Got a “Thankyou” fromsomeone inyour caseApproved6 StudentLifeEventsWishedsomeonea “HappyHolidays”Walksomeonethrough anenrollment inPittWorxCompleted30+Outboundcalls for theMonthTold Somoneyou are gladthey calledAchievedFirst callResolutionClosed 20Cases inOne DayReceivedno FCRCoachingsall MonthAverageHold TimeLess than 20secondsCreated acase forsomeonetrying toreach HRSSExpressedWillingnessto HelpSent anAppeal toLeadershipWishedsomeonegood luckin classesAfter-CallWork(ACW) <.05%AchievedAgentSatisfactionof 5.0Receivedmore than50 InboundCallsFirst CallResolve100%Transferredcall to BMSApproved5EmployeeLife EventsCongratulatedSomone on acallCompleteda Call withzero HoldsProcessed5DocuSignFormsTransferredcall toMemberServicesCaller’sname startswith a “C”likeChristmasCreated 10SalesforceCasesbefore 10AMCreateda HelpTicketAnswer anew hireQuestionCompleted10 Outboundcalls in oneweekAsked: “MayI put you onhold” beforeholdingHelp astudentsubmit alife eventCaller’sname startswith a “H”likeHannukahHelped aTeammatewith acaseHelped aTeammatewith a callUse the word“Spectacular”on a callAnswered3Questionsin TeamsOffered tocallsomeoneback with ananswerReplied to15 Casesin one dayReceiveda ThankYou froma callerAnswer aquestionin TeamsSent anEnrollmentconfirmationEmailSubmitted7AdjustmentSheetsAchieveda 100%QualityscoreGot a “Thankyou” fromsomeone inyour caseApproved6 StudentLifeEventsWishedsomeonea “HappyHolidays”Walksomeonethrough anenrollment inPittWorxCompleted30+Outboundcalls for theMonthTold Somoneyou are gladthey calledAchievedFirst callResolutionClosed 20Cases inOne DayReceivedno FCRCoachingsall MonthAverageHold TimeLess than 20secondsCreated acase forsomeonetrying toreach HRSSExpressedWillingnessto HelpSent anAppeal toLeadershipWishedsomeonegood luckin classesAfter-CallWork(ACW) <.05%AchievedAgentSatisfactionof 5.0Receivedmore than50 InboundCallsFirst CallResolve100%Transferredcall to BMSApproved5EmployeeLife EventsCongratulatedSomone on acallCompleteda Call withzero HoldsProcessed5DocuSignFormsTransferredcall toMemberServicesCaller’sname startswith a “C”likeChristmasCreated 10SalesforceCasesbefore 10AMCreateda HelpTicketAnswer anew hireQuestionCompleted10 Outboundcalls in oneweekAsked: “MayI put you onhold” beforeholdingHelp astudentsubmit alife eventCaller’sname startswith a “H”likeHannukahHelped aTeammatewith acaseHelped aTeammatewith a callUse the word“Spectacular”on a callAnswered3Questionsin TeamsOffered tocallsomeoneback with ananswerReplied to15 Casesin one dayReceiveda ThankYou froma callerAnswer aquestionin TeamsSent anEnrollmentconfirmationEmailSubmitted7AdjustmentSheetsAchieveda 100%Qualityscore

BENEFITS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Got a “Thank you” from someone in your case
  2. Approved 6 Student Life Events
  3. Wished someone a “Happy Holidays”
  4. Walk someone through an enrollment in PittWorx
  5. Completed 30+ Outbound calls for the Month
  6. Told Somone you are glad they called
  7. Achieved First call Resolution
  8. Closed 20 Cases in One Day
  9. Received no FCR Coachings all Month
  10. Average Hold Time Less than 20 seconds
  11. Created a case for someone trying to reach HRSS
  12. Expressed Willingness to Help
  13. Sent an Appeal to Leadership
  14. Wished someone good luck in classes
  15. After-Call Work (ACW) < .05%
  16. Achieved Agent Satisfaction of 5.0
  17. Received more than 50 Inbound Calls
  18. First Call Resolve 100%
  19. Transferred call to BMS
  20. Approved 5 Employee Life Events
  21. Congratulated Somone on a call
  22. Completed a Call with zero Holds
  23. Processed 5 DocuSign Forms
  24. Transferred call to Member Services
  25. Caller’s name starts with a “C” like Christmas
  26. Created 10 Salesforce Cases before 10 AM
  27. Created a Help Ticket
  28. Answer a new hire Question
  29. Completed 10 Outbound calls in one week
  30. Asked: “May I put you on hold” before holding
  31. Help a student submit a life event
  32. Caller’s name starts with a “H” like Hannukah
  33. Helped a Teammate with a case
  34. Helped a Teammate with a call
  35. Use the word “Spectacular” on a call
  37. Answered 3 Questions in Teams
  38. Offered to call someone back with an answer
  39. Replied to 15 Cases in one day
  40. Received a Thank You from a caller
  41. Answer a question in Teams
  42. Sent an Enrollment confirmation Email
  43. Submitted 7 Adjustment Sheets
  44. Achieved a 100% Quality score