Sleepon thejobPromotingnegativitythroughremarks andcomplaintsShowfrustrationtowardsresidents, staffand guestsTalk aboutresidentshealth inopen/publicareasBe rude anddisrespectfulBe absentand late -it impactsserviceCurse/UseprofanityBecomedefensive oroffensivetowardsothersWalk in aresident'sroom withoutknocking andsaying hellowalk bywithoutsayinghelloUse cellphones inresidentareasNot workas a teammemberDon'tcooperatewith otherdepartmentsIgnoring aresident thatmay havefrequentneedsIgnorecallbellsTreat theresidentsopposite of howyou would wantto be treatedtextingwhile noton breakYell,scream,showaggressionDiscloseHIPPAinformationspreadinggossip aboutstaff and/orresidentsWalk bytrash andignore itSay it's not myjob or i don'tknow withouthelping thecustomerArgue withresidents,staff andguestssayingnegativeremarks aboutthe staff andthe residentsSleepon thejobPromotingnegativitythroughremarks andcomplaintsShowfrustrationtowardsresidents, staffand guestsTalk aboutresidentshealth inopen/publicareasBe rude anddisrespectfulBe absentand late -it impactsserviceCurse/UseprofanityBecomedefensive oroffensivetowardsothersWalk in aresident'sroom withoutknocking andsaying hellowalk bywithoutsayinghelloUse cellphones inresidentareasNot workas a teammemberDon'tcooperatewith otherdepartmentsIgnoring aresident thatmay havefrequentneedsIgnorecallbellsTreat theresidentsopposite of howyou would wantto be treatedtextingwhile noton breakYell,scream,showaggressionDiscloseHIPPAinformationspreadinggossip aboutstaff and/orresidentsWalk bytrash andignore itSay it's not myjob or i don'tknow withouthelping thecustomerArgue withresidents,staff andguestssayingnegativeremarks aboutthe staff andthe residents

Customer Service: What NOT to say or do - Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sleep on the job
  2. Promoting negativity through remarks and complaints
  3. Show frustration towards residents, staff and guests
  4. Talk about residents health in open/public areas
  5. Be rude and disrespectful
  6. Be absent and late - it impacts service
  7. Curse/Use profanity
  8. Become defensive or offensive towards others
  9. Walk in a resident's room without knocking and saying hello
  10. walk by without saying hello
  11. Use cell phones in resident areas
  12. Not work as a team member
  13. Don't cooperate with other departments
  14. Ignoring a resident that may have frequent needs
  15. Ignore call bells
  16. Treat the residents opposite of how you would want to be treated
  17. texting while not on break
  18. Yell, scream, show aggression
  19. Disclose HIPPA information
  20. spreading gossip about staff and/or residents
  21. Walk by trash and ignore it
  22. Say it's not my job or i don't know without helping the customer
  23. Argue with residents, staff and guests
  24. saying negative remarks about the staff and the residents