(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Personally black-out a user's PUID from their ticket
Receive a message from Ann about something that is not in your job description
Make a trip to the bathroom while remaining on Ready without receiving a call
User requires help with wi-fi or ethernet in their dorm
See calls in queue with at least three other people on Desk
Attempt to transfer a call to AgIT, only to be sent to voicemail
Retiree or graduate needs help with their email
Complete an issue for someone who had the same exact issue at some point prior
Rep messages or emails about not making it to their shift AFTER it starts
See a Specialist on Break for over an hour
Spot a voicemail where the user leaves no identifying information
Be the first to discover a Rep has missed their scheduled WebEx / Zoom
Spot a ticket from someone asking ITaP questions for their class project
Set up Duo Mobile on new device (replace)
Do no tickets during your shift
Someone calls for an issue completely irrelevant to any of Purdue's IT support groups
Spot a ticket where the user did not actually attempt to describe their problem
Someone calls or submits a ticket asking for help with what is otherwise likely their homework
No choice but to leave user with a list of Duo Mobile backup codes
Angry caller yells at you or another Rep
User asks for help with their personal device, which must be declined
Tell a parent that you need to speak to their child, not them (parent)
