(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Scheduled a callback
Shared best practice to a peer
Asked "if there's anything else to assist with" prior to transfer/call ending
Dispositioned the call properly
Enthused tone from start to finish
Assured the customer that we can assist.
Used tools
Build rapport around the smart device
Mentioned the outbound script
Branded the call
Reassured the customer with more than 3 power words
Confirmed the reason for calling outside of the compassion statement
Tailored the empathy statement to the reason for calling
Troubleshooted the issue before transferring
Answered the call within 10 seconds (mic down vs up)
