(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Dispositioned the call properly
Scheduled a callback
Delivered an exceptional experience
Left detailed notes
Asked probing questions
Branded the call
Troubleshooted the issue before transferring
Followed the proper 5-point hold procedure
Used tools
Didn't over talk the customer
Warm Transfer
Mentioned the outbound script
Enthused tone from start to finish
Asked "if there's anything else to assist with" prior to transfer/call ending
Acknowledge the customer by their name
Assured the customer that we can assist.
Answered the call within 10 seconds (mic down vs up)
Sent an ACE to a Peer
Reassured the customer with more than 3 power words
Build rapport around the smart device
Recapped the call prior to ending/transferring
Celebrated wins with the customer (reassurance)
Owned the resolution with positive phrasing
Provided clear instructions
Assisted in the group chat
Confirmed the reason for calling outside of the compassion statement
Tailored the empathy statement to the reason for calling
