(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Walk by trash and ignore it
Be rude and disrespectful
Show frustration towards residents, staff and guests
Don't cooperate with other departments
Curse/Use profanity
texting while not on break
Argue with residents, staff and guests
Promoting negativity through remarks and complaints
Talk about residents health in open/public areas
spreading gossip about staff and/or residents
saying negative remarks about the staff and the residents
Ignoring a resident that may have frequent needs
Ignore call bells
Be absent and late - it impacts service
Yell, scream, show aggression
Walk in a resident's room without knocking and saying hello
Disclose HIPPA information
Become defensive or offensive towards others
Treat the residents opposite of how you would want to be treated
Sleep on the job
walk by without saying hello
Use cell phones in resident areas
Say it's not my job or i don't know without helping the customer
