AchievedFirst callResolutionUse the word“Spectacular”on a callCaller’sname startswith a “H”likeHannukahWishedsomeonea “HappyHolidays”Completeda Call withzero HoldsSent anEnrollmentconfirmationEmailAchievedAgentSatisfactionof 5.0Got a “Thankyou” fromsomeone inyour caseWishedsomeonegood luckin classesSubmitted7AdjustmentSheetsCreateda HelpTicketProcessed5DocuSignFormsHelped aTeammatewith a callTransferredcall to BMSCongratulatedSomone on acallApproved5EmployeeLife EventsWalksomeonethrough anenrollment inPittWorxCaller’sname startswith a “C”likeChristmasHelped aTeammatewith acaseHelp astudentsubmit alife eventCreated acase forsomeonetrying toreach HRSSAverageHold TimeLess than 20secondsReplied to15 Casesin one dayReceivedmore than50 InboundCallsTold Somoneyou are gladthey calledExpressedWillingnessto HelpClosed 20Cases inOne DayCompleted10 Outboundcalls in oneweekCompleted30+Outboundcalls for theMonthSent anAppeal toLeadershipReceivedno FCRCoachingsall MonthReceiveda ThankYou froma callerOffered tocallsomeoneback with ananswerCreated 10SalesforceCasesbefore 10AMAsked: “MayI put you onhold” beforeholdingApproved6 StudentLifeEventsAnswer anew hireQuestionAnswer aquestionin TeamsAfter-CallWork(ACW) <.05%First CallResolve100%Transferredcall toMemberServicesAchieveda 100%QualityscoreAnswered3Questionsin TeamsAchievedFirst callResolutionUse the word“Spectacular”on a callCaller’sname startswith a “H”likeHannukahWishedsomeonea “HappyHolidays”Completeda Call withzero HoldsSent anEnrollmentconfirmationEmailAchievedAgentSatisfactionof 5.0Got a “Thankyou” fromsomeone inyour caseWishedsomeonegood luckin classesSubmitted7AdjustmentSheetsCreateda HelpTicketProcessed5DocuSignFormsHelped aTeammatewith a callTransferredcall to BMSCongratulatedSomone on acallApproved5EmployeeLife EventsWalksomeonethrough anenrollment inPittWorxCaller’sname startswith a “C”likeChristmasHelped aTeammatewith acaseHelp astudentsubmit alife eventCreated acase forsomeonetrying toreach HRSSAverageHold TimeLess than 20secondsReplied to15 Casesin one dayReceivedmore than50 InboundCallsTold Somoneyou are gladthey calledExpressedWillingnessto HelpClosed 20Cases inOne DayCompleted10 Outboundcalls in oneweekCompleted30+Outboundcalls for theMonthSent anAppeal toLeadershipReceivedno FCRCoachingsall MonthReceiveda ThankYou froma callerOffered tocallsomeoneback with ananswerCreated 10SalesforceCasesbefore 10AMAsked: “MayI put you onhold” beforeholdingApproved6 StudentLifeEventsAnswer anew hireQuestionAnswer aquestionin TeamsAfter-CallWork(ACW) <.05%First CallResolve100%Transferredcall toMemberServicesAchieveda 100%QualityscoreAnswered3Questionsin Teams

BENEFITS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Achieved First call Resolution
  2. Use the word “Spectacular” on a call
  3. Caller’s name starts with a “H” like Hannukah
  4. Wished someone a “Happy Holidays”
  5. Completed a Call with zero Holds
  6. Sent an Enrollment confirmation Email
  7. Achieved Agent Satisfaction of 5.0
  8. Got a “Thank you” from someone in your case
  9. Wished someone good luck in classes
  10. Submitted 7 Adjustment Sheets
  11. Created a Help Ticket
  12. Processed 5 DocuSign Forms
  13. Helped a Teammate with a call
  14. Transferred call to BMS
  15. Congratulated Somone on a call
  16. Approved 5 Employee Life Events
  17. Walk someone through an enrollment in PittWorx
  18. Caller’s name starts with a “C” like Christmas
  19. Helped a Teammate with a case
  20. Help a student submit a life event
  21. Created a case for someone trying to reach HRSS
  22. Average Hold Time Less than 20 seconds
  23. Replied to 15 Cases in one day
  24. Received more than 50 Inbound Calls
  25. Told Somone you are glad they called
  26. Expressed Willingness to Help
  27. Closed 20 Cases in One Day
  29. Completed 10 Outbound calls in one week
  30. Completed 30+ Outbound calls for the Month
  31. Sent an Appeal to Leadership
  32. Received no FCR Coachings all Month
  33. Received a Thank You from a caller
  34. Offered to call someone back with an answer
  35. Created 10 Salesforce Cases before 10 AM
  36. Asked: “May I put you on hold” before holding
  37. Approved 6 Student Life Events
  38. Answer a new hire Question
  39. Answer a question in Teams
  40. After-Call Work (ACW) < .05%
  41. First Call Resolve 100%
  42. Transferred call to Member Services
  43. Achieved a 100% Quality score
  44. Answered 3 Questions in Teams