Said Benefit before product Processed Transaction Right the First Time Learned Something unique about a customer Asked Fact Finding Questions Used 2 of the KDMS in one transaction Had Non Bank Conver- sation Offered using green button solutions Smiled Big Compliment 3 Customers in a row Introduced yourself Gave Options Sent a service signal Used a confirming Statement/ Question Kept Track of Interactions Balanced at the end of the night Helped resolve a customer issue Used 2Benefit Words Summ up the transaction Followed the Entire RoadMap (need observer) Used an Empathy Statement Said Welcome to Wells Fargo Used Customer Name 3x Said something nice to co-worker Thank Customer for Banking with Wells Said Benefit before product Processed Transaction Right the First Time Learned Something unique about a customer Asked Fact Finding Questions Used 2 of the KDMS in one transaction Had Non Bank Conver- sation Offered using green button solutions Smiled Big Compliment 3 Customers in a row Introduced yourself Gave Options Sent a service signal Used a confirming Statement/ Question Kept Track of Interactions Balanced at the end of the night Helped resolve a customer issue Used 2Benefit Words Summ up the transaction Followed the Entire RoadMap (need observer) Used an Empathy Statement Said Welcome to Wells Fargo Used Customer Name 3x Said something nice to co-worker Thank Customer for Banking with Wells
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Said Benefit before product
Processed Transaction Right the First Time
Learned Something unique about a customer
Asked Fact Finding
Questions
Used 2 of the KDMS
in one transaction
Had Non Bank
Conver-
sation
Offered using green button solutions
Smiled
Big
Compliment
3
Customers in a row
Introduced yourself
Gave Options
Sent a service signal
Used a confirming Statement/
Question
Kept Track of Interactions
Balanced at the end of the night
Helped resolve a customer issue
Used 2Benefit Words
Summ up the transaction
Followed the Entire RoadMap
(need observer)
Used an Empathy
Statement
Said Welcome to Wells Fargo
Used
Customer
Name 3x
Said something nice to
co-worker
Thank Customer for Banking with Wells