Caller’sname startswith a “H”likeHannukahReceivedno FCRCoachingsall MonthFirst CallResolve100%Createda HelpTicketHelped aTeammatewith a callAsked: “MayI put you onhold” beforeholdingAchieveda 100%QualityscoreSubmitted7AdjustmentSheetsExpressedWillingnessto HelpHelped aTeammatewith acaseTold Somoneyou are gladthey calledWishedsomeonegood luckin classesAchievedAgentSatisfactionof 5.0Receivedmore than50 InboundCallsApproved6 StudentLifeEventsAnswer aquestionin TeamsSent anAppeal toLeadershipTransferredcall toMemberServicesGot a “Thankyou” fromsomeone inyour caseAchievedFirst callResolutionReplied to15 Casesin one dayWalksomeonethrough anenrollment inPittWorxCaller’sname startswith a “C”likeChristmasCreated 10SalesforceCasesbefore 10AMAnswer anew hireQuestionReceiveda ThankYou froma callerCongratulatedSomone on acallTransferredcall to BMSCompleted30+Outboundcalls for theMonthProcessed5DocuSignFormsCompleteda Call withzero HoldsAnswered3Questionsin TeamsHelp astudentsubmit alife eventClosed 20Cases inOne DaySent anEnrollmentconfirmationEmailUse the word“Spectacular”on a callAfter-CallWork(ACW) <.05%AverageHold TimeLess than 20secondsCompleted10 Outboundcalls in oneweekApproved5EmployeeLife EventsCreated acase forsomeonetrying toreach HRSSWishedsomeonea “HappyHolidays”Offered tocallsomeoneback with ananswerCaller’sname startswith a “H”likeHannukahReceivedno FCRCoachingsall MonthFirst CallResolve100%Createda HelpTicketHelped aTeammatewith a callAsked: “MayI put you onhold” beforeholdingAchieveda 100%QualityscoreSubmitted7AdjustmentSheetsExpressedWillingnessto HelpHelped aTeammatewith acaseTold Somoneyou are gladthey calledWishedsomeonegood luckin classesAchievedAgentSatisfactionof 5.0Receivedmore than50 InboundCallsApproved6 StudentLifeEventsAnswer aquestionin TeamsSent anAppeal toLeadershipTransferredcall toMemberServicesGot a “Thankyou” fromsomeone inyour caseAchievedFirst callResolutionReplied to15 Casesin one dayWalksomeonethrough anenrollment inPittWorxCaller’sname startswith a “C”likeChristmasCreated 10SalesforceCasesbefore 10AMAnswer anew hireQuestionReceiveda ThankYou froma callerCongratulatedSomone on acallTransferredcall to BMSCompleted30+Outboundcalls for theMonthProcessed5DocuSignFormsCompleteda Call withzero HoldsAnswered3Questionsin TeamsHelp astudentsubmit alife eventClosed 20Cases inOne DaySent anEnrollmentconfirmationEmailUse the word“Spectacular”on a callAfter-CallWork(ACW) <.05%AverageHold TimeLess than 20secondsCompleted10 Outboundcalls in oneweekApproved5EmployeeLife EventsCreated acase forsomeonetrying toreach HRSSWishedsomeonea “HappyHolidays”Offered tocallsomeoneback with ananswer

BENEFITS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller’s name starts with a “H” like Hannukah
  2. Received no FCR Coachings all Month
  3. First Call Resolve 100%
  4. Created a Help Ticket
  5. Helped a Teammate with a call
  6. Asked: “May I put you on hold” before holding
  7. Achieved a 100% Quality score
  8. Submitted 7 Adjustment Sheets
  9. Expressed Willingness to Help
  10. Helped a Teammate with a case
  11. Told Somone you are glad they called
  13. Wished someone good luck in classes
  14. Achieved Agent Satisfaction of 5.0
  15. Received more than 50 Inbound Calls
  16. Approved 6 Student Life Events
  17. Answer a question in Teams
  18. Sent an Appeal to Leadership
  19. Transferred call to Member Services
  20. Got a “Thank you” from someone in your case
  21. Achieved First call Resolution
  22. Replied to 15 Cases in one day
  23. Walk someone through an enrollment in PittWorx
  24. Caller’s name starts with a “C” like Christmas
  25. Created 10 Salesforce Cases before 10 AM
  26. Answer a new hire Question
  27. Received a Thank You from a caller
  28. Congratulated Somone on a call
  29. Transferred call to BMS
  30. Completed 30+ Outbound calls for the Month
  31. Processed 5 DocuSign Forms
  32. Completed a Call with zero Holds
  33. Answered 3 Questions in Teams
  34. Help a student submit a life event
  35. Closed 20 Cases in One Day
  36. Sent an Enrollment confirmation Email
  37. Use the word “Spectacular” on a call
  38. After-Call Work (ACW) < .05%
  39. Average Hold Time Less than 20 seconds
  40. Completed 10 Outbound calls in one week
  41. Approved 5 Employee Life Events
  42. Created a case for someone trying to reach HRSS
  43. Wished someone a “Happy Holidays”
  44. Offered to call someone back with an answer