(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Confirmed the reason for calling outside of the compassion statement
Remained conversational
Used tools
Assisted in the group chat
Sent an ACE to a Peer
Scheduled a callback
Didn't over talk the customer
Warm Transfer
Build rapport around the smart device
Followed the proper 5-point hold procedure
Enthused tone from start to finish
Celebrated wins with the customer (reassurance)
Asked "if there's anything else to assist with" prior to transfer/call ending
Mentioned the outbound script
Owned the resolution with positive phrasing
Assured the customer that we can assist.
Dispositioned the call properly
Left detailed notes
Acknowledge the customer by their name
Shared best practice to a peer
Provided clear instructions
Delivered an exceptional experience
Branded the call
Asked probing questions
Tailored the empathy statement to the reason for calling
Recapped the call prior to ending/transferring
Reassured the customer with more than 3 power words
Answered the call within 10 seconds (mic down vs up)
