Using ahotspot torun theirbusinessWhy do thesecustomer allhavebalances?(All OF deals)Dealershipis husbandand wifeteamCaller doesn’tknow what theissue really isas the bosshad them callDealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.Screamingor fightingin thebackgroundSidekicksetupHasn’tupdated inmore than6 monthsWork witha CID<5000“How doI printforms?”Another CSRalso workingwith the sameCID at thesame time butdifferent callerCall forhow tocancel asaleCalling anOKI anythingbut “OKIData”This isCheeeeyupWrestlingfor themouseExplainingsimple interestto dealer /dealer’scustomer'I figured itout' afterpicking upWindowstrying to usethe OkidataESC driverConstantlyminimizingtask bar thatwill not staymaximizedImmediatelyasks for helpdesk # uponansweringDesktopfilledentirelywith iconsRetrievingand saving aprospect toprint formsfor a prospect“Whatforms do Ineed toprint?”“I am aprogrammer,‘this’ shouldbe reallyeasy.”"I thoughtFrazerupdateddaily?"Called bythe wrongname“I don’thave __form.” But,they do.Caller putsyou on holdand youhave to callthem backAsks foranother CSRby desknumberTalkingthrough atranslatorAsking them totalk to theiraccountant andthey are theaccountantcustomerandemployeeyelling in thebackgroundYou ask toconnect to themain and areconnected toa w/sNSFW oncaller’scomputerHaving toexplain "FreeService" onthe incomestatementAsks foraccounting butonly needs tomake apaymentbarkingdogCalls for anissue noteven remotelyrelated towhat we doNeeds aserver swap.Verificationon file.Hour+ longcall. Youearnedthis.DoesFrazer filemy taxesfor me?Animal makingnoises in thebackground.Why is that evenat a cardealership?Needs aserver swap.No ownershipverificationon file'I didn'tknowFrazer hadAccounting'MileageprintingincorrectlyCallerhangs uponaccidentWork withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=forconferencecall withtheiraccountantCalling dealerand have topress anumber of adepartmentI didn'tmake thatmuchmoney!Talkingwith foodin theirmouthDealer’sfirst saleAny call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefresh“My websiteisn’t gettingmy pictures.”Smokealarm witha deadbatteryUsing ahotspot torun theirbusinessWhy do thesecustomer allhavebalances?(All OF deals)Dealershipis husbandand wifeteamCaller doesn’tknow what theissue really isas the bosshad them callDealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.Screamingor fightingin thebackgroundSidekicksetupHasn’tupdated inmore than6 monthsWork witha CID<5000“How doI printforms?”Another CSRalso workingwith the sameCID at thesame time butdifferent callerCall forhow tocancel asaleCalling anOKI anythingbut “OKIData”This isCheeeeyupWrestlingfor themouseExplainingsimple interestto dealer /dealer’scustomer'I figured itout' afterpicking upWindowstrying to usethe OkidataESC driverConstantlyminimizingtask bar thatwill not staymaximizedImmediatelyasks for helpdesk # uponansweringDesktopfilledentirelywith iconsRetrievingand saving aprospect toprint formsfor a prospect“Whatforms do Ineed toprint?”“I am aprogrammer,‘this’ shouldbe reallyeasy.”"I thoughtFrazerupdateddaily?"Called bythe wrongname“I don’thave __form.” But,they do.Caller putsyou on holdand youhave to callthem backAsks foranother CSRby desknumberTalkingthrough atranslatorAsking them totalk to theiraccountant andthey are theaccountantcustomerandemployeeyelling in thebackgroundYou ask toconnect to themain and areconnected toa w/sNSFW oncaller’scomputerHaving toexplain "FreeService" onthe incomestatementAsks foraccounting butonly needs tomake apaymentbarkingdogCalls for anissue noteven remotelyrelated towhat we doNeeds aserver swap.Verificationon file.Hour+ longcall. Youearnedthis.DoesFrazer filemy taxesfor me?Animal makingnoises in thebackground.Why is that evenat a cardealership?Needs aserver swap.No ownershipverificationon file'I didn'tknowFrazer hadAccounting'MileageprintingincorrectlyCallerhangs uponaccidentWork withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=forconferencecall withtheiraccountantCalling dealerand have topress anumber of adepartmentI didn'tmake thatmuchmoney!Talkingwith foodin theirmouthDealer’sfirst saleAny call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefresh“My websiteisn’t gettingmy pictures.”Smokealarm witha deadbattery

2023 Frazer CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Using a hotspot to run their business
  2. Why do these customer all have balances? (All OF deals)
  3. Dealership is husband and wife team
  4. Caller doesn’t know what the issue really is as the boss had them call
  5. Dealer asks to connect for something that can be explained in less time than it takes to connect.
  6. Screaming or fighting in the background
  7. Sidekick setup
  8. Hasn’t updated in more than 6 months
  9. Work with a CID <5000
  10. “How do I print forms?”
  11. Another CSR also working with the same CID at the same time but different caller
  12. Call for how to cancel a sale
  13. Calling an OKI anything but “OKI Data”
  14. This is Cheeeeyup
  15. Wrestling for the mouse
  16. Explaining simple interest to dealer / dealer’s customer
  17. 'I figured it out' after picking up
  18. Windows trying to use the Okidata ESC driver
  19. Constantly minimizing task bar that will not stay maximized
  20. Immediately asks for help desk # upon answering
  21. Desktop filled entirely with icons
  22. Retrieving and saving a prospect to print forms for a prospect
  23. “What forms do I need to print?”
  24. “I am a programmer, ‘this’ should be really easy.”
  25. "I thought Frazer updated daily?"
  26. Called by the wrong name
  27. “I don’t have __ form.” But, they do.
  28. Caller puts you on hold and you have to call them back
  29. Asks for another CSR by desk number
  30. Talking through a translator
  31. Asking them to talk to their accountant and they are the accountant
  32. customer and employee yelling in the background
  33. You ask to connect to the main and are connected to a w/s
  34. NSFW on caller’s computer
  35. Having to explain "Free Service" on the income statement
  36. Asks for accounting but only needs to make a payment
  37. barking dog
  38. Calls for an issue not even remotely related to what we do
  39. Needs a server swap. Verification on file.
  40. Hour+ long call. You earned this.
  41. Does Frazer file my taxes for me?
  42. Animal making noises in the background. Why is that even at a car dealership?
  43. Needs a server swap. No ownership verification on file
  44. 'I didn't know Frazer had Accounting'
  45. Mileage printing incorrectly
  46. Caller hangs up on accident
  47. Work with dealership with ‘fun’ name spelling, ie. Xtreme, Uniq, Kars, 4=for
  48. conference call with their accountant
  49. Calling dealer and have to press a number of a department
  50. I didn't make that much money!
  51. Talking with food in their mouth
  52. Dealer’s first sale
  53. Any call where they use the following words interchangeably: backup, install, download, update, upload, restore, or refresh
  54. “My website isn’t getting my pictures.”
  55. Smoke alarm with a dead battery