(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Someone reached out to us in multiple ways for the same issue (email, chat, phone call)
Called multiple libraries for 1 customer
Customer asks for library's fax number
Placed 3-5 ILLs for 1 customer
Requested book is only on Kindle/Audible
Gave a customer the same phone number 2 or more times
Helped a customer remote print
Customer thinks the Service Center is a library
Updated something on the website
Customer asks for old newspapers or magazines
Successfully got a customer to book a meeting or study room online
Genealogy or obit search
"Who is your director out there?"
Someone knocked on the CIS door
Learned something new from a customer's question
Customer requested a movie that is only in theaters or streaming
Customer placed and canceled holds on the same day
You got all 3 calls in 1 day from one of our regulars
Shared a kudos with a library/coworker
Fixed a tech problem
Got soaked coming in through the rain from the parking garage
Suggested a title in Overdrive
Time clock error
Google's automated assistant
Customer did not want to share DOB
Chat & Call at the same time
Customer called back with a follow up message
Customer checked again for a movie/show that is not on DVD
Explained that registration for ED events opens the day before
