You areappreciated!YOU CANmake adifference!Think ofwhat youCAN doinstead ...CustomerService ISeveryonesjobTake pridein yourwork: itmatters!ListenbeforespeakingUse theresident'sname whenspeaking tothemFollowthrough: Dowhat you sayyou will doAsk "Howmay I helpyou"?Kindnessdoesn'tcost athingThecustomersare why weare hereAnsweringcall bellsquickly: allstaffRespectandDignityEncourageyour teammembersShow caretowards staff,residentsand guestsSmiling iscontagious!Pass it on!Greeteveryonewith a"hello"Use afriendly,caringtoneGo aboveandbeyondBe aproblemsolverBeprofessionaland politeWeneedYOU!Keepingall areasclean:all staffBe kind toyourcoworkersand staffYou areappreciated!YOU CANmake adifference!Think ofwhat youCAN doinstead ...CustomerService ISeveryonesjobTake pridein yourwork: itmatters!ListenbeforespeakingUse theresident'sname whenspeaking tothemFollowthrough: Dowhat you sayyou will doAsk "Howmay I helpyou"?Kindnessdoesn'tcost athingThecustomersare why weare hereAnsweringcall bellsquickly: allstaffRespectandDignityEncourageyour teammembersShow caretowards staff,residentsand guestsSmiling iscontagious!Pass it on!Greeteveryonewith a"hello"Use afriendly,caringtoneGo aboveandbeyondBe aproblemsolverBeprofessionaland politeWeneedYOU!Keepingall areasclean:all staffBe kind toyourcoworkersand staff

Hillside Customer Service "Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You are appreciated!
  2. YOU CAN make a difference!
  3. Think of what you CAN do instead ...
  4. Customer Service IS everyones job
  5. Take pride in your work: it matters!
  6. Listen before speaking
  7. Use the resident's name when speaking to them
  8. Follow through: Do what you say you will do
  9. Ask "How may I help you"?
  10. Kindness doesn't cost a thing
  11. The customers are why we are here
  12. Answering call bells quickly: all staff
  13. Respect and Dignity
  14. Encourage your team members
  15. Show care towards staff, residents and guests
  16. Smiling is contagious! Pass it on!
  17. Greet everyone with a "hello"
  18. Use a friendly, caring tone
  19. Go above and beyond
  20. Be a problem solver
  21. Be professional and polite
  22. We need YOU!
  23. Keeping all areas clean: all staff
  24. Be kind to your coworkers and staff