Used aconfirmingStatement/QuestionIntroducedyourselfKept TrackofInteractionsUsed2BenefitWordsSent aservicesignalGaveOptionsThankCustomerfor Bankingwith WellsOfferedusing greenbuttonsolutionsLearnedSomethingunique abouta customerFollowed theEntireRoadMap(needobserver)SaidWelcometo WellsFargoUsedCustomerName 3xUsed 2 ofthe KDMSin onetransactionHelpedresolve acustomerissueSaidsomethingnice toco-workerHad NonBankConver-sationSmiledBigCompliment3Customersin a rowSaidBenefitbeforeproductBalancedat the endof thenightUsed anEmpathyStatementAskedFactFindingQuestionsSumm upthetransactionProcessedTransactionRight theFirst TimeUsed aconfirmingStatement/QuestionIntroducedyourselfKept TrackofInteractionsUsed2BenefitWordsSent aservicesignalGaveOptionsThankCustomerfor Bankingwith WellsOfferedusing greenbuttonsolutionsLearnedSomethingunique abouta customerFollowed theEntireRoadMap(needobserver)SaidWelcometo WellsFargoUsedCustomerName 3xUsed 2 ofthe KDMSin onetransactionHelpedresolve acustomerissueSaidsomethingnice toco-workerHad NonBankConver-sationSmiledBigCompliment3Customersin a rowSaidBenefitbeforeproductBalancedat the endof thenightUsed anEmpathyStatementAskedFactFindingQuestionsSumm upthetransactionProcessedTransactionRight theFirst Time

WOW BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a confirming Statement/ Question
  2. Introduced yourself
  3. Kept Track of Interactions
  4. Used 2Benefit Words
  5. Sent a service signal
  6. Gave Options
  7. Thank Customer for Banking with Wells
  8. Offered using green button solutions
  9. Learned Something unique about a customer
  10. Followed the Entire RoadMap (need observer)
  11. Said Welcome to Wells Fargo
  12. Used Customer Name 3x
  13. Used 2 of the KDMS in one transaction
  14. Helped resolve a customer issue
  15. Said something nice to co-worker
  16. Had Non Bank Conver- sation
  17. Smiled Big
  18. Compliment 3 Customers in a row
  19. Said Benefit before product
  20. Balanced at the end of the night
  21. Used an Empathy Statement
  22. Asked Fact Finding Questions
  23. Summ up the transaction
  24. Processed Transaction Right the First Time