IntroducedyourselfUsed anEmpathyStatementUsed aconfirmingStatement/QuestionProcessedTransactionRight theFirst TimeGaveOptionsSaidWelcometo WellsFargoSent aservicesignalThankCustomerfor Bankingwith WellsBalancedat the endof thenightFollowed theEntireRoadMap(needobserver)Compliment3Customersin a rowSmiledBigSaidsomethingnice toco-workerLearnedSomethingunique abouta customerUsed 2 ofthe KDMSin onetransactionHad NonBankConver-sationAskedFactFindingQuestionsSaidBenefitbeforeproductUsed2BenefitWordsHelpedresolve acustomerissueSumm upthetransactionOfferedusing greenbuttonsolutionsUsedCustomerName 3xKept TrackofInteractionsIntroducedyourselfUsed anEmpathyStatementUsed aconfirmingStatement/QuestionProcessedTransactionRight theFirst TimeGaveOptionsSaidWelcometo WellsFargoSent aservicesignalThankCustomerfor Bankingwith WellsBalancedat the endof thenightFollowed theEntireRoadMap(needobserver)Compliment3Customersin a rowSmiledBigSaidsomethingnice toco-workerLearnedSomethingunique abouta customerUsed 2 ofthe KDMSin onetransactionHad NonBankConver-sationAskedFactFindingQuestionsSaidBenefitbeforeproductUsed2BenefitWordsHelpedresolve acustomerissueSumm upthetransactionOfferedusing greenbuttonsolutionsUsedCustomerName 3xKept TrackofInteractions

WOW BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduced yourself
  2. Used an Empathy Statement
  3. Used a confirming Statement/ Question
  4. Processed Transaction Right the First Time
  5. Gave Options
  6. Said Welcome to Wells Fargo
  7. Sent a service signal
  8. Thank Customer for Banking with Wells
  9. Balanced at the end of the night
  10. Followed the Entire RoadMap (need observer)
  11. Compliment 3 Customers in a row
  12. Smiled Big
  13. Said something nice to co-worker
  14. Learned Something unique about a customer
  15. Used 2 of the KDMS in one transaction
  16. Had Non Bank Conver- sation
  17. Asked Fact Finding Questions
  18. Said Benefit before product
  19. Used 2Benefit Words
  20. Helped resolve a customer issue
  21. Summ up the transaction
  22. Offered using green button solutions
  23. Used Customer Name 3x
  24. Kept Track of Interactions