(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-MK24
G-Escalate the call
O-No, they will not receive the CTL
I-GJ1B
B-Advised the
borrower we do not
sent out those letters
B-Yes, send the
borrower to IDT
department to have
due date change
O-G1W5
N-Yes, if there is a valid email address on file.
I-Connect to military Department
B-Yes, being FORC if
borrower is in
autopay it will
continue to process.
N-send IDT for account research
B-I don’t know
O-Send IDT, and advised the borrower of the timeframe
G-Send letter H370 in CLASS only
O-Yes, changes can be made up until the day before extraction
G-Send letter H307 in CLASS or CARES
O-Advised the borrower to use self-service options on Aidvantage.co
B-Yes, the auto pay will continue so that the borrower will not have any delinquencies after the FORC.
I-Autopay will not continue while in FORC, however if the borrower wishes to make payments they can.
N-offer to place the borrower back in FORC
G-No, we need to advise the borrower to set up paperless permission
G-disconnect from the borrower
I-notate the account that the borrower wants to keep auto pay
N-No, the borrower has waited too late to move due date.