You areappreciated!Beprofessionaland politeListenbeforespeakingSmiling iscontagious!Pass it on!Be aproblemsolverBe kind toyourcoworkersand staffAnsweringcall bellsquickly: allstaffGo aboveandbeyondKeepingall areasclean:all staffAsk "Howmay I helpyou"?CustomerService ISeveryonesjobEncourageyour teammembersGreeteveryonewith a"hello"Think ofwhat youCAN doinstead ...Show caretowards staff,residentsand guestsWeneedYOU!Kindnessdoesn'tcost athingFollowthrough: Dowhat you sayyou will doThecustomersare why weare hereUse theresident'sname whenspeaking tothemYOU CANmake adifference!Use afriendly,caringtoneTake pridein yourwork: itmatters!RespectandDignityYou areappreciated!Beprofessionaland politeListenbeforespeakingSmiling iscontagious!Pass it on!Be aproblemsolverBe kind toyourcoworkersand staffAnsweringcall bellsquickly: allstaffGo aboveandbeyondKeepingall areasclean:all staffAsk "Howmay I helpyou"?CustomerService ISeveryonesjobEncourageyour teammembersGreeteveryonewith a"hello"Think ofwhat youCAN doinstead ...Show caretowards staff,residentsand guestsWeneedYOU!Kindnessdoesn'tcost athingFollowthrough: Dowhat you sayyou will doThecustomersare why weare hereUse theresident'sname whenspeaking tothemYOU CANmake adifference!Use afriendly,caringtoneTake pridein yourwork: itmatters!RespectandDignity

Hillside Customer Service "Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You are appreciated!
  2. Be professional and polite
  3. Listen before speaking
  4. Smiling is contagious! Pass it on!
  5. Be a problem solver
  6. Be kind to your coworkers and staff
  7. Answering call bells quickly: all staff
  8. Go above and beyond
  9. Keeping all areas clean: all staff
  10. Ask "How may I help you"?
  11. Customer Service IS everyones job
  12. Encourage your team members
  13. Greet everyone with a "hello"
  14. Think of what you CAN do instead ...
  15. Show care towards staff, residents and guests
  16. We need YOU!
  17. Kindness doesn't cost a thing
  18. Follow through: Do what you say you will do
  19. The customers are why we are here
  20. Use the resident's name when speaking to them
  21. YOU CAN make a difference!
  22. Use a friendly, caring tone
  23. Take pride in your work: it matters!
  24. Respect and Dignity