(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
Updated something on the website
Chat & Call at the same time
Customer checked again for a movie/show that is not on DVD
Contacted Overdrive support
Requested book is only on Kindle/Audible
Customer is creepy (intentional or unintentional)
Got soaked coming in through the rain from the parking garage
Someone knocked on the CIS door
Time clock error
"Who is your director out there?"
Suggested a title in Overdrive
Google's automated assistant
Learned something new from a customer's question
Customer asks for library's fax number
Fixed a tech problem
Helped a customer remote print
Successfully got a customer to book a meeting or study room online
Called a customer back and they answered
Gave a customer the same phone number 2 or more times
Customer did not want to share DOB
Shared a kudos with a library/coworker
Customer thinks the Service Center is a library
Customer offered their SSN
Customer asks for old newspapers or magazines
Genealogy or obit search
Explained that registration for ED events opens the day before
Customer called back with a follow up message
Website or catalog is down
Someone reached out to us in multiple ways for the same issue (email, chat, phone call)
Customer requested a movie that is only in theaters or streaming
Placed 3-5 ILLs for 1 customer
Called multiple libraries for 1 customer
Customer placed and canceled holds on the same day
You got all 3 calls in 1 day from one of our regulars
