Work witha CID<5000Sidekicksetup“My websiteisn’t gettingmy pictures.”Retrievingand saving aprospect toprint formsfor a prospect“Whatforms do Ineed toprint?”Smokealarm witha deadbatteryAsking them totalk to theiraccountant andthey are theaccountantCalls for anissue noteven remotelyrelated towhat we doCall forhow tocancel asaleDoesFrazer filemy taxesfor me?Desktopfilledentirelywith icons“I am aprogrammer,‘this’ shouldbe reallyeasy.”Any call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefreshDealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.Caller doesn’tknow what theissue really isas the bosshad them callWrestlingfor themouseExplainingsimple interestto dealer /dealer’scustomerDealershipis husbandand wifeteamDealer’sfirst saleUsing ahotspot torun theirbusinessHour+ longcall. Youearnedthis.Caller putsyou on holdand youhave to callthem backTalkingthrough atranslatorNSFW oncaller’scomputerWindowstrying to usethe OkidataESC driverAnother CSRalso workingwith the sameCID at thesame time butdifferent caller'I figured itout' afterpicking upCalling anOKI anythingbut “OKIData”Work withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=for'I didn'tknowFrazer hadAccounting'Having toexplain "FreeService" onthe incomestatementHasn’tupdated inmore than6 monthsAnimal makingnoises in thebackground.Why is that evenat a cardealership?Asks foraccounting butonly needs tomake apaymentThis isCheeeeyupTalkingwith foodin theirmouthScreamingor fightingin thebackgroundI didn'tmake thatmuchmoney!Needs aserver swap.Verificationon file.You ask toconnect to themain and areconnected toa w/sCallerhangs uponaccidentWhy do thesecustomer allhavebalances?(All OF deals)Called bythe wrongnameconferencecall withtheiraccountantConstantlyminimizingtask bar thatwill not staymaximizedCalling dealerand have topress anumber of adepartment“I don’thave __form.” But,they do.Needs aserver swap.No ownershipverificationon fileAsks foranother CSRby desknumbercustomerandemployeeyelling in thebackgroundbarkingdog“How doI printforms?”Mileageprintingincorrectly"I thoughtFrazerupdateddaily?"Immediatelyasks for helpdesk # uponansweringWork witha CID<5000Sidekicksetup“My websiteisn’t gettingmy pictures.”Retrievingand saving aprospect toprint formsfor a prospect“Whatforms do Ineed toprint?”Smokealarm witha deadbatteryAsking them totalk to theiraccountant andthey are theaccountantCalls for anissue noteven remotelyrelated towhat we doCall forhow tocancel asaleDoesFrazer filemy taxesfor me?Desktopfilledentirelywith icons“I am aprogrammer,‘this’ shouldbe reallyeasy.”Any call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefreshDealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.Caller doesn’tknow what theissue really isas the bosshad them callWrestlingfor themouseExplainingsimple interestto dealer /dealer’scustomerDealershipis husbandand wifeteamDealer’sfirst saleUsing ahotspot torun theirbusinessHour+ longcall. Youearnedthis.Caller putsyou on holdand youhave to callthem backTalkingthrough atranslatorNSFW oncaller’scomputerWindowstrying to usethe OkidataESC driverAnother CSRalso workingwith the sameCID at thesame time butdifferent caller'I figured itout' afterpicking upCalling anOKI anythingbut “OKIData”Work withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=for'I didn'tknowFrazer hadAccounting'Having toexplain "FreeService" onthe incomestatementHasn’tupdated inmore than6 monthsAnimal makingnoises in thebackground.Why is that evenat a cardealership?Asks foraccounting butonly needs tomake apaymentThis isCheeeeyupTalkingwith foodin theirmouthScreamingor fightingin thebackgroundI didn'tmake thatmuchmoney!Needs aserver swap.Verificationon file.You ask toconnect to themain and areconnected toa w/sCallerhangs uponaccidentWhy do thesecustomer allhavebalances?(All OF deals)Called bythe wrongnameconferencecall withtheiraccountantConstantlyminimizingtask bar thatwill not staymaximizedCalling dealerand have topress anumber of adepartment“I don’thave __form.” But,they do.Needs aserver swap.No ownershipverificationon fileAsks foranother CSRby desknumbercustomerandemployeeyelling in thebackgroundbarkingdog“How doI printforms?”Mileageprintingincorrectly"I thoughtFrazerupdateddaily?"Immediatelyasks for helpdesk # uponanswering

2023 Frazer CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Work with a CID <5000
  2. Sidekick setup
  3. “My website isn’t getting my pictures.”
  4. Retrieving and saving a prospect to print forms for a prospect
  5. “What forms do I need to print?”
  6. Smoke alarm with a dead battery
  7. Asking them to talk to their accountant and they are the accountant
  8. Calls for an issue not even remotely related to what we do
  9. Call for how to cancel a sale
  10. Does Frazer file my taxes for me?
  11. Desktop filled entirely with icons
  12. “I am a programmer, ‘this’ should be really easy.”
  13. Any call where they use the following words interchangeably: backup, install, download, update, upload, restore, or refresh
  14. Dealer asks to connect for something that can be explained in less time than it takes to connect.
  15. Caller doesn’t know what the issue really is as the boss had them call
  16. Wrestling for the mouse
  17. Explaining simple interest to dealer / dealer’s customer
  18. Dealership is husband and wife team
  19. Dealer’s first sale
  20. Using a hotspot to run their business
  21. Hour+ long call. You earned this.
  22. Caller puts you on hold and you have to call them back
  23. Talking through a translator
  24. NSFW on caller’s computer
  25. Windows trying to use the Okidata ESC driver
  26. Another CSR also working with the same CID at the same time but different caller
  27. 'I figured it out' after picking up
  28. Calling an OKI anything but “OKI Data”
  29. Work with dealership with ‘fun’ name spelling, ie. Xtreme, Uniq, Kars, 4=for
  30. 'I didn't know Frazer had Accounting'
  31. Having to explain "Free Service" on the income statement
  32. Hasn’t updated in more than 6 months
  33. Animal making noises in the background. Why is that even at a car dealership?
  34. Asks for accounting but only needs to make a payment
  35. This is Cheeeeyup
  36. Talking with food in their mouth
  37. Screaming or fighting in the background
  38. I didn't make that much money!
  39. Needs a server swap. Verification on file.
  40. You ask to connect to the main and are connected to a w/s
  41. Caller hangs up on accident
  42. Why do these customer all have balances? (All OF deals)
  43. Called by the wrong name
  44. conference call with their accountant
  45. Constantly minimizing task bar that will not stay maximized
  46. Calling dealer and have to press a number of a department
  47. “I don’t have __ form.” But, they do.
  48. Needs a server swap. No ownership verification on file
  49. Asks for another CSR by desk number
  50. customer and employee yelling in the background
  51. barking dog
  52. “How do I print forms?”
  53. Mileage printing incorrectly
  54. "I thought Frazer updated daily?"
  55. Immediately asks for help desk # upon answering