(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer asks for library's fax number
Requested book is only on Kindle/Audible
Time clock error
Genealogy or obit search
Chat & Call at the same time
Updated something on the website
Customer checked again for a movie/show that is not on DVD
Successfully got a customer to book a meeting or study room online
Website or catalog is down
"Who is your director out there?"
Helped a customer remote print
Learned something new from a customer's question
Contacted Overdrive support
Placed 3-5 ILLs for 1 customer
You got all 3 calls in 1 day from one of our regulars
Someone knocked on the CIS door
Explained that registration for ED events opens the day before
Called multiple libraries for 1 customer
Customer asks for old newspapers or magazines
Shared a kudos with a library/coworker
Customer called back with a follow up message
Gave a customer the same phone number 2 or more times
Called a customer back and they answered
Google's automated assistant
Suggested a title in Overdrive
Customer did not want to share DOB
Customer offered their SSN
Customer thinks the Service Center is a library
Someone reached out to us in multiple ways for the same issue (email, chat, phone call)
Customer placed and canceled holds on the same day
Customer is creepy (intentional or unintentional)
Got soaked coming in through the rain from the parking garage
Fixed a tech problem
Customer requested a movie that is only in theaters or streaming
