Received a Thank You from a caller Walk someone through an enrollment in PittWorx After-Call Work (ACW) < .05% Caller’s name starts with a “C” like Christmas Replied to 15 Cases in one day Achieved Agent Satisfaction of 5.0 Created a case for someone trying to reach HRSS Completed 10 Outbound calls in one week Processed 5 DocuSign Forms Offered to call someone back with an answer Use the word “Spectacular” on a call Got a “Thank you” from someone in your case First Call Resolve 100% Told Somone you are glad they called Average Hold Time Less than 20 seconds Expressed Willingness to Help Sent an Appeal to Leadership Achieved First call Resolution Approved 6 Student Life Events Received no FCR Coachings all Month Transferred call to Member Services Approved 5 Employee Life Events Completed 30+ Outbound calls for the Month Completed a Call with zero Holds Sent an Enrollment confirmation Email Helped a Teammate with a call Congratulated Somone on a call Transferred call to BMS Answer a question in Teams Answered 3 Questions in Teams Created 10 Salesforce Cases before 10 AM Wished someone a “Happy Holidays” Closed 20 Cases in One Day Help a student submit a life event Helped a Teammate with a case Wished someone good luck in classes Created a Help Ticket Received more than 50 Inbound Calls Caller’s name starts with a “H” like Hannukah Submitted 7 Adjustment Sheets Achieved a 100% Quality score Answer a new hire Question Asked: “May I put you on hold” before holding Received a Thank You from a caller Walk someone through an enrollment in PittWorx After-Call Work (ACW) < .05% Caller’s name starts with a “C” like Christmas Replied to 15 Cases in one day Achieved Agent Satisfaction of 5.0 Created a case for someone trying to reach HRSS Completed 10 Outbound calls in one week Processed 5 DocuSign Forms Offered to call someone back with an answer Use the word “Spectacular” on a call Got a “Thank you” from someone in your case First Call Resolve 100% Told Somone you are glad they called Average Hold Time Less than 20 seconds Expressed Willingness to Help Sent an Appeal to Leadership Achieved First call Resolution Approved 6 Student Life Events Received no FCR Coachings all Month Transferred call to Member Services Approved 5 Employee Life Events Completed 30+ Outbound calls for the Month Completed a Call with zero Holds Sent an Enrollment confirmation Email Helped a Teammate with a call Congratulated Somone on a call Transferred call to BMS Answer a question in Teams Answered 3 Questions in Teams Created 10 Salesforce Cases before 10 AM Wished someone a “Happy Holidays” Closed 20 Cases in One Day Help a student submit a life event Helped a Teammate with a case Wished someone good luck in classes Created a Help Ticket Received more than 50 Inbound Calls Caller’s name starts with a “H” like Hannukah Submitted 7 Adjustment Sheets Achieved a 100% Quality score Answer a new hire Question Asked: “May I put you on hold” before holding
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Received a Thank You from a caller
Walk someone through an enrollment in PittWorx
After-Call Work (ACW) < .05%
Caller’s name starts with a “C” like Christmas
Replied to 15 Cases in one day
Achieved Agent Satisfaction of 5.0
Created a case for someone trying to reach HRSS
Completed 10 Outbound calls in one week
Processed 5 DocuSign Forms
Offered to call someone back with an answer
Use the word “Spectacular” on a call
Got a “Thank you” from someone in your case
First Call Resolve 100%
Told Somone you are glad they called
Average Hold Time Less than 20 seconds
Expressed Willingness to Help
Sent an Appeal to Leadership
Achieved First call Resolution
Approved 6 Student Life Events
Received no FCR Coachings all Month
Transferred call to Member Services
Approved 5 Employee Life Events
Completed 30+ Outbound calls for the Month
Completed a Call with zero Holds
Sent an Enrollment confirmation Email
Helped a Teammate with a call
Congratulated Somone on a call
Transferred call to BMS
Answer a question in Teams
Answered 3
Questions in Teams
Created 10 Salesforce Cases before 10 AM
Wished someone a “Happy Holidays”
Closed 20 Cases in One Day
Help a student submit a life event
Helped a Teammate with a case
Wished someone good luck in classes
Created a Help Ticket
Received more than 50 Inbound Calls
Caller’s name starts with a “H” like Hannukah
Submitted 7 Adjustment Sheets
Achieved a 100% Quality score
Answer a new hire Question
Asked: “May I put you on hold” before holding