Used 2 of the KDMS in one transaction Gave Options Said Benefit before product Said something nice to co-worker Used a confirming Statement/ Question Smiled Big Offered using green button solutions Learned Something unique about a customer Used an Empathy Statement Sent a service signal Kept Track of Interactions Balanced at the end of the night Introduced yourself Helped resolve a customer issue Compliment 3 Customers in a row Said Welcome to Wells Fargo Used 2Benefit Words Used Customer Name 3x Thank Customer for Banking with Wells Processed Transaction Right the First Time Followed the Entire RoadMap (need observer) Had Non Bank Conver- sation Summ up the transaction Asked Fact Finding Questions Used 2 of the KDMS in one transaction Gave Options Said Benefit before product Said something nice to co-worker Used a confirming Statement/ Question Smiled Big Offered using green button solutions Learned Something unique about a customer Used an Empathy Statement Sent a service signal Kept Track of Interactions Balanced at the end of the night Introduced yourself Helped resolve a customer issue Compliment 3 Customers in a row Said Welcome to Wells Fargo Used 2Benefit Words Used Customer Name 3x Thank Customer for Banking with Wells Processed Transaction Right the First Time Followed the Entire RoadMap (need observer) Had Non Bank Conver- sation Summ up the transaction Asked Fact Finding Questions
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Used 2 of the KDMS
in one transaction
Gave Options
Said Benefit before product
Said something nice to
co-worker
Used a confirming Statement/
Question
Smiled
Big
Offered using green button solutions
Learned Something unique about a customer
Used an Empathy
Statement
Sent a service signal
Kept Track of Interactions
Balanced at the end of the night
Introduced yourself
Helped resolve a customer issue
Compliment
3
Customers in a row
Said Welcome to Wells Fargo
Used 2Benefit Words
Used
Customer
Name 3x
Thank Customer for Banking with Wells
Processed Transaction Right the First Time
Followed the Entire RoadMap
(need observer)
Had Non Bank
Conver-
sation
Summ up the transaction
Asked Fact Finding
Questions