spreadinggossip aboutstaff and/orresidentsWalk in aresident'sroom withoutknocking andsaying helloSay it's not myjob or i don'tknow withouthelping thecustomersayingnegativeremarks aboutthe staff andthe residentsDon'tcooperatewith otherdepartmentsBe rude anddisrespectfulDiscloseHIPPAinformationWalk bytrash andignore itYell,scream,showaggressionPromotingnegativitythroughremarks andcomplaintsTreat theresidentsopposite of howyou would wantto be treatedtextingwhile noton breakSleepon thejobwalk bywithoutsayinghelloUse cellphones inresidentareasIgnorecallbellsArgue withresidents,staff andguestsCurse/UseprofanityBe absentand late -it impactsserviceTalk aboutresidentshealth inopen/publicareasShowfrustrationtowardsresidents, staffand guestsIgnoring aresident thatmay havefrequentneedsBecomedefensive oroffensivetowardsothersNot workas a teammemberspreadinggossip aboutstaff and/orresidentsWalk in aresident'sroom withoutknocking andsaying helloSay it's not myjob or i don'tknow withouthelping thecustomersayingnegativeremarks aboutthe staff andthe residentsDon'tcooperatewith otherdepartmentsBe rude anddisrespectfulDiscloseHIPPAinformationWalk bytrash andignore itYell,scream,showaggressionPromotingnegativitythroughremarks andcomplaintsTreat theresidentsopposite of howyou would wantto be treatedtextingwhile noton breakSleepon thejobwalk bywithoutsayinghelloUse cellphones inresidentareasIgnorecallbellsArgue withresidents,staff andguestsCurse/UseprofanityBe absentand late -it impactsserviceTalk aboutresidentshealth inopen/publicareasShowfrustrationtowardsresidents, staffand guestsIgnoring aresident thatmay havefrequentneedsBecomedefensive oroffensivetowardsothersNot workas a teammember

Customer Service: What NOT to say or do - Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. spreading gossip about staff and/or residents
  2. Walk in a resident's room without knocking and saying hello
  3. Say it's not my job or i don't know without helping the customer
  4. saying negative remarks about the staff and the residents
  5. Don't cooperate with other departments
  6. Be rude and disrespectful
  7. Disclose HIPPA information
  8. Walk by trash and ignore it
  9. Yell, scream, show aggression
  10. Promoting negativity through remarks and complaints
  11. Treat the residents opposite of how you would want to be treated
  12. texting while not on break
  13. Sleep on the job
  14. walk by without saying hello
  15. Use cell phones in resident areas
  16. Ignore call bells
  17. Argue with residents, staff and guests
  18. Curse/Use profanity
  19. Be absent and late - it impacts service
  20. Talk about residents health in open/public areas
  21. Show frustration towards residents, staff and guests
  22. Ignoring a resident that may have frequent needs
  23. Become defensive or offensive towards others
  24. Not work as a team member