Ask "Howmay I helpyou"?CustomerService ISeveryonesjobGo aboveandbeyondKindnessdoesn'tcost athingUse theresident'sname whenspeaking tothemListenbeforespeakingAnsweringcall bellsquickly: allstaffTake pridein yourwork: itmatters!Beprofessionaland politeWeneedYOU!Smiling iscontagious!Pass it on!Greeteveryonewith a"hello"Use afriendly,caringtoneThecustomersare why weare hereThink ofwhat youCAN doinstead ...Be kind toyourcoworkersand staffBe aproblemsolverKeepingall areasclean:all staffShow caretowards staff,residentsand guestsEncourageyour teammembersRespectandDignityYou areappreciated!Followthrough: Dowhat you sayyou will doYOU CANmake adifference!Ask "Howmay I helpyou"?CustomerService ISeveryonesjobGo aboveandbeyondKindnessdoesn'tcost athingUse theresident'sname whenspeaking tothemListenbeforespeakingAnsweringcall bellsquickly: allstaffTake pridein yourwork: itmatters!Beprofessionaland politeWeneedYOU!Smiling iscontagious!Pass it on!Greeteveryonewith a"hello"Use afriendly,caringtoneThecustomersare why weare hereThink ofwhat youCAN doinstead ...Be kind toyourcoworkersand staffBe aproblemsolverKeepingall areasclean:all staffShow caretowards staff,residentsand guestsEncourageyour teammembersRespectandDignityYou areappreciated!Followthrough: Dowhat you sayyou will doYOU CANmake adifference!

Hillside Customer Service "Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask "How may I help you"?
  2. Customer Service IS everyones job
  3. Go above and beyond
  4. Kindness doesn't cost a thing
  5. Use the resident's name when speaking to them
  6. Listen before speaking
  7. Answering call bells quickly: all staff
  8. Take pride in your work: it matters!
  9. Be professional and polite
  10. We need YOU!
  11. Smiling is contagious! Pass it on!
  12. Greet everyone with a "hello"
  13. Use a friendly, caring tone
  14. The customers are why we are here
  15. Think of what you CAN do instead ...
  16. Be kind to your coworkers and staff
  17. Be a problem solver
  18. Keeping all areas clean: all staff
  19. Show care towards staff, residents and guests
  20. Encourage your team members
  21. Respect and Dignity
  22. You are appreciated!
  23. Follow through: Do what you say you will do
  24. YOU CAN make a difference!