This bingo card has a free space and 24 words: Set up Duo Mobile on new device (replace), Angry caller yells at you or another Rep, See a Specialist on Break for over an hour, Tell a parent that you need to speak to their child, not them (parent), Someone calls for an issue completely irrelevant to any of Purdue's IT support groups, Make a trip to the bathroom while remaining on Ready without receiving a call, User requires help with wi-fi or ethernet in their dorm, Spot a ticket from someone asking ITaP questions for their class project, Retiree or graduate needs help with their email, Spot a voicemail where the user leaves no identifying information, Do no tickets during your shift, Receive a message from Ann about something that is not in your job description, Attempt to transfer a call to AgIT, only to be sent to voicemail, User asks for help with their personal device, which must be declined, Be the first to discover a Rep has missed their scheduled WebEx / Zoom, Personally black-out a user's PUID from their ticket, User calls in for help with compromised account, See calls in queue with at least three other people on Desk, No choice but to leave user with a list of Duo Mobile backup codes, Someone calls or submits a ticket asking for help with what is otherwise likely their homework, Receive a call about a printer not working, Complete an issue for someone who had the same exact issue at some point prior, Rep messages or emails about not making it to their shift AFTER it starts and Spot a ticket where the user did not actually attempt to describe their problem.
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