(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer offered their SSN
Suggested a title in Overdrive
Customer asks for old newspapers or magazines
Contacted Overdrive support
Customer thinks the Service Center is a library
Customer did not want to share DOB
Customer checked again for a movie/show that is not on DVD
Called a customer back and they answered
Learned something new from a customer's question
Got soaked coming in through the rain from the parking garage
Shared a kudos with a library/coworker
Called multiple libraries for 1 customer
Chat & Call at the same time
Successfully got a customer to book a meeting or study room online
Fixed a tech problem
Updated something on the website
Requested book is only on Kindle/Audible
"Who is your director out there?"
Customer placed and canceled holds on the same day
Website or catalog is down
Customer requested a movie that is only in theaters or streaming
Time clock error
Gave a customer the same phone number 2 or more times
Google's automated assistant
Someone reached out to us in multiple ways for the same issue (email, chat, phone call)
Customer is creepy (intentional or unintentional)
Helped a customer remote print
Customer asks for library's fax number
You got all 3 calls in 1 day from one of our regulars
Customer called back with a follow up message
Someone knocked on the CIS door
Placed 3-5 ILLs for 1 customer
Explained that registration for ED events opens the day before
