Gave Options Had Non Bank Conver- sation Used an Empathy Statement Said Welcome to Wells Fargo Asked Fact Finding Questions Thank Customer for Banking with Wells Offered using green button solutions Said Benefit before product Used Customer Name 3x Sent a service signal Introduced yourself Summ up the transaction Followed the Entire RoadMap (need observer) Used 2 of the KDMS in one transaction Used a confirming Statement/ Question Kept Track of Interactions Said something nice to co-worker Smiled Big Learned Something unique about a customer Processed Transaction Right the First Time Balanced at the end of the night Compliment 3 Customers in a row Helped resolve a customer issue Used 2Benefit Words Gave Options Had Non Bank Conver- sation Used an Empathy Statement Said Welcome to Wells Fargo Asked Fact Finding Questions Thank Customer for Banking with Wells Offered using green button solutions Said Benefit before product Used Customer Name 3x Sent a service signal Introduced yourself Summ up the transaction Followed the Entire RoadMap (need observer) Used 2 of the KDMS in one transaction Used a confirming Statement/ Question Kept Track of Interactions Said something nice to co-worker Smiled Big Learned Something unique about a customer Processed Transaction Right the First Time Balanced at the end of the night Compliment 3 Customers in a row Helped resolve a customer issue Used 2Benefit Words
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Gave Options
Had Non Bank
Conver-
sation
Used an Empathy
Statement
Said Welcome to Wells Fargo
Asked Fact Finding
Questions
Thank Customer for Banking with Wells
Offered using green button solutions
Said Benefit before product
Used
Customer
Name 3x
Sent a service signal
Introduced yourself
Summ up the transaction
Followed the Entire RoadMap
(need observer)
Used 2 of the KDMS
in one transaction
Used a confirming Statement/
Question
Kept Track of Interactions
Said something nice to
co-worker
Smiled
Big
Learned Something unique about a customer
Processed Transaction Right the First Time
Balanced at the end of the night
Compliment
3
Customers in a row
Helped resolve a customer issue
Used 2Benefit Words