(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Shared a kudos with a library/coworker
Customer did not want to share DOB
Placed 3-5 ILLs for 1 customer
Google's automated assistant
Customer checked again for a movie/show that is not on DVD
Got soaked coming in through the rain from the parking garage
Updated something on the website
"Who is your director out there?"
Learned something new from a customer's question
Requested book is only on Kindle/Audible
Successfully got a customer to book a meeting or study room online
Someone reached out to us in multiple ways for the same issue (email, chat, phone call)
Gave a customer the same phone number 2 or more times
You got all 3 calls in 1 day from one of our regulars
Customer called back with a follow up message
Customer is creepy (intentional or unintentional)
Website or catalog is down
Customer thinks the Service Center is a library
Customer asks for library's fax number
Contacted Overdrive support
Customer asks for old newspapers or magazines
Customer offered their SSN
Fixed a tech problem
Customer placed and canceled holds on the same day
Helped a customer remote print
Chat & Call at the same time
Called a customer back and they answered
Genealogy or obit search
Suggested a title in Overdrive
Someone knocked on the CIS door
Called multiple libraries for 1 customer
Time clock error
Customer requested a movie that is only in theaters or streaming
Explained that registration for ED events opens the day before
