Argue withresidents,staff andguestsWalk in aresident'sroom withoutknocking andsaying helloTreat theresidentsopposite of howyou would wantto be treatedIgnoring aresident thatmay havefrequentneedsPromotingnegativitythroughremarks andcomplaintsNot workas a teammemberShowfrustrationtowardsresidents, staffand guestsUse cellphones inresidentareaswalk bywithoutsayinghelloYell,scream,showaggressionSay it's not myjob or i don'tknow withouthelping thecustomerBe rude anddisrespectfulSleepon thejobWalk bytrash andignore itDon'tcooperatewith otherdepartmentsspreadinggossip aboutstaff and/orresidentsTalk aboutresidentshealth inopen/publicareasDiscloseHIPPAinformationtextingwhile noton breaksayingnegativeremarks aboutthe staff andthe residentsCurse/UseprofanityBe absentand late -it impactsserviceBecomedefensive oroffensivetowardsothersIgnorecallbellsArgue withresidents,staff andguestsWalk in aresident'sroom withoutknocking andsaying helloTreat theresidentsopposite of howyou would wantto be treatedIgnoring aresident thatmay havefrequentneedsPromotingnegativitythroughremarks andcomplaintsNot workas a teammemberShowfrustrationtowardsresidents, staffand guestsUse cellphones inresidentareaswalk bywithoutsayinghelloYell,scream,showaggressionSay it's not myjob or i don'tknow withouthelping thecustomerBe rude anddisrespectfulSleepon thejobWalk bytrash andignore itDon'tcooperatewith otherdepartmentsspreadinggossip aboutstaff and/orresidentsTalk aboutresidentshealth inopen/publicareasDiscloseHIPPAinformationtextingwhile noton breaksayingnegativeremarks aboutthe staff andthe residentsCurse/UseprofanityBe absentand late -it impactsserviceBecomedefensive oroffensivetowardsothersIgnorecallbells

Customer Service: What NOT to say or do - Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Argue with residents, staff and guests
  2. Walk in a resident's room without knocking and saying hello
  3. Treat the residents opposite of how you would want to be treated
  4. Ignoring a resident that may have frequent needs
  5. Promoting negativity through remarks and complaints
  6. Not work as a team member
  7. Show frustration towards residents, staff and guests
  8. Use cell phones in resident areas
  9. walk by without saying hello
  10. Yell, scream, show aggression
  11. Say it's not my job or i don't know without helping the customer
  12. Be rude and disrespectful
  13. Sleep on the job
  14. Walk by trash and ignore it
  15. Don't cooperate with other departments
  16. spreading gossip about staff and/or residents
  17. Talk about residents health in open/public areas
  18. Disclose HIPPA information
  19. texting while not on break
  20. saying negative remarks about the staff and the residents
  21. Curse/Use profanity
  22. Be absent and late - it impacts service
  23. Become defensive or offensive towards others
  24. Ignore call bells