(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explained that registration for ED events opens the day before
Google's automated assistant
Got soaked coming in through the rain from the parking garage
Contacted Overdrive support
"Who is your director out there?"
Customer offered their SSN
Gave a customer the same phone number 2 or more times
Shared a kudos with a library/coworker
Genealogy or obit search
Time clock error
Fixed a tech problem
Website or catalog is down
Customer did not want to share DOB
Customer asks for old newspapers or magazines
Someone knocked on the CIS door
Customer thinks the Service Center is a library
Suggested a title in Overdrive
Chat & Call at the same time
You got all 3 calls in 1 day from one of our regulars
Updated something on the website
Customer requested a movie that is only in theaters or streaming
Placed 3-5 ILLs for 1 customer
Customer placed and canceled holds on the same day
Requested book is only on Kindle/Audible
Customer called back with a follow up message
Learned something new from a customer's question
Customer asks for library's fax number
Called a customer back and they answered
Called multiple libraries for 1 customer
Successfully got a customer to book a meeting or study room online
Customer is creepy (intentional or unintentional)
Helped a customer remote print
Customer checked again for a movie/show that is not on DVD
Someone reached out to us in multiple ways for the same issue (email, chat, phone call)
