This bingo card has a free space and 24 words: Curse/Use profanity, Sleep on the job, Argue with residents, staff and guests, Ignore call bells, Be rude and disrespectful, Use cell phones in resident areas, Walk by trash and ignore it, walk by without saying hello, spreading gossip about staff and/or residents, Say it's not my job or i don't know without helping the customer, Not work as a team member, Become defensive or offensive towards others, Show frustration towards residents, staff and guests, Disclose HIPPA information, Talk about residents health in open/public areas, texting while not on break, saying negative remarks about the staff and the residents, Be absent and late - it impacts service, Yell, scream, show aggression, Don't cooperate with other departments, Treat the residents opposite of how you would want to be treated, Walk in a resident's room without knocking and saying hello, Ignoring a resident that may have frequent needs and Promoting negativity through remarks and complaints.
Hillside Customer Service "Smile" Bingo | RESIDENTS' RIGHTS | Fun Police Bingo | Types of Abuse | Bingo
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