(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Remained conversational
Enthused tone from start to finish
Troubleshooted the issue before transferring
Build rapport around the smart device
Warm Transfer
Delivered an exceptional experience
Owned the resolution with positive phrasing
Mentioned the outbound script
Scheduled a callback
Celebrated wins with the customer (reassurance)
Followed the proper 5-point hold procedure
Left detailed notes
Confirmed the reason for calling outside of the compassion statement
Acknowledge the customer by their name
Answered the call within 10 seconds (mic down vs up)
Didn't over talk the customer
Asked "if there's anything else to assist with" prior to transfer/call ending
Assured the customer that we can assist.
Recapped the call prior to ending/transferring
Dispositioned the call properly
Branded the call
Reassured the customer with more than 3 power words
Assisted in the group chat
Sent an ACE to a Peer
Tailored the empathy statement to the reason for calling
