(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer asks for old newspapers or magazines
Successfully got a customer to book a meeting or study room online
Learned something new from a customer's question
Someone knocked on the CIS door
Customer checked again for a movie/show that is not on DVD
Customer did not want to share DOB
Customer placed and canceled holds on the same day
Fixed a tech problem
Called multiple libraries for 1 customer
Genealogy or obit search
Time clock error
Customer called back with a follow up message
Helped a customer remote print
Gave a customer the same phone number 2 or more times
Customer requested a movie that is only in theaters or streaming
Suggested a title in Overdrive
Website or catalog is down
Google's automated assistant
Someone reached out to us in multiple ways for the same issue (email, chat, phone call)
Chat & Call at the same time
Shared a kudos with a library/coworker
Called a customer back and they answered
Updated something on the website
Requested book is only on Kindle/Audible
Customer is creepy (intentional or unintentional)
Contacted Overdrive support
Got soaked coming in through the rain from the parking garage
"Who is your director out there?"
Customer offered their SSN
Placed 3-5 ILLs for 1 customer
Customer thinks the Service Center is a library
Explained that registration for ED events opens the day before
Customer asks for library's fax number
You got all 3 calls in 1 day from one of our regulars
