Ask "Howmay I helpyou"?Be kind toyourcoworkersand staffBeprofessionaland politeAnsweringcall bellsquickly: allstaffThink ofwhat youCAN doinstead ...Be aproblemsolverShow caretowards staff,residentsand guestsTake pridein yourwork: itmatters!Go aboveandbeyondUse theresident'sname whenspeaking tothemCustomerService ISeveryonesjobThecustomersare why weare hereListenbeforespeakingGreeteveryonewith a"hello"Followthrough: Dowhat you sayyou will doRespectandDignityKeepingall areasclean:all staffKindnessdoesn'tcost athingYou areappreciated!YOU CANmake adifference!WeneedYOU!Encourageyour teammembersUse afriendly,caringtoneSmiling iscontagious!Pass it on!Ask "Howmay I helpyou"?Be kind toyourcoworkersand staffBeprofessionaland politeAnsweringcall bellsquickly: allstaffThink ofwhat youCAN doinstead ...Be aproblemsolverShow caretowards staff,residentsand guestsTake pridein yourwork: itmatters!Go aboveandbeyondUse theresident'sname whenspeaking tothemCustomerService ISeveryonesjobThecustomersare why weare hereListenbeforespeakingGreeteveryonewith a"hello"Followthrough: Dowhat you sayyou will doRespectandDignityKeepingall areasclean:all staffKindnessdoesn'tcost athingYou areappreciated!YOU CANmake adifference!WeneedYOU!Encourageyour teammembersUse afriendly,caringtoneSmiling iscontagious!Pass it on!

Hillside Customer Service "Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask "How may I help you"?
  2. Be kind to your coworkers and staff
  3. Be professional and polite
  4. Answering call bells quickly: all staff
  5. Think of what you CAN do instead ...
  6. Be a problem solver
  7. Show care towards staff, residents and guests
  8. Take pride in your work: it matters!
  9. Go above and beyond
  10. Use the resident's name when speaking to them
  11. Customer Service IS everyones job
  12. The customers are why we are here
  13. Listen before speaking
  14. Greet everyone with a "hello"
  15. Follow through: Do what you say you will do
  16. Respect and Dignity
  17. Keeping all areas clean: all staff
  18. Kindness doesn't cost a thing
  19. You are appreciated!
  20. YOU CAN make a difference!
  21. We need YOU!
  22. Encourage your team members
  23. Use a friendly, caring tone
  24. Smiling is contagious! Pass it on!