(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Called wrong Number / customer
Made a Replacement Order
Customer asked for higher management / OOP
Gave customer inconvenience credit
Sent email to Yvonne
Sent email to Bigbox
Customer threatened will contact Lawyer / News
Called customer by the wrong name
Customer made you laugh
Scheduled a follow up call
TSV Sold out
Customer shared a personal story that made the call go longer than necessary
Call back for Account Perm Closed
Katie article used to assist customer or team member
Checked timecard to ensure punches are correct
Phone call dropped due to system issues
Call back for Order stuck in process of shipping
Sent email to OOP
Customer asked to put you on hold
Processed past due easy pays
Messaged someone on the team words of encouragement
Missed a Timehub punch at least 1x this week
Customer gave a compliment
Had to close out duplicate accounts
Sent email to txdaytodayops
Customer used explicit language
Did not miss any Timehub punches this week
Resolved Customer without having to send a message I.e. activity, email, teams
