(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User asks for help with their personal device, which must be declined
Be the first to discover a Rep has missed their scheduled WebEx / Zoom
Spot a voicemail where the user leaves no identifying information
Spot a ticket where the user did not actually attempt to describe their problem
Spot a ticket from someone asking ITaP questions for their class project
See a Specialist on Break for over an hour
Rep messages or emails about not making it to their shift AFTER it starts
Tell a parent that you need to speak to their child, not them (parent)
Set up Duo Mobile on new device (replace)
Complete an issue for someone who had the same exact issue at some point prior
See calls in queue with at least three other people on Desk
Personally black-out a user's PUID from their ticket
Attempt to transfer a call to AgIT, only to be sent to voicemail
Angry caller yells at you or another Rep
Make a trip to the bathroom while remaining on Ready without receiving a call
No choice but to leave user with a list of Duo Mobile backup codes
Receive a call about a printer not working
Retiree or graduate needs help with their email
Do no tickets during your shift
Someone calls or submits a ticket asking for help with what is otherwise likely their homework
User calls in for help with compromised account
Someone calls for an issue completely irrelevant to any of Purdue's IT support groups
Receive a message from Ann about something that is not in your job description
User requires help with wi-fi or ethernet in their dorm
