IgnorecallbellsWalk bytrash andignore itNot workas a teammemberShowfrustrationtowardsresidents, staffand guestsPromotingnegativitythroughremarks andcomplaintsSleepon thejobYell,scream,showaggressionWalk in aresident'sroom withoutknocking andsaying helloBe rude anddisrespectfulDiscloseHIPPAinformationsayingnegativeremarks aboutthe staff andthe residentsUse cellphones inresidentareasBe absentand late -it impactsserviceTreat theresidentsopposite of howyou would wantto be treatedSay it's not myjob or i don'tknow withouthelping thecustomerCurse/UseprofanityArgue withresidents,staff andguestsTalk aboutresidentshealth inopen/publicareasBecomedefensive oroffensivetowardsothersDon'tcooperatewith otherdepartmentstextingwhile noton breakspreadinggossip aboutstaff and/orresidentsIgnoring aresident thatmay havefrequentneedswalk bywithoutsayinghelloIgnorecallbellsWalk bytrash andignore itNot workas a teammemberShowfrustrationtowardsresidents, staffand guestsPromotingnegativitythroughremarks andcomplaintsSleepon thejobYell,scream,showaggressionWalk in aresident'sroom withoutknocking andsaying helloBe rude anddisrespectfulDiscloseHIPPAinformationsayingnegativeremarks aboutthe staff andthe residentsUse cellphones inresidentareasBe absentand late -it impactsserviceTreat theresidentsopposite of howyou would wantto be treatedSay it's not myjob or i don'tknow withouthelping thecustomerCurse/UseprofanityArgue withresidents,staff andguestsTalk aboutresidentshealth inopen/publicareasBecomedefensive oroffensivetowardsothersDon'tcooperatewith otherdepartmentstextingwhile noton breakspreadinggossip aboutstaff and/orresidentsIgnoring aresident thatmay havefrequentneedswalk bywithoutsayinghello

Customer Service: What NOT to say or do - Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Ignore call bells
  2. Walk by trash and ignore it
  3. Not work as a team member
  4. Show frustration towards residents, staff and guests
  5. Promoting negativity through remarks and complaints
  6. Sleep on the job
  7. Yell, scream, show aggression
  8. Walk in a resident's room without knocking and saying hello
  9. Be rude and disrespectful
  10. Disclose HIPPA information
  11. saying negative remarks about the staff and the residents
  12. Use cell phones in resident areas
  13. Be absent and late - it impacts service
  14. Treat the residents opposite of how you would want to be treated
  15. Say it's not my job or i don't know without helping the customer
  16. Curse/Use profanity
  17. Argue with residents, staff and guests
  18. Talk about residents health in open/public areas
  19. Become defensive or offensive towards others
  20. Don't cooperate with other departments
  21. texting while not on break
  22. spreading gossip about staff and/or residents
  23. Ignoring a resident that may have frequent needs
  24. walk by without saying hello