This bingo card has a free space and 42 words: Speak to an insured, Speak to a claimant, Set up GRP, Set up GRP estimate appointment, Set up PA, Get PA photos back, Send a payment, Call a shop, Send a letter, Speak to an agent, Call b carrier, Offer repairs to a claimant, Add responsible parties, Update loss description, Run MOI, Create an exposure, Send to TLE, Update damages, Send to the Field/APD, Enter coverage note, Enter liability note, Send approval to sup, Ask a question to the group chat, Look up state specifics, Make follow up call, Pull vm, Respond to a text, Payment accepted within 24hr in EPC, Discussed EPC in first contact, T&C for email accepted after notifying customer to do so, Payment accepted in EPC after sending reminder message, Contact made with customer on first attempt, When you have an escalated call – ask what their main concern is, I got 8 hours of sleep last night!, Sent kudos or prop card, Sent a meme to a friend, told a customer thank you for their business, sold GRP to a customer who did not want it, Using LN website to check for PR, Label your documents, Three way call with the customer and Utilized scheduled messages in ZW.
Customer Service Bingo | I got it! | CUSTOMER SERVICE WEEK 2020 | Holistic Claim Handling | STAY CONNECTED/NBA
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