(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Assured the customer that we can assist.
Sent an ACE to a Peer
Used tools
Followed the proper 5-point hold procedure
Celebrated wins with the customer (reassurance)
Delivered an exceptional experience
Mentioned the outbound script
Provided clear instructions
Scheduled a callback
Left detailed notes
Asked probing questions
Enthused tone from start to finish
Tailored the empathy statement to the reason for calling
Answered the call within 10 seconds (mic down vs up)
Acknowledge the customer by their name
Assisted in the group chat
Dispositioned the call properly
Owned the resolution with positive phrasing
Confirmed the reason for calling outside of the compassion statement
Shared best practice to a peer
Didn't over talk the customer
Asked "if there's anything else to assist with" prior to transfer/call ending
Warm Transfer
Recapped the call prior to ending/transferring
Remained conversational
Reassured the customer with more than 3 power words
