Asking them totalk to theiraccountant andthey are theaccountantNeeds aserver swap.No ownershipverificationon fileAsks foranother CSRby desknumberHaving toexplain "FreeService" onthe incomestatementconferencecall withtheiraccountantCallerhangs uponaccidentCaller putsyou on holdand youhave to callthem backHasn’tupdated inmore than6 monthsWindowstrying to usethe OkidataESC driver“How doI printforms?”barkingdogNeeds aserver swap.Verificationon file.I didn'tmake thatmuchmoney!“My websiteisn’t gettingmy pictures.”DoesFrazer filemy taxesfor me?Wrestlingfor themouse'I didn'tknowFrazer hadAccounting'Why do thesecustomer allhavebalances?(All OF deals)Work witha CID<5000Dealer’sfirst saleHour+ longcall. Youearnedthis.Dealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.Caller doesn’tknow what theissue really isas the bosshad them callCall forhow tocancel asale“I am aprogrammer,‘this’ shouldbe reallyeasy.”'I figured itout' afterpicking upMileageprintingincorrectlyUsing ahotspot torun theirbusinessAny call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefreshCalling anOKI anythingbut “OKIData”'Where inFrazer doI file mytaxes?'Called bythe wrongname"I thoughtFrazerupdateddaily?"NSFW oncaller’scomputerCalls for anissue noteven remotelyrelated towhat we doSidekicksetupConstantlyminimizingtask bar thatwill not staymaximizedAnimal makingnoises in thebackground.Why is that evenat a cardealership?“Whatforms do Ineed toprint?”Work withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=forThis isCheeeeyupYou ask toconnect to themain and areconnected toa w/scustomerandemployeeyelling in thebackgroundScreamingor fightingin thebackgroundExplainingsimple interestto dealer /dealer’scustomerAsks foraccounting butonly needs tomake apaymentDesktopfilledentirelywith iconsRetrievingand saving aprospect toprint formsfor a prospectDealershipis husbandand wifeteam“I don’thave __form.” But,they do.Another CSRalso workingwith the sameCID at thesame time butdifferent callerTalkingwith foodin theirmouthCalling dealerand have topress anumber of adepartmentImmediatelyasks for helpdesk # uponansweringTalkingthrough atranslatorAsking them totalk to theiraccountant andthey are theaccountantNeeds aserver swap.No ownershipverificationon fileAsks foranother CSRby desknumberHaving toexplain "FreeService" onthe incomestatementconferencecall withtheiraccountantCallerhangs uponaccidentCaller putsyou on holdand youhave to callthem backHasn’tupdated inmore than6 monthsWindowstrying to usethe OkidataESC driver“How doI printforms?”barkingdogNeeds aserver swap.Verificationon file.I didn'tmake thatmuchmoney!“My websiteisn’t gettingmy pictures.”DoesFrazer filemy taxesfor me?Wrestlingfor themouse'I didn'tknowFrazer hadAccounting'Why do thesecustomer allhavebalances?(All OF deals)Work witha CID<5000Dealer’sfirst saleHour+ longcall. Youearnedthis.Dealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.Caller doesn’tknow what theissue really isas the bosshad them callCall forhow tocancel asale“I am aprogrammer,‘this’ shouldbe reallyeasy.”'I figured itout' afterpicking upMileageprintingincorrectlyUsing ahotspot torun theirbusinessAny call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefreshCalling anOKI anythingbut “OKIData”'Where inFrazer doI file mytaxes?'Called bythe wrongname"I thoughtFrazerupdateddaily?"NSFW oncaller’scomputerCalls for anissue noteven remotelyrelated towhat we doSidekicksetupConstantlyminimizingtask bar thatwill not staymaximizedAnimal makingnoises in thebackground.Why is that evenat a cardealership?“Whatforms do Ineed toprint?”Work withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=forThis isCheeeeyupYou ask toconnect to themain and areconnected toa w/scustomerandemployeeyelling in thebackgroundScreamingor fightingin thebackgroundExplainingsimple interestto dealer /dealer’scustomerAsks foraccounting butonly needs tomake apaymentDesktopfilledentirelywith iconsRetrievingand saving aprospect toprint formsfor a prospectDealershipis husbandand wifeteam“I don’thave __form.” But,they do.Another CSRalso workingwith the sameCID at thesame time butdifferent callerTalkingwith foodin theirmouthCalling dealerand have topress anumber of adepartmentImmediatelyasks for helpdesk # uponansweringTalkingthrough atranslator

2023 Frazer CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asking them to talk to their accountant and they are the accountant
  2. Needs a server swap. No ownership verification on file
  3. Asks for another CSR by desk number
  4. Having to explain "Free Service" on the income statement
  5. conference call with their accountant
  6. Caller hangs up on accident
  7. Caller puts you on hold and you have to call them back
  8. Hasn’t updated in more than 6 months
  9. Windows trying to use the Okidata ESC driver
  10. “How do I print forms?”
  11. barking dog
  12. Needs a server swap. Verification on file.
  13. I didn't make that much money!
  14. “My website isn’t getting my pictures.”
  15. Does Frazer file my taxes for me?
  16. Wrestling for the mouse
  17. 'I didn't know Frazer had Accounting'
  18. Why do these customer all have balances? (All OF deals)
  19. Work with a CID <5000
  20. Dealer’s first sale
  21. Hour+ long call. You earned this.
  22. Dealer asks to connect for something that can be explained in less time than it takes to connect.
  23. Caller doesn’t know what the issue really is as the boss had them call
  24. Call for how to cancel a sale
  25. “I am a programmer, ‘this’ should be really easy.”
  26. 'I figured it out' after picking up
  27. Mileage printing incorrectly
  28. Using a hotspot to run their business
  29. Any call where they use the following words interchangeably: backup, install, download, update, upload, restore, or refresh
  30. Calling an OKI anything but “OKI Data”
  31. 'Where in Frazer do I file my taxes?'
  32. Called by the wrong name
  33. "I thought Frazer updated daily?"
  34. NSFW on caller’s computer
  35. Calls for an issue not even remotely related to what we do
  36. Sidekick setup
  37. Constantly minimizing task bar that will not stay maximized
  38. Animal making noises in the background. Why is that even at a car dealership?
  39. “What forms do I need to print?”
  40. Work with dealership with ‘fun’ name spelling, ie. Xtreme, Uniq, Kars, 4=for
  41. This is Cheeeeyup
  42. You ask to connect to the main and are connected to a w/s
  43. customer and employee yelling in the background
  44. Screaming or fighting in the background
  45. Explaining simple interest to dealer / dealer’s customer
  46. Asks for accounting but only needs to make a payment
  47. Desktop filled entirely with icons
  48. Retrieving and saving a prospect to print forms for a prospect
  49. Dealership is husband and wife team
  50. “I don’t have __ form.” But, they do.
  51. Another CSR also working with the same CID at the same time but different caller
  52. Talking with food in their mouth
  53. Calling dealer and have to press a number of a department
  54. Immediately asks for help desk # upon answering
  55. Talking through a translator