barkingdogAnimal makingnoises in thebackground.Why is that evenat a cardealership?"I thoughtFrazerupdateddaily?"Callerhangs uponaccidentAsking them totalk to theiraccountant andthey are theaccountantCalls for anissue noteven remotelyrelated towhat we doNSFW oncaller’scomputerRetrievingand saving aprospect toprint formsfor a prospectExplainingsimple interestto dealer /dealer’scustomerAsks foraccounting butonly needs tomake apayment“I don’thave __form.” But,they do.“Whatforms do Ineed toprint?”Windowstrying to usethe OkidataESC driverconferencecall withtheiraccountantCalling anOKI anythingbut “OKIData”Work witha CID<5000Needs aserver swap.Verificationon file.This isCheeeeyupCaller doesn’tknow what theissue really isas the bosshad them callHour+ longcall. Youearnedthis.Hasn’tupdated inmore than6 monthsDealershipis husbandand wifeteam'I figured itout' afterpicking upMileageprintingincorrectlyUsing ahotspot torun theirbusinessAnother CSRalso workingwith the sameCID at thesame time butdifferent callerWhy do thesecustomer allhavebalances?(All OF deals)Talkingthrough atranslatorCalling dealerand have topress anumber of adepartmentNeeds aserver swap.No ownershipverificationon file'I didn'tknowFrazer hadAccounting'Called bythe wrongnameAsks foranother CSRby desknumberCaller putsyou on holdand youhave to callthem backConstantlyminimizingtask bar thatwill not staymaximizedDoesFrazer filemy taxesfor me?I didn'tmake thatmuchmoney!Talkingwith foodin theirmouthDealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.Having toexplain "FreeService" onthe incomestatementcustomerandemployeeyelling in thebackgroundAny call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefreshSmokealarm witha deadbatteryImmediatelyasks for helpdesk # uponansweringScreamingor fightingin thebackground“How doI printforms?”Work withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=forWrestlingfor themouse“I am aprogrammer,‘this’ shouldbe reallyeasy.”SidekicksetupDealer’sfirst saleDesktopfilledentirelywith iconsCall forhow tocancel asale“My websiteisn’t gettingmy pictures.”You ask toconnect to themain and areconnected toa w/sbarkingdogAnimal makingnoises in thebackground.Why is that evenat a cardealership?"I thoughtFrazerupdateddaily?"Callerhangs uponaccidentAsking them totalk to theiraccountant andthey are theaccountantCalls for anissue noteven remotelyrelated towhat we doNSFW oncaller’scomputerRetrievingand saving aprospect toprint formsfor a prospectExplainingsimple interestto dealer /dealer’scustomerAsks foraccounting butonly needs tomake apayment“I don’thave __form.” But,they do.“Whatforms do Ineed toprint?”Windowstrying to usethe OkidataESC driverconferencecall withtheiraccountantCalling anOKI anythingbut “OKIData”Work witha CID<5000Needs aserver swap.Verificationon file.This isCheeeeyupCaller doesn’tknow what theissue really isas the bosshad them callHour+ longcall. Youearnedthis.Hasn’tupdated inmore than6 monthsDealershipis husbandand wifeteam'I figured itout' afterpicking upMileageprintingincorrectlyUsing ahotspot torun theirbusinessAnother CSRalso workingwith the sameCID at thesame time butdifferent callerWhy do thesecustomer allhavebalances?(All OF deals)Talkingthrough atranslatorCalling dealerand have topress anumber of adepartmentNeeds aserver swap.No ownershipverificationon file'I didn'tknowFrazer hadAccounting'Called bythe wrongnameAsks foranother CSRby desknumberCaller putsyou on holdand youhave to callthem backConstantlyminimizingtask bar thatwill not staymaximizedDoesFrazer filemy taxesfor me?I didn'tmake thatmuchmoney!Talkingwith foodin theirmouthDealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.Having toexplain "FreeService" onthe incomestatementcustomerandemployeeyelling in thebackgroundAny call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefreshSmokealarm witha deadbatteryImmediatelyasks for helpdesk # uponansweringScreamingor fightingin thebackground“How doI printforms?”Work withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=forWrestlingfor themouse“I am aprogrammer,‘this’ shouldbe reallyeasy.”SidekicksetupDealer’sfirst saleDesktopfilledentirelywith iconsCall forhow tocancel asale“My websiteisn’t gettingmy pictures.”You ask toconnect to themain and areconnected toa w/s

2023 Frazer CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. barking dog
  2. Animal making noises in the background. Why is that even at a car dealership?
  3. "I thought Frazer updated daily?"
  4. Caller hangs up on accident
  5. Asking them to talk to their accountant and they are the accountant
  6. Calls for an issue not even remotely related to what we do
  7. NSFW on caller’s computer
  8. Retrieving and saving a prospect to print forms for a prospect
  9. Explaining simple interest to dealer / dealer’s customer
  10. Asks for accounting but only needs to make a payment
  11. “I don’t have __ form.” But, they do.
  12. “What forms do I need to print?”
  13. Windows trying to use the Okidata ESC driver
  14. conference call with their accountant
  15. Calling an OKI anything but “OKI Data”
  16. Work with a CID <5000
  17. Needs a server swap. Verification on file.
  18. This is Cheeeeyup
  19. Caller doesn’t know what the issue really is as the boss had them call
  20. Hour+ long call. You earned this.
  21. Hasn’t updated in more than 6 months
  22. Dealership is husband and wife team
  23. 'I figured it out' after picking up
  24. Mileage printing incorrectly
  25. Using a hotspot to run their business
  26. Another CSR also working with the same CID at the same time but different caller
  27. Why do these customer all have balances? (All OF deals)
  28. Talking through a translator
  29. Calling dealer and have to press a number of a department
  30. Needs a server swap. No ownership verification on file
  31. 'I didn't know Frazer had Accounting'
  32. Called by the wrong name
  33. Asks for another CSR by desk number
  34. Caller puts you on hold and you have to call them back
  35. Constantly minimizing task bar that will not stay maximized
  36. Does Frazer file my taxes for me?
  37. I didn't make that much money!
  38. Talking with food in their mouth
  39. Dealer asks to connect for something that can be explained in less time than it takes to connect.
  40. Having to explain "Free Service" on the income statement
  41. customer and employee yelling in the background
  42. Any call where they use the following words interchangeably: backup, install, download, update, upload, restore, or refresh
  43. Smoke alarm with a dead battery
  44. Immediately asks for help desk # upon answering
  45. Screaming or fighting in the background
  46. “How do I print forms?”
  47. Work with dealership with ‘fun’ name spelling, ie. Xtreme, Uniq, Kars, 4=for
  48. Wrestling for the mouse
  49. “I am a programmer, ‘this’ should be really easy.”
  50. Sidekick setup
  51. Dealer’s first sale
  52. Desktop filled entirely with icons
  53. Call for how to cancel a sale
  54. “My website isn’t getting my pictures.”
  55. You ask to connect to the main and are connected to a w/s