Repurchaseprocessing andverification ofthe RepurchaseCalculationRepurchaseDeathNotificationTo notify of adeath for theBorrower,Cosigner, JointBorrower orStudentRequest to reapplya claims paymentfrom one CLASSloan, account orsuffix to another.ClaimsPaymentResearchA request should be sentwhen a standard payhistory is not sufficient, andthe customer isunable/unwilling to reviewtheir declining-balancehistory online or needs acopy by mail or fax.ManualLetter forDecliningBalanceHistoryExcessive TitleIV Forbearance(FRAT)orForbearance(FORB/FORV)Processing aforbearance based onmissing information.Request to shorten orremove forbearance.Document wasreceived and notprocessed.Request to reapplya customerpayment from oneCLASS loan,account or suffix toanother.CLASSReapply aCustomerPaymentRequest for a manualletter to provideinformation that is notavailable in a systemletter. Letters foraccounts on YsystemManualLetterRequestsRequest to researchunderpaid consolidationpayment amount.Request to reapply funds onunderlying loans with anegative balance to aconsolidation loan.Request to reapply a paymentreceived prior to consolidationbeing completed once theconPostConsolidationResearchCorrectingRepaymentTerms onLoan(s)TermsAdjustmentsAutoDebitProcessing an autodebit based onmissing information.Request to add orterminate auto debit.Document wasreceived and notprocessed.For requests relatedto Income SensitiveRepayment (ISR),Graduated,Extended, or anyother non-IDRrepayment plan.Non-IDRRepaymentOptionRequests to reapply aborrower payment (TranCode 101) as a customerrefund (Tran Code 135) onFFELP/DL Loans ONLY.Requests to reapply acustomer refund (TranCode 135) as a borrowerpayment (Tran Code 101)on FFELP/DL Loans ONLY.120 DayDisbursementReapplyAvert -PaymentMadeUsed ONLY if aPAYMENT hasreduced theaccount to 210days delinquentand underDefense toRepaymentRequests forquestionsconcerningborrower defense torepaymentFORM/FORNprocessing.Request to post apayment fromsuspense to acustomer's account,or to refund apayment fromsuspense to theremitter.SuspensePaymentPosting orRefundRequestRequest to void a customerpayment that has not beenprocessed yet (Paymentcan be voided up until 8:00PM of the date that thepayment will be charged tothe credit card).SpeedPayCredit CardPaymentVoidRequest3rd PartyBankHolderDemosto capture a3rd party bankaccountholdersdemographicsRequest to reviewpayment historyfor paymentallocation andbalance disputesPaymentBalanceHistoryResearchClaims -SchoolCallRequireschoolverificationof borrowerstatusBankruptcy- ArtivaBankruptcyReview-FirstMeeting ofCreditor,Discharge,DismissalsAlignment of statusBegin & End Dates,Repayment BeginDates, DisbursementDate Changes,DisbursementAmount, and LoanPeriodLoanDisbursementInformationBorrower/studentno longerattending schoolat least half timeBorrowerno longerenrolled1098e - Researchprevious yearsinterest accrual,send 1098estatements forprevious years fromthe 13C1098eRequestsSSN changerequests,combinesuffixes, mergetwo accountsSocialSecurityMergesResearchaccounts withnegativebalances andinitiate refund ifapplicableNegativeBalanceon an EDaccountMax InterestAdjustmentsMaxInterestRequest a documentfrom IndianaDocument Capture.Only use fordocuments that wereprocessed in Indiana,Florida, Texas orSeattle centers.IN -DocumentrequestRequest to sendconsolidationunderpaymentsto consolidatinglenderConsolidationUnderpaymentRequestGuarantorChangeRequestsforGuarantorChangeRequest tochange aDefermentInterest Code orBorrower TypeAdjust defermentinterest code orborrower type toallow fordeferment to beprocessed.Request to correctDepartment ofEducation InterestAdjustments onCLASSEDInterestSubsidized/Unsubsidizedindicator adjustmentSubsidyChangesProcessing a defermentbased on missinginformation.Request to shorten orremove a deferment.Adding a loan going intorepayment to the existingdeferment (example: otherloans in DHAR, DINT orDUEM status).Economic Hardship(DHAR), UnemploymentDeferment (DUEM) orInternship/Residency/TempDisability DefermentRequest tocorrectcustomer billpayer scanlineBill PayerCorrectionsSummary of theinteraction includingany action takenfrom an escalatedcontact