(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer offered their SSN
Suggested a title in Overdrive
Learned something new from a customer's question
Chat & Call at the same time
Customer requested a movie that is only in theaters or streaming
Someone reached out to us in multiple ways for the same issue (email, chat, phone call)
Customer called back with a follow up message
Google's automated assistant
Customer is creepy (intentional or unintentional)
Requested book is only on Kindle/Audible
Customer placed and canceled holds on the same day
Helped a customer remote print
Time clock error
Customer thinks the Service Center is a library
Customer checked again for a movie/show that is not on DVD
Contacted Overdrive support
"Who is your director out there?"
Website or catalog is down
Genealogy or obit search
Shared a kudos with a library/coworker
Explained that registration for ED events opens the day before
Placed 3-5 ILLs for 1 customer
Successfully got a customer to book a meeting or study room online
Fixed a tech problem
Called multiple libraries for 1 customer
Customer asks for library's fax number
Customer did not want to share DOB
Got soaked coming in through the rain from the parking garage
Customer asks for old newspapers or magazines
You got all 3 calls in 1 day from one of our regulars
Gave a customer the same phone number 2 or more times
