YOU CANmake adifference!Go aboveandbeyondSmiling iscontagious!Pass it on!ListenbeforespeakingYou areappreciated!Be aproblemsolverUse theresident'sname whenspeaking tothemGreeteveryonewith a"hello"Show caretowards staff,residentsand guestsAnsweringcall bellsquickly: allstaffRespectandDignityKindnessdoesn'tcost athingUse afriendly,caringtoneThink ofwhat youCAN doinstead ...Thecustomersare why weare hereCustomerService ISeveryonesjobBeprofessionaland politeBe kind toyourcoworkersand staffWeneedYOU!Followthrough: Dowhat you sayyou will doAsk "Howmay I helpyou"?Keepingall areasclean:all staffTake pridein yourwork: itmatters!Encourageyour teammembersYOU CANmake adifference!Go aboveandbeyondSmiling iscontagious!Pass it on!ListenbeforespeakingYou areappreciated!Be aproblemsolverUse theresident'sname whenspeaking tothemGreeteveryonewith a"hello"Show caretowards staff,residentsand guestsAnsweringcall bellsquickly: allstaffRespectandDignityKindnessdoesn'tcost athingUse afriendly,caringtoneThink ofwhat youCAN doinstead ...Thecustomersare why weare hereCustomerService ISeveryonesjobBeprofessionaland politeBe kind toyourcoworkersand staffWeneedYOU!Followthrough: Dowhat you sayyou will doAsk "Howmay I helpyou"?Keepingall areasclean:all staffTake pridein yourwork: itmatters!Encourageyour teammembers

Hillside Customer Service "Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. YOU CAN make a difference!
  2. Go above and beyond
  3. Smiling is contagious! Pass it on!
  4. Listen before speaking
  5. You are appreciated!
  6. Be a problem solver
  7. Use the resident's name when speaking to them
  8. Greet everyone with a "hello"
  9. Show care towards staff, residents and guests
  10. Answering call bells quickly: all staff
  11. Respect and Dignity
  12. Kindness doesn't cost a thing
  13. Use a friendly, caring tone
  14. Think of what you CAN do instead ...
  15. The customers are why we are here
  16. Customer Service IS everyones job
  17. Be professional and polite
  18. Be kind to your coworkers and staff
  19. We need YOU!
  20. Follow through: Do what you say you will do
  21. Ask "How may I help you"?
  22. Keeping all areas clean: all staff
  23. Take pride in your work: it matters!
  24. Encourage your team members