Encourageyour teammembersCustomerService ISeveryonesjobBeprofessionaland politeThecustomersare why weare hereAsk "Howmay I helpyou"?Be kind toyourcoworkersand staffYOU CANmake adifference!WeneedYOU!Kindnessdoesn'tcost athingKeepingall areasclean:all staffListenbeforespeakingAnsweringcall bellsquickly: allstaffRespectandDignityGo aboveandbeyondGreeteveryonewith a"hello"Take pridein yourwork: itmatters!Be aproblemsolverUse afriendly,caringtoneUse theresident'sname whenspeaking tothemYou areappreciated!Show caretowards staff,residentsand guestsFollowthrough: Dowhat you sayyou will doThink ofwhat youCAN doinstead ...Smiling iscontagious!Pass it on!Encourageyour teammembersCustomerService ISeveryonesjobBeprofessionaland politeThecustomersare why weare hereAsk "Howmay I helpyou"?Be kind toyourcoworkersand staffYOU CANmake adifference!WeneedYOU!Kindnessdoesn'tcost athingKeepingall areasclean:all staffListenbeforespeakingAnsweringcall bellsquickly: allstaffRespectandDignityGo aboveandbeyondGreeteveryonewith a"hello"Take pridein yourwork: itmatters!Be aproblemsolverUse afriendly,caringtoneUse theresident'sname whenspeaking tothemYou areappreciated!Show caretowards staff,residentsand guestsFollowthrough: Dowhat you sayyou will doThink ofwhat youCAN doinstead ...Smiling iscontagious!Pass it on!

Hillside Customer Service "Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Encourage your team members
  2. Customer Service IS everyones job
  3. Be professional and polite
  4. The customers are why we are here
  5. Ask "How may I help you"?
  6. Be kind to your coworkers and staff
  7. YOU CAN make a difference!
  8. We need YOU!
  9. Kindness doesn't cost a thing
  10. Keeping all areas clean: all staff
  11. Listen before speaking
  12. Answering call bells quickly: all staff
  13. Respect and Dignity
  14. Go above and beyond
  15. Greet everyone with a "hello"
  16. Take pride in your work: it matters!
  17. Be a problem solver
  18. Use a friendly, caring tone
  19. Use the resident's name when speaking to them
  20. You are appreciated!
  21. Show care towards staff, residents and guests
  22. Follow through: Do what you say you will do
  23. Think of what you CAN do instead ...
  24. Smiling is contagious! Pass it on!