Receivedmore than50 InboundCallsAchieveda 100%QualityscoreHelped aTeammatewith acaseWalksomeonethrough anenrollment inPittWorxSubmitted7AdjustmentSheetsWishedsomeonea “HappyHolidays”Completed30+Outboundcalls for theMonthHelped aTeammatewith a callExpressedWillingnessto HelpAsked: “MayI put you onhold” beforeholdingAchievedFirst callResolutionProcessed5DocuSignFormsAnswer anew hireQuestionCaller’sname startswith a “C”likeChristmasUse the word“Spectacular”on a callFirst CallResolve100%AverageHold TimeLess than 20secondsTransferredcall to BMSTold Somoneyou are gladthey calledWishedsomeonegood luckin classesReplied to15 Casesin one dayCaller’sname startswith a “H”likeHannukahApproved6 StudentLifeEventsOffered tocallsomeoneback with ananswerCreateda HelpTicketReceivedno FCRCoachingsall MonthSent anAppeal toLeadershipAnswered3Questionsin TeamsHelp astudentsubmit alife eventAfter-CallWork(ACW) <.05%Closed 20Cases inOne DayAchievedAgentSatisfactionof 5.0Created 10SalesforceCasesbefore 10AMCreated acase forsomeonetrying toreach HRSSTransferredcall toMemberServicesAnswer aquestionin TeamsCongratulatedSomone on acallGot a “Thankyou” fromsomeone inyour caseReceiveda ThankYou froma callerSent anEnrollmentconfirmationEmailApproved5EmployeeLife EventsCompleteda Call withzero HoldsCompleted10 Outboundcalls in oneweekReceivedmore than50 InboundCallsAchieveda 100%QualityscoreHelped aTeammatewith acaseWalksomeonethrough anenrollment inPittWorxSubmitted7AdjustmentSheetsWishedsomeonea “HappyHolidays”Completed30+Outboundcalls for theMonthHelped aTeammatewith a callExpressedWillingnessto HelpAsked: “MayI put you onhold” beforeholdingAchievedFirst callResolutionProcessed5DocuSignFormsAnswer anew hireQuestionCaller’sname startswith a “C”likeChristmasUse the word“Spectacular”on a callFirst CallResolve100%AverageHold TimeLess than 20secondsTransferredcall to BMSTold Somoneyou are gladthey calledWishedsomeonegood luckin classesReplied to15 Casesin one dayCaller’sname startswith a “H”likeHannukahApproved6 StudentLifeEventsOffered tocallsomeoneback with ananswerCreateda HelpTicketReceivedno FCRCoachingsall MonthSent anAppeal toLeadershipAnswered3Questionsin TeamsHelp astudentsubmit alife eventAfter-CallWork(ACW) <.05%Closed 20Cases inOne DayAchievedAgentSatisfactionof 5.0Created 10SalesforceCasesbefore 10AMCreated acase forsomeonetrying toreach HRSSTransferredcall toMemberServicesAnswer aquestionin TeamsCongratulatedSomone on acallGot a “Thankyou” fromsomeone inyour caseReceiveda ThankYou froma callerSent anEnrollmentconfirmationEmailApproved5EmployeeLife EventsCompleteda Call withzero HoldsCompleted10 Outboundcalls in oneweek

BENEFITS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received more than 50 Inbound Calls
  2. Achieved a 100% Quality score
  3. Helped a Teammate with a case
  4. Walk someone through an enrollment in PittWorx
  5. Submitted 7 Adjustment Sheets
  6. Wished someone a “Happy Holidays”
  7. Completed 30+ Outbound calls for the Month
  8. Helped a Teammate with a call
  9. Expressed Willingness to Help
  10. Asked: “May I put you on hold” before holding
  11. Achieved First call Resolution
  12. Processed 5 DocuSign Forms
  13. Answer a new hire Question
  14. Caller’s name starts with a “C” like Christmas
  15. Use the word “Spectacular” on a call
  16. First Call Resolve 100%
  17. Average Hold Time Less than 20 seconds
  18. Transferred call to BMS
  19. Told Somone you are glad they called
  20. Wished someone good luck in classes
  21. Replied to 15 Cases in one day
  22. Caller’s name starts with a “H” like Hannukah
  23. Approved 6 Student Life Events
  24. Offered to call someone back with an answer
  25. Created a Help Ticket
  26. Received no FCR Coachings all Month
  27. Sent an Appeal to Leadership
  28. Answered 3 Questions in Teams
  30. Help a student submit a life event
  31. After-Call Work (ACW) < .05%
  32. Closed 20 Cases in One Day
  33. Achieved Agent Satisfaction of 5.0
  34. Created 10 Salesforce Cases before 10 AM
  35. Created a case for someone trying to reach HRSS
  36. Transferred call to Member Services
  37. Answer a question in Teams
  38. Congratulated Somone on a call
  39. Got a “Thank you” from someone in your case
  40. Received a Thank You from a caller
  41. Sent an Enrollment confirmation Email
  42. Approved 5 Employee Life Events
  43. Completed a Call with zero Holds
  44. Completed 10 Outbound calls in one week