Used2BenefitWordsCompliment3Customersin a rowUsed anEmpathyStatementBalancedat the endof thenightIntroducedyourselfKept TrackofInteractionsProcessedTransactionRight theFirst TimeOfferedusing greenbuttonsolutionsSaidBenefitbeforeproductUsedCustomerName 3xSaidWelcometo WellsFargoHad NonBankConver-sationSaidsomethingnice toco-workerUsed aconfirmingStatement/QuestionSmiledBigGaveOptionsLearnedSomethingunique abouta customerFollowed theEntireRoadMap(needobserver)Sent aservicesignalAskedFactFindingQuestionsUsed 2 ofthe KDMSin onetransactionSumm upthetransactionThankCustomerfor Bankingwith WellsHelpedresolve acustomerissueUsed2BenefitWordsCompliment3Customersin a rowUsed anEmpathyStatementBalancedat the endof thenightIntroducedyourselfKept TrackofInteractionsProcessedTransactionRight theFirst TimeOfferedusing greenbuttonsolutionsSaidBenefitbeforeproductUsedCustomerName 3xSaidWelcometo WellsFargoHad NonBankConver-sationSaidsomethingnice toco-workerUsed aconfirmingStatement/QuestionSmiledBigGaveOptionsLearnedSomethingunique abouta customerFollowed theEntireRoadMap(needobserver)Sent aservicesignalAskedFactFindingQuestionsUsed 2 ofthe KDMSin onetransactionSumm upthetransactionThankCustomerfor Bankingwith WellsHelpedresolve acustomerissue

WOW BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used 2Benefit Words
  2. Compliment 3 Customers in a row
  3. Used an Empathy Statement
  4. Balanced at the end of the night
  5. Introduced yourself
  6. Kept Track of Interactions
  7. Processed Transaction Right the First Time
  8. Offered using green button solutions
  9. Said Benefit before product
  10. Used Customer Name 3x
  11. Said Welcome to Wells Fargo
  12. Had Non Bank Conver- sation
  13. Said something nice to co-worker
  14. Used a confirming Statement/ Question
  15. Smiled Big
  16. Gave Options
  17. Learned Something unique about a customer
  18. Followed the Entire RoadMap (need observer)
  19. Sent a service signal
  20. Asked Fact Finding Questions
  21. Used 2 of the KDMS in one transaction
  22. Summ up the transaction
  23. Thank Customer for Banking with Wells
  24. Helped resolve a customer issue