See calls inqueue withat least threeother peopleon DeskAttempt totransfer a callto AgIT, onlyto be sent tovoicemailBe the first todiscover a Rephas missed theirscheduledWebEx / ZoomMake a trip tothe bathroomwhile remainingon Readywithout receivinga callSomeone calls orsubmits a ticketasking for helpwith what isotherwise likelytheir homeworkReceive amessage fromAnn aboutsomething thatis not in your jobdescriptionUser calls infor help withcompromisedaccountRep messagesor emails aboutnot making it totheir shiftAFTER it startsAngry calleryells at youor anotherRepSpot a ticketwhere the userdid not actuallyattempt todescribe theirproblemUser asks forhelp with theirpersonaldevice, whichmust bedeclinedDo noticketsduringyour shiftSet up DuoMobile onnew device(replace)Receive acall about aprinter notworkingComplete an issuefor someone whohad the sameexact issue atsome point priorUserrequires helpwith wi-fi orethernet intheir dormSee aSpecialist onBreak forover an hourTell a parentthat you needto speak totheir child, notthem (parent)Spot a ticketfrom someoneasking ITaPquestions fortheir classprojectSpot avoicemailwhere the userleaves noidentifyinginformationPersonallyblack-out auser's PUIDfrom theirticketRetiree orgraduateneeds helpwith theiremailNo choice butto leave userwith a list ofDuo Mobilebackup codesSomeone calls foran issuecompletelyirrelevant to any ofPurdue's ITsupport groupsSee calls inqueue withat least threeother peopleon DeskAttempt totransfer a callto AgIT, onlyto be sent tovoicemailBe the first todiscover a Rephas missed theirscheduledWebEx / ZoomMake a trip tothe bathroomwhile remainingon Readywithout receivinga callSomeone calls orsubmits a ticketasking for helpwith what isotherwise likelytheir homeworkReceive amessage fromAnn aboutsomething thatis not in your jobdescriptionUser calls infor help withcompromisedaccountRep messagesor emails aboutnot making it totheir shiftAFTER it startsAngry calleryells at youor anotherRepSpot a ticketwhere the userdid not actuallyattempt todescribe theirproblemUser asks forhelp with theirpersonaldevice, whichmust bedeclinedDo noticketsduringyour shiftSet up DuoMobile onnew device(replace)Receive acall about aprinter notworkingComplete an issuefor someone whohad the sameexact issue atsome point priorUserrequires helpwith wi-fi orethernet intheir dormSee aSpecialist onBreak forover an hourTell a parentthat you needto speak totheir child, notthem (parent)Spot a ticketfrom someoneasking ITaPquestions fortheir classprojectSpot avoicemailwhere the userleaves noidentifyinginformationPersonallyblack-out auser's PUIDfrom theirticketRetiree orgraduateneeds helpwith theiremailNo choice butto leave userwith a list ofDuo Mobilebackup codesSomeone calls foran issuecompletelyirrelevant to any ofPurdue's ITsupport groups

Rep Super Weekly Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. See calls in queue with at least three other people on Desk
  2. Attempt to transfer a call to AgIT, only to be sent to voicemail
  3. Be the first to discover a Rep has missed their scheduled WebEx / Zoom
  4. Make a trip to the bathroom while remaining on Ready without receiving a call
  5. Someone calls or submits a ticket asking for help with what is otherwise likely their homework
  6. Receive a message from Ann about something that is not in your job description
  7. User calls in for help with compromised account
  8. Rep messages or emails about not making it to their shift AFTER it starts
  9. Angry caller yells at you or another Rep
  10. Spot a ticket where the user did not actually attempt to describe their problem
  11. User asks for help with their personal device, which must be declined
  12. Do no tickets during your shift
  13. Set up Duo Mobile on new device (replace)
  14. Receive a call about a printer not working
  15. Complete an issue for someone who had the same exact issue at some point prior
  16. User requires help with wi-fi or ethernet in their dorm
  17. See a Specialist on Break for over an hour
  18. Tell a parent that you need to speak to their child, not them (parent)
  19. Spot a ticket from someone asking ITaP questions for their class project
  20. Spot a voicemail where the user leaves no identifying information
  21. Personally black-out a user's PUID from their ticket
  22. Retiree or graduate needs help with their email
  23. No choice but to leave user with a list of Duo Mobile backup codes
  24. Someone calls for an issue completely irrelevant to any of Purdue's IT support groups