Placedorder tothe wrongaddress“Are youkiddingme?”“It won’t letme hold atlocation.”They justdidn’t click it“I can justget it fromAdorama.”Ask for asupervisorwhen you givethem ananswerthey don’t like“I know it’s notyour fault.”They keepacting like it isTheir item isbackordered.“It didn’t saythat before!”“This willkeepme fromusing B&H inthe future.”“I’ve NEVERhad aproblem withB&H beforethis!”“I’ve spentthousandsof dollarshere.”“Cancelmy order!”It’s alreadyshippedAsk youto changethe invoice(AKA fraud)“I want to makea return.”Order is severalmonths oldThreatensyour job“Call me onmy cell.”-or-“Call meback.”Accuse youof ruining abirthday/holiday“I’m going totell everyonenot to shophere.”Ask tospeak withManager, notSupervisorItem is BKO“Why can’tyou ship ittoday? Ineed it.”OutrageoverrestockingfeesThey need Orgsales“They’re takingtoo long toreply!”Swearsat youYelling/AllcapsAsk yousomethingyou’vealreadyansweredComparesus toAmazonPlacedorder tothe wrongaddress“Are youkiddingme?”“It won’t letme hold atlocation.”They justdidn’t click it“I can justget it fromAdorama.”Ask for asupervisorwhen you givethem ananswerthey don’t like“I know it’s notyour fault.”They keepacting like it isTheir item isbackordered.“It didn’t saythat before!”“This willkeepme fromusing B&H inthe future.”“I’ve NEVERhad aproblem withB&H beforethis!”“I’ve spentthousandsof dollarshere.”“Cancelmy order!”It’s alreadyshippedAsk youto changethe invoice(AKA fraud)“I want to makea return.”Order is severalmonths oldThreatensyour job“Call me onmy cell.”-or-“Call meback.”Accuse youof ruining abirthday/holiday“I’m going totell everyonenot to shophere.”Ask tospeak withManager, notSupervisorItem is BKO“Why can’tyou ship ittoday? Ineed it.”OutrageoverrestockingfeesThey need Orgsales“They’re takingtoo long toreply!”Swearsat youYelling/AllcapsAsk yousomethingyou’vealreadyansweredComparesus toAmazon

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Placed order to the wrong address
  2. “Are you kidding me?”
  3. “It won’t let me hold at location.” They just didn’t click it
  4. “I can just get it from Adorama.”
  5. Ask for a supervisor when you give them an answer they don’t like
  6. “I know it’s not your fault.” They keep acting like it is
  7. Their item is back ordered. “It didn’t say that before!”
  8. “This will keep me from using B&H in the future.”
  9. “I’ve NEVER had a problem with B&H before this!”
  10. “I’ve spent thousands of dollars here.”
  11. “Cancel my order!” It’s already shipped
  12. Ask you to change the invoice (AKA fraud)
  13. “I want to make a return.” Order is several months old
  14. Threatens your job
  15. “Call me on my cell.” -or- “Call me back.”
  16. Accuse you of ruining a birthday/holiday
  17. “I’m going to tell everyone not to shop here.”
  18. Ask to speak with Manager, not Supervisor
  19. Item is BKO “Why can’t you ship it today? I need it.”
  20. Outrage over restocking fees
  21. They need Org sales “They’re taking too long to reply!”
  22. Swears at you
  23. Yelling/All caps
  24. Ask you something you’ve already answered
  25. Compares us to Amazon