Beprofessionaland politeKeepingall areasclean:all staffYOU CANmake adifference!Go aboveandbeyondUse theresident'sname whenspeaking tothemWeneedYOU!Use afriendly,caringtoneEncourageyour teammembersListenbeforespeakingAsk "Howmay I helpyou"?Take pridein yourwork: itmatters!Kindnessdoesn'tcost athingThink ofwhat youCAN doinstead ...CustomerService ISeveryonesjobFollowthrough: Dowhat you sayyou will doSmiling iscontagious!Pass it on!Thecustomersare why weare hereBe aproblemsolverBe kind toyourcoworkersand staffShow caretowards staff,residentsand guestsYou areappreciated!Answeringcall bellsquickly: allstaffRespectandDignityGreeteveryonewith a"hello"Beprofessionaland politeKeepingall areasclean:all staffYOU CANmake adifference!Go aboveandbeyondUse theresident'sname whenspeaking tothemWeneedYOU!Use afriendly,caringtoneEncourageyour teammembersListenbeforespeakingAsk "Howmay I helpyou"?Take pridein yourwork: itmatters!Kindnessdoesn'tcost athingThink ofwhat youCAN doinstead ...CustomerService ISeveryonesjobFollowthrough: Dowhat you sayyou will doSmiling iscontagious!Pass it on!Thecustomersare why weare hereBe aproblemsolverBe kind toyourcoworkersand staffShow caretowards staff,residentsand guestsYou areappreciated!Answeringcall bellsquickly: allstaffRespectandDignityGreeteveryonewith a"hello"

Hillside Customer Service "Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be professional and polite
  2. Keeping all areas clean: all staff
  3. YOU CAN make a difference!
  4. Go above and beyond
  5. Use the resident's name when speaking to them
  6. We need YOU!
  7. Use a friendly, caring tone
  8. Encourage your team members
  9. Listen before speaking
  10. Ask "How may I help you"?
  11. Take pride in your work: it matters!
  12. Kindness doesn't cost a thing
  13. Think of what you CAN do instead ...
  14. Customer Service IS everyones job
  15. Follow through: Do what you say you will do
  16. Smiling is contagious! Pass it on!
  17. The customers are why we are here
  18. Be a problem solver
  19. Be kind to your coworkers and staff
  20. Show care towards staff, residents and guests
  21. You are appreciated!
  22. Answering call bells quickly: all staff
  23. Respect and Dignity
  24. Greet everyone with a "hello"