Go aboveandbeyondAsk "Howmay I helpyou"?WeneedYOU!Take pridein yourwork: itmatters!Think ofwhat youCAN doinstead ...Keepingall areasclean:all staffShow caretowards staff,residentsand guestsYou areappreciated!Be kind toyourcoworkersand staffSmiling iscontagious!Pass it on!Greeteveryonewith a"hello"CustomerService ISeveryonesjobEncourageyour teammembersRespectandDignityAnsweringcall bellsquickly: allstaffYOU CANmake adifference!ListenbeforespeakingBeprofessionaland politeFollowthrough: Dowhat you sayyou will doBe aproblemsolverThecustomersare why weare hereUse afriendly,caringtoneUse theresident'sname whenspeaking tothemKindnessdoesn'tcost athingGo aboveandbeyondAsk "Howmay I helpyou"?WeneedYOU!Take pridein yourwork: itmatters!Think ofwhat youCAN doinstead ...Keepingall areasclean:all staffShow caretowards staff,residentsand guestsYou areappreciated!Be kind toyourcoworkersand staffSmiling iscontagious!Pass it on!Greeteveryonewith a"hello"CustomerService ISeveryonesjobEncourageyour teammembersRespectandDignityAnsweringcall bellsquickly: allstaffYOU CANmake adifference!ListenbeforespeakingBeprofessionaland politeFollowthrough: Dowhat you sayyou will doBe aproblemsolverThecustomersare why weare hereUse afriendly,caringtoneUse theresident'sname whenspeaking tothemKindnessdoesn'tcost athing

Hillside Customer Service "Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Go above and beyond
  2. Ask "How may I help you"?
  3. We need YOU!
  4. Take pride in your work: it matters!
  5. Think of what you CAN do instead ...
  6. Keeping all areas clean: all staff
  7. Show care towards staff, residents and guests
  8. You are appreciated!
  9. Be kind to your coworkers and staff
  10. Smiling is contagious! Pass it on!
  11. Greet everyone with a "hello"
  12. Customer Service IS everyones job
  13. Encourage your team members
  14. Respect and Dignity
  15. Answering call bells quickly: all staff
  16. YOU CAN make a difference!
  17. Listen before speaking
  18. Be professional and polite
  19. Follow through: Do what you say you will do
  20. Be a problem solver
  21. The customers are why we are here
  22. Use a friendly, caring tone
  23. Use the resident's name when speaking to them
  24. Kindness doesn't cost a thing