from an ILcustomer.IL ManualLetterDisputesRequest to un-consolidate loansthat were paid infull on the CLASSED platform due toservicing errorCLASS EDUn-ConsolidationRequestRequests to have thecosigner removedfrom the loan andhave the borrowerbecome the soleresponsible party forthe loan.CosignerReleaseLoanRepaymentForgivenessFormCompletionRequest to refillout form.Document wasreceived andnot processedWrite upor WriteoffRequestto write-offremainingbalanceCDARemovalused toremoveCDArequest.BankruptcyBankruptcyReview-FirstMeeting ofCreditor,Discharge,DismissalsAvertClaim thruDefermentProcessingRequests toAvert aClaim due toa DefermentClosedSchoolBorrower wasunable tocomplete theirprogram of studydue to the schoolclosingAvert ClaimSeparationDateChangeSeparationdate onaccount thatis claim filedonlyBorrower requests toenter repayment** SPECIAL NOTE- ifborrower does notwant futuredefermentsprocessed - pleasecorr GE37 on acct**RequesttoRemoveDSCHRequest tohave GRCEperiodrestored orresearchedGracePeriodRequest to locatea missing paymentthat was cashed,but is not onCLASS, FDR orsuspenseMissingPaymentResearchRequestRequest to adjustor advance thepayment countersfor a paymentreceived.PaymentCounterAdjustmentsRequestRequest for documents tobe pulled, requested frompreviouslender/servicer/COD/DLCS,or from original file andimaged to ECS. Includesrequests to obtainpromissory notes for ED-owned loans.PA -DocumentRequest(Doc Not onECS)Requestsfor aProgramChangeLoanProgramChangesRequest tocorrect apaymentencodingerrorPaymentEncodingErrorRequestRequest to reapply aspecialty payment from oneCLASS loan, account orsuffix to another. Requestto reverse a 444transaction code when aconsolidation has caused anegative balance on a loan.Reapply aSpecialtyPaymentBorrower, Cosigner,Co-maker is claimingidentity theft becausethey did not sign or e-sign and their ssnappears on the loanas a responsiblepartyIdentityTheft orForgeryClaimVarious requestspertaining to a TLF(Teacher LoanForgiveness)applicationTeacherLoanForgiveness(TLF)GuarantorCallRequest tocall theguarantor ofthe loan toremove PCARequests fordocuments from ECS- Including lettercopies, promissorynotes, and priorlender histories.*Must be on ECS*CC CustomerDocumentRequest(Must be onECS)request acopy of theW-9 forCommercialand ED.RequesttoCompleteW-9Avert ClaimthruForbearanceProcessingRequests toAvert aClaim due toaForbearanceRequest toreverse orrepostcapitalizedinterest.CapitalizedInterestRequestFor requests toexpedite processingon an alreadyreceived IncomeDriven Repaymentplan application (forIDR, REPAYE, PAYE,IBR and ICR only).IDRRepaymentOption –ExpediteProcessing ofApplicationRequests fordocuments locatedon microfilm. Mustprovide microaddress and sourcecode from 151screen.PA -MicrofilmDocumentRequestForborrower/cosignerrequests toremoved a disputenarrativeDisputeCode/NarrativeRemovalBenefitReinstatementRequest toadjust BIPsor to haveBIPsreinstated.AccountRestructures– invalidbalances onaccountRestructureThis queue is only forloans that hadpreviously beenserviced with anothercompany, where thedisbursement date isolder than the servicingdate greater than 1monthIDRForgivenessCounterResearch withPrior LenderONLYProcessing a disasterforbearance basedon customerproviding the datedisaster took place(max 90 days)NaturalDisaster(FORD)Requests toincrease/decreasemonthlypaymentamountsPaymentAmountChangesDueDateChangesNextDueReviewRequestfor CreditBureauRetractionFor servicingerrors only,anything elseborrower needsto request inwritingAvertClaim thruAuto DebitProcessingRequests toavert aClaim due toAuto Debit Request to mergeloans (reallocationof principal andinterest balance)MergeRequest for Commercialand ED loan that need tohave a POA added (needthe POA form document #in ECS), when a POAtimeframe needs to beadded or adjusted (needthe POA form document #in ECS), and when a POAneeds to be removedPower ofAttorney(POA)RequestsThis queue is onlyfor loans that havebeen serviced byAidvantage sincedisbursementIDR ForgivenessCounter ResearchAidvantageServicedCompletelyAidvantage or a customerdiscovers suspiciousactivity on a Aidvantageaccount. Activity such asmultiple