(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Scheduled a callback
Didn't over talk the customer
Acknowledge the customer by their name
Answered the call within 10 seconds (mic down vs up)
Asked probing questions
Followed the proper 5-point hold procedure
Left detailed notes
Tailored the empathy statement to the reason for calling
Provided clear instructions
Troubleshooted the issue before transferring
Branded the call
Assured the customer that we can assist.
Mentioned the outbound script
Sent an ACE to a Peer
Shared best practice to a peer
Owned the resolution with positive phrasing
Assisted in the group chat
Build rapport around the smart device
Celebrated wins with the customer (reassurance)
Reassured the customer with more than 3 power words
Enthused tone from start to finish
Delivered an exceptional experience
Dispositioned the call properly
Recapped the call prior to ending/transferring
Confirmed the reason for calling outside of the compassion statement
Asked "if there's anything else to assist with" prior to transfer/call ending
