walk bywithoutsayinghelloBe rude anddisrespectfulSay it's not myjob or i don'tknow withouthelping thecustomerIgnoring aresident thatmay havefrequentneedsBe absentand late -it impactsserviceYell,scream,showaggressionShowfrustrationtowardsresidents, staffand guestsUse cellphones inresidentareasWalk in aresident'sroom withoutknocking andsaying helloDiscloseHIPPAinformationspreadinggossip aboutstaff and/orresidentsSleepon thejobPromotingnegativitythroughremarks andcomplaintssayingnegativeremarks aboutthe staff andthe residentsTreat theresidentsopposite of howyou would wantto be treatedIgnorecallbellsTalk aboutresidentshealth inopen/publicareasArgue withresidents,staff andguestsNot workas a teammembertextingwhile noton breakCurse/UseprofanityBecomedefensive oroffensivetowardsothersDon'tcooperatewith otherdepartmentsWalk bytrash andignore itwalk bywithoutsayinghelloBe rude anddisrespectfulSay it's not myjob or i don'tknow withouthelping thecustomerIgnoring aresident thatmay havefrequentneedsBe absentand late -it impactsserviceYell,scream,showaggressionShowfrustrationtowardsresidents, staffand guestsUse cellphones inresidentareasWalk in aresident'sroom withoutknocking andsaying helloDiscloseHIPPAinformationspreadinggossip aboutstaff and/orresidentsSleepon thejobPromotingnegativitythroughremarks andcomplaintssayingnegativeremarks aboutthe staff andthe residentsTreat theresidentsopposite of howyou would wantto be treatedIgnorecallbellsTalk aboutresidentshealth inopen/publicareasArgue withresidents,staff andguestsNot workas a teammembertextingwhile noton breakCurse/UseprofanityBecomedefensive oroffensivetowardsothersDon'tcooperatewith otherdepartmentsWalk bytrash andignore it

Customer Service: What NOT to say or do - Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. walk by without saying hello
  2. Be rude and disrespectful
  3. Say it's not my job or i don't know without helping the customer
  4. Ignoring a resident that may have frequent needs
  5. Be absent and late - it impacts service
  6. Yell, scream, show aggression
  7. Show frustration towards residents, staff and guests
  8. Use cell phones in resident areas
  9. Walk in a resident's room without knocking and saying hello
  10. Disclose HIPPA information
  11. spreading gossip about staff and/or residents
  12. Sleep on the job
  13. Promoting negativity through remarks and complaints
  14. saying negative remarks about the staff and the residents
  15. Treat the residents opposite of how you would want to be treated
  16. Ignore call bells
  17. Talk about residents health in open/public areas
  18. Argue with residents, staff and guests
  19. Not work as a team member
  20. texting while not on break
  21. Curse/Use profanity
  22. Become defensive or offensive towards others
  23. Don't cooperate with other departments
  24. Walk by trash and ignore it