Use afriendly,caringtoneTake pridein yourwork: itmatters!Thecustomersare why weare hereKeepingall areasclean:all staffCustomerService ISeveryonesjobListenbeforespeakingBe kind toyourcoworkersand staffFollowthrough: Dowhat you sayyou will doGreeteveryonewith a"hello"Encourageyour teammembersBe aproblemsolverYou areappreciated!WeneedYOU!YOU CANmake adifference!Think ofwhat youCAN doinstead ...Kindnessdoesn'tcost athingAnsweringcall bellsquickly: allstaffBeprofessionaland politeSmiling iscontagious!Pass it on!Show caretowards staff,residentsand guestsUse theresident'sname whenspeaking tothemGo aboveandbeyondRespectandDignityAsk "Howmay I helpyou"?Use afriendly,caringtoneTake pridein yourwork: itmatters!Thecustomersare why weare hereKeepingall areasclean:all staffCustomerService ISeveryonesjobListenbeforespeakingBe kind toyourcoworkersand staffFollowthrough: Dowhat you sayyou will doGreeteveryonewith a"hello"Encourageyour teammembersBe aproblemsolverYou areappreciated!WeneedYOU!YOU CANmake adifference!Think ofwhat youCAN doinstead ...Kindnessdoesn'tcost athingAnsweringcall bellsquickly: allstaffBeprofessionaland politeSmiling iscontagious!Pass it on!Show caretowards staff,residentsand guestsUse theresident'sname whenspeaking tothemGo aboveandbeyondRespectandDignityAsk "Howmay I helpyou"?

Hillside Customer Service "Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use a friendly, caring tone
  2. Take pride in your work: it matters!
  3. The customers are why we are here
  4. Keeping all areas clean: all staff
  5. Customer Service IS everyones job
  6. Listen before speaking
  7. Be kind to your coworkers and staff
  8. Follow through: Do what you say you will do
  9. Greet everyone with a "hello"
  10. Encourage your team members
  11. Be a problem solver
  12. You are appreciated!
  13. We need YOU!
  14. YOU CAN make a difference!
  15. Think of what you CAN do instead ...
  16. Kindness doesn't cost a thing
  17. Answering call bells quickly: all staff
  18. Be professional and polite
  19. Smiling is contagious! Pass it on!
  20. Show care towards staff, residents and guests
  21. Use the resident's name when speaking to them
  22. Go above and beyond
  23. Respect and Dignity
  24. Ask "How may I help you"?