CancellationRequestEndeddaycaught upDrivingwhile onthe phoneReceivedmessagethat wasnot for youQuotedmailforwardingfeesYou wereplacedon holdReturnedVMAssistedwith CCDeclinedCaseCalleriseatingCaller notauthorizedCaller hasa thickaccentClientasked forinvoicesCreatedcase foranotherrepSentinvitefor TPWaived conamechangefeeUpgradeto SalesTransferredcallClient isanattorneyCaller'snameis LindaDe-escalatedupsetclientCalldroppedOutboundcallrequestUpdatedpaymentinformationEscalated/Askedfor a SupervisorCancellationRequestEndeddaycaught upDrivingwhile onthe phoneReceivedmessagethat wasnot for youQuotedmailforwardingfeesYou wereplacedon holdReturnedVMAssistedwith CCDeclinedCaseCalleriseatingCaller notauthorizedCaller hasa thickaccentClientasked forinvoicesCreatedcase foranotherrepSentinvitefor TPWaived conamechangefeeUpgradeto SalesTransferredcallClient isanattorneyCaller'snameis LindaDe-escalatedupsetclientCalldroppedOutboundcallrequestUpdatedpaymentinformationEscalated/Askedfor a Supervisor

CC Admin Call BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cancellation Request
  2. Ended day caught up
  3. Driving while on the phone
  4. Received message that was not for you
  5. Quoted mail forwarding fees
  6. You were placed on hold
  7. Returned VM
  8. Assisted with CC Declined Case
  9. Caller is eating
  10. Caller not authorized
  11. Caller has a thick accent
  12. Client asked for invoices
  13. Created case for another rep
  14. Sent invite for TP
  15. Waived co name change fee
  16. Upgrade to Sales
  17. Transferred call
  18. Client is an attorney
  19. Caller's name is Linda
  20. De-escalated upset client
  21. Call dropped
  22. Outbound call request
  23. Updated payment information
  24. Escalated/Asked for a Supervisor