NSFW oncaller’scomputerCalling anOKI anythingbut “OKIData”Using ahotspot torun theirbusinessExplainingsimple interestto dealer /dealer’scustomerbarkingdogSmokealarm witha deadbattery"I thoughtFrazerupdateddaily?"Caller putsyou on holdand youhave to callthem back'I figured itout' afterpicking upAnimal makingnoises in thebackground.Why is that evenat a cardealership?“My websiteisn’t gettingmy pictures.”customerandemployeeyelling in thebackgroundAnother CSRalso workingwith the sameCID at thesame time butdifferent callerWindowstrying to usethe OkidataESC driverMileageprintingincorrectlyDoesFrazer filemy taxesfor me?Work witha CID<5000“I don’thave __form.” But,they do.Wrestlingfor themouseI didn'tmake thatmuchmoney!Call forhow tocancel asaleCalling dealerand have topress anumber of adepartmentCalls for anissue noteven remotelyrelated towhat we doHour+ longcall. Youearnedthis.Needs aserver swap.No ownershipverificationon file'I didn'tknowFrazer hadAccounting'Dealershipis husbandand wifeteam“How doI printforms?”“I am aprogrammer,‘this’ shouldbe reallyeasy.”Constantlyminimizingtask bar thatwill not staymaximizedWork withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=forDesktopfilledentirelywith iconsCalled bythe wrongnameRetrievingand saving aprospect toprint formsfor a prospectHasn’tupdated inmore than6 monthsNeeds aserver swap.Verificationon file.Talkingthrough atranslatorTalkingwith foodin theirmouthAsks foraccounting butonly needs tomake apayment“Whatforms do Ineed toprint?”Asking them totalk to theiraccountant andthey are theaccountantDealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.Caller doesn’tknow what theissue really isas the bosshad them callHaving toexplain "FreeService" onthe incomestatementDealer’sfirst saleWhy do thesecustomer allhavebalances?(All OF deals)Sidekicksetupconferencecall withtheiraccountantCallerhangs uponaccidentScreamingor fightingin thebackgroundThis isCheeeeyupAny call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefreshAsks foranother CSRby desknumberYou ask toconnect to themain and areconnected toa w/sImmediatelyasks for helpdesk # uponansweringNSFW oncaller’scomputerCalling anOKI anythingbut “OKIData”Using ahotspot torun theirbusinessExplainingsimple interestto dealer /dealer’scustomerbarkingdogSmokealarm witha deadbattery"I thoughtFrazerupdateddaily?"Caller putsyou on holdand youhave to callthem back'I figured itout' afterpicking upAnimal makingnoises in thebackground.Why is that evenat a cardealership?“My websiteisn’t gettingmy pictures.”customerandemployeeyelling in thebackgroundAnother CSRalso workingwith the sameCID at thesame time butdifferent callerWindowstrying to usethe OkidataESC driverMileageprintingincorrectlyDoesFrazer filemy taxesfor me?Work witha CID<5000“I don’thave __form.” But,they do.Wrestlingfor themouseI didn'tmake thatmuchmoney!Call forhow tocancel asaleCalling dealerand have topress anumber of adepartmentCalls for anissue noteven remotelyrelated towhat we doHour+ longcall. Youearnedthis.Needs aserver swap.No ownershipverificationon file'I didn'tknowFrazer hadAccounting'Dealershipis husbandand wifeteam“How doI printforms?”“I am aprogrammer,‘this’ shouldbe reallyeasy.”Constantlyminimizingtask bar thatwill not staymaximizedWork withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=forDesktopfilledentirelywith iconsCalled bythe wrongnameRetrievingand saving aprospect toprint formsfor a prospectHasn’tupdated inmore than6 monthsNeeds aserver swap.Verificationon file.Talkingthrough atranslatorTalkingwith foodin theirmouthAsks foraccounting butonly needs tomake apayment“Whatforms do Ineed toprint?”Asking them totalk to theiraccountant andthey are theaccountantDealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.Caller doesn’tknow what theissue really isas the bosshad them callHaving toexplain "FreeService" onthe incomestatementDealer’sfirst saleWhy do thesecustomer allhavebalances?(All OF deals)Sidekicksetupconferencecall withtheiraccountantCallerhangs uponaccidentScreamingor fightingin thebackgroundThis isCheeeeyupAny call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefreshAsks foranother CSRby desknumberYou ask toconnect to themain and areconnected toa w/sImmediatelyasks for helpdesk # uponanswering

2023 Frazer CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. NSFW on caller’s computer
  2. Calling an OKI anything but “OKI Data”
  3. Using a hotspot to run their business
  4. Explaining simple interest to dealer / dealer’s customer
  5. barking dog
  6. Smoke alarm with a dead battery
  7. "I thought Frazer updated daily?"
  8. Caller puts you on hold and you have to call them back
  9. 'I figured it out' after picking up
  10. Animal making noises in the background. Why is that even at a car dealership?
  11. “My website isn’t getting my pictures.”
  12. customer and employee yelling in the background
  13. Another CSR also working with the same CID at the same time but different caller
  14. Windows trying to use the Okidata ESC driver
  15. Mileage printing incorrectly
  16. Does Frazer file my taxes for me?
  17. Work with a CID <5000
  18. “I don’t have __ form.” But, they do.
  19. Wrestling for the mouse
  20. I didn't make that much money!
  21. Call for how to cancel a sale
  22. Calling dealer and have to press a number of a department
  23. Calls for an issue not even remotely related to what we do
  24. Hour+ long call. You earned this.
  25. Needs a server swap. No ownership verification on file
  26. 'I didn't know Frazer had Accounting'
  27. Dealership is husband and wife team
  28. “How do I print forms?”
  29. “I am a programmer, ‘this’ should be really easy.”
  30. Constantly minimizing task bar that will not stay maximized
  31. Work with dealership with ‘fun’ name spelling, ie. Xtreme, Uniq, Kars, 4=for
  32. Desktop filled entirely with icons
  33. Called by the wrong name
  34. Retrieving and saving a prospect to print forms for a prospect
  35. Hasn’t updated in more than 6 months
  36. Needs a server swap. Verification on file.
  37. Talking through a translator
  38. Talking with food in their mouth
  39. Asks for accounting but only needs to make a payment
  40. “What forms do I need to print?”
  41. Asking them to talk to their accountant and they are the accountant
  42. Dealer asks to connect for something that can be explained in less time than it takes to connect.
  43. Caller doesn’t know what the issue really is as the boss had them call
  44. Having to explain "Free Service" on the income statement
  45. Dealer’s first sale
  46. Why do these customer all have balances? (All OF deals)
  47. Sidekick setup
  48. conference call with their accountant
  49. Caller hangs up on accident
  50. Screaming or fighting in the background
  51. This is Cheeeeyup
  52. Any call where they use the following words interchangeably: backup, install, download, update, upload, restore, or refresh
  53. Asks for another CSR by desk number
  54. You ask to connect to the main and are connected to a w/s
  55. Immediately asks for help desk # upon answering