(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Genealogy or obit search
Shared a kudos with a library/coworker
"Who is your director out there?"
Successfully got a customer to book a meeting or study room online
Someone knocked on the CIS door
Explained that registration for ED events opens the day before
Placed 3-5 ILLs for 1 customer
Google's automated assistant
Called multiple libraries for 1 customer
Website or catalog is down
Called a customer back and they answered
Customer asks for old newspapers or magazines
Customer thinks the Service Center is a library
Helped a customer remote print
Customer is creepy (intentional or unintentional)
Suggested a title in Overdrive
Customer requested a movie that is only in theaters or streaming
Chat & Call at the same time
Requested book is only on Kindle/Audible
Customer placed and canceled holds on the same day
Fixed a tech problem
Updated something on the website
Learned something new from a customer's question
Contacted Overdrive support
Gave a customer the same phone number 2 or more times
Customer called back with a follow up message
Customer asks for library's fax number
You got all 3 calls in 1 day from one of our regulars
Customer checked again for a movie/show that is not on DVD
Time clock error
Someone reached out to us in multiple ways for the same issue (email, chat, phone call)
Customer offered their SSN
Customer did not want to share DOB
Got soaked coming in through the rain from the parking garage
