(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer is creepy (intentional or unintentional)
Someone knocked on the CIS door
Fixed a tech problem
Customer asks for old newspapers or magazines
Customer called back with a follow up message
"Who is your director out there?"
Customer placed and canceled holds on the same day
Got soaked coming in through the rain from the parking garage
Shared a kudos with a library/coworker
You got all 3 calls in 1 day from one of our regulars
Called a customer back and they answered
Helped a customer remote print
Customer requested a movie that is only in theaters or streaming
Updated something on the website
Requested book is only on Kindle/Audible
Contacted Overdrive support
Customer thinks the Service Center is a library
Gave a customer the same phone number 2 or more times
Called multiple libraries for 1 customer
Placed 3-5 ILLs for 1 customer
Customer checked again for a movie/show that is not on DVD
Customer offered their SSN
Explained that registration for ED events opens the day before
Successfully got a customer to book a meeting or study room online
Learned something new from a customer's question
Someone reached out to us in multiple ways for the same issue (email, chat, phone call)
