Userrequires helpwith wi-fi orethernet intheir dormSomeone calls foran issuecompletelyirrelevant to any ofPurdue's ITsupport groupsComplete an issuefor someone whohad the sameexact issue atsome point priorPersonallyblack-out auser's PUIDfrom theirticketReceive amessage fromAnn aboutsomething thatis not in your jobdescriptionRep messagesor emails aboutnot making it totheir shiftAFTER it startsRetiree orgraduateneeds helpwith theiremailSpot a ticketwhere the userdid not actuallyattempt todescribe theirproblemSpot a ticketfrom someoneasking ITaPquestions fortheir classprojectReceive acall about aprinter notworkingDo noticketsduringyour shiftAttempt totransfer a callto AgIT, onlyto be sent tovoicemailSomeone calls orsubmits a ticketasking for helpwith what isotherwise likelytheir homeworkUser calls infor help withcompromisedaccountSee aSpecialist onBreak forover an hourMake a trip tothe bathroomwhile remainingon Readywithout receivinga callBe the first todiscover a Rephas missed theirscheduledWebEx / ZoomSee calls inqueue withat least threeother peopleon DeskSet up DuoMobile onnew device(replace)Tell a parentthat you needto speak totheir child, notthem (parent)Angry calleryells at youor anotherRepUser asks forhelp with theirpersonaldevice, whichmust bedeclinedSpot avoicemailwhere the userleaves noidentifyinginformationNo choice butto leave userwith a list ofDuo Mobilebackup codesUserrequires helpwith wi-fi orethernet intheir dormSomeone calls foran issuecompletelyirrelevant to any ofPurdue's ITsupport groupsComplete an issuefor someone whohad the sameexact issue atsome point priorPersonallyblack-out auser's PUIDfrom theirticketReceive amessage fromAnn aboutsomething thatis not in your jobdescriptionRep messagesor emails aboutnot making it totheir shiftAFTER it startsRetiree orgraduateneeds helpwith theiremailSpot a ticketwhere the userdid not actuallyattempt todescribe theirproblemSpot a ticketfrom someoneasking ITaPquestions fortheir classprojectReceive acall about aprinter notworkingDo noticketsduringyour shiftAttempt totransfer a callto AgIT, onlyto be sent tovoicemailSomeone calls orsubmits a ticketasking for helpwith what isotherwise likelytheir homeworkUser calls infor help withcompromisedaccountSee aSpecialist onBreak forover an hourMake a trip tothe bathroomwhile remainingon Readywithout receivinga callBe the first todiscover a Rephas missed theirscheduledWebEx / ZoomSee calls inqueue withat least threeother peopleon DeskSet up DuoMobile onnew device(replace)Tell a parentthat you needto speak totheir child, notthem (parent)Angry calleryells at youor anotherRepUser asks forhelp with theirpersonaldevice, whichmust bedeclinedSpot avoicemailwhere the userleaves noidentifyinginformationNo choice butto leave userwith a list ofDuo Mobilebackup codes

Rep Super Weekly Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User requires help with wi-fi or ethernet in their dorm
  2. Someone calls for an issue completely irrelevant to any of Purdue's IT support groups
  3. Complete an issue for someone who had the same exact issue at some point prior
  4. Personally black-out a user's PUID from their ticket
  5. Receive a message from Ann about something that is not in your job description
  6. Rep messages or emails about not making it to their shift AFTER it starts
  7. Retiree or graduate needs help with their email
  8. Spot a ticket where the user did not actually attempt to describe their problem
  9. Spot a ticket from someone asking ITaP questions for their class project
  10. Receive a call about a printer not working
  11. Do no tickets during your shift
  12. Attempt to transfer a call to AgIT, only to be sent to voicemail
  13. Someone calls or submits a ticket asking for help with what is otherwise likely their homework
  14. User calls in for help with compromised account
  15. See a Specialist on Break for over an hour
  16. Make a trip to the bathroom while remaining on Ready without receiving a call
  17. Be the first to discover a Rep has missed their scheduled WebEx / Zoom
  18. See calls in queue with at least three other people on Desk
  19. Set up Duo Mobile on new device (replace)
  20. Tell a parent that you need to speak to their child, not them (parent)
  21. Angry caller yells at you or another Rep
  22. User asks for help with their personal device, which must be declined
  23. Spot a voicemail where the user leaves no identifying information
  24. No choice but to leave user with a list of Duo Mobile backup codes