Dealershipis husbandand wifeteamUsing ahotspot torun theirbusiness“How doI printforms?”Wrestlingfor themouseThis isCheeeeyupYou ask toconnect to themain and areconnected toa w/s“I don’thave __form.” But,they do.customerandemployeeyelling in thebackgroundCallerhangs uponaccident“I am aprogrammer,‘this’ shouldbe reallyeasy.”conferencecall withtheiraccountantConstantlyminimizingtask bar thatwill not staymaximizedDealer’sfirst saleWork withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=forScreamingor fightingin thebackground'I figured itout' afterpicking upMileageprintingincorrectly“Whatforms do Ineed toprint?”Animal makingnoises in thebackground.Why is that evenat a cardealership?Caller doesn’tknow what theissue really isas the bosshad them callDoesFrazer filemy taxesfor me?Retrievingand saving aprospect toprint formsfor a prospectImmediatelyasks for helpdesk # uponansweringCall forhow tocancel asalebarkingdogCaller putsyou on holdand youhave to callthem backCalling anOKI anythingbut “OKIData”Desktopfilledentirelywith iconsExplainingsimple interestto dealer /dealer’scustomerI didn'tmake thatmuchmoney!Hour+ longcall. Youearnedthis.Any call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefreshNSFW oncaller’scomputer'I didn'tknowFrazer hadAccounting'Dealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.Why do thesecustomer allhavebalances?(All OF deals)Asking them totalk to theiraccountant andthey are theaccountant'Where inFrazer doI file mytaxes?'Needs aserver swap.Verificationon file.Asks foraccounting butonly needs tomake apaymentCalls for anissue noteven remotelyrelated towhat we doTalkingthrough atranslator"I thoughtFrazerupdateddaily?"Hasn’tupdated inmore than6 monthsWindowstrying to usethe OkidataESC driverWork witha CID<5000Talkingwith foodin theirmouthAnother CSRalso workingwith the sameCID at thesame time butdifferent callerHaving toexplain "FreeService" onthe incomestatementSidekicksetupNeeds aserver swap.No ownershipverificationon file“My websiteisn’t gettingmy pictures.”Asks foranother CSRby desknumberCalling dealerand have topress anumber of adepartmentCalled bythe wrongnameDealershipis husbandand wifeteamUsing ahotspot torun theirbusiness“How doI printforms?”Wrestlingfor themouseThis isCheeeeyupYou ask toconnect to themain and areconnected toa w/s“I don’thave __form.” But,they do.customerandemployeeyelling in thebackgroundCallerhangs uponaccident“I am aprogrammer,‘this’ shouldbe reallyeasy.”conferencecall withtheiraccountantConstantlyminimizingtask bar thatwill not staymaximizedDealer’sfirst saleWork withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=forScreamingor fightingin thebackground'I figured itout' afterpicking upMileageprintingincorrectly“Whatforms do Ineed toprint?”Animal makingnoises in thebackground.Why is that evenat a cardealership?Caller doesn’tknow what theissue really isas the bosshad them callDoesFrazer filemy taxesfor me?Retrievingand saving aprospect toprint formsfor a prospectImmediatelyasks for helpdesk # uponansweringCall forhow tocancel asalebarkingdogCaller putsyou on holdand youhave to callthem backCalling anOKI anythingbut “OKIData”Desktopfilledentirelywith iconsExplainingsimple interestto dealer /dealer’scustomerI didn'tmake thatmuchmoney!Hour+ longcall. Youearnedthis.Any call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefreshNSFW oncaller’scomputer'I didn'tknowFrazer hadAccounting'Dealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.Why do thesecustomer allhavebalances?(All OF deals)Asking them totalk to theiraccountant andthey are theaccountant'Where inFrazer doI file mytaxes?'Needs aserver swap.Verificationon file.Asks foraccounting butonly needs tomake apaymentCalls for anissue noteven remotelyrelated towhat we doTalkingthrough atranslator"I thoughtFrazerupdateddaily?"Hasn’tupdated inmore than6 monthsWindowstrying to usethe OkidataESC driverWork witha CID<5000Talkingwith foodin theirmouthAnother CSRalso workingwith the sameCID at thesame time butdifferent callerHaving toexplain "FreeService" onthe incomestatementSidekicksetupNeeds aserver swap.No ownershipverificationon file“My websiteisn’t gettingmy pictures.”Asks foranother CSRby desknumberCalling dealerand have topress anumber of adepartmentCalled bythe wrongname

2023 Frazer CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Dealership is husband and wife team
  2. Using a hotspot to run their business
  3. “How do I print forms?”
  4. Wrestling for the mouse
  5. This is Cheeeeyup
  6. You ask to connect to the main and are connected to a w/s
  7. “I don’t have __ form.” But, they do.
  8. customer and employee yelling in the background
  9. Caller hangs up on accident
  10. “I am a programmer, ‘this’ should be really easy.”
  11. conference call with their accountant
  12. Constantly minimizing task bar that will not stay maximized
  13. Dealer’s first sale
  14. Work with dealership with ‘fun’ name spelling, ie. Xtreme, Uniq, Kars, 4=for
  15. Screaming or fighting in the background
  16. 'I figured it out' after picking up
  17. Mileage printing incorrectly
  18. “What forms do I need to print?”
  19. Animal making noises in the background. Why is that even at a car dealership?
  20. Caller doesn’t know what the issue really is as the boss had them call
  21. Does Frazer file my taxes for me?
  22. Retrieving and saving a prospect to print forms for a prospect
  23. Immediately asks for help desk # upon answering
  24. Call for how to cancel a sale
  25. barking dog
  26. Caller puts you on hold and you have to call them back
  27. Calling an OKI anything but “OKI Data”
  28. Desktop filled entirely with icons
  29. Explaining simple interest to dealer / dealer’s customer
  30. I didn't make that much money!
  31. Hour+ long call. You earned this.
  32. Any call where they use the following words interchangeably: backup, install, download, update, upload, restore, or refresh
  33. NSFW on caller’s computer
  34. 'I didn't know Frazer had Accounting'
  35. Dealer asks to connect for something that can be explained in less time than it takes to connect.
  36. Why do these customer all have balances? (All OF deals)
  37. Asking them to talk to their accountant and they are the accountant
  38. 'Where in Frazer do I file my taxes?'
  39. Needs a server swap. Verification on file.
  40. Asks for accounting but only needs to make a payment
  41. Calls for an issue not even remotely related to what we do
  42. Talking through a translator
  43. "I thought Frazer updated daily?"
  44. Hasn’t updated in more than 6 months
  45. Windows trying to use the Okidata ESC driver
  46. Work with a CID <5000
  47. Talking with food in their mouth
  48. Another CSR also working with the same CID at the same time but different caller
  49. Having to explain "Free Service" on the income statement
  50. Sidekick setup
  51. Needs a server swap. No ownership verification on file
  52. “My website isn’t getting my pictures.”
  53. Asks for another CSR by desk number
  54. Calling dealer and have to press a number of a department
  55. Called by the wrong name