(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Any call where they use the following words interchangeably: backup, install, download, update, upload, restore, or refresh
“What forms do I need to print?”
Dealer’s first sale
Another CSR also working with the same CID at the same time but different caller
Calling an OKI anything but “OKI Data”
Caller puts you on hold and you have to call them back
Calling dealer and have to press a number of a department
“I am a programmer, ‘this’ should be really easy.”
Wrestling for the mouse
“How do I print forms?”
Immediately asks for help desk # upon answering
Caller doesn’t know what the issue really is as the boss had them call
Using a hotspot to run their business
Work with dealership with ‘fun’ name spelling, ie. Xtreme, Uniq, Kars, 4=for
barking dog
Calls for an issue not even remotely related to what we do
Dealer asks to connect for something that can be explained in less time than it takes to connect.
Called by the wrong name
You ask to connect to the main and are connected to a w/s
Constantly minimizing task bar that will not stay maximized
Asking them to talk to their accountant and they are the accountant
Needs a server swap. No ownership verification on file
Explaining simple interest to dealer / dealer’s customer
'I figured it out' after picking up
conference call with their accountant
Why do these customer all have balances? (All OF deals)
Sidekick setup
Hour+ long call. You earned this.
Screaming or fighting in the background
Mileage printing incorrectly
'I didn't know Frazer had Accounting'
NSFW on caller’s computer
“My website isn’t getting my pictures.”
"I thought Frazer updated daily?"
customer and employee yelling in the background
Caller hangs up on accident
Retrieving and saving a prospect to print forms for a prospect
Talking through a translator
Desktop filled entirely with icons
'Where in Frazer do I file my taxes?'
This is Cheeeeyup
Talking with food in their mouth
Asks for another CSR by desk number
Animal making noises in the background. Why is that even at a car dealership?
Needs a server swap. Verification on file.
Having to explain "Free Service" on the income statement
Call for how to cancel a sale
Work with a CID <5000
Asks for accounting but only needs to make a payment
