(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sent email to txdaytodayops
Customer threatened will contact Lawyer / News
Had to close out duplicate accounts
Called wrong Number / customer
Made a Replacement Order
Customer used explicit language
Customer hanged up
Call back for Account Perm Closed
Call back for CCOPS cancelled order
Scheduled a follow up call
Katie article used to assist customer or team member
Sent email to OOP
Called customer by the wrong name
Used the wrong Aux
Sent a Risk Alert
Customer asked to put you on hold
Customer gave a compliment
Resolved Customer without having to send a message I.e. activity, email, teams
TSV Sold out
Gave customer inconvenience credit
Purchased an item from QVC this week
Did not miss any Timehub punches this week
Checked timecard to ensure punches are correct
Call back for Order stuck in process of shipping
Missed a Timehub punch at least 1x this week
Processed past due easy pays
Helped a customer gain qvc.com access
Customer asked for higher management / OOP
Sent email to Bigbox
Phone call dropped due to system issues
Customer shared a personal story that made the call go longer than necessary
Sent email to Yvonne
Had to reboot system
Customer made you laugh
Messaged someone on the team words of encouragement
