Be aproblemsolverThink ofwhat youCAN doinstead ...Greeteveryonewith a"hello"Be kind toyourcoworkersand staffKindnessdoesn'tcost athingYOU CANmake adifference!RespectandDignityBeprofessionaland politeAnsweringcall bellsquickly: allstaffListenbeforespeakingKeepingall areasclean:all staffYou areappreciated!Thecustomersare why weare hereCustomerService ISeveryonesjobFollowthrough: Dowhat you sayyou will doEncourageyour teammembersAsk "Howmay I helpyou"?Go aboveandbeyondWeneedYOU!Use theresident'sname whenspeaking tothemTake pridein yourwork: itmatters!Smiling iscontagious!Pass it on!Show caretowards staff,residentsand guestsUse afriendly,caringtoneBe aproblemsolverThink ofwhat youCAN doinstead ...Greeteveryonewith a"hello"Be kind toyourcoworkersand staffKindnessdoesn'tcost athingYOU CANmake adifference!RespectandDignityBeprofessionaland politeAnsweringcall bellsquickly: allstaffListenbeforespeakingKeepingall areasclean:all staffYou areappreciated!Thecustomersare why weare hereCustomerService ISeveryonesjobFollowthrough: Dowhat you sayyou will doEncourageyour teammembersAsk "Howmay I helpyou"?Go aboveandbeyondWeneedYOU!Use theresident'sname whenspeaking tothemTake pridein yourwork: itmatters!Smiling iscontagious!Pass it on!Show caretowards staff,residentsand guestsUse afriendly,caringtone

Hillside Customer Service "Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be a problem solver
  2. Think of what you CAN do instead ...
  3. Greet everyone with a "hello"
  4. Be kind to your coworkers and staff
  5. Kindness doesn't cost a thing
  6. YOU CAN make a difference!
  7. Respect and Dignity
  8. Be professional and polite
  9. Answering call bells quickly: all staff
  10. Listen before speaking
  11. Keeping all areas clean: all staff
  12. You are appreciated!
  13. The customers are why we are here
  14. Customer Service IS everyones job
  15. Follow through: Do what you say you will do
  16. Encourage your team members
  17. Ask "How may I help you"?
  18. Go above and beyond
  19. We need YOU!
  20. Use the resident's name when speaking to them
  21. Take pride in your work: it matters!
  22. Smiling is contagious! Pass it on!
  23. Show care towards staff, residents and guests
  24. Use a friendly, caring tone