payments madefrom a closed orunauthorized bankaccount, also any changesmade to an account withouta customer's authoritySuspiciousActivityRequests tosend manuallettersregardingrepaymentoptions.ManualLetter forRepaymentOptionAbilitytoBenefitFalse SchoolCertification,unauthorizedsignature ( borrowerdidn't sign form),disqualifying status (felony, etc...)FDR - 3rdParty BankHolderDemosto capture a 3rd partybank account holdersdemographics. Customers that haveboth Commercial/EDand FDR loans.Request forinterest rate,change,calculation ofInterest AccrualInterestRate orInterestAdjustmentAPLEapplicationA state-fundedteacher incentiveprogramadministered by theEducation CreditManagementCorporation (ECMC-CA).Request to havecheck copiespulled for multiplepayments,subpoenas andlegal requests.MultiplePaymentCheck CopyRequestsReview paymentcounters fordiscrepancies****DOES NOTINCLUDE LOANFORGIVENESSCOUNTERS****PaymentCounterResearchDisabilityVariousrequestspertaining to aTPD (Total &PermanentDisability)BankCallRequest for historyfrom previouslenders/servicers.Includes requests forpromissory notesfrom guarantors forrehabilitated loans.In SchoolDefermentRequest -BorrowerEnrolledBorrower request for DSCH.**Please do not send an IDTrequest for an In-SchoolDeferment due to STUDENTENROLLMENT. Placeappropriate MD corr on theaccountand the request will beworked from a SAS reportwithin 5 business days from aSAS reporRequests forapproval andprocessing ofextendedforbearance timefor ED loans.CRS ED36 MOFORBEscalationRequest tohave acheck copypulled.CheckCopyRequestsDelinquencyresearchReinstate,reviewembeddeddelinquencyCancerDeferment/ForbearanceCancerDefermentRequestFor requests to havean account researchedrelated to a customer'sIncome DrivenRepayment planrequest or processing(for IDR, REPAYE,PAYE, IBR and ICRonly).IDRRepaymentOptionResearchRepurchaseprocessing andverification ofthe RepurchaseCalculationRepurchaseDeathNotificationTo notify of adeath for theBorrower,Cosigner, JointBorrower orStudentRequest to reapplya claims paymentfrom one CLASSloan, account orsuffix to another.ClaimsPaymentResearchA request should be sentwhen a standard payhistory is not sufficient, andthe customer isunable/unwilling to reviewtheir declining-balancehistory online or needs acopy by mail or fax.ManualLetter forDecliningBalanceHistoryExcessive TitleIV Forbearance(FRAT)orForbearance(FORB/FORV)Processing aforbearance based onmissing information.Request to shorten orremove forbearance.Document wasreceived and notprocessed.Request to reapplya customerpayment from oneCLASS loan,account or suffix toanother.CLASSReapply aCustomerPaymentRequest for a manualletter to provideinformation that is notavailable in a systemletter. Letters foraccounts on YsystemManualLetterRequestsRequest to researchunderpaid consolidationpayment amount.Request to reapply funds onunderlying loans with anegative balance to aconsolidation loan.Request to reapply a paymentreceived prior to consolidationbeing completed once theconPostConsolidationResearchCorrectingRepaymentTerms onLoan(s)TermsAdjustmentsAutoDebitProcessing an autodebit based onmissing information.Request to add orterminate auto debit.Document wasreceived and notprocessed.For requests relatedto Income SensitiveRepayment (ISR),Graduated,Extended, or anyother non-IDRrepayment plan.Non-IDRRepaymentOptionRequests to reapply aborrower payment (TranCode 101) as a customerrefund (Tran Code 135) onFFELP/DL Loans ONLY.Requests to reapply acustomer refund (TranCode 135) as a borrowerpayment (Tran Code 101)on FFELP/DL Loans ONLY.120 DayDisbursementReapplyAvert -PaymentMadeUsed ONLY if aPAYMENT hasreduced theaccount to 210days delinquentand underDefense toRepaymentRequests forquestionsconcerningborrower defense torepaymentFORM/FORNprocessing.Request to post apayment fromsuspense to acustomer's account,or to refund apayment fromsuspense to theremitter.SuspensePaymentPosting orRefundRequestRequest to void a customerpayment that has not beenprocessed yet (Paymentcan be voided up until 8:00PM of the date that thepayment will be charged tothe credit card).SpeedPayCredit CardPaymentVoidRequest3rd