WeneedYOU!Smiling iscontagious!Pass it on!Be kind toyourcoworkersand staffBeprofessionaland politeYOU CANmake adifference!Be aproblemsolverAnsweringcall bellsquickly: allstaffKeepingall areasclean:all staffUse afriendly,caringtoneEncourageyour teammembersThink ofwhat youCAN doinstead ...Greeteveryonewith a"hello"Show caretowards staff,residentsand guestsFollowthrough: Dowhat you sayyou will doKindnessdoesn'tcost athingYou areappreciated!Take pridein yourwork: itmatters!Use theresident'sname whenspeaking tothemThecustomersare why weare hereListenbeforespeakingRespectandDignityAsk "Howmay I helpyou"?Go aboveandbeyondCustomerService ISeveryonesjobWeneedYOU!Smiling iscontagious!Pass it on!Be kind toyourcoworkersand staffBeprofessionaland politeYOU CANmake adifference!Be aproblemsolverAnsweringcall bellsquickly: allstaffKeepingall areasclean:all staffUse afriendly,caringtoneEncourageyour teammembersThink ofwhat youCAN doinstead ...Greeteveryonewith a"hello"Show caretowards staff,residentsand guestsFollowthrough: Dowhat you sayyou will doKindnessdoesn'tcost athingYou areappreciated!Take pridein yourwork: itmatters!Use theresident'sname whenspeaking tothemThecustomersare why weare hereListenbeforespeakingRespectandDignityAsk "Howmay I helpyou"?Go aboveandbeyondCustomerService ISeveryonesjob

Hillside Customer Service "Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. We need YOU!
  2. Smiling is contagious! Pass it on!
  3. Be kind to your coworkers and staff
  4. Be professional and polite
  5. YOU CAN make a difference!
  6. Be a problem solver
  7. Answering call bells quickly: all staff
  8. Keeping all areas clean: all staff
  9. Use a friendly, caring tone
  10. Encourage your team members
  11. Think of what you CAN do instead ...
  12. Greet everyone with a "hello"
  13. Show care towards staff, residents and guests
  14. Follow through: Do what you say you will do
  15. Kindness doesn't cost a thing
  16. You are appreciated!
  17. Take pride in your work: it matters!
  18. Use the resident's name when speaking to them
  19. The customers are why we are here
  20. Listen before speaking
  21. Respect and Dignity
  22. Ask "How may I help you"?
  23. Go above and beyond
  24. Customer Service IS everyones job