Ask tospeak withManager, notSupervisorComparesus toAmazon“I know it’s notyour fault.”They keepacting like it isThey need Orgsales“They’re takingtoo long toreply!”Swearsat you“I can justget it fromAdorama.”Their item isbackordered.“It didn’t saythat before!”Outrageoverrestockingfees“I want to makea return.”Order is severalmonths old“Cancelmy order!”It’s alreadyshipped“I’m going totell everyonenot to shophere.”Ask youto changethe invoice(AKA fraud)“It won’t letme hold atlocation.”They justdidn’t click itAccuse youof ruining abirthday/holiday“Call me onmy cell.”-or-“Call meback.”Threatensyour jobYelling/Allcaps“This willkeepme fromusing B&H inthe future.”Ask yousomethingyou’vealreadyanswered“I’ve spentthousandsof dollarshere.”Placedorder tothe wrongaddressItem is BKO“Why can’tyou ship ittoday? Ineed it.”Ask for asupervisorwhen you givethem ananswerthey don’t like“Are youkiddingme?”“I’ve NEVERhad aproblem withB&H beforethis!”Ask tospeak withManager, notSupervisorComparesus toAmazon“I know it’s notyour fault.”They keepacting like it isThey need Orgsales“They’re takingtoo long toreply!”Swearsat you“I can justget it fromAdorama.”Their item isbackordered.“It didn’t saythat before!”Outrageoverrestockingfees“I want to makea return.”Order is severalmonths old“Cancelmy order!”It’s alreadyshipped“I’m going totell everyonenot to shophere.”Ask youto changethe invoice(AKA fraud)“It won’t letme hold atlocation.”They justdidn’t click itAccuse youof ruining abirthday/holiday“Call me onmy cell.”-or-“Call meback.”Threatensyour jobYelling/Allcaps“This willkeepme fromusing B&H inthe future.”Ask yousomethingyou’vealreadyanswered“I’ve spentthousandsof dollarshere.”Placedorder tothe wrongaddressItem is BKO“Why can’tyou ship ittoday? Ineed it.”Ask for asupervisorwhen you givethem ananswerthey don’t like“Are youkiddingme?”“I’ve NEVERhad aproblem withB&H beforethis!”

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask to speak with Manager, not Supervisor
  2. Compares us to Amazon
  3. “I know it’s not your fault.” They keep acting like it is
  4. They need Org sales “They’re taking too long to reply!”
  5. Swears at you
  6. “I can just get it from Adorama.”
  7. Their item is back ordered. “It didn’t say that before!”
  8. Outrage over restocking fees
  9. “I want to make a return.” Order is several months old
  10. “Cancel my order!” It’s already shipped
  11. “I’m going to tell everyone not to shop here.”
  12. Ask you to change the invoice (AKA fraud)
  13. “It won’t let me hold at location.” They just didn’t click it
  14. Accuse you of ruining a birthday/holiday
  15. “Call me on my cell.” -or- “Call me back.”
  16. Threatens your job
  17. Yelling/All caps
  18. “This will keep me from using B&H in the future.”
  19. Ask you something you’ve already answered
  20. “I’ve spent thousands of dollars here.”
  21. Placed order to the wrong address
  22. Item is BKO “Why can’t you ship it today? I need it.”
  23. Ask for a supervisor when you give them an answer they don’t like
  24. “Are you kidding me?”
  25. “I’ve NEVER had a problem with B&H before this!”