PartyBankHolderDemosto capture a3rd party bankaccountholdersdemographicsRequest to reviewpayment historyfor paymentallocation andbalance disputesPaymentBalanceHistoryResearchClaims -SchoolCallRequireschoolverificationof borrowerstatusBankruptcy- ArtivaBankruptcyReview-FirstMeeting ofCreditor,Discharge,DismissalsAlignment of statusBegin & End Dates,Repayment BeginDates, DisbursementDate Changes,DisbursementAmount, and LoanPeriodLoanDisbursementInformationBorrower/studentno longerattending schoolat least half timeBorrowerno longerenrolled1098e - Researchprevious yearsinterest accrual,send 1098estatements forprevious years fromthe 13C1098eRequestsSSN changerequests,combinesuffixes, mergetwo accountsSocialSecurityMergesResearchaccounts withnegativebalances andinitiate refund ifapplicableNegativeBalanceon an EDaccountMax InterestAdjustmentsMaxInterestRequest a documentfrom IndianaDocument Capture.Only use fordocuments that wereprocessed in Indiana,Florida, Texas orSeattle centers.IN -DocumentrequestRequest to sendconsolidationunderpaymentsto consolidatinglenderConsolidationUnderpaymentRequestGuarantorChangeRequestsforGuarantorChangeRequest tochange aDefermentInterest Code orBorrower TypeAdjust defermentinterest code orborrower type toallow fordeferment to beprocessed.Request to correctDepartment ofEducation InterestAdjustments onCLASSEDInterestSubsidized/Unsubsidizedindicator adjustmentSubsidyChangesProcessing a defermentbased on missinginformation.Request to shorten orremove a deferment.Adding a loan going intorepayment to the existingdeferment (example: otherloans in DHAR, DINT orDUEM status).Economic Hardship(DHAR), UnemploymentDeferment (DUEM) orInternship/Residency/TempDisability DefermentRequest tocorrectcustomer billpayer scanlineBill PayerCorrectionsSummary of theinteraction includingany action takenfrom an escalatedcontact from an ILcustomer.IL ManualLetterDisputesRequest to un-consolidate loansthat were paid infull on the CLASSED platform due toservicing errorCLASS EDUn-ConsolidationRequestRequests to have thecosigner removedfrom the loan andhave the borrowerbecome the soleresponsible party forthe loan.CosignerReleaseLoanRepaymentForgivenessFormCompletionRequest to refillout form.Document wasreceived andnot processedWrite upor WriteoffRequestto write-offremainingbalanceCDARemovalused toremoveCDArequest.BankruptcyBankruptcyReview-FirstMeeting ofCreditor,Discharge,DismissalsAvertClaim thruDefermentProcessingRequests toAvert aClaim due toa DefermentClosedSchoolBorrower wasunable tocomplete theirprogram of studydue to the schoolclosingAvert ClaimSeparationDateChangeSeparationdate onaccount thatis claim filedonlyBorrower requests toenter repayment** SPECIAL NOTE- ifborrower does notwant futuredefermentsprocessed - pleasecorr GE37 on acct**RequesttoRemoveDSCHRequest tohave GRCEperiodrestored orresearchedGracePeriodRequest to locatea missing paymentthat was cashed,but is not onCLASS, FDR orsuspenseMissingPaymentResearchRequestRequest to adjustor advance thepayment countersfor a paymentreceived.PaymentCounterAdjustmentsRequestRequest for documents tobe pulled, requested frompreviouslender/servicer/COD/DLCS,or from original file andimaged to ECS. Includesrequests to obtainpromissory notes for ED-owned loans.PA -DocumentRequest(Doc Not onECS)Requestsfor aProgramChangeLoanProgramChangesRequest tocorrect apaymentencodingerrorPaymentEncodingErrorRequestRequest to reapply aspecialty payment from oneCLASS loan, account orsuffix to another. Requestto reverse a 444transaction code when aconsolidation has caused anegative balance on a loan.Reapply aSpecialtyPaymentBorrower, Cosigner,Co-maker is claimingidentity theft becausethey did not sign or e-sign and their ssnappears on the loanas a responsiblepartyIdentityTheft orForgeryClaimVarious requestspertaining to a TLF(Teacher LoanForgiveness)applicationTeacherLoanForgiveness(TLF)GuarantorCallRequest tocall theguarantor ofthe loan toremove PCARequests fordocuments from ECS- Including lettercopies, promissorynotes, and priorlender histories.