(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provided clear instructions
Warm Transfer
Left detailed notes
Enthused tone from start to finish
Shared best practice to a peer
Sent an ACE to a Peer
Reassured the customer with more than 3 power words
Assisted in the group chat
Celebrated wins with the customer (reassurance)
Recapped the call prior to ending/transferring
Assured the customer that we can assist.
Followed the proper 5-point hold procedure
Answered the call within 10 seconds (mic down vs up)
Branded the call
Asked "if there's anything else to assist with" prior to transfer/call ending
Build rapport around the smart device
Acknowledge the customer by their name
Owned the resolution with positive phrasing
Didn't over talk the customer
Mentioned the outbound script
Remained conversational
Asked probing questions
Delivered an exceptional experience
Used tools
Confirmed the reason for calling outside of the compassion statement
Dispositioned the call properly
Scheduled a callback
Tailored the empathy statement to the reason for calling
