This bingo card has a free space and 25 words: “I’ve spent thousands of dollars here.”, “I’m going to tell everyone not to shop here.”, Threatens your job, Placed order to the wrong address, Ask to speak with Manager, not Supervisor, “Are you kidding me?”, Their item is back ordered. “It didn’t say that before!”, “I want to make a return.” Order is several months old, Swears at you, Compares us to Amazon, Yelling/All caps, “It won’t let me hold at location.” They just didn’t click it, Item is BKO “Why can’t you ship it today? I need it.”, “I know it’s not your fault.” They keep acting like it is, “This will keep me from using B&H in the future.”, “I can just get it from Adorama.”, Ask you something you’ve already answered, They need Org sales “They’re taking too long to reply!”, Outrage over restocking fees, Ask for a supervisor when you give them an answer they don’t like, Accuse you of ruining a birthday/holiday, Ask you to change the invoice (AKA fraud), “I’ve NEVER had a problem with B&H before this!”, “Call me on my cell.” -or- “Call me back.” and “Cancel my order!” It’s already shipped.
Customer Bingo | The Patient Said… | CSR Bingo | OBJECTIONS | Wok and Bingo
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