Offered using green button solutions Kept Track of Interactions Said Welcome to Wells Fargo Used a confirming Statement/ Question Gave Options Smiled Big Used 2Benefit Words Asked Fact Finding Questions Said Benefit before product Learned Something unique about a customer Introduced yourself Used 2 of the KDMS in one transaction Used Customer Name 3x Processed Transaction Right the First Time Thank Customer for Banking with Wells Helped resolve a customer issue Used an Empathy Statement Said something nice to co-worker Compliment 3 Customers in a row Balanced at the end of the night Sent a service signal Followed the Entire RoadMap (need observer) Had Non Bank Conver- sation Summ up the transaction Offered using green button solutions Kept Track of Interactions Said Welcome to Wells Fargo Used a confirming Statement/ Question Gave Options Smiled Big Used 2Benefit Words Asked Fact Finding Questions Said Benefit before product Learned Something unique about a customer Introduced yourself Used 2 of the KDMS in one transaction Used Customer Name 3x Processed Transaction Right the First Time Thank Customer for Banking with Wells Helped resolve a customer issue Used an Empathy Statement Said something nice to co-worker Compliment 3 Customers in a row Balanced at the end of the night Sent a service signal Followed the Entire RoadMap (need observer) Had Non Bank Conver- sation Summ up the transaction
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Offered using green button solutions
Kept Track of Interactions
Said Welcome to Wells Fargo
Used a confirming Statement/
Question
Gave Options
Smiled
Big
Used 2Benefit Words
Asked Fact Finding
Questions
Said Benefit before product
Learned Something unique about a customer
Introduced yourself
Used 2 of the KDMS
in one transaction
Used
Customer
Name 3x
Processed Transaction Right the First Time
Thank Customer for Banking with Wells
Helped resolve a customer issue
Used an Empathy
Statement
Said something nice to
co-worker
Compliment
3
Customers in a row
Balanced at the end of the night
Sent a service signal
Followed the Entire RoadMap
(need observer)
Had Non Bank
Conver-
sation
Summ up the transaction