Contactmade withcustomer onfirst attemptLabel yourdocumentsT&C for emailacceptedafter notifyingcustomer todo soRespondto a textPaymentacceptedwithin 24hrin EPCtold acustomerthank you fortheirbusinessCreateanexposureUtilizedscheduledmessagesin ZWSetup PASend totheField/APDSpeakto aninsuredSentkudos orprop cardI got 8hours ofsleep lastnight!Senda letterCall bcarrierSendto TLEUsing LNwebsite tocheck forPRUpdatedamagesMakefollowup callSpeakto aclaimantSent ameme toa friendEntercoveragenoteAsk aquestion tothe groupchatPullvmEnterliabilitynoteThreeway callwith thecustomerSendapprovalto supSend apaymentRunMOIOfferrepairs toa claimantAddresponsiblepartiesLook upstatespecificssold GRP toa customerwho did notwant itSet upGRPCall ashopWhen you havean escalatedcall – ask whattheir mainconcern isUpdatelossdescriptionPaymentaccepted inEPC aftersendingremindermessageGet PAphotosbackDiscussedEPC infirstcontactSet up GRPestimateappointmentSpeakto anagentContactmade withcustomer onfirst attemptLabel yourdocumentsT&C for emailacceptedafter notifyingcustomer todo soRespondto a textPaymentacceptedwithin 24hrin EPCtold acustomerthank you fortheirbusinessCreateanexposureUtilizedscheduledmessagesin ZWSetup PASend totheField/APDSpeakto aninsuredSentkudos orprop cardI got 8hours ofsleep lastnight!Senda letterCall bcarrierSendto TLEUsing LNwebsite tocheck forPRUpdatedamagesMakefollowup callSpeakto aclaimantSent ameme toa friendEntercoveragenoteAsk aquestion tothe groupchatPullvmEnterliabilitynoteThreeway callwith thecustomerSendapprovalto supSend apaymentRunMOIOfferrepairs toa claimantAddresponsiblepartiesLook upstatespecificssold GRP toa customerwho did notwant itSet upGRPCall ashopWhen you havean escalatedcall – ask whattheir mainconcern isUpdatelossdescriptionPaymentaccepted inEPC aftersendingremindermessageGet PAphotosbackDiscussedEPC infirstcontactSet up GRPestimateappointmentSpeakto anagent

EZ CC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Contact made with customer on first attempt
  2. Label your documents
  3. T&C for email accepted after notifying customer to do so
  4. Respond to a text
  5. Payment accepted within 24hr in EPC
  6. told a customer thank you for their business
  7. Create an exposure
  8. Utilized scheduled messages in ZW
  9. Set up PA
  10. Send to the Field/APD
  11. Speak to an insured
  12. Sent kudos or prop card
  13. I got 8 hours of sleep last night!
  14. Send a letter
  15. Call b carrier
  16. Send to TLE
  17. Using LN website to check for PR
  18. Update damages
  19. Make follow up call
  20. Speak to a claimant
  21. Sent a meme to a friend
  22. Enter coverage note
  23. Ask a question to the group chat
  24. Pull vm
  25. Enter liability note
  26. Three way call with the customer
  27. Send approval to sup
  28. Send a payment
  29. Run MOI
  30. Offer repairs to a claimant
  31. Add responsible parties
  32. Look up state specifics
  33. sold GRP to a customer who did not want it
  34. Set up GRP
  35. Call a shop
  36. When you have an escalated call – ask what their main concern is
  37. Update loss description
  38. Payment accepted in EPC after sending reminder message
  39. Get PA photos back
  40. Discussed EPC in first contact
  41. Set up GRP estimate appointment
  42. Speak to an agent