Think ofwhat youCAN doinstead ...Answeringcall bellsquickly: allstaffYOU CANmake adifference!Kindnessdoesn'tcost athingFollowthrough: Dowhat you sayyou will doUse afriendly,caringtoneYou areappreciated!Use theresident'sname whenspeaking tothemCustomerService ISeveryonesjobAsk "Howmay I helpyou"?Encourageyour teammembersWeneedYOU!Go aboveandbeyondTake pridein yourwork: itmatters!Keepingall areasclean:all staffBe kind toyourcoworkersand staffRespectandDignityListenbeforespeakingSmiling iscontagious!Pass it on!Be aproblemsolverGreeteveryonewith a"hello"Show caretowards staff,residentsand guestsThecustomersare why weare hereBeprofessionaland politeThink ofwhat youCAN doinstead ...Answeringcall bellsquickly: allstaffYOU CANmake adifference!Kindnessdoesn'tcost athingFollowthrough: Dowhat you sayyou will doUse afriendly,caringtoneYou areappreciated!Use theresident'sname whenspeaking tothemCustomerService ISeveryonesjobAsk "Howmay I helpyou"?Encourageyour teammembersWeneedYOU!Go aboveandbeyondTake pridein yourwork: itmatters!Keepingall areasclean:all staffBe kind toyourcoworkersand staffRespectandDignityListenbeforespeakingSmiling iscontagious!Pass it on!Be aproblemsolverGreeteveryonewith a"hello"Show caretowards staff,residentsand guestsThecustomersare why weare hereBeprofessionaland polite

Hillside Customer Service "Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Think of what you CAN do instead ...
  2. Answering call bells quickly: all staff
  3. YOU CAN make a difference!
  4. Kindness doesn't cost a thing
  5. Follow through: Do what you say you will do
  6. Use a friendly, caring tone
  7. You are appreciated!
  8. Use the resident's name when speaking to them
  9. Customer Service IS everyones job
  10. Ask "How may I help you"?
  11. Encourage your team members
  12. We need YOU!
  13. Go above and beyond
  14. Take pride in your work: it matters!
  15. Keeping all areas clean: all staff
  16. Be kind to your coworkers and staff
  17. Respect and Dignity
  18. Listen before speaking
  19. Smiling is contagious! Pass it on!
  20. Be a problem solver
  21. Greet everyone with a "hello"
  22. Show care towards staff, residents and guests
  23. The customers are why we are here
  24. Be professional and polite