(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Someone knocked on the CIS door
Customer asks for library's fax number
Gave a customer the same phone number 2 or more times
Customer thinks the Service Center is a library
Shared a kudos with a library/coworker
You got all 3 calls in 1 day from one of our regulars
"Who is your director out there?"
Requested book is only on Kindle/Audible
Successfully got a customer to book a meeting or study room online
Helped a customer remote print
Customer is creepy (intentional or unintentional)
Time clock error
Contacted Overdrive support
Fixed a tech problem
Genealogy or obit search
Customer asks for old newspapers or magazines
Learned something new from a customer's question
Customer offered their SSN
Called multiple libraries for 1 customer
Customer checked again for a movie/show that is not on DVD
Explained that registration for ED events opens the day before
Chat & Call at the same time
Got soaked coming in through the rain from the parking garage
Google's automated assistant
Website or catalog is down
Placed 3-5 ILLs for 1 customer
Customer requested a movie that is only in theaters or streaming
Someone reached out to us in multiple ways for the same issue (email, chat, phone call)
Called a customer back and they answered
Suggested a title in Overdrive
Customer placed and canceled holds on the same day
