Keepingall areasclean:all staffCustomerService ISeveryonesjobTake pridein yourwork: itmatters!RespectandDignityYOU CANmake adifference!Followthrough: Dowhat you sayyou will doAsk "Howmay I helpyou"?You areappreciated!Kindnessdoesn'tcost athingThecustomersare why weare hereWeneedYOU!Be aproblemsolverGo aboveandbeyondGreeteveryonewith a"hello"ListenbeforespeakingShow caretowards staff,residentsand guestsSmiling iscontagious!Pass it on!Be kind toyourcoworkersand staffUse afriendly,caringtoneBeprofessionaland politeUse theresident'sname whenspeaking tothemAnsweringcall bellsquickly: allstaffThink ofwhat youCAN doinstead ...Encourageyour teammembersKeepingall areasclean:all staffCustomerService ISeveryonesjobTake pridein yourwork: itmatters!RespectandDignityYOU CANmake adifference!Followthrough: Dowhat you sayyou will doAsk "Howmay I helpyou"?You areappreciated!Kindnessdoesn'tcost athingThecustomersare why weare hereWeneedYOU!Be aproblemsolverGo aboveandbeyondGreeteveryonewith a"hello"ListenbeforespeakingShow caretowards staff,residentsand guestsSmiling iscontagious!Pass it on!Be kind toyourcoworkersand staffUse afriendly,caringtoneBeprofessionaland politeUse theresident'sname whenspeaking tothemAnsweringcall bellsquickly: allstaffThink ofwhat youCAN doinstead ...Encourageyour teammembers

Hillside Customer Service "Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Keeping all areas clean: all staff
  2. Customer Service IS everyones job
  3. Take pride in your work: it matters!
  4. Respect and Dignity
  5. YOU CAN make a difference!
  6. Follow through: Do what you say you will do
  7. Ask "How may I help you"?
  8. You are appreciated!
  9. Kindness doesn't cost a thing
  10. The customers are why we are here
  11. We need YOU!
  12. Be a problem solver
  13. Go above and beyond
  14. Greet everyone with a "hello"
  15. Listen before speaking
  16. Show care towards staff, residents and guests
  17. Smiling is contagious! Pass it on!
  18. Be kind to your coworkers and staff
  19. Use a friendly, caring tone
  20. Be professional and polite
  21. Use the resident's name when speaking to them
  22. Answering call bells quickly: all staff
  23. Think of what you CAN do instead ...
  24. Encourage your team members