Customerneeds helpwithCustomerCenterWhat isthe "best"plan forme?Customerasks you toexplainspecific drugcostsSEP-LECSEP-DSTExplaining thedifferencebetween MedSup andMedicareAdvantageCustomer is"New" toMedicare(within 6months)CustomerusesexplicitlanguageExplainingthe differencebetweenHMO andPPOProviding thePart Bpremiumprice for2023Customerhas VAcoverageChatteris POAPost chat surveyis "VerySatisfied" with10/10 with apositivecommentSearchedforbeneficiaryin MARxCustomerhasTricarecoverageSEP-5STCustomerchatting indifferentlanguageSEP-MOVCustomerhas ExtraHelpSearched forbeneficiaryin BackOfficeSEP-12Jor SEP-12GCo-BrowsewithcustomerChatTransferto IFPCustomerrequestsa phonecallCustomerneeds helpwithCustomerCenterWhat isthe "best"plan forme?Customerasks you toexplainspecific drugcostsSEP-LECSEP-DSTExplaining thedifferencebetween MedSup andMedicareAdvantageCustomer is"New" toMedicare(within 6months)CustomerusesexplicitlanguageExplainingthe differencebetweenHMO andPPOProviding thePart Bpremiumprice for2023Customerhas VAcoverageChatteris POAPost chat surveyis "VerySatisfied" with10/10 with apositivecommentSearchedforbeneficiaryin MARxCustomerhasTricarecoverageSEP-5STCustomerchatting indifferentlanguageSEP-MOVCustomerhas ExtraHelpSearched forbeneficiaryin BackOfficeSEP-12Jor SEP-12GCo-BrowsewithcustomerChatTransferto IFPCustomerrequestsa phonecall

Chat Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
N
4
G
5
I
6
N
7
I
8
B
9
G
10
O
11
O
12
O
13
O
14
I
15
B
16
B
17
I
18
O
19
N
20
G
21
N
22
B
23
B
24
G
  1. G-Customer needs help with Customer Center
  2. I-What is the "best" plan for me?
  3. N-Customer asks you to explain specific drug costs
  4. G-SEP-LEC
  5. I-SEP-DST
  6. N-Explaining the difference between Med Sup and Medicare Advantage
  7. I-Customer is "New" to Medicare (within 6 months)
  8. B-Customer uses explicit language
  9. G-Explaining the difference between HMO and PPO
  10. O-Providing the Part B premium price for 2023
  11. O-Customer has VA coverage
  12. O-Chatter is POA
  13. O-Post chat survey is "Very Satisfied" with 10/10 with a positive comment
  14. I-Searched for beneficiary in MARx
  15. B-Customer has Tricare coverage
  16. B-SEP-5ST
  17. I-Customer chatting in different language
  18. O-SEP-MOV
  19. N-Customer has Extra Help
  20. G-Searched for beneficiary in Back Office
  21. N-SEP-12J or SEP-12G
  22. B-Co-Browse with customer
  23. B-Chat Transfer to IFP
  24. G-Customer requests a phone call