(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Remained conversational
Followed the proper 5-point hold procedure
Celebrated wins with the customer (reassurance)
Assured the customer that we can assist.
Dispositioned the call properly
Sent an ACE to a Peer
Acknowledge the customer by their name
Provided clear instructions
Scheduled a callback
Troubleshooted the issue before transferring
Enthused tone from start to finish
Warm Transfer
Build rapport around the smart device
Recapped the call prior to ending/transferring
Tailored the empathy statement to the reason for calling
Delivered an exceptional experience
Left detailed notes
Reassured the customer with more than 3 power words
Asked probing questions
Didn't over talk the customer
Used tools
Mentioned the outbound script
Asked "if there's anything else to assist with" prior to transfer/call ending
Confirmed the reason for calling outside of the compassion statement
Owned the resolution with positive phrasing
Branded the call
Answered the call within 10 seconds (mic down vs up)
