AverageHold TimeLess than 20secondsWishedsomeonea “HappyHolidays”Processed5DocuSignFormsHelp astudentsubmit alife eventClosed 20Cases inOne DayGot a “Thankyou” fromsomeone inyour caseAchievedFirst callResolutionExpressedWillingnessto HelpReplied to15 Casesin one daySent anEnrollmentconfirmationEmailWishedsomeonegood luckin classesAsked: “MayI put you onhold” beforeholdingFirst CallResolve100%Receivedmore than50 InboundCallsCaller’sname startswith a “C”likeChristmasReceivedno FCRCoachingsall MonthTransferredcall toMemberServicesCreateda HelpTicketCompleteda Call withzero HoldsHelped aTeammatewith acaseTold Somoneyou are gladthey calledSubmitted7AdjustmentSheetsCreated acase forsomeonetrying toreach HRSSHelped aTeammatewith a callAnswered3Questionsin TeamsTransferredcall to BMSAchievedAgentSatisfactionof 5.0Walksomeonethrough anenrollment inPittWorxCompleted30+Outboundcalls for theMonthApproved5EmployeeLife EventsAfter-CallWork(ACW) <.05%Approved6 StudentLifeEventsOffered tocallsomeoneback with ananswerCaller’sname startswith a “H”likeHannukahSent anAppeal toLeadershipUse the word“Spectacular”on a callCongratulatedSomone on acallReceiveda ThankYou froma callerAnswer aquestionin TeamsAnswer anew hireQuestionCreated 10SalesforceCasesbefore 10AMAchieveda 100%QualityscoreCompleted10 Outboundcalls in oneweekAverageHold TimeLess than 20secondsWishedsomeonea “HappyHolidays”Processed5DocuSignFormsHelp astudentsubmit alife eventClosed 20Cases inOne DayGot a “Thankyou” fromsomeone inyour caseAchievedFirst callResolutionExpressedWillingnessto HelpReplied to15 Casesin one daySent anEnrollmentconfirmationEmailWishedsomeonegood luckin classesAsked: “MayI put you onhold” beforeholdingFirst CallResolve100%Receivedmore than50 InboundCallsCaller’sname startswith a “C”likeChristmasReceivedno FCRCoachingsall MonthTransferredcall toMemberServicesCreateda HelpTicketCompleteda Call withzero HoldsHelped aTeammatewith acaseTold Somoneyou are gladthey calledSubmitted7AdjustmentSheetsCreated acase forsomeonetrying toreach HRSSHelped aTeammatewith a callAnswered3Questionsin TeamsTransferredcall to BMSAchievedAgentSatisfactionof 5.0Walksomeonethrough anenrollment inPittWorxCompleted30+Outboundcalls for theMonthApproved5EmployeeLife EventsAfter-CallWork(ACW) <.05%Approved6 StudentLifeEventsOffered tocallsomeoneback with ananswerCaller’sname startswith a “H”likeHannukahSent anAppeal toLeadershipUse the word“Spectacular”on a callCongratulatedSomone on acallReceiveda ThankYou froma callerAnswer aquestionin TeamsAnswer anew hireQuestionCreated 10SalesforceCasesbefore 10AMAchieveda 100%QualityscoreCompleted10 Outboundcalls in oneweek

BENEFITS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Average Hold Time Less than 20 seconds
  2. Wished someone a “Happy Holidays”
  3. Processed 5 DocuSign Forms
  4. Help a student submit a life event
  5. Closed 20 Cases in One Day
  6. Got a “Thank you” from someone in your case
  7. Achieved First call Resolution
  8. Expressed Willingness to Help
  9. Replied to 15 Cases in one day
  10. Sent an Enrollment confirmation Email
  11. Wished someone good luck in classes
  12. Asked: “May I put you on hold” before holding
  13. First Call Resolve 100%
  14. Received more than 50 Inbound Calls
  15. Caller’s name starts with a “C” like Christmas
  16. Received no FCR Coachings all Month
  17. Transferred call to Member Services
  18. Created a Help Ticket
  19. Completed a Call with zero Holds
  20. Helped a Teammate with a case
  21. Told Somone you are glad they called
  22. Submitted 7 Adjustment Sheets
  23. Created a case for someone trying to reach HRSS
  24. Helped a Teammate with a call
  25. Answered 3 Questions in Teams
  26. Transferred call to BMS
  27. Achieved Agent Satisfaction of 5.0
  28. Walk someone through an enrollment in PittWorx
  29. Completed 30+ Outbound calls for the Month
  30. Approved 5 Employee Life Events
  31. After-Call Work (ACW) < .05%
  32. Approved 6 Student Life Events
  33. Offered to call someone back with an answer
  34. Caller’s name starts with a “H” like Hannukah
  35. Sent an Appeal to Leadership
  36. Use the word “Spectacular” on a call
  37. Congratulated Somone on a call
  38. Received a Thank You from a caller
  39. Answer a question in Teams
  41. Answer a new hire Question
  42. Created 10 Salesforce Cases before 10 AM
  43. Achieved a 100% Quality score
  44. Completed 10 Outbound calls in one week