak with Manager, not Supervisor
  23. Outrage over restocking fees
  24. Ask you something you’ve already answered
  25. Placed order to the wrong address