ChatTransferto IFPExplainingthe differencebetweenHMO andPPOWhat isthe "best"plan forme?Customerneeds helpwithCustomerCenterCustomerchatting indifferentlanguageSEP-LECSearchedforbeneficiaryin MARxSearched forbeneficiaryin BackOfficeSEP-12Jor SEP-12GCustomerusesexplicitlanguageCustomerhas VAcoverageSEP-MOVCustomer is"New" toMedicare(within 6months)Customerhas ExtraHelpPost chat surveyis "VerySatisfied" with10/10 with apositivecommentCustomerrequestsa phonecallCustomerasks you toexplainspecific drugcostsSEP-DSTProviding thePart Bpremiumprice for2023Chatteris POACo-BrowsewithcustomerExplaining thedifferencebetween MedSup andMedicareAdvantageCustomerhasTricarecoverageSEP-5STChatTransferto IFPExplainingthe differencebetweenHMO andPPOWhat isthe "best"plan forme?Customerneeds helpwithCustomerCenterCustomerchatting indifferentlanguageSEP-LECSearchedforbeneficiaryin MARxSearched forbeneficiaryin BackOfficeSEP-12Jor SEP-12GCustomerusesexplicitlanguageCustomerhas VAcoverageSEP-MOVCustomer is"New" toMedicare(within 6months)Customerhas ExtraHelpPost chat surveyis "VerySatisfied" with10/10 with apositivecommentCustomerrequestsa phonecallCustomerasks you toexplainspecific drugcostsSEP-DSTProviding thePart Bpremiumprice for2023Chatteris POACo-BrowsewithcustomerExplaining thedifferencebetween MedSup andMedicareAdvantageCustomerhasTricarecoverageSEP-5ST

Chat Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
I
4
G
5
I
6
G
7
I
8
G
9
N
10
B
11
O
12
O
13
I
14
N
15
O
16
G
17
N
18
I
19
O
20
O
21
B
22
N
23
B
24
B
  1. B-Chat Transfer to IFP
  2. G-Explaining the difference between HMO and PPO
  3. I-What is the "best" plan for me?
  4. G-Customer needs help with Customer Center
  5. I-Customer chatting in different language
  6. G-SEP-LEC
  7. I-Searched for beneficiary in MARx
  8. G-Searched for beneficiary in Back Office
  9. N-SEP-12J or SEP-12G
  10. B-Customer uses explicit language
  11. O-Customer has VA coverage
  12. O-SEP-MOV
  13. I-Customer is "New" to Medicare (within 6 months)
  14. N-Customer has Extra Help
  15. O-Post chat survey is "Very Satisfied" with 10/10 with a positive comment
  16. G-Customer requests a phone call
  17. N-Customer asks you to explain specific drug costs
  18. I-SEP-DST
  19. O-Providing the Part B premium price for 2023
  20. O-Chatter is POA
  21. B-Co-Browse with customer
  22. N-Explaining the difference between Med Sup and Medicare Advantage
  23. B-Customer has Tricare coverage
  24. B-SEP-5ST