Achieved Agent Satisfaction of 5.0 Transferred call to BMS Completed a Call with zero Holds Answer a new hire Question Completed 30+ Outbound calls for the Month Help a student submit a life event Closed 20 Cases in One Day Sent an Appeal to Leadership Offered to call someone back with an answer Walk someone through an enrollment in PittWorx Replied to 15 Cases in one day Transferred call to Member Services Congratulated Somone on a call Approved 6 Student Life Events Asked: “May I put you on hold” before holding First Call Resolve 100% Wished someone a “Happy Holidays” Approved 5 Employee Life Events After-Call Work (ACW) < .05% Wished someone good luck in classes Average Hold Time Less than 20 seconds Caller’s name starts with a “C” like Christmas Completed 10 Outbound calls in one week Achieved First call Resolution Expressed Willingness to Help Received more than 50 Inbound Calls Got a “Thank you” from someone in your case Answered 3 Questions in Teams Helped a Teammate with a case Helped a Teammate with a call Created 10 Salesforce Cases before 10 AM Caller’s name starts with a “H” like Hannukah Answer a question in Teams Use the word “Spectacular” on a call Processed 5 DocuSign Forms Created a Help Ticket Created a case for someone trying to reach HRSS Told Somone you are glad they called Received no FCR Coachings all Month Achieved a 100% Quality score Received a Thank You from a caller Submitted 7 Adjustment Sheets Sent an Enrollment confirmation Email Achieved Agent Satisfaction of 5.0 Transferred call to BMS Completed a Call with zero Holds Answer a new hire Question Completed 30+ Outbound calls for the Month Help a student submit a life event Closed 20 Cases in One Day Sent an Appeal to Leadership Offered to call someone back with an answer Walk someone through an enrollment in PittWorx Replied to 15 Cases in one day Transferred call to Member Services Congratulated Somone on a call Approved 6 Student Life Events Asked: “May I put you on hold” before holding First Call Resolve 100% Wished someone a “Happy Holidays” Approved 5 Employee Life Events After-Call Work (ACW) < .05% Wished someone good luck in classes Average Hold Time Less than 20 seconds Caller’s name starts with a “C” like Christmas Completed 10 Outbound calls in one week Achieved First call Resolution Expressed Willingness to Help Received more than 50 Inbound Calls Got a “Thank you” from someone in your case Answered 3 Questions in Teams Helped a Teammate with a case Helped a Teammate with a call Created 10 Salesforce Cases before 10 AM Caller’s name starts with a “H” like Hannukah Answer a question in Teams Use the word “Spectacular” on a call Processed 5 DocuSign Forms Created a Help Ticket Created a case for someone trying to reach HRSS Told Somone you are glad they called Received no FCR Coachings all Month Achieved a 100% Quality score Received a Thank You from a caller Submitted 7 Adjustment Sheets Sent an Enrollment confirmation Email
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Achieved Agent Satisfaction of 5.0
Transferred call to BMS
Completed a Call with zero Holds
Answer a new hire Question
Completed 30+ Outbound calls for the Month
Help a student submit a life event
Closed 20 Cases in One Day
Sent an Appeal to Leadership
Offered to call someone back with an answer
Walk someone through an enrollment in PittWorx
Replied to 15 Cases in one day
Transferred call to Member Services
Congratulated Somone on a call
Approved 6 Student Life Events
Asked: “May I put you on hold” before holding
First Call Resolve 100%
Wished someone a “Happy Holidays”
Approved 5 Employee Life Events
After-Call Work (ACW) < .05%
Wished someone good luck in classes
Average Hold Time Less than 20 seconds
Caller’s name starts with a “C” like Christmas
Completed 10 Outbound calls in one week
Achieved First call Resolution
Expressed Willingness to Help
Received more than 50 Inbound Calls
Got a “Thank you” from someone in your case
Answered 3
Questions in Teams
Helped a Teammate with a case
Helped a Teammate with a call
Created 10 Salesforce Cases before 10 AM
Caller’s name starts with a “H” like Hannukah
Answer a question in Teams
Use the word “Spectacular” on a call
Processed 5 DocuSign Forms
Created a Help Ticket
Created a case for someone trying to reach HRSS
Told Somone you are glad they called
Received no FCR Coachings all Month
Achieved a 100% Quality score
Received a Thank You from a caller
Submitted 7 Adjustment Sheets
Sent an Enrollment confirmation Email