AchievedAgentSatisfactionof 5.0Transferredcall to BMSCompleteda Call withzero HoldsAnswer anew hireQuestionCompleted30+Outboundcalls for theMonthHelp astudentsubmit alife eventClosed 20Cases inOne DaySent anAppeal toLeadershipOffered tocallsomeoneback with ananswerWalksomeonethrough anenrollment inPittWorxReplied to15 Casesin one dayTransferredcall toMemberServicesCongratulatedSomone on acallApproved6 StudentLifeEventsAsked: “MayI put you onhold” beforeholdingFirst CallResolve100%Wishedsomeonea “HappyHolidays”Approved5EmployeeLife EventsAfter-CallWork(ACW) <.05%Wishedsomeonegood luckin classesAverageHold TimeLess than 20secondsCaller’sname startswith a “C”likeChristmasCompleted10 Outboundcalls in oneweekAchievedFirst callResolutionExpressedWillingnessto HelpReceivedmore than50 InboundCallsGot a “Thankyou” fromsomeone inyour caseAnswered3Questionsin TeamsHelped aTeammatewith acaseHelped aTeammatewith a callCreated 10SalesforceCasesbefore 10AMCaller’sname startswith a “H”likeHannukahAnswer aquestionin TeamsUse the word“Spectacular”on a callProcessed5DocuSignFormsCreateda HelpTicketCreated acase forsomeonetrying toreach HRSSTold Somoneyou are gladthey calledReceivedno FCRCoachingsall MonthAchieveda 100%QualityscoreReceiveda ThankYou froma callerSubmitted7AdjustmentSheetsSent anEnrollmentconfirmationEmailAchievedAgentSatisfactionof 5.0Transferredcall to BMSCompleteda Call withzero HoldsAnswer anew hireQuestionCompleted30+Outboundcalls for theMonthHelp astudentsubmit alife eventClosed 20Cases inOne DaySent anAppeal toLeadershipOffered tocallsomeoneback with ananswerWalksomeonethrough anenrollment inPittWorxReplied to15 Casesin one dayTransferredcall toMemberServicesCongratulatedSomone on acallApproved6 StudentLifeEventsAsked: “MayI put you onhold” beforeholdingFirst CallResolve100%Wishedsomeonea “HappyHolidays”Approved5EmployeeLife EventsAfter-CallWork(ACW) <.05%Wishedsomeonegood luckin classesAverageHold TimeLess than 20secondsCaller’sname startswith a “C”likeChristmasCompleted10 Outboundcalls in oneweekAchievedFirst callResolutionExpressedWillingnessto HelpReceivedmore than50 InboundCallsGot a “Thankyou” fromsomeone inyour caseAnswered3Questionsin TeamsHelped aTeammatewith acaseHelped aTeammatewith a callCreated 10SalesforceCasesbefore 10AMCaller’sname startswith a “H”likeHannukahAnswer aquestionin TeamsUse the word“Spectacular”on a callProcessed5DocuSignFormsCreateda HelpTicketCreated acase forsomeonetrying toreach HRSSTold Somoneyou are gladthey calledReceivedno FCRCoachingsall MonthAchieveda 100%QualityscoreReceiveda ThankYou froma callerSubmitted7AdjustmentSheetsSent anEnrollmentconfirmationEmail

BENEFITS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Achieved Agent Satisfaction of 5.0
  2. Transferred call to BMS
  3. Completed a Call with zero Holds
  4. Answer a new hire Question
  5. Completed 30+ Outbound calls for the Month
  6. Help a student submit a life event
  7. Closed 20 Cases in One Day
  8. Sent an Appeal to Leadership
  9. Offered to call someone back with an answer
  10. Walk someone through an enrollment in PittWorx
  11. Replied to 15 Cases in one day
  12. Transferred call to Member Services
  13. Congratulated Somone on a call
  14. Approved 6 Student Life Events
  15. Asked: “May I put you on hold” before holding
  16. First Call Resolve 100%
  17. Wished someone a “Happy Holidays”
  18. Approved 5 Employee Life Events
  19. After-Call Work (ACW) < .05%
  20. Wished someone good luck in classes
  21. Average Hold Time Less than 20 seconds
  22. Caller’s name starts with a “C” like Christmas
  23. Completed 10 Outbound calls in one week
  24. Achieved First call Resolution
  25. Expressed Willingness to Help
  27. Received more than 50 Inbound Calls
  28. Got a “Thank you” from someone in your case
  29. Answered 3 Questions in Teams
  30. Helped a Teammate with a case
  31. Helped a Teammate with a call
  32. Created 10 Salesforce Cases before 10 AM
  33. Caller’s name starts with a “H” like Hannukah
  34. Answer a question in Teams
  35. Use the word “Spectacular” on a call
  36. Processed 5 DocuSign Forms
  37. Created a Help Ticket
  38. Created a case for someone trying to reach HRSS
  39. Told Somone you are glad they called
  40. Received no FCR Coachings all Month
  41. Achieved a 100% Quality score
  42. Received a Thank You from a caller
  43. Submitted 7 Adjustment Sheets
  44. Sent an Enrollment confirmation Email