*Must be on ECS*CC CustomerDocumentRequest(Must be onECS)request acopy of theW-9 forCommercialand ED.RequesttoCompleteW-9Avert ClaimthruForbearanceProcessingRequests toAvert aClaim due toaForbearanceRequest toreverse orrepostcapitalizedinterest.CapitalizedInterestRequestFor requests toexpedite processingon an alreadyreceived IncomeDriven Repaymentplan application (forIDR, REPAYE, PAYE,IBR and ICR only).IDRRepaymentOption –ExpediteProcessing ofApplicationRequests fordocuments locatedon microfilm. Mustprovide microaddress and sourcecode from 151screen.PA -MicrofilmDocumentRequestForborrower/cosignerrequests toremoved a disputenarrativeDisputeCode/NarrativeRemovalBenefitReinstatementRequest toadjust BIPsor to haveBIPsreinstated.AccountRestructures– invalidbalances onaccountRestructureThis queue is only forloans that hadpreviously beenserviced with anothercompany, where thedisbursement date isolder than the servicingdate greater than 1monthIDRForgivenessCounterResearch withPrior LenderONLYProcessing a disasterforbearance basedon customerproviding the datedisaster took place(max 90 days)NaturalDisaster(FORD)Requests toincrease/decreasemonthlypaymentamountsPaymentAmountChangesDueDateChangesNextDueReviewRequestfor CreditBureauRetractionFor servicingerrors only,anything elseborrower needsto request inwritingAvertClaim thruAuto DebitProcessingRequests toavert aClaim due toAuto Debit Request to mergeloans (reallocationof principal andinterest balance)MergeRequest for Commercialand ED loan that need tohave a POA added (needthe POA form document #in ECS), when a POAtimeframe needs to beadded or adjusted (needthe POA form document #in ECS), and when a POAneeds to be removedPower ofAttorney(POA)RequestsThis queue is onlyfor loans that havebeen serviced byAidvantage sincedisbursementIDR ForgivenessCounter ResearchAidvantageServicedCompletelyAidvantage or a customerdiscovers suspiciousactivity on a Aidvantageaccount. Activity such asmultiple payments madefrom a closed orunauthorized bankaccount, also any changesmade to an account withouta customer's authoritySuspiciousActivityRequests tosend manuallettersregardingrepaymentoptions.ManualLetter forRepaymentOptionAbilitytoBenefitFalse SchoolCertification,unauthorizedsignature ( borrowerdidn't sign form),disqualifying status (felony, etc...)FDR - 3rdParty BankHolderDemosto capture a 3rd partybank account holdersdemographics. Customers that haveboth Commercial/EDand FDR loans.Request forinterest rate,change,calculation ofInterest AccrualInterestRate orInterestAdjustmentAPLEapplicationA state-fundedteacher incentiveprogramadministered by theEducation CreditManagementCorporation (ECMC-CA).Request to havecheck copiespulled for multiplepayments,subpoenas andlegal requests.MultiplePaymentCheck CopyRequestsReview paymentcounters fordiscrepancies****DOES NOTINCLUDE LOANFORGIVENESSCOUNTERS****PaymentCounterResearchDisabilityVariousrequestspertaining to aTPD (Total &PermanentDisability)BankCallRequest for historyfrom previouslenders/servicers.Includes requests forpromissory notesfrom guarantors forrehabilitated loans.In SchoolDefermentRequest -BorrowerEnrolledBorrower request for DSCH.**Please do not send an IDTrequest for an In-SchoolDeferment due to STUDENTENROLLMENT. Placeappropriate MD corr on theaccountand the request will beworked from a SAS reportwithin 5 business days from aSAS reporRequests forapproval andprocessing ofextendedforbearance timefor ED loans.CRS ED36 MOFORBEscalationRequest tohave acheck copypulled.CheckCopyRequestsDelinquencyresearchReinstate,reviewembeddeddelinquencyCancerDeferment/ForbearanceCancerDefermentRequestFor requests to havean account researchedrelated to a customer'sIncome DrivenRepayment planrequest or processing(for IDR, REPAYE,PAYE, IBR and ICRonly).IDRRepaymentOptionResearch

KS 106872 IDT's - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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G G
  1. B-Repurchase
    B-Repurchase processing and verification of the Repurchase Calculation
  2. I-To notify of a death for the Borrower, Cosigner, Joint Borrower or Student
    I-Death Notification
  3. G-Claims Payment Research
    G-Request to reapply a claims payment from one CLASS loan, account or suffix to another.
