(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer offered their SSN
Helped a customer remote print
Customer asks for library's fax number
Customer requested a movie that is only in theaters or streaming
Successfully got a customer to book a meeting or study room online
Time clock error
Gave a customer the same phone number 2 or more times
"Who is your director out there?"
Suggested a title in Overdrive
Customer checked again for a movie/show that is not on DVD
Called a customer back and they answered
Got soaked coming in through the rain from the parking garage
Requested book is only on Kindle/Audible
Chat & Call at the same time
Placed 3-5 ILLs for 1 customer
Customer thinks the Service Center is a library
Google's automated assistant
Learned something new from a customer's question
Customer is creepy (intentional or unintentional)
Updated something on the website
Fixed a tech problem
Shared a kudos with a library/coworker
You got all 3 calls in 1 day from one of our regulars
Customer placed and canceled holds on the same day
Someone knocked on the CIS door
Customer did not want to share DOB
Website or catalog is down
Explained that registration for ED events opens the day before
Called multiple libraries for 1 customer
Customer asks for old newspapers or magazines
Contacted Overdrive support
Genealogy or obit search
Customer called back with a follow up message
Someone reached out to us in multiple ways for the same issue (email, chat, phone call)
