Take pridein yourwork: itmatters!Use theresident'sname whenspeaking tothemThink ofwhat youCAN doinstead ...Beprofessionaland politeCustomerService ISeveryonesjobShow caretowards staff,residentsand guestsYOU CANmake adifference!Be kind toyourcoworkersand staffKindnessdoesn'tcost athingAnsweringcall bellsquickly: allstaffSmiling iscontagious!Pass it on!RespectandDignityBe aproblemsolverYou areappreciated!Keepingall areasclean:all staffFollowthrough: Dowhat you sayyou will doListenbeforespeakingUse afriendly,caringtoneEncourageyour teammembersGreeteveryonewith a"hello"Thecustomersare why weare hereWeneedYOU!Ask "Howmay I helpyou"?Go aboveandbeyondTake pridein yourwork: itmatters!Use theresident'sname whenspeaking tothemThink ofwhat youCAN doinstead ...Beprofessionaland politeCustomerService ISeveryonesjobShow caretowards staff,residentsand guestsYOU CANmake adifference!Be kind toyourcoworkersand staffKindnessdoesn'tcost athingAnsweringcall bellsquickly: allstaffSmiling iscontagious!Pass it on!RespectandDignityBe aproblemsolverYou areappreciated!Keepingall areasclean:all staffFollowthrough: Dowhat you sayyou will doListenbeforespeakingUse afriendly,caringtoneEncourageyour teammembersGreeteveryonewith a"hello"Thecustomersare why weare hereWeneedYOU!Ask "Howmay I helpyou"?Go aboveandbeyond

Hillside Customer Service "Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take pride in your work: it matters!
  2. Use the resident's name when speaking to them
  3. Think of what you CAN do instead ...
  4. Be professional and polite
  5. Customer Service IS everyones job
  6. Show care towards staff, residents and guests
  7. YOU CAN make a difference!
  8. Be kind to your coworkers and staff
  9. Kindness doesn't cost a thing
  10. Answering call bells quickly: all staff
  11. Smiling is contagious! Pass it on!
  12. Respect and Dignity
  13. Be a problem solver
  14. You are appreciated!
  15. Keeping all areas clean: all staff
  16. Follow through: Do what you say you will do
  17. Listen before speaking
  18. Use a friendly, caring tone
  19. Encourage your team members
  20. Greet everyone with a "hello"
  21. The customers are why we are here
  22. We need YOU!
  23. Ask "How may I help you"?
  24. Go above and beyond