Kindnessdoesn'tcost athingAsk "Howmay I helpyou"?Keepingall areasclean:all staffGreeteveryonewith a"hello"Followthrough: Dowhat you sayyou will doAnsweringcall bellsquickly: allstaffRespectandDignityEncourageyour teammembersYou areappreciated!Show caretowards staff,residentsand guestsWeneedYOU!YOU CANmake adifference!Be kind toyourcoworkersand staffTake pridein yourwork: itmatters!Think ofwhat youCAN doinstead ...Be aproblemsolverUse afriendly,caringtoneGo aboveandbeyondCustomerService ISeveryonesjobListenbeforespeakingSmiling iscontagious!Pass it on!Beprofessionaland politeThecustomersare why weare hereUse theresident'sname whenspeaking tothemKindnessdoesn'tcost athingAsk "Howmay I helpyou"?Keepingall areasclean:all staffGreeteveryonewith a"hello"Followthrough: Dowhat you sayyou will doAnsweringcall bellsquickly: allstaffRespectandDignityEncourageyour teammembersYou areappreciated!Show caretowards staff,residentsand guestsWeneedYOU!YOU CANmake adifference!Be kind toyourcoworkersand staffTake pridein yourwork: itmatters!Think ofwhat youCAN doinstead ...Be aproblemsolverUse afriendly,caringtoneGo aboveandbeyondCustomerService ISeveryonesjobListenbeforespeakingSmiling iscontagious!Pass it on!Beprofessionaland politeThecustomersare why weare hereUse theresident'sname whenspeaking tothem

Hillside Customer Service "Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Kindness doesn't cost a thing
  2. Ask "How may I help you"?
  3. Keeping all areas clean: all staff
  4. Greet everyone with a "hello"
  5. Follow through: Do what you say you will do
  6. Answering call bells quickly: all staff
  7. Respect and Dignity
  8. Encourage your team members
  9. You are appreciated!
  10. Show care towards staff, residents and guests
  11. We need YOU!
  12. YOU CAN make a difference!
  13. Be kind to your coworkers and staff
  14. Take pride in your work: it matters!
  15. Think of what you CAN do instead ...
  16. Be a problem solver
  17. Use a friendly, caring tone
  18. Go above and beyond
  19. Customer Service IS everyones job
  20. Listen before speaking
  21. Smiling is contagious! Pass it on!
  22. Be professional and polite
  23. The customers are why we are here
  24. Use the resident's name when speaking to them