Used Customer Name 3x Gave Options Followed the Entire RoadMap (need observer) Kept Track of Interactions Smiled Big Introduced yourself Used an Empathy Statement Had Non Bank Conver- sation Learned Something unique about a customer Said Benefit before product Used a confirming Statement/ Question Summ up the transaction Said something nice to co-worker Asked Fact Finding Questions Balanced at the end of the night Helped resolve a customer issue Said Welcome to Wells Fargo Used 2 of the KDMS in one transaction Offered using green button solutions Used 2Benefit Words Processed Transaction Right the First Time Thank Customer for Banking with Wells Compliment 3 Customers in a row Sent a service signal Used Customer Name 3x Gave Options Followed the Entire RoadMap (need observer) Kept Track of Interactions Smiled Big Introduced yourself Used an Empathy Statement Had Non Bank Conver- sation Learned Something unique about a customer Said Benefit before product Used a confirming Statement/ Question Summ up the transaction Said something nice to co-worker Asked Fact Finding Questions Balanced at the end of the night Helped resolve a customer issue Said Welcome to Wells Fargo Used 2 of the KDMS in one transaction Offered using green button solutions Used 2Benefit Words Processed Transaction Right the First Time Thank Customer for Banking with Wells Compliment 3 Customers in a row Sent a service signal
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Used
Customer
Name 3x
Gave Options
Followed the Entire RoadMap
(need observer)
Kept Track of Interactions
Smiled
Big
Introduced yourself
Used an Empathy
Statement
Had Non Bank
Conver-
sation
Learned Something unique about a customer
Said Benefit before product
Used a confirming Statement/
Question
Summ up the transaction
Said something nice to
co-worker
Asked Fact Finding
Questions
Balanced at the end of the night
Helped resolve a customer issue
Said Welcome to Wells Fargo
Used 2 of the KDMS
in one transaction
Offered using green button solutions
Used 2Benefit Words
Processed Transaction Right the First Time
Thank Customer for Banking with Wells
Compliment
3
Customers in a row
Sent a service signal