Receiveda ThankYou froma callerWalksomeonethrough anenrollment inPittWorxAfter-CallWork(ACW) <.05%Caller’sname startswith a “C”likeChristmasReplied to15 Casesin one dayAchievedAgentSatisfactionof 5.0Created acase forsomeonetrying toreach HRSSCompleted10 Outboundcalls in oneweekProcessed5DocuSignFormsOffered tocallsomeoneback with ananswerUse the word“Spectacular”on a callGot a “Thankyou” fromsomeone inyour caseFirst CallResolve100%Told Somoneyou are gladthey calledAverageHold TimeLess than 20secondsExpressedWillingnessto HelpSent anAppeal toLeadershipAchievedFirst callResolutionApproved6 StudentLifeEventsReceivedno FCRCoachingsall MonthTransferredcall toMemberServicesApproved5EmployeeLife EventsCompleted30+Outboundcalls for theMonthCompleteda Call withzero HoldsSent anEnrollmentconfirmationEmailHelped aTeammatewith a callCongratulatedSomone on acallTransferredcall to BMSAnswer aquestionin TeamsAnswered3Questionsin TeamsCreated 10SalesforceCasesbefore 10AMWishedsomeonea “HappyHolidays”Closed 20Cases inOne DayHelp astudentsubmit alife eventHelped aTeammatewith acaseWishedsomeonegood luckin classesCreateda HelpTicketReceivedmore than50 InboundCallsCaller’sname startswith a “H”likeHannukahSubmitted7AdjustmentSheetsAchieveda 100%QualityscoreAnswer anew hireQuestionAsked: “MayI put you onhold” beforeholdingReceiveda ThankYou froma callerWalksomeonethrough anenrollment inPittWorxAfter-CallWork(ACW) <.05%Caller’sname startswith a “C”likeChristmasReplied to15 Casesin one dayAchievedAgentSatisfactionof 5.0Created acase forsomeonetrying toreach HRSSCompleted10 Outboundcalls in oneweekProcessed5DocuSignFormsOffered tocallsomeoneback with ananswerUse the word“Spectacular”on a callGot a “Thankyou” fromsomeone inyour caseFirst CallResolve100%Told Somoneyou are gladthey calledAverageHold TimeLess than 20secondsExpressedWillingnessto HelpSent anAppeal toLeadershipAchievedFirst callResolutionApproved6 StudentLifeEventsReceivedno FCRCoachingsall MonthTransferredcall toMemberServicesApproved5EmployeeLife EventsCompleted30+Outboundcalls for theMonthCompleteda Call withzero HoldsSent anEnrollmentconfirmationEmailHelped aTeammatewith a callCongratulatedSomone on acallTransferredcall to BMSAnswer aquestionin TeamsAnswered3Questionsin TeamsCreated 10SalesforceCasesbefore 10AMWishedsomeonea “HappyHolidays”Closed 20Cases inOne DayHelp astudentsubmit alife eventHelped aTeammatewith acaseWishedsomeonegood luckin classesCreateda HelpTicketReceivedmore than50 InboundCallsCaller’sname startswith a “H”likeHannukahSubmitted7AdjustmentSheetsAchieveda 100%QualityscoreAnswer anew hireQuestionAsked: “MayI put you onhold” beforeholding

BENEFITS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
  1. Received a Thank You from a caller
  2. Walk someone through an enrollment in PittWorx
  3. After-Call Work (ACW) < .05%
  4. Caller’s name starts with a “C” like Christmas
  5. Replied to 15 Cases in one day
  6. Achieved Agent Satisfaction of 5.0
  7. Created a case for someone trying to reach HRSS
  8. Completed 10 Outbound calls in one week
  9. Processed 5 DocuSign Forms
  10. Offered to call someone back with an answer
  11. Use the word “Spectacular” on a call
  12. Got a “Thank you” from someone in your case
  13. First Call Resolve 100%
  14. Told Somone you are glad they called
  15. Average Hold Time Less than 20 seconds
  16. Expressed Willingness to Help
  17. Sent an Appeal to Leadership
  18. Achieved First call Resolution
  19. Approved 6 Student Life Events
  20. Received no FCR Coachings all Month
  21. Transferred call to Member Services
  22. Approved 5 Employee Life Events
  23. Completed 30+ Outbound calls for the Month
  24. Completed a Call with zero Holds
  25. Sent an Enrollment confirmation Email
  26. Helped a Teammate with a call
  27. Congratulated Somone on a call
  28. Transferred call to BMS
  29. Answer a question in Teams
  30. Answered 3 Questions in Teams
  31. Created 10 Salesforce Cases before 10 AM
  32. Wished someone a “Happy Holidays”
  34. Closed 20 Cases in One Day
  35. Help a student submit a life event
  36. Helped a Teammate with a case
  37. Wished someone good luck in classes
  38. Created a Help Ticket
  39. Received more than 50 Inbound Calls
  40. Caller’s name starts with a “H” like Hannukah
  41. Submitted 7 Adjustment Sheets
  42. Achieved a 100% Quality score
  43. Answer a new hire Question
  44. Asked: “May I put you on hold” before holding