Summ up the transaction Thank Customer for Banking with Wells Had Non Bank Conver- sation Used a confirming Statement/ Question Asked Fact Finding Questions Offered using green button solutions Used 2Benefit Words Used 2 of the KDMS in one transaction Said Benefit before product Processed Transaction Right the First Time Gave Options Used an Empathy Statement Compliment 3 Customers in a row Smiled Big Kept Track of Interactions Followed the Entire RoadMap (need observer) Used Customer Name 3x Said something nice to co-worker Helped resolve a customer issue Sent a service signal Balanced at the end of the night Said Welcome to Wells Fargo Learned Something unique about a customer Introduced yourself Summ up the transaction Thank Customer for Banking with Wells Had Non Bank Conver- sation Used a confirming Statement/ Question Asked Fact Finding Questions Offered using green button solutions Used 2Benefit Words Used 2 of the KDMS in one transaction Said Benefit before product Processed Transaction Right the First Time Gave Options Used an Empathy Statement Compliment 3 Customers in a row Smiled Big Kept Track of Interactions Followed the Entire RoadMap (need observer) Used Customer Name 3x Said something nice to co-worker Helped resolve a customer issue Sent a service signal Balanced at the end of the night Said Welcome to Wells Fargo Learned Something unique about a customer Introduced yourself
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Summ up the transaction
Thank Customer for Banking with Wells
Had Non Bank
Conver-
sation
Used a confirming Statement/
Question
Asked Fact Finding
Questions
Offered using green button solutions
Used 2Benefit Words
Used 2 of the KDMS
in one transaction
Said Benefit before product
Processed Transaction Right the First Time
Gave Options
Used an Empathy
Statement
Compliment
3
Customers in a row
Smiled
Big
Kept Track of Interactions
Followed the Entire RoadMap
(need observer)
Used
Customer
Name 3x
Said something nice to
co-worker
Helped resolve a customer issue
Sent a service signal
Balanced at the end of the night
Said Welcome to Wells Fargo
Learned Something unique about a customer
Introduced yourself