  4. N-Manual Letter for Declining Balance History
    N-A request should be sent when a standard pay history is not sufficient, and the customer is unable/unwilling to review their declining-balance history online or needs a copy by mail or fax.
  5. O-Processing a forbearance based on missing information. Request to shorten or remove forbearance. Document was received and not processed.
    O-Excessive Title IV Forbearance (FRAT) or Forbearance (FORB/FORV)
  6. B-CLASS Reapply a Customer Payment
    B-Request to reapply a customer payment from one CLASS loan, account or suffix to another.
  7. G-Manual Letter Requests
    G-Request for a manual letter to provide information that is not available in a system letter. Letters for accounts on Y system
  8. B-Post Consolidation Research
    B-Request to research underpaid consolidation payment amount. Request to reapply funds on underlying loans with a negative balance to a consolidation loan. Request to reapply a payment received prior to consolidation being completed once the con
  9. O-Terms Adjustments
    O-Correcting Repayment Terms on Loan(s)
  10. B-Processing an auto debit based on missing information. Request to add or terminate auto debit. Document was received and not processed.
    B-Auto Debit
  11. O-Non-IDR Repayment Option
    O-For requests related to Income Sensitive Repayment (ISR), Graduated, Extended, or any other non-IDR repayment plan.
  12. O-120 Day Disbursement Reapply
    O-Requests to reapply a borrower payment (Tran Code 101) as a customer refund (Tran Code 135) on FFELP/DL Loans ONLY. Requests to reapply a customer refund (Tran Code 135) as a borrower payment (Tran Code 101) on FFELP/DL Loans ONLY.
  13. G-Used ONLY if a PAYMENT has reduced the account to 210 days delinquent and under
    G-Avert - Payment Made
  14. O-Requests for questions concerning borrower defense to repayment FORM/FORN processing.
    O-Defense to Repayment
  15. G-Suspense Payment Posting or Refund Request
    G-Request to post a payment from suspense to a customer's account, or to refund a payment from suspense to the remitter.
  16. N-SpeedPay Credit Card Payment Void Request
    N-Request to void a customer payment that has not been processed yet (Payment can be voided up until 8:00 PM of the date that the payment will be charged to the credit card).
  17. B-to capture a 3rd party bank account holders demographics
    B-3rd Party Bank Holder Demos
  18. I-Payment Balance History Research
    I-Request to review payment history for payment allocation and balance disputes
  19. G-Require school verification of borrower status
    G-Claims -School Call
  20. G-Bankruptcy Review-First Meeting of Creditor, Discharge, Dismissals
    G-Bankruptcy - Artiva
  21. O-Loan Disbursement Information
    O-Alignment of status Begin & End Dates, Repayment Begin Dates, Disbursement Date Changes, Disbursement Amount, and Loan Period
  22. I-Borrower no longer enrolled
    I-Borrower/student no longer attending school at least half time
  23. N-1098e Requests
    N-1098e - Research previous years interest accrual, send 1098e statements for previous years from the 13C
  24. G-Social Security Merges
    G-SSN change requests, combine suffixes, merge two accounts
  25. N-Negative Balance on an ED account
    N-Research accounts with negative balances and initiate refund if applicable
  26. N-Max Interest
    N-Max Interest Adjustments
  27. N-IN - Document request
    N-Request a document from Indiana Document Capture. Only use for documents that were processed in Indiana, Florida, Texas or Seattle centers.
