(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer checked again for a movie/show that is not on DVD
Time clock error
You got all 3 calls in 1 day from one of our regulars
Customer thinks the Service Center is a library
Customer requested a movie that is only in theaters or streaming
Learned something new from a customer's question
Customer asks for library's fax number
Contacted Overdrive support
Customer asks for old newspapers or magazines
Fixed a tech problem
Genealogy or obit search
Someone knocked on the CIS door
Explained that registration for ED events opens the day before
Called multiple libraries for 1 customer
Website or catalog is down
Updated something on the website
"Who is your director out there?"
Customer offered their SSN
Successfully got a customer to book a meeting or study room online
Requested book is only on Kindle/Audible
Shared a kudos with a library/coworker
Chat & Call at the same time
Customer is creepy (intentional or unintentional)
Customer called back with a follow up message
Got soaked coming in through the rain from the parking garage
Placed 3-5 ILLs for 1 customer
Customer did not want to share DOB
Someone reached out to us in multiple ways for the same issue (email, chat, phone call)
Called a customer back and they answered
Helped a customer remote print
Google's automated assistant
Gave a customer the same phone number 2 or more times
Customer placed and canceled holds on the same day
