YOU CANmake adifference!Go aboveandbeyondKindnessdoesn'tcost athingAnsweringcall bellsquickly: allstaffUse theresident'sname whenspeaking tothemYou areappreciated!ListenbeforespeakingAsk "Howmay I helpyou"?Followthrough: Dowhat you sayyou will doEncourageyour teammembersWeneedYOU!CustomerService ISeveryonesjobBe aproblemsolverShow caretowards staff,residentsand guestsGreeteveryonewith a"hello"Take pridein yourwork: itmatters!Think ofwhat youCAN doinstead ...RespectandDignityBeprofessionaland politeThecustomersare why weare hereSmiling iscontagious!Pass it on!Use afriendly,caringtoneBe kind toyourcoworkersand staffKeepingall areasclean:all staffYOU CANmake adifference!Go aboveandbeyondKindnessdoesn'tcost athingAnsweringcall bellsquickly: allstaffUse theresident'sname whenspeaking tothemYou areappreciated!ListenbeforespeakingAsk "Howmay I helpyou"?Followthrough: Dowhat you sayyou will doEncourageyour teammembersWeneedYOU!CustomerService ISeveryonesjobBe aproblemsolverShow caretowards staff,residentsand guestsGreeteveryonewith a"hello"Take pridein yourwork: itmatters!Think ofwhat youCAN doinstead ...RespectandDignityBeprofessionaland politeThecustomersare why weare hereSmiling iscontagious!Pass it on!Use afriendly,caringtoneBe kind toyourcoworkersand staffKeepingall areasclean:all staff

Hillside Customer Service "Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. YOU CAN make a difference!
  2. Go above and beyond
  3. Kindness doesn't cost a thing
  4. Answering call bells quickly: all staff
  5. Use the resident's name when speaking to them
  6. You are appreciated!
  7. Listen before speaking
  8. Ask "How may I help you"?
  9. Follow through: Do what you say you will do
  10. Encourage your team members
  11. We need YOU!
  12. Customer Service IS everyones job
  13. Be a problem solver
  14. Show care towards staff, residents and guests
  15. Greet everyone with a "hello"
  16. Take pride in your work: it matters!
  17. Think of what you CAN do instead ...
  18. Respect and Dignity
  19. Be professional and polite
  20. The customers are why we are here
  21. Smiling is contagious! Pass it on!
  22. Use a friendly, caring tone
  23. Be kind to your coworkers and staff
  24. Keeping all areas clean: all staff