Thank Customer for Banking with Wells Kept Track of Interactions Said Welcome to Wells Fargo Summ up the transaction Sent a service signal Compliment 3 Customers in a row Offered using green button solutions Used a confirming Statement/ Question Used 2Benefit Words Smiled Big Balanced at the end of the night Processed Transaction Right the First Time Gave Options Said something nice to co-worker Used 2 of the KDMS in one transaction Used Customer Name 3x Helped resolve a customer issue Asked Fact Finding Questions Used an Empathy Statement Learned Something unique about a customer Introduced yourself Had Non Bank Conver- sation Followed the Entire RoadMap (need observer) Said Benefit before product Thank Customer for Banking with Wells Kept Track of Interactions Said Welcome to Wells Fargo Summ up the transaction Sent a service signal Compliment 3 Customers in a row Offered using green button solutions Used a confirming Statement/ Question Used 2Benefit Words Smiled Big Balanced at the end of the night Processed Transaction Right the First Time Gave Options Said something nice to co-worker Used 2 of the KDMS in one transaction Used Customer Name 3x Helped resolve a customer issue Asked Fact Finding Questions Used an Empathy Statement Learned Something unique about a customer Introduced yourself Had Non Bank Conver- sation Followed the Entire RoadMap (need observer) Said Benefit before product
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Thank Customer for Banking with Wells
Kept Track of Interactions
Said Welcome to Wells Fargo
Summ up the transaction
Sent a service signal
Compliment
3
Customers in a row
Offered using green button solutions
Used a confirming Statement/
Question
Used 2Benefit Words
Smiled
Big
Balanced at the end of the night
Processed Transaction Right the First Time
Gave Options
Said something nice to
co-worker
Used 2 of the KDMS
in one transaction
Used
Customer
Name 3x
Helped resolve a customer issue
Asked Fact Finding
Questions
Used an Empathy
Statement
Learned Something unique about a customer
Introduced yourself
Had Non Bank
Conver-
sation
Followed the Entire RoadMap
(need observer)
Said Benefit before product