Assistedwith CCDeclinedCaseClientasked forinvoicesYou wereplacedon holdReceivedmessagethat wasnot for youReturnedVMCaller hasa thickaccentWaived conamechangefeeUpgradeto SalesTransferredcallCaller'snameis LindaCalleriseatingCaller notauthorizedDrivingwhile onthe phoneOutboundcallrequestSentinvitefor TPCancellationRequestUpdatedpaymentinformationEndeddaycaught upQuotedmailforwardingfeesCalldroppedCreatedcase foranotherrepDe-escalatedupsetclientClient isanattorneyEscalated/Askedfor a SupervisorAssistedwith CCDeclinedCaseClientasked forinvoicesYou wereplacedon holdReceivedmessagethat wasnot for youReturnedVMCaller hasa thickaccentWaived conamechangefeeUpgradeto SalesTransferredcallCaller'snameis LindaCalleriseatingCaller notauthorizedDrivingwhile onthe phoneOutboundcallrequestSentinvitefor TPCancellationRequestUpdatedpaymentinformationEndeddaycaught upQuotedmailforwardingfeesCalldroppedCreatedcase foranotherrepDe-escalatedupsetclientClient isanattorneyEscalated/Askedfor a Supervisor

CC Admin Call BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted with CC Declined Case
  2. Client asked for invoices
  3. You were placed on hold
  4. Received message that was not for you
  5. Returned VM
  6. Caller has a thick accent
  7. Waived co name change fee
  8. Upgrade to Sales
  9. Transferred call
  10. Caller's name is Linda
  11. Caller is eating
  12. Caller not authorized
  13. Driving while on the phone
  14. Outbound call request
  15. Sent invite for TP
  16. Cancellation Request
  17. Updated payment information
  18. Ended day caught up
  19. Quoted mail forwarding fees
  20. Call dropped
  21. Created case for another rep
  22. De-escalated upset client
  23. Client is an attorney
  24. Escalated/Asked for a Supervisor