Sent anAppeal toLeadershipApproved6 StudentLifeEventsReceivedno FCRCoachingsall MonthCaller’sname startswith a “H”likeHannukahHelped aTeammatewith acaseCreateda HelpTicketClosed 20Cases inOne DayAchieveda 100%QualityscoreTold Somoneyou are gladthey calledOffered tocallsomeoneback with ananswerAfter-CallWork(ACW) <.05%Transferredcall to BMSCaller’sname startswith a “C”likeChristmasExpressedWillingnessto HelpWalksomeonethrough anenrollment inPittWorxTransferredcall toMemberServicesReplied to15 Casesin one dayAnswered3Questionsin TeamsSubmitted7AdjustmentSheetsAnswer aquestionin TeamsReceiveda ThankYou froma callerCompleted10 Outboundcalls in oneweekCongratulatedSomone on acallCompleteda Call withzero HoldsAsked: “MayI put you onhold” beforeholdingApproved5EmployeeLife EventsReceivedmore than50 InboundCallsFirst CallResolve100%AchievedFirst callResolutionCreated acase forsomeonetrying toreach HRSSAnswer anew hireQuestionGot a “Thankyou” fromsomeone inyour caseProcessed5DocuSignFormsSent anEnrollmentconfirmationEmailCompleted30+Outboundcalls for theMonthWishedsomeonea “HappyHolidays”Created 10SalesforceCasesbefore 10AMAverageHold TimeLess than 20secondsWishedsomeonegood luckin classesAchievedAgentSatisfactionof 5.0Help astudentsubmit alife eventHelped aTeammatewith a callUse the word“Spectacular”on a callSent anAppeal toLeadershipApproved6 StudentLifeEventsReceivedno FCRCoachingsall MonthCaller’sname startswith a “H”likeHannukahHelped aTeammatewith acaseCreateda HelpTicketClosed 20Cases inOne DayAchieveda 100%QualityscoreTold Somoneyou are gladthey calledOffered tocallsomeoneback with ananswerAfter-CallWork(ACW) <.05%Transferredcall to BMSCaller’sname startswith a “C”likeChristmasExpressedWillingnessto HelpWalksomeonethrough anenrollment inPittWorxTransferredcall toMemberServicesReplied to15 Casesin one dayAnswered3Questionsin TeamsSubmitted7AdjustmentSheetsAnswer aquestionin TeamsReceiveda ThankYou froma callerCompleted10 Outboundcalls in oneweekCongratulatedSomone on acallCompleteda Call withzero HoldsAsked: “MayI put you onhold” beforeholdingApproved5EmployeeLife EventsReceivedmore than50 InboundCallsFirst CallResolve100%AchievedFirst callResolutionCreated acase forsomeonetrying toreach HRSSAnswer anew hireQuestionGot a “Thankyou” fromsomeone inyour caseProcessed5DocuSignFormsSent anEnrollmentconfirmationEmailCompleted30+Outboundcalls for theMonthWishedsomeonea “HappyHolidays”Created 10SalesforceCasesbefore 10AMAverageHold TimeLess than 20secondsWishedsomeonegood luckin classesAchievedAgentSatisfactionof 5.0Help astudentsubmit alife eventHelped aTeammatewith a callUse the word“Spectacular”on a call

BENEFITS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent an Appeal to Leadership
  2. Approved 6 Student Life Events
  3. Received no FCR Coachings all Month
  4. Caller’s name starts with a “H” like Hannukah
  5. Helped a Teammate with a case
  6. Created a Help Ticket
  7. Closed 20 Cases in One Day
  8. Achieved a 100% Quality score
  9. Told Somone you are glad they called
  10. Offered to call someone back with an answer
  11. After-Call Work (ACW) < .05%
  12. Transferred call to BMS
  13. Caller’s name starts with a “C” like Christmas
  14. Expressed Willingness to Help
  15. Walk someone through an enrollment in PittWorx
  16. Transferred call to Member Services
  17. Replied to 15 Cases in one day
  18. Answered 3 Questions in Teams
  19. Submitted 7 Adjustment Sheets
  20. Answer a question in Teams
  21. Received a Thank You from a caller
  22. Completed 10 Outbound calls in one week
  24. Congratulated Somone on a call
  25. Completed a Call with zero Holds
  26. Asked: “May I put you on hold” before holding
  27. Approved 5 Employee Life Events
  28. Received more than 50 Inbound Calls
  29. First Call Resolve 100%
  30. Achieved First call Resolution
  31. Created a case for someone trying to reach HRSS
  32. Answer a new hire Question
  33. Got a “Thank you” from someone in your case
  34. Processed 5 DocuSign Forms
  35. Sent an Enrollment confirmation Email
  36. Completed 30+ Outbound calls for the Month
  37. Wished someone a “Happy Holidays”
  38. Created 10 Salesforce Cases before 10 AM
  39. Average Hold Time Less than 20 seconds
  40. Wished someone good luck in classes
  41. Achieved Agent Satisfaction of 5.0
  42. Help a student submit a life event
  43. Helped a Teammate with a call
  44. Use the word “Spectacular” on a call