(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer placed and canceled holds on the same day
Customer asks for old newspapers or magazines
Google's automated assistant
Customer thinks the Service Center is a library
Customer did not want to share DOB
Called a customer back and they answered
Customer asks for library's fax number
Successfully got a customer to book a meeting or study room online
Someone knocked on the CIS door
Fixed a tech problem
Updated something on the website
Suggested a title in Overdrive
Customer is creepy (intentional or unintentional)
Learned something new from a customer's question
"Who is your director out there?"
Got soaked coming in through the rain from the parking garage
Customer requested a movie that is only in theaters or streaming
Website or catalog is down
Explained that registration for ED events opens the day before
Placed 3-5 ILLs for 1 customer
Someone reached out to us in multiple ways for the same issue (email, chat, phone call)
Customer called back with a follow up message
Contacted Overdrive support
Customer offered their SSN
Called multiple libraries for 1 customer
Time clock error
Customer checked again for a movie/show that is not on DVD
Shared a kudos with a library/coworker
You got all 3 calls in 1 day from one of our regulars
Helped a customer remote print
Chat & Call at the same time
Gave a customer the same phone number 2 or more times
