Replied to 15 Cases in one day Help a student submit a life event Approved 6 Student Life Events Achieved Agent Satisfaction of 5.0 Congratulated Somone on a call Created a Help Ticket Asked: “May I put you on hold” before holding Received a Thank You from a caller Sent an Enrollment confirmation Email Helped a Teammate with a call Offered to call someone back with an answer Processed 5 DocuSign Forms Closed 20 Cases in One Day Helped a Teammate with a case Completed 30+ Outbound calls for the Month Walk someone through an enrollment in PittWorx Expressed Willingness to Help Approved 5 Employee Life Events Transferred call to Member Services Caller’s name starts with a “H” like Hannukah Created 10 Salesforce Cases before 10 AM First Call Resolve 100% Wished someone good luck in classes Sent an Appeal to Leadership Created a case for someone trying to reach HRSS Transferred call to BMS Answer a new hire Question Received no FCR Coachings all Month Received more than 50 Inbound Calls Submitted 7 Adjustment Sheets Got a “Thank you” from someone in your case Completed a Call with zero Holds Average Hold Time Less than 20 seconds Use the word “Spectacular” on a call Caller’s name starts with a “C” like Christmas After-Call Work (ACW) < .05% Answered 3 Questions in Teams Wished someone a “Happy Holidays” Achieved First call Resolution Told Somone you are glad they called Completed 10 Outbound calls in one week Achieved a 100% Quality score Answer a question in Teams Replied to 15 Cases in one day Help a student submit a life event Approved 6 Student Life Events Achieved Agent Satisfaction of 5.0 Congratulated Somone on a call Created a Help Ticket Asked: “May I put you on hold” before holding Received a Thank You from a caller Sent an Enrollment confirmation Email Helped a Teammate with a call Offered to call someone back with an answer Processed 5 DocuSign Forms Closed 20 Cases in One Day Helped a Teammate with a case Completed 30+ Outbound calls for the Month Walk someone through an enrollment in PittWorx Expressed Willingness to Help Approved 5 Employee Life Events Transferred call to Member Services Caller’s name starts with a “H” like Hannukah Created 10 Salesforce Cases before 10 AM First Call Resolve 100% Wished someone good luck in classes Sent an Appeal to Leadership Created a case for someone trying to reach HRSS Transferred call to BMS Answer a new hire Question Received no FCR Coachings all Month Received more than 50 Inbound Calls Submitted 7 Adjustment Sheets Got a “Thank you” from someone in your case Completed a Call with zero Holds Average Hold Time Less than 20 seconds Use the word “Spectacular” on a call Caller’s name starts with a “C” like Christmas After-Call Work (ACW) < .05% Answered 3 Questions in Teams Wished someone a “Happy Holidays” Achieved First call Resolution Told Somone you are glad they called Completed 10 Outbound calls in one week Achieved a 100% Quality score Answer a question in Teams
(Print)
Replied to 15 Cases in one day
Help a student submit a life event
Approved 6 Student Life Events
Achieved Agent Satisfaction of 5.0
Congratulated Somone on a call
Created a Help Ticket
Asked: “May I put you on hold” before holding
Received a Thank You from a caller
Sent an Enrollment confirmation Email
Helped a Teammate with a call
Offered to call someone back with an answer
Processed 5 DocuSign Forms
Closed 20 Cases in One Day
Helped a Teammate with a case
Completed 30+ Outbound calls for the Month
Walk someone through an enrollment in PittWorx
Expressed Willingness to Help
Approved 5 Employee Life Events
Transferred call to Member Services
Caller’s name starts with a “H” like Hannukah
Created 10 Salesforce Cases before 10 AM
First Call Resolve 100%
Wished someone good luck in classes
Sent an Appeal to Leadership
Created a case for someone trying to reach HRSS
Transferred call to BMS
Answer a new hire Question
Received no FCR Coachings all Month
Received more than 50 Inbound Calls
Submitted 7 Adjustment Sheets
Got a “Thank you” from someone in your case
Completed a Call with zero Holds
Average Hold Time Less than 20 seconds
Use the word “Spectacular” on a call
Caller’s name starts with a “C” like Christmas
After-Call Work (ACW) < .05%
Answered 3
Questions in Teams
Wished someone a “Happy Holidays”
Achieved First call Resolution
Told Somone you are glad they called
Completed 10 Outbound calls in one week
Achieved a 100% Quality score
Answer a question in Teams
