'I didn'tknowFrazer hadAccounting'Dealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.This isCheeeeyupAnimal makingnoises in thebackground.Why is that evenat a cardealership?Mileageprintingincorrectly"I thoughtFrazerupdateddaily?"Call forhow tocancel asaleI didn'tmake thatmuchmoney!Asks foranother CSRby desknumberWrestlingfor themouseDealer’sfirst saleUsing ahotspot torun theirbusinessNSFW oncaller’scomputerDesktopfilledentirelywith iconsScreamingor fightingin thebackgroundWork witha CID<5000“I am aprogrammer,‘this’ shouldbe reallyeasy.”Immediatelyasks for helpdesk # uponansweringCalls for anissue noteven remotelyrelated towhat we doRetrievingand saving aprospect toprint formsfor a prospect“My websiteisn’t gettingmy pictures.”Any call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefreshAsking them totalk to theiraccountant andthey are theaccountant'I figured itout' afterpicking upWork withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=forConstantlyminimizingtask bar thatwill not staymaximizedDealershipis husbandand wifeteambarkingdogCaller putsyou on holdand youhave to callthem backNeeds aserver swap.Verificationon file.Callerhangs uponaccident“Whatforms do Ineed toprint?”Calling anOKI anythingbut “OKIData”Why do thesecustomer allhavebalances?(All OF deals)Caller doesn’tknow what theissue really isas the bosshad them callconferencecall withtheiraccountantCalling dealerand have topress anumber of adepartmentExplainingsimple interestto dealer /dealer’scustomerSidekicksetupCalled bythe wrongnameDoesFrazer filemy taxesfor me?“I don’thave __form.” But,they do.Hour+ longcall. Youearnedthis.You ask toconnect to themain and areconnected toa w/sHaving toexplain "FreeService" onthe incomestatement'Where inFrazer doI file mytaxes?'Talkingthrough atranslatorTalkingwith foodin theirmouthAsks foraccounting butonly needs tomake apaymentNeeds aserver swap.No ownershipverificationon fileHasn’tupdated inmore than6 monthsWindowstrying to usethe OkidataESC driver“How doI printforms?”Another CSRalso workingwith the sameCID at thesame time butdifferent callercustomerandemployeeyelling in thebackground'I didn'tknowFrazer hadAccounting'Dealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.This isCheeeeyupAnimal makingnoises in thebackground.Why is that evenat a cardealership?Mileageprintingincorrectly"I thoughtFrazerupdateddaily?"Call forhow tocancel asaleI didn'tmake thatmuchmoney!Asks foranother CSRby desknumberWrestlingfor themouseDealer’sfirst saleUsing ahotspot torun theirbusinessNSFW oncaller’scomputerDesktopfilledentirelywith iconsScreamingor fightingin thebackgroundWork witha CID<5000“I am aprogrammer,‘this’ shouldbe reallyeasy.”Immediatelyasks for helpdesk # uponansweringCalls for anissue noteven remotelyrelated towhat we doRetrievingand saving aprospect toprint formsfor a prospect“My websiteisn’t gettingmy pictures.”Any call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefreshAsking them totalk to theiraccountant andthey are theaccountant'I figured itout' afterpicking upWork withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=forConstantlyminimizingtask bar thatwill not staymaximizedDealershipis husbandand wifeteambarkingdogCaller putsyou on holdand youhave to callthem backNeeds aserver swap.Verificationon file.Callerhangs uponaccident“Whatforms do Ineed toprint?”Calling anOKI anythingbut “OKIData”Why do thesecustomer allhavebalances?(All OF deals)Caller doesn’tknow what theissue really isas the bosshad them callconferencecall withtheiraccountantCalling dealerand have topress anumber of adepartmentExplainingsimple interestto dealer /dealer’scustomerSidekicksetupCalled bythe wrongnameDoesFrazer filemy taxesfor me?“I don’thave __form.” But,they do.Hour+ longcall. Youearnedthis.You ask toconnect to themain and areconnected toa w/sHaving toexplain "FreeService" onthe incomestatement'Where inFrazer doI file mytaxes?'Talkingthrough atranslatorTalkingwith foodin theirmouthAsks foraccounting butonly needs tomake apaymentNeeds aserver swap.No ownershipverificationon fileHasn’tupdated inmore than6 monthsWindowstrying to usethe OkidataESC driver“How doI printforms?”Another CSRalso workingwith the sameCID at thesame time butdifferent callercustomerandemployeeyelling in thebackground

2023 Frazer CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 'I didn't know Frazer had Accounting'
  2. Dealer asks to connect for something that can be explained in less time than it takes to connect.
  3. This is Cheeeeyup
  4. Animal making noises in the background. Why is that even at a car dealership?
  5. Mileage printing incorrectly
  6. "I thought Frazer updated daily?"
  7. Call for how to cancel a sale
  8. I didn't make that much money!
  9. Asks for another CSR by desk number
  10. Wrestling for the mouse
  11. Dealer’s first sale
  12. Using a hotspot to run their business
  13. NSFW on caller’s computer
  14. Desktop filled entirely with icons
  15. Screaming or fighting in the background
  16. Work with a CID <5000
  17. “I am a programmer, ‘this’ should be really easy.”
  18. Immediately asks for help desk # upon answering
  19. Calls for an issue not even remotely related to what we do
  20. Retrieving and saving a prospect to print forms for a prospect
  21. “My website isn’t getting my pictures.”
  22. Any call where they use the following words interchangeably: backup, install, download, update, upload, restore, or refresh
  23. Asking them to talk to their accountant and they are the accountant
  24. 'I figured it out' after picking up
  25. Work with dealership with ‘fun’ name spelling, ie. Xtreme, Uniq, Kars, 4=for
  26. Constantly minimizing task bar that will not stay maximized
  27. Dealership is husband and wife team
  28. barking dog
  29. Caller puts you on hold and you have to call them back
  30. Needs a server swap. Verification on file.
  31. Caller hangs up on accident
  32. “What forms do I need to print?”
  33. Calling an OKI anything but “OKI Data”
  34. Why do these customer all have balances? (All OF deals)
  35. Caller doesn’t know what the issue really is as the boss had them call
  36. conference call with their accountant
  37. Calling dealer and have to press a number of a department
  38. Explaining simple interest to dealer / dealer’s customer
  39. Sidekick setup
  40. Called by the wrong name
  41. Does Frazer file my taxes for me?
  42. “I don’t have __ form.” But, they do.
  43. Hour+ long call. You earned this.
  44. You ask to connect to the main and are connected to a w/s
  45. Having to explain "Free Service" on the income statement
  46. 'Where in Frazer do I file my taxes?'
  47. Talking through a translator
  48. Talking with food in their mouth
  49. Asks for accounting but only needs to make a payment
  50. Needs a server swap. No ownership verification on file
  51. Hasn’t updated in more than 6 months
  52. Windows trying to use the Okidata ESC driver
  53. “How do I print forms?”
  54. Another CSR also working with the same CID at the same time but different caller
  55. customer and employee yelling in the background