This bingo card has a free space and 29 words: Enthused tone from start to finish, Recapped the call prior to ending/transferring, Branded the call, Sent an ACE to a Peer, Provided clear instructions, Dispositioned the call properly, Assured the customer that we can assist., Asked probing questions, Acknowledge the customer by their name, Used tools, Confirmed the reason for calling outside of the compassion statement, Owned the resolution with positive phrasing, Didn't over talk the customer, Followed the proper 5-point hold procedure, Warm Transfer, Tailored the empathy statement to the reason for calling, Asked "if there's anything else to assist with" prior to transfer/call ending, Answered the call within 10 seconds (mic down vs up), Assisted in the group chat, Build rapport around the smart device, Reassured the customer with more than 3 power words, Remained conversational, Troubleshooted the issue before transferring, Shared best practice to a peer, Delivered an exceptional experience, Celebrated wins with the customer (reassurance), Scheduled a callback, Mentioned the outbound script and Left detailed notes.
HERO Bingo | USCC BINGO | Collections 101: Call Listening Bingo | Five9 Launch Day! | CS&S Bingo
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