Customerw/ lastnameSmithClosedafollowupUpdatedEmailAddressCustomerin TXProcesseda payoffdemandTransferredto CherryPieCallInquiryTaxesDonein OneLoan witha happysurveyScheduledOTDDeescalateda CallEmailaddress withthecustomersnameSet aFollowupClosedaCARESCustomerphone #starting with213CallInquiryTransferCallInquiryEscrowShortageHad 92%or greateradherenceyesterdayAssisteda webcallCall InquiryOfferedSelf serviceOptionsLoggedaCARESCustomerwith thefirst nameElizabethTransferredto ACH forSet upLateChargeCollectedFull/partialCustomerw/ lastnameSmithClosedafollowupUpdatedEmailAddressCustomerin TXProcesseda payoffdemandTransferredto CherryPieCallInquiryTaxesDonein OneLoan witha happysurveyScheduledOTDDeescalateda CallEmailaddress withthecustomersnameSet aFollowupClosedaCARESCustomerphone #starting with213CallInquiryTransferCallInquiryEscrowShortageHad 92%or greateradherenceyesterdayAssisteda webcallCall InquiryOfferedSelf serviceOptionsLoggedaCARESCustomerwith thefirst nameElizabethTransferredto ACH forSet upLateChargeCollectedFull/partial

Call Center Bingo ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Customer w/ last name Smith
  2. Closed a followup
  3. Updated Email Address
  4. Customer in TX
  5. Processed a payoff demand
  6. Transferred to Cherry Pie
  7. Call Inquiry Taxes
  8. Done in One
  9. Loan with a happy survey
  10. Scheduled OTD
  11. Deescalated a Call
  12. Email address with the customers name
  13. Set a Follow up
  14. Closed a CARES
  15. Customer phone # starting with 213
  16. Call Inquiry Transfer
  17. Call Inquiry Escrow Shortage
  18. Had 92% or greater adherence yesterday
  19. Assisted a web call
  20. Call Inquiry Offered Self service Options
  21. Logged a CARES
  22. Customer with the first name Elizabeth
  23. Transferred to ACH for Set up
  24. Late Charge Collected Full/partial