Yell,scream,showaggressionShowfrustrationtowardsresidents, staffand guestsUse cellphones inresidentareasNot workas a teammemberBecomedefensive oroffensivetowardsothersCurse/UseprofanityBe absentand late -it impactsserviceWalk in aresident'sroom withoutknocking andsaying helloTreat theresidentsopposite of howyou would wantto be treatedDiscloseHIPPAinformationtextingwhile noton breakArgue withresidents,staff andguestsBe rude anddisrespectfulWalk bytrash andignore itsayingnegativeremarks aboutthe staff andthe residentsPromotingnegativitythroughremarks andcomplaintswalk bywithoutsayinghelloSay it's not myjob or i don'tknow withouthelping thecustomerspreadinggossip aboutstaff and/orresidentsSleepon thejobTalk aboutresidentshealth inopen/publicareasIgnorecallbellsDon'tcooperatewith otherdepartmentsIgnoring aresident thatmay havefrequentneedsYell,scream,showaggressionShowfrustrationtowardsresidents, staffand guestsUse cellphones inresidentareasNot workas a teammemberBecomedefensive oroffensivetowardsothersCurse/UseprofanityBe absentand late -it impactsserviceWalk in aresident'sroom withoutknocking andsaying helloTreat theresidentsopposite of howyou would wantto be treatedDiscloseHIPPAinformationtextingwhile noton breakArgue withresidents,staff andguestsBe rude anddisrespectfulWalk bytrash andignore itsayingnegativeremarks aboutthe staff andthe residentsPromotingnegativitythroughremarks andcomplaintswalk bywithoutsayinghelloSay it's not myjob or i don'tknow withouthelping thecustomerspreadinggossip aboutstaff and/orresidentsSleepon thejobTalk aboutresidentshealth inopen/publicareasIgnorecallbellsDon'tcooperatewith otherdepartmentsIgnoring aresident thatmay havefrequentneeds

Customer Service: What NOT to say or do - Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Yell, scream, show aggression
  2. Show frustration towards residents, staff and guests
  3. Use cell phones in resident areas
  4. Not work as a team member
  5. Become defensive or offensive towards others
  6. Curse/Use profanity
  7. Be absent and late - it impacts service
  8. Walk in a resident's room without knocking and saying hello
  9. Treat the residents opposite of how you would want to be treated
  10. Disclose HIPPA information
  11. texting while not on break
  12. Argue with residents, staff and guests
  13. Be rude and disrespectful
  14. Walk by trash and ignore it
  15. saying negative remarks about the staff and the residents
  16. Promoting negativity through remarks and complaints
  17. walk by without saying hello
  18. Say it's not my job or i don't know without helping the customer
  19. spreading gossip about staff and/or residents
  20. Sleep on the job
  21. Talk about residents health in open/public areas
  22. Ignore call bells
  23. Don't cooperate with other departments
  24. Ignoring a resident that may have frequent needs