  28. I-Consolidation Underpayment Request
    I-Request to send consolidation underpayments to consolidating lender
  29. B-Requests for Guarantor Change
    B-Guarantor Change
  30. N-Adjust deferment interest code or borrower type to allow for deferment to be processed.
    N-Request to change a Deferment Interest Code or Borrower Type
  31. B-ED Interest
    B-Request to correct Department of Education Interest Adjustments on CLASS
  32. B-Subsidy Changes
    B-Subsidized/Unsubsidized indicator adjustment
  33. I-Economic Hardship (DHAR), Unemployment Deferment (DUEM) or Internship/Residency/Temp Disability Deferment
    I-Processing a deferment based on missing information. Request to shorten or remove a deferment. Adding a loan going into repayment to the existing deferment (example: other loans in DHAR, DINT or DUEM status).
  34. B-Bill Payer Corrections
    B-Request to correct customer bill payer scan line
  35. B-IL Manual Letter Disputes
    B-Summary of the interaction including any action taken from an escalated contact from an IL customer.
  36. O-CLASS ED Un-Consolidation Request
    O-Request to un-consolidate loans that were paid in full on the CLASS ED platform due to servicing error
  37. G-Cosigner Release
    G-Requests to have the cosigner removed from the loan and have the borrower become the sole responsible party for the loan.
  38. G-Request to refill out form. Document was received and not processed
    G-Loan Repayment Forgiveness Form Completion
  39. I-Request to write-off remaining balance
    I-Write up or Write off
  40. B-used to remove CDA request.
    B-CDA Removal
  41. G-Bankruptcy Review-First Meeting of Creditor, Discharge, Dismissals
    G-Bankruptcy
  42. N-Requests to Avert a Claim due to a Deferment
    N-Avert Claim thru Deferment Processing
  43. O-Borrower was unable to complete their program of study due to the school closing
    O-Closed School
  44. N-Separation date on account that is claim filed only
    N-Avert Claim Separation Date Change
  45. N-Request to Remove DSCH
    N-Borrower requests to enter repayment ** SPECIAL NOTE- if borrower does not want future deferments processed - please corr GE37 on acct**
  46. O-Grace Period
    O-Request to have GRCE period restored or researched
  47. N-Missing Payment Research Request
    N-Request to locate a missing payment that was cashed, but is not on CLASS, FDR or suspense
  48. N-Payment Counter Adjustments Request
    N-Request to adjust or advance the payment counters for a payment received.
  49. G-PA - Document Request (Doc Not on ECS)
    G-Request for documents to be pulled, requested from previous lender/servicer/COD/DLCS, or from original file and imaged to ECS. Includes requests to obtain promissory notes for ED-owned loans.
  50. B-Loan Program Changes
    B-Requests for a Program Change
  51. O-Payment Encoding Error Request
    O-Request to correct a payment encoding error
  52. I-Reapply a Specialty Payment
    I-Request to reapply a specialty payment from one CLASS loan, account or suffix to another. Request to reverse a 444 transaction code when a consolidation has caused a negative balance on a loan.
  53. O-Identity Theft or Forgery Claim
    O-Borrower, Cosigner, Co-maker is claiming identity theft because they did not sign or e-sign and their ssn appears on the loan as a responsible party
  54. B-Teacher Loan Forgiveness (TLF)
    B-Various requests pertaining to a TLF (Teacher Loan Forgiveness) application
  55. O-Request to call the guarantor of the loan to remove PCA
    O-Guarantor Call
  56. N-CC Customer Document Request (Must be on ECS)
    N-Requests for documents from ECS - Including letter copies, promissory notes, and prior lender histories. *Must be on ECS*
  57. G-Request to Complete W-9
    G-request a copy of the W-9 for Commercial and ED.
