Used anEmpathyStatementUsed aconfirmingStatement/QuestionHelpedresolve acustomerissueGaveOptionsHad NonBankConver-sationBalancedat the endof thenightSaidsomethingnice toco-workerAskedFactFindingQuestionsUsed2BenefitWordsKept TrackofInteractionsSent aservicesignalFollowed theEntireRoadMap(needobserver)LearnedSomethingunique abouta customerProcessedTransactionRight theFirst TimeThankCustomerfor Bankingwith WellsSaidWelcometo WellsFargoSmiledBigUsed 2 ofthe KDMSin onetransactionSumm upthetransactionIntroducedyourselfSaidBenefitbeforeproductOfferedusing greenbuttonsolutionsUsedCustomerName 3xCompliment3Customersin a rowUsed anEmpathyStatementUsed aconfirmingStatement/QuestionHelpedresolve acustomerissueGaveOptionsHad NonBankConver-sationBalancedat the endof thenightSaidsomethingnice toco-workerAskedFactFindingQuestionsUsed2BenefitWordsKept TrackofInteractionsSent aservicesignalFollowed theEntireRoadMap(needobserver)LearnedSomethingunique abouta customerProcessedTransactionRight theFirst TimeThankCustomerfor Bankingwith WellsSaidWelcometo WellsFargoSmiledBigUsed 2 ofthe KDMSin onetransactionSumm upthetransactionIntroducedyourselfSaidBenefitbeforeproductOfferedusing greenbuttonsolutionsUsedCustomerName 3xCompliment3Customersin a row

WOW BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used an Empathy Statement
  2. Used a confirming Statement/ Question
  3. Helped resolve a customer issue
  4. Gave Options
  5. Had Non Bank Conver- sation
  6. Balanced at the end of the night
  7. Said something nice to co-worker
  8. Asked Fact Finding Questions
  9. Used 2Benefit Words
  10. Kept Track of Interactions
  11. Sent a service signal
  12. Followed the Entire RoadMap (need observer)
  13. Learned Something unique about a customer
  14. Processed Transaction Right the First Time
  15. Thank Customer for Banking with Wells
  16. Said Welcome to Wells Fargo
  17. Smiled Big
  18. Used 2 of the KDMS in one transaction
  19. Summ up the transaction
  20. Introduced yourself
  21. Said Benefit before product
  22. Offered using green button solutions
  23. Used Customer Name 3x
  24. Compliment 3 Customers in a row