(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Have no WPR’S for the week
1 Kudos Calls
Select a customer’s Intent in salesforce on 20 accounts.(and code VCSIF)
De-escalate a call when a SUPR is has been requested
note 5 accounts with VCSIF
Submit 2 MBUSA templates to the SME inbox
Average 15 calls per hours for the entire week.
Resolve past mat for 5 accounts
Resolve account before it reaches maturity
Resolve 3 account pending funding items
Bring FL account current for PCA processing
Upload extensions on 5 accounts
Queue account to collections prior to -50
Wrap Idle under 30% for the week
Complete all follow ups within the week (min 4 follow-ups)
Skip trace on 3 accounts
Emailed a DRM
(properly complete using template)
Reached out to Dealership on 3 different accounts.
Submit 5 accounts to be queued to collections
Obtain 5 valid VOO numbers
Send PCA’s to the SME nbox(min 3
Notate 3 accounts with MBUSA approval
Called a total (ib/ ob) 60 calls for the day.
(review)
