Walk in aresident'sroom withoutknocking andsaying helloTalk aboutresidentshealth inopen/publicareasDon'tcooperatewith otherdepartmentstextingwhile noton breakBe absentand late -it impactsservicesayingnegativeremarks aboutthe staff andthe residentsSleepon thejobIgnorecallbellsYell,scream,showaggressionspreadinggossip aboutstaff and/orresidentsSay it's not myjob or i don'tknow withouthelping thecustomerIgnoring aresident thatmay havefrequentneedsArgue withresidents,staff andguestsWalk bytrash andignore itTreat theresidentsopposite of howyou would wantto be treatedUse cellphones inresidentareasDiscloseHIPPAinformationBe rude anddisrespectfulCurse/UseprofanityPromotingnegativitythroughremarks andcomplaintswalk bywithoutsayinghelloNot workas a teammemberShowfrustrationtowardsresidents, staffand guestsBecomedefensive oroffensivetowardsothersWalk in aresident'sroom withoutknocking andsaying helloTalk aboutresidentshealth inopen/publicareasDon'tcooperatewith otherdepartmentstextingwhile noton breakBe absentand late -it impactsservicesayingnegativeremarks aboutthe staff andthe residentsSleepon thejobIgnorecallbellsYell,scream,showaggressionspreadinggossip aboutstaff and/orresidentsSay it's not myjob or i don'tknow withouthelping thecustomerIgnoring aresident thatmay havefrequentneedsArgue withresidents,staff andguestsWalk bytrash andignore itTreat theresidentsopposite of howyou would wantto be treatedUse cellphones inresidentareasDiscloseHIPPAinformationBe rude anddisrespectfulCurse/UseprofanityPromotingnegativitythroughremarks andcomplaintswalk bywithoutsayinghelloNot workas a teammemberShowfrustrationtowardsresidents, staffand guestsBecomedefensive oroffensivetowardsothers

Customer Service: What NOT to say or do - Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Walk in a resident's room without knocking and saying hello
  2. Talk about residents health in open/public areas
  3. Don't cooperate with other departments
  4. texting while not on break
  5. Be absent and late - it impacts service
  6. saying negative remarks about the staff and the residents
  7. Sleep on the job
  8. Ignore call bells
  9. Yell, scream, show aggression
  10. spreading gossip about staff and/or residents
  11. Say it's not my job or i don't know without helping the customer
  12. Ignoring a resident that may have frequent needs
  13. Argue with residents, staff and guests
  14. Walk by trash and ignore it
  15. Treat the residents opposite of how you would want to be treated
  16. Use cell phones in resident areas
  17. Disclose HIPPA information
  18. Be rude and disrespectful
  19. Curse/Use profanity
  20. Promoting negativity through remarks and complaints
  21. walk by without saying hello
  22. Not work as a team member
  23. Show frustration towards residents, staff and guests
  24. Become defensive or offensive towards others