BENEFITS BINGO

This bingo card has 1 images, a free space and 43 words: Achieved a 100% Quality score, After-Call Work (ACW) < .05%, Created a Help Ticket, Created 10 Salesforce Cases before 10 AM, Transferred call to BMS, Transferred call to Member Services, Created a case for someone trying to reach HRSS, Sent an Appeal to Leadership, Received a Thank You from a caller, Achieved First call Resolution, Answer a new hire Question, Expressed Willingness to Help, Asked: “May I put you on hold” before holding, Caller’s name starts with a “C” like Christmas, Caller’s name starts with a “H” like Hannukah, Wished someone a “Happy Holidays”, Completed a Call with zero Holds, Closed 20 Cases in One Day, Use the word “Spectacular” on a call, Received no FCR Coachings all Month, Answer a question in Teams, Helped a Teammate with a case, Helped a Teammate with a call, Walk someone through an enrollment in PittWorx, Help a student submit a life event, Got a “Thank you” from someone in your case, Completed 10 Outbound calls in one week, Completed 30+ Outbound calls for the Month, Achieved Agent Satisfaction of 5.0, First Call Resolve 100%, Received more than 50 Inbound Calls, Submitted 7 Adjustment Sheets, Approved 6 Student Life Events, Average Hold Time Less than 20 seconds, Processed 5 DocuSign Forms, Replied to 15 Cases in one day, Answered 3 Questions in Teams, Congratulated Somone on a call, Told Somone you are glad they called, Approved 5 Employee Life Events, Sent an Enrollment confirmation Email, Offered to call someone back with an answer and Wished someone good luck in classes.

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