Used Customer Name 3x Helped resolve a customer issue Thank Customer for Banking with Wells Had Non Bank Conver- sation Kept Track of Interactions Asked Fact Finding Questions Summ up the transaction Used an Empathy Statement Learned Something unique about a customer Used 2 of the KDMS in one transaction Used 2Benefit Words Said Benefit before product Used a confirming Statement/ Question Offered using green button solutions Said Welcome to Wells Fargo Introduced yourself Gave Options Followed the Entire RoadMap (need observer) Processed Transaction Right the First Time Compliment 3 Customers in a row Sent a service signal Said something nice to co-worker Balanced at the end of the night Smiled Big Used Customer Name 3x Helped resolve a customer issue Thank Customer for Banking with Wells Had Non Bank Conver- sation Kept Track of Interactions Asked Fact Finding Questions Summ up the transaction Used an Empathy Statement Learned Something unique about a customer Used 2 of the KDMS in one transaction Used 2Benefit Words Said Benefit before product Used a confirming Statement/ Question Offered using green button solutions Said Welcome to Wells Fargo Introduced yourself Gave Options Followed the Entire RoadMap (need observer) Processed Transaction Right the First Time Compliment 3 Customers in a row Sent a service signal Said something nice to co-worker Balanced at the end of the night Smiled Big
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Used
Customer
Name 3x
Helped resolve a customer issue
Thank Customer for Banking with Wells
Had Non Bank
Conver-
sation
Kept Track of Interactions
Asked Fact Finding
Questions
Summ up the transaction
Used an Empathy
Statement
Learned Something unique about a customer
Used 2 of the KDMS
in one transaction
Used 2Benefit Words
Said Benefit before product
Used a confirming Statement/
Question
Offered using green button solutions
Said Welcome to Wells Fargo
Introduced yourself
Gave Options
Followed the Entire RoadMap
(need observer)
Processed Transaction Right the First Time
Compliment
3
Customers in a row
Sent a service signal
Said something nice to
co-worker
Balanced at the end of the night
Smiled
Big