Desktopfilledentirelywith iconsCaller putsyou on holdand youhave to callthem backAsks foraccounting butonly needs tomake apayment'I didn'tknowFrazer hadAccounting'Using ahotspot torun theirbusinessWork witha CID<5000Talkingthrough atranslatorScreamingor fightingin thebackgroundThis isCheeeeyupAsks foranother CSRby desknumberconferencecall withtheiraccountantAsking them totalk to theiraccountant andthey are theaccountantCaller doesn’tknow what theissue really isas the bosshad them call'Where inFrazer doI file mytaxes?'Hasn’tupdated inmore than6 monthsMileageprintingincorrectlyHaving toexplain "FreeService" onthe incomestatement“My websiteisn’t gettingmy pictures.”'I figured itout' afterpicking upRetrievingand saving aprospect toprint formsfor a prospectWhy do thesecustomer allhavebalances?(All OF deals)Calling dealerand have topress anumber of adepartmentNSFW oncaller’scomputerWindowstrying to usethe OkidataESC driverDealer’sfirst saleNeeds aserver swap.No ownershipverificationon file“I don’thave __form.” But,they do.SidekicksetupDealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect."I thoughtFrazerupdateddaily?"Called bythe wrongnameAnother CSRalso workingwith the sameCID at thesame time butdifferent callerCalls for anissue noteven remotelyrelated towhat we doAnimal makingnoises in thebackground.Why is that evenat a cardealership?Talkingwith foodin theirmouth“I am aprogrammer,‘this’ shouldbe reallyeasy.”Dealershipis husbandand wifeteambarkingdogI didn'tmake thatmuchmoney!Calling anOKI anythingbut “OKIData”You ask toconnect to themain and areconnected toa w/sCallerhangs uponaccidentExplainingsimple interestto dealer /dealer’scustomerAny call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefresh“How doI printforms?”Immediatelyasks for helpdesk # uponansweringcustomerandemployeeyelling in thebackgroundHour+ longcall. Youearnedthis.DoesFrazer filemy taxesfor me?Call forhow tocancel asaleWrestlingfor themouseConstantlyminimizingtask bar thatwill not staymaximizedNeeds aserver swap.Verificationon file.Work withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=for“Whatforms do Ineed toprint?”Desktopfilledentirelywith iconsCaller putsyou on holdand youhave to callthem backAsks foraccounting butonly needs tomake apayment'I didn'tknowFrazer hadAccounting'Using ahotspot torun theirbusinessWork witha CID<5000Talkingthrough atranslatorScreamingor fightingin thebackgroundThis isCheeeeyupAsks foranother CSRby desknumberconferencecall withtheiraccountantAsking them totalk to theiraccountant andthey are theaccountantCaller doesn’tknow what theissue really isas the bosshad them call'Where inFrazer doI file mytaxes?'Hasn’tupdated inmore than6 monthsMileageprintingincorrectlyHaving toexplain "FreeService" onthe incomestatement“My websiteisn’t gettingmy pictures.”'I figured itout' afterpicking upRetrievingand saving aprospect toprint formsfor a prospectWhy do thesecustomer allhavebalances?(All OF deals)Calling dealerand have topress anumber of adepartmentNSFW oncaller’scomputerWindowstrying to usethe OkidataESC driverDealer’sfirst saleNeeds aserver swap.No ownershipverificationon file“I don’thave __form.” But,they do.SidekicksetupDealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect."I thoughtFrazerupdateddaily?"Called bythe wrongnameAnother CSRalso workingwith the sameCID at thesame time butdifferent callerCalls for anissue noteven remotelyrelated towhat we doAnimal makingnoises in thebackground.Why is that evenat a cardealership?Talkingwith foodin theirmouth“I am aprogrammer,‘this’ shouldbe reallyeasy.”Dealershipis husbandand wifeteambarkingdogI didn'tmake thatmuchmoney!Calling anOKI anythingbut “OKIData”You ask toconnect to themain and areconnected toa w/sCallerhangs uponaccidentExplainingsimple interestto dealer /dealer’scustomerAny call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefresh“How doI printforms?”Immediatelyasks for helpdesk # uponansweringcustomerandemployeeyelling in thebackgroundHour+ longcall. Youearnedthis.DoesFrazer filemy taxesfor me?Call forhow tocancel asaleWrestlingfor themouseConstantlyminimizingtask bar thatwill not staymaximizedNeeds aserver swap.Verificationon file.Work withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=for“Whatforms do Ineed toprint?”

2023 Frazer CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
  1. Desktop filled entirely with icons
  2. Caller puts you on hold and you have to call them back
  3. Asks for accounting but only needs to make a payment
  4. 'I didn't know Frazer had Accounting'
  5. Using a hotspot to run their business
  6. Work with a CID <5000
  7. Talking through a translator
  8. Screaming or fighting in the background
  9. This is Cheeeeyup
  10. Asks for another CSR by desk number
  11. conference call with their accountant
  12. Asking them to talk to their accountant and they are the accountant
  13. Caller doesn’t know what the issue really is as the boss had them call
  14. 'Where in Frazer do I file my taxes?'
  15. Hasn’t updated in more than 6 months
  16. Mileage printing incorrectly
  17. Having to explain "Free Service" on the income statement
  18. “My website isn’t getting my pictures.”
  19. 'I figured it out' after picking up
  20. Retrieving and saving a prospect to print forms for a prospect
  21. Why do these customer all have balances? (All OF deals)
  22. Calling dealer and have to press a number of a department
  23. NSFW on caller’s computer
  24. Windows trying to use the Okidata ESC driver
  25. Dealer’s first sale
  26. Needs a server swap. No ownership verification on file
  27. “I don’t have __ form.” But, they do.
  28. Sidekick setup
  29. Dealer asks to connect for something that can be explained in less time than it takes to connect.
  30. "I thought Frazer updated daily?"
  31. Called by the wrong name
  32. Another CSR also working with the same CID at the same time but different caller
  33. Calls for an issue not even remotely related to what we do
  34. Animal making noises in the background. Why is that even at a car dealership?
  35. Talking with food in their mouth
  36. “I am a programmer, ‘this’ should be really easy.”
  37. Dealership is husband and wife team
  38. barking dog
  39. I didn't make that much money!
  40. Calling an OKI anything but “OKI Data”
  41. You ask to connect to the main and are connected to a w/s
  42. Caller hangs up on accident
  43. Explaining simple interest to dealer / dealer’s customer
  44. Any call where they use the following words interchangeably: backup, install, download, update, upload, restore, or refresh
  45. “How do I print forms?”
  46. Immediately asks for help desk # upon answering
  47. customer and employee yelling in the background
  48. Hour+ long call. You earned this.
  49. Does Frazer file my taxes for me?
  50. Call for how to cancel a sale
  51. Wrestling for the mouse
  52. Constantly minimizing task bar that will not stay maximized
  53. Needs a server swap. Verification on file.
  54. Work with dealership with ‘fun’ name spelling, ie. Xtreme, Uniq, Kars, 4=for
  55. “What forms do I need to print?”