Ask "Howmay I helpyou"?Be kind toyourcoworkersand staffShow caretowards staff,residentsand guestsBeprofessionaland politeKindnessdoesn'tcost athingRespectandDignityUse theresident'sname whenspeaking tothemTake pridein yourwork: itmatters!Keepingall areasclean:all staffUse afriendly,caringtoneThecustomersare why weare hereWeneedYOU!CustomerService ISeveryonesjobThink ofwhat youCAN doinstead ...Answeringcall bellsquickly: allstaffGreeteveryonewith a"hello"Followthrough: Dowhat you sayyou will doListenbeforespeakingGo aboveandbeyondSmiling iscontagious!Pass it on!Be aproblemsolverYou areappreciated!YOU CANmake adifference!Encourageyour teammembersAsk "Howmay I helpyou"?Be kind toyourcoworkersand staffShow caretowards staff,residentsand guestsBeprofessionaland politeKindnessdoesn'tcost athingRespectandDignityUse theresident'sname whenspeaking tothemTake pridein yourwork: itmatters!Keepingall areasclean:all staffUse afriendly,caringtoneThecustomersare why weare hereWeneedYOU!CustomerService ISeveryonesjobThink ofwhat youCAN doinstead ...Answeringcall bellsquickly: allstaffGreeteveryonewith a"hello"Followthrough: Dowhat you sayyou will doListenbeforespeakingGo aboveandbeyondSmiling iscontagious!Pass it on!Be aproblemsolverYou areappreciated!YOU CANmake adifference!Encourageyour teammembers

Hillside Customer Service "Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask "How may I help you"?
  2. Be kind to your coworkers and staff
  3. Show care towards staff, residents and guests
  4. Be professional and polite
  5. Kindness doesn't cost a thing
  6. Respect and Dignity
  7. Use the resident's name when speaking to them
  8. Take pride in your work: it matters!
  9. Keeping all areas clean: all staff
  10. Use a friendly, caring tone
  11. The customers are why we are here
  12. We need YOU!
  13. Customer Service IS everyones job
  14. Think of what you CAN do instead ...
  15. Answering call bells quickly: all staff
  16. Greet everyone with a "hello"
  17. Follow through: Do what you say you will do
  18. Listen before speaking
  19. Go above and beyond
  20. Smiling is contagious! Pass it on!
  21. Be a problem solver
  22. You are appreciated!
  23. YOU CAN make a difference!
  24. Encourage your team members