Sent an Appeal to Leadership Approved 6 Student Life Events Received no FCR Coachings all Month Caller’s name starts with a “H” like Hannukah Helped a Teammate with a case Created a Help Ticket Closed 20 Cases in One Day Achieved a 100% Quality score Told Somone you are glad they called Offered to call someone back with an answer After-Call Work (ACW) < .05% Transferred call to BMS Caller’s name starts with a “C” like Christmas Expressed Willingness to Help Walk someone through an enrollment in PittWorx Transferred call to Member Services Replied to 15 Cases in one day Answered 3 Questions in Teams Submitted 7 Adjustment Sheets Answer a question in Teams Received a Thank You from a caller Completed 10 Outbound calls in one week Congratulated Somone on a call Completed a Call with zero Holds Asked: “May I put you on hold” before holding Approved 5 Employee Life Events Received more than 50 Inbound Calls First Call Resolve 100% Achieved First call Resolution Created a case for someone trying to reach HRSS Answer a new hire Question Got a “Thank you” from someone in your case Processed 5 DocuSign Forms Sent an Enrollment confirmation Email Completed 30+ Outbound calls for the Month Wished someone a “Happy Holidays” Created 10 Salesforce Cases before 10 AM Average Hold Time Less than 20 seconds Wished someone good luck in classes Achieved Agent Satisfaction of 5.0 Help a student submit a life event Helped a Teammate with a call Use the word “Spectacular” on a call Sent an Appeal to Leadership Approved 6 Student Life Events Received no FCR Coachings all Month Caller’s name starts with a “H” like Hannukah Helped a Teammate with a case Created a Help Ticket Closed 20 Cases in One Day Achieved a 100% Quality score Told Somone you are glad they called Offered to call someone back with an answer After-Call Work (ACW) < .05% Transferred call to BMS Caller’s name starts with a “C” like Christmas Expressed Willingness to Help Walk someone through an enrollment in PittWorx Transferred call to Member Services Replied to 15 Cases in one day Answered 3 Questions in Teams Submitted 7 Adjustment Sheets Answer a question in Teams Received a Thank You from a caller Completed 10 Outbound calls in one week Congratulated Somone on a call Completed a Call with zero Holds Asked: “May I put you on hold” before holding Approved 5 Employee Life Events Received more than 50 Inbound Calls First Call Resolve 100% Achieved First call Resolution Created a case for someone trying to reach HRSS Answer a new hire Question Got a “Thank you” from someone in your case Processed 5 DocuSign Forms Sent an Enrollment confirmation Email Completed 30+ Outbound calls for the Month Wished someone a “Happy Holidays” Created 10 Salesforce Cases before 10 AM Average Hold Time Less than 20 seconds Wished someone good luck in classes Achieved Agent Satisfaction of 5.0 Help a student submit a life event Helped a Teammate with a call Use the word “Spectacular” on a call
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Sent an Appeal to Leadership
Approved 6 Student Life Events
Received no FCR Coachings all Month
Caller’s name starts with a “H” like Hannukah
Helped a Teammate with a case
Created a Help Ticket
Closed 20 Cases in One Day
Achieved a 100% Quality score
Told Somone you are glad they called
Offered to call someone back with an answer
After-Call Work (ACW) < .05%
Transferred call to BMS
Caller’s name starts with a “C” like Christmas
Expressed Willingness to Help
Walk someone through an enrollment in PittWorx
Transferred call to Member Services
Replied to 15 Cases in one day
Answered 3
Questions in Teams
Submitted 7 Adjustment Sheets
Answer a question in Teams
Received a Thank You from a caller
Completed 10 Outbound calls in one week
Congratulated Somone on a call
Completed a Call with zero Holds
Asked: “May I put you on hold” before holding
Approved 5 Employee Life Events
Received more than 50 Inbound Calls
First Call Resolve 100%
Achieved First call Resolution
Created a case for someone trying to reach HRSS
Answer a new hire Question
Got a “Thank you” from someone in your case
Processed 5 DocuSign Forms
Sent an Enrollment confirmation Email
Completed 30+ Outbound calls for the Month
Wished someone a “Happy Holidays”
Created 10 Salesforce Cases before 10 AM
Average Hold Time Less than 20 seconds
Wished someone good luck in classes
Achieved Agent Satisfaction of 5.0
Help a student submit a life event
Helped a Teammate with a call
Use the word “Spectacular” on a call