Go aboveandbeyondGreeteveryonewith a"hello"Show caretowards staff,residentsand guestsYOU CANmake adifference!Be aproblemsolverTake pridein yourwork: itmatters!Beprofessionaland politeYou areappreciated!Answeringcall bellsquickly: allstaffAsk "Howmay I helpyou"?Keepingall areasclean:all staffKindnessdoesn'tcost athingBe kind toyourcoworkersand staffListenbeforespeakingEncourageyour teammembersUse afriendly,caringtoneSmiling iscontagious!Pass it on!RespectandDignityThecustomersare why weare hereWeneedYOU!Think ofwhat youCAN doinstead ...Use theresident'sname whenspeaking tothemFollowthrough: Dowhat you sayyou will doCustomerService ISeveryonesjobGo aboveandbeyondGreeteveryonewith a"hello"Show caretowards staff,residentsand guestsYOU CANmake adifference!Be aproblemsolverTake pridein yourwork: itmatters!Beprofessionaland politeYou areappreciated!Answeringcall bellsquickly: allstaffAsk "Howmay I helpyou"?Keepingall areasclean:all staffKindnessdoesn'tcost athingBe kind toyourcoworkersand staffListenbeforespeakingEncourageyour teammembersUse afriendly,caringtoneSmiling iscontagious!Pass it on!RespectandDignityThecustomersare why weare hereWeneedYOU!Think ofwhat youCAN doinstead ...Use theresident'sname whenspeaking tothemFollowthrough: Dowhat you sayyou will doCustomerService ISeveryonesjob

Hillside Customer Service "Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Go above and beyond
  2. Greet everyone with a "hello"
  3. Show care towards staff, residents and guests
  4. YOU CAN make a difference!
  5. Be a problem solver
  6. Take pride in your work: it matters!
  7. Be professional and polite
  8. You are appreciated!
  9. Answering call bells quickly: all staff
  10. Ask "How may I help you"?
  11. Keeping all areas clean: all staff
  12. Kindness doesn't cost a thing
  13. Be kind to your coworkers and staff
  14. Listen before speaking
  15. Encourage your team members
  16. Use a friendly, caring tone
  17. Smiling is contagious! Pass it on!
  18. Respect and Dignity
  19. The customers are why we are here
  20. We need YOU!
  21. Think of what you CAN do instead ...
  22. Use the resident's name when speaking to them
  23. Follow through: Do what you say you will do
  24. Customer Service IS everyones job