  58. N-Requests to Avert a Claim due to a Forbearance
    N-Avert Claim thru Forbearance Processing
  59. I-Capitalized Interest Request
    I-Request to reverse or repost capitalized interest.
  60. N-IDR Repayment Option – Expedite Processing of Application
    N-For requests to expedite processing on an already received Income Driven Repayment plan application (for IDR, REPAYE, PAYE, IBR and ICR only).
  61. G-PA - Microfilm Document Request
    G-Requests for documents located on microfilm. Must provide micro address and source code from 151 screen.
  62. B-Dispute Code/Narrative Removal
    B-For borrower/cosigner requests to removed a dispute narrative
  63. I-Request to adjust BIPs or to have BIPs reinstated.
    I-Benefit Reinstatement
  64. B-Restructure
    B-Account Restructures – invalid balances on account
  65. I-IDR Forgiveness Counter Research with Prior Lender ONLY
    I-This queue is only for loans that had previously been serviced with another company, where the disbursement date is older than the servicing date greater than 1 month
  66. O-Natural Disaster (FORD)
    O-Processing a disaster forbearance based on customer providing the date disaster took place (max 90 days)
  67. B-Payment Amount Changes
    B-Requests to increase/ decrease monthly payment amounts
  68. O-Next Due Review
    O-Due Date Changes
  69. I-For servicing errors only, anything else borrower needs to request in writing
    I-Request for Credit Bureau Retraction
  70. N-Requests to avert a Claim due to Auto Debit
    N-Avert Claim thru Auto Debit Processing
  71. I-Merge
    I- Request to merge loans (reallocation of principal and interest balance)
  72. O-Power of Attorney (POA) Requests
    O-Request for Commercial and ED loan that need to have a POA added (need the POA form document # in ECS), when a POA timeframe needs to be added or adjusted (need the POA form document # in ECS), and when a POA needs to be removed
  73. B-IDR Forgiveness Counter Research Aidvantage Serviced Completely
    B-This queue is only for loans that have been serviced by Aidvantage since disbursement
  74. O-Suspicious Activity
    O-Aidvantage or a customer discovers suspicious activity on a Aidvantage account. Activity such as multiple payments made from a closed or unauthorized bank account, also any changes made to an account without a customer's authority
  75. I-Manual Letter for Repayment Option
    I-Requests to send manual letters regarding repayment options.
  76. I-False School Certification, unauthorized signature ( borrower didn't sign form), disqualifying status ( felony, etc...)
    I-Ability to Benefit
  77. B-to capture a 3rd party bank account holders demographics. Customers that have both Commercial/ED and FDR loans.
    B-FDR - 3rd Party Bank Holder Demos
  78. I-Interest Rate or Interest Adjustment
    I-Request for interest rate, change, calculation of Interest Accrual
  79. I-A state-funded teacher incentive program administered by the Education Credit Management Corporation (ECMC-CA).
    I-APLE application
  80. G-Multiple Payment Check Copy Requests
    G-Request to have check copies pulled for multiple payments, subpoenas and legal requests.
  81. G-Payment Counter Research
    G-Review payment counters for discrepancies ****DOES NOT INCLUDE LOAN FORGIVENESS COUNTERS****
  82. O-Various requests pertaining to a TPD (Total & Permanent Disability)
    O-Disability
  83. G-Request for history from previous lenders/servicers. Includes requests for promissory notes from guarantors for rehabilitated loans.
    G-Bank Call
  84. I-Borrower request for DSCH. **Please do not send an IDT request for an In-School Deferment due to STUDENT ENROLLMENT. Place appropriate MD corr on the account and the request will be worked from a SAS report within 5 business days from a SAS repor
    I-In School Deferment Request - Borrower Enrolled
  85. G-CRS ED 36 MO FORB Escalation
    G-Requests for approval and processing of extended forbearance time for ED loans.
  86. N-Check Copy Requests
    N-Request to have a check copy pulled.
  87. O-Reinstate, review embedded delinquency
    O-Delinquency research
  88. I-Cancer Deferment Request
    I-Cancer Deferment/Forbearance
  89. G-IDR Repayment Option Research
    G-For requests to have an account researched related to a customer's Income Driven Repayment plan request or processing (for IDR, REPAYE, PAYE, IBR and ICR only).