(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Retiree or graduate needs help with their email
Set up Duo Mobile on new device (replace)
See calls in queue with at least three other people on Desk
Receive a message from Ann about something that is not in your job description
Tell a parent that you need to speak to their child, not them (parent)
Complete an issue for someone who had the same exact issue at some point prior
User requires help with wi-fi or ethernet in their dorm
Spot a voicemail where the user leaves no identifying information
User asks for help with their personal device, which must be declined
Make a trip to the bathroom while remaining on Ready without receiving a call
Personally black-out a user's PUID from their ticket
See a Specialist on Break for over an hour
Attempt to transfer a call to AgIT, only to be sent to voicemail
Receive a call about a printer not working
Spot a ticket where the user did not actually attempt to describe their problem
Angry caller yells at you or another Rep
No choice but to leave user with a list of Duo Mobile backup codes
Someone calls for an issue completely irrelevant to any of Purdue's IT support groups
Spot a ticket from someone asking ITaP questions for their class project
User calls in for help with compromised account
Rep messages or emails about not making it to their shift AFTER it starts
Someone calls or submits a ticket asking for help with what is otherwise likely their homework
Do no tickets during your shift
Be the first to discover a Rep has missed their scheduled WebEx / Zoom
