(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Mentioned the outbound script
Tailored the empathy statement to the reason for calling
Remained conversational
Assured the customer that we can assist.
Owned the resolution with positive phrasing
Asked "if there's anything else to assist with" prior to transfer/call ending
Provided clear instructions
Dispositioned the call properly
Answered the call within 10 seconds (mic down vs up)
Delivered an exceptional experience
Enthused tone from start to finish
Acknowledge the customer by their name
Warm Transfer
Used tools
Build rapport around the smart device
Sent an ACE to a Peer
Celebrated wins with the customer (reassurance)
Troubleshooted the issue before transferring
Shared best practice to a peer
Left detailed notes
Followed the proper 5-point hold procedure
Asked probing questions
Assisted in the group chat
Recapped the call prior to ending/transferring
Scheduled a callback
Branded the call
Confirmed the reason for calling outside of the compassion statement
Reassured the customer with more than 3 power words
