(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Shared best practice to a peer
Enthused tone from start to finish
Reassured the customer with more than 3 power words
Scheduled a callback
Confirmed the reason for calling outside of the compassion statement
Assured the customer that we can assist.
Branded the call
Build rapport around the smart device
Celebrated wins with the customer (reassurance)
Left detailed notes
Recapped the call prior to ending/transferring
Owned the resolution with positive phrasing
Sent an ACE to a Peer
Asked "if there's anything else to assist with" prior to transfer/call ending
Didn't over talk the customer
Tailored the empathy statement to the reason for calling
Used tools
Followed the proper 5-point hold procedure
Acknowledge the customer by their name
Asked probing questions
Answered the call within 10 seconds (mic down vs up)
