OutboundcallrequestCancellationRequestAssistedwith CCDeclinedCaseCaller hasa thickaccentCalldroppedQuotedmailforwardingfeesCalleriseatingSentinvitefor TPClientasked forinvoicesCaller'snameis LindaUpgradeto SalesYou wereplacedon holdDrivingwhile onthe phoneWaived conamechangefeeClient isanattorneyUpdatedpaymentinformationEscalated/Askedfor a SupervisorTransferredcallCreatedcase foranotherrepReturnedVMCaller notauthorizedReceivedmessagethat wasnot for youEndeddaycaught upDe-escalatedupsetclientOutboundcallrequestCancellationRequestAssistedwith CCDeclinedCaseCaller hasa thickaccentCalldroppedQuotedmailforwardingfeesCalleriseatingSentinvitefor TPClientasked forinvoicesCaller'snameis LindaUpgradeto SalesYou wereplacedon holdDrivingwhile onthe phoneWaived conamechangefeeClient isanattorneyUpdatedpaymentinformationEscalated/Askedfor a SupervisorTransferredcallCreatedcase foranotherrepReturnedVMCaller notauthorizedReceivedmessagethat wasnot for youEndeddaycaught upDe-escalatedupsetclient

CC Admin Call BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Outbound call request
  2. Cancellation Request
  3. Assisted with CC Declined Case
  4. Caller has a thick accent
  5. Call dropped
  6. Quoted mail forwarding fees
  7. Caller is eating
  8. Sent invite for TP
  9. Client asked for invoices
  10. Caller's name is Linda
  11. Upgrade to Sales
  12. You were placed on hold
  13. Driving while on the phone
  14. Waived co name change fee
  15. Client is an attorney
  16. Updated payment information
  17. Escalated/Asked for a Supervisor
  18. Transferred call
  19. Created case for another rep
  20. Returned VM
  21. Caller not authorized
  22. Received message that was not for you
  23. Ended day caught up
  24. De-escalated upset client