(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer asks for old newspapers or magazines
"Who is your director out there?"
Called multiple libraries for 1 customer
Gave a customer the same phone number 2 or more times
Helped a customer remote print
Called a customer back and they answered
Suggested a title in Overdrive
Genealogy or obit search
Shared a kudos with a library/coworker
Website or catalog is down
Customer requested a movie that is only in theaters or streaming
Someone knocked on the CIS door
Customer offered their SSN
Time clock error
Got soaked coming in through the rain from the parking garage
Fixed a tech problem
Updated something on the website
Placed 3-5 ILLs for 1 customer
Contacted Overdrive support
Customer is creepy (intentional or unintentional)
Learned something new from a customer's question
Customer placed and canceled holds on the same day
Successfully got a customer to book a meeting or study room online
Google's automated assistant
Someone reached out to us in multiple ways for the same issue (email, chat, phone call)
You got all 3 calls in 1 day from one of our regulars
Customer asks for library's fax number
Chat & Call at the same time
Explained that registration for ED events opens the day before
Customer did not want to share DOB
Requested book is only on Kindle/Audible
Customer checked again for a movie/show that is not on DVD
