Followed theEntireRoadMap(needobserver)Had NonBankConver-sationIntroducedyourselfSent aservicesignalProcessedTransactionRight theFirst TimeUsedCustomerName 3xSmiledBigCompliment3Customersin a rowAskedFactFindingQuestionsBalancedat the endof thenightUsed anEmpathyStatementThankCustomerfor Bankingwith WellsOfferedusing greenbuttonsolutionsSaidBenefitbeforeproductLearnedSomethingunique abouta customerSumm upthetransactionSaidsomethingnice toco-workerUsed aconfirmingStatement/QuestionKept TrackofInteractionsSaidWelcometo WellsFargoUsed2BenefitWordsHelpedresolve acustomerissueGaveOptionsUsed 2 ofthe KDMSin onetransactionFollowed theEntireRoadMap(needobserver)Had NonBankConver-sationIntroducedyourselfSent aservicesignalProcessedTransactionRight theFirst TimeUsedCustomerName 3xSmiledBigCompliment3Customersin a rowAskedFactFindingQuestionsBalancedat the endof thenightUsed anEmpathyStatementThankCustomerfor Bankingwith WellsOfferedusing greenbuttonsolutionsSaidBenefitbeforeproductLearnedSomethingunique abouta customerSumm upthetransactionSaidsomethingnice toco-workerUsed aconfirmingStatement/QuestionKept TrackofInteractionsSaidWelcometo WellsFargoUsed2BenefitWordsHelpedresolve acustomerissueGaveOptionsUsed 2 ofthe KDMSin onetransaction

WOW BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Followed the Entire RoadMap (need observer)
  2. Had Non Bank Conver- sation
  3. Introduced yourself
  4. Sent a service signal
  5. Processed Transaction Right the First Time
  6. Used Customer Name 3x
  7. Smiled Big
  8. Compliment 3 Customers in a row
  9. Asked Fact Finding Questions
  10. Balanced at the end of the night
  11. Used an Empathy Statement
  12. Thank Customer for Banking with Wells
  13. Offered using green button solutions
  14. Said Benefit before product
  15. Learned Something unique about a customer
  16. Summ up the transaction
  17. Said something nice to co-worker
  18. Used a confirming Statement/ Question
  19. Kept Track of Interactions
  20. Said Welcome to Wells Fargo
  21. Used 2Benefit Words
  22. Helped resolve a customer issue
  23. Gave Options
  24. Used 2 of the KDMS in one transaction