Closed 20Cases inOne DayFirst CallResolve100%Createda HelpTicketExpressedWillingnessto HelpAsked: “MayI put you onhold” beforeholdingSubmitted7AdjustmentSheetsApproved5EmployeeLife EventsCaller’sname startswith a “H”likeHannukahSent anAppeal toLeadershipCompleted10 Outboundcalls in oneweekProcessed5DocuSignFormsUse the word“Spectacular”on a callGot a “Thankyou” fromsomeone inyour caseReceiveda ThankYou froma callerWishedsomeonea “HappyHolidays”Helped aTeammatewith acaseWalksomeonethrough anenrollment inPittWorxAverageHold TimeLess than 20secondsAnswer aquestionin TeamsAfter-CallWork(ACW) <.05%Receivedmore than50 InboundCallsAnswer anew hireQuestionOffered tocallsomeoneback with ananswerCaller’sname startswith a “C”likeChristmasReceivedno FCRCoachingsall MonthHelp astudentsubmit alife eventAnswered3Questionsin TeamsReplied to15 Casesin one dayTransferredcall toMemberServicesCompleted30+Outboundcalls for theMonthAchieveda 100%QualityscoreCongratulatedSomone on acallApproved6 StudentLifeEventsCreated 10SalesforceCasesbefore 10AMAchievedFirst callResolutionWishedsomeonegood luckin classesCreated acase forsomeonetrying toreach HRSSCompleteda Call withzero HoldsSent anEnrollmentconfirmationEmailTold Somoneyou are gladthey calledHelped aTeammatewith a callTransferredcall to BMSAchievedAgentSatisfactionof 5.0Closed 20Cases inOne DayFirst CallResolve100%Createda HelpTicketExpressedWillingnessto HelpAsked: “MayI put you onhold” beforeholdingSubmitted7AdjustmentSheetsApproved5EmployeeLife EventsCaller’sname startswith a “H”likeHannukahSent anAppeal toLeadershipCompleted10 Outboundcalls in oneweekProcessed5DocuSignFormsUse the word“Spectacular”on a callGot a “Thankyou” fromsomeone inyour caseReceiveda ThankYou froma callerWishedsomeonea “HappyHolidays”Helped aTeammatewith acaseWalksomeonethrough anenrollment inPittWorxAverageHold TimeLess than 20secondsAnswer aquestionin TeamsAfter-CallWork(ACW) <.05%Receivedmore than50 InboundCallsAnswer anew hireQuestionOffered tocallsomeoneback with ananswerCaller’sname startswith a “C”likeChristmasReceivedno FCRCoachingsall MonthHelp astudentsubmit alife eventAnswered3Questionsin TeamsReplied to15 Casesin one dayTransferredcall toMemberServicesCompleted30+Outboundcalls for theMonthAchieveda 100%QualityscoreCongratulatedSomone on acallApproved6 StudentLifeEventsCreated 10SalesforceCasesbefore 10AMAchievedFirst callResolutionWishedsomeonegood luckin classesCreated acase forsomeonetrying toreach HRSSCompleteda Call withzero HoldsSent anEnrollmentconfirmationEmailTold Somoneyou are gladthey calledHelped aTeammatewith a callTransferredcall to BMSAchievedAgentSatisfactionof 5.0

BENEFITS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Closed 20 Cases in One Day
  2. First Call Resolve 100%
  3. Created a Help Ticket
  4. Expressed Willingness to Help
  5. Asked: “May I put you on hold” before holding
  6. Submitted 7 Adjustment Sheets
  7. Approved 5 Employee Life Events
  8. Caller’s name starts with a “H” like Hannukah
  9. Sent an Appeal to Leadership
  10. Completed 10 Outbound calls in one week
  11. Processed 5 DocuSign Forms
  12. Use the word “Spectacular” on a call
  13. Got a “Thank you” from someone in your case
  14. Received a Thank You from a caller
  15. Wished someone a “Happy Holidays”
  16. Helped a Teammate with a case
  17. Walk someone through an enrollment in PittWorx
  18. Average Hold Time Less than 20 seconds
  19. Answer a question in Teams
  20. After-Call Work (ACW) < .05%
  21. Received more than 50 Inbound Calls
  22. Answer a new hire Question
  23. Offered to call someone back with an answer
  24. Caller’s name starts with a “C” like Christmas
  25. Received no FCR Coachings all Month
  26. Help a student submit a life event
  27. Answered 3 Questions in Teams
  28. Replied to 15 Cases in one day
  29. Transferred call to Member Services
  30. Completed 30+ Outbound calls for the Month
  31. Achieved a 100% Quality score
  32. Congratulated Somone on a call
  33. Approved 6 Student Life Events
  35. Created 10 Salesforce Cases before 10 AM
  36. Achieved First call Resolution
  37. Wished someone good luck in classes
  38. Created a case for someone trying to reach HRSS
  39. Completed a Call with zero Holds
  40. Sent an Enrollment confirmation Email
  41. Told Somone you are glad they called
  42. Helped a Teammate with a call
  43. Transferred call to BMS
  44. Achieved Agent Satisfaction of 5.0