(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Helped a customer remote print
Website or catalog is down
Shared a kudos with a library/coworker
"Who is your director out there?"
Fixed a tech problem
Placed 3-5 ILLs for 1 customer
Updated something on the website
Requested book is only on Kindle/Audible
Someone knocked on the CIS door
Someone reached out to us in multiple ways for the same issue (email, chat, phone call)
Called a customer back and they answered
Customer did not want to share DOB
Suggested a title in Overdrive
Customer is creepy (intentional or unintentional)
Called multiple libraries for 1 customer
Learned something new from a customer's question
Customer offered their SSN
Got soaked coming in through the rain from the parking garage
Customer requested a movie that is only in theaters or streaming
Chat & Call at the same time
Customer checked again for a movie/show that is not on DVD
Explained that registration for ED events opens the day before
Time clock error
Contacted Overdrive support
You got all 3 calls in 1 day from one of our regulars
Genealogy or obit search
Customer asks for library's fax number
Customer asks for old newspapers or magazines
Customer placed and canceled holds on the same day
Customer called back with a follow up message
Gave a customer the same phone number 2 or more times
Google's automated assistant
Customer thinks the Service Center is a library
Successfully got a customer to book a meeting or study room online
