Followthrough: Dowhat you sayyou will doKeepingall areasclean:all staffGo aboveandbeyondBe aproblemsolverGreeteveryonewith a"hello"CustomerService ISeveryonesjobAnsweringcall bellsquickly: allstaffThink ofwhat youCAN doinstead ...Beprofessionaland politeWeneedYOU!You areappreciated!RespectandDignityYOU CANmake adifference!Take pridein yourwork: itmatters!Encourageyour teammembersShow caretowards staff,residentsand guestsListenbeforespeakingUse theresident'sname whenspeaking tothemBe kind toyourcoworkersand staffAsk "Howmay I helpyou"?Smiling iscontagious!Pass it on!Kindnessdoesn'tcost athingThecustomersare why weare hereUse afriendly,caringtoneFollowthrough: Dowhat you sayyou will doKeepingall areasclean:all staffGo aboveandbeyondBe aproblemsolverGreeteveryonewith a"hello"CustomerService ISeveryonesjobAnsweringcall bellsquickly: allstaffThink ofwhat youCAN doinstead ...Beprofessionaland politeWeneedYOU!You areappreciated!RespectandDignityYOU CANmake adifference!Take pridein yourwork: itmatters!Encourageyour teammembersShow caretowards staff,residentsand guestsListenbeforespeakingUse theresident'sname whenspeaking tothemBe kind toyourcoworkersand staffAsk "Howmay I helpyou"?Smiling iscontagious!Pass it on!Kindnessdoesn'tcost athingThecustomersare why weare hereUse afriendly,caringtone

Hillside Customer Service "Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Follow through: Do what you say you will do
  2. Keeping all areas clean: all staff
  3. Go above and beyond
  4. Be a problem solver
  5. Greet everyone with a "hello"
  6. Customer Service IS everyones job
  7. Answering call bells quickly: all staff
  8. Think of what you CAN do instead ...
  9. Be professional and polite
  10. We need YOU!
  11. You are appreciated!
  12. Respect and Dignity
  13. YOU CAN make a difference!
  14. Take pride in your work: it matters!
  15. Encourage your team members
  16. Show care towards staff, residents and guests
  17. Listen before speaking
  18. Use the resident's name when speaking to them
  19. Be kind to your coworkers and staff
  20. Ask "How may I help you"?
  21. Smiling is contagious! Pass it on!
  22. Kindness doesn't cost a thing
  23. The customers are why we are here
  24. Use a friendly, caring tone