SEP-LECSEP-5STExplainingthe differencebetweenHMO andPPOSearched forbeneficiaryin BackOfficeCustomerasks you toexplainspecific drugcostsCustomerhasTricarecoverageCustomerrequestsa phonecallWhat isthe "best"plan forme?Explaining thedifferencebetween MedSup andMedicareAdvantageSearchedforbeneficiaryin MARxCustomerchatting indifferentlanguagePost chat surveyis "VerySatisfied" with10/10 with apositivecommentChatTransferto IFPCustomerhas VAcoverageCustomer is"New" toMedicare(within 6months)SEP-DSTSEP-MOVSEP-12Jor SEP-12GChatteris POACustomerusesexplicitlanguageCustomerneeds helpwithCustomerCenterCustomerhas ExtraHelpProviding thePart Bpremiumprice for2023Co-BrowsewithcustomerSEP-LECSEP-5STExplainingthe differencebetweenHMO andPPOSearched forbeneficiaryin BackOfficeCustomerasks you toexplainspecific drugcostsCustomerhasTricarecoverageCustomerrequestsa phonecallWhat isthe "best"plan forme?Explaining thedifferencebetween MedSup andMedicareAdvantageSearchedforbeneficiaryin MARxCustomerchatting indifferentlanguagePost chat surveyis "VerySatisfied" with10/10 with apositivecommentChatTransferto IFPCustomerhas VAcoverageCustomer is"New" toMedicare(within 6months)SEP-DSTSEP-MOVSEP-12Jor SEP-12GChatteris POACustomerusesexplicitlanguageCustomerneeds helpwithCustomerCenterCustomerhas ExtraHelpProviding thePart Bpremiumprice for2023Co-Browsewithcustomer

Chat Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
G
4
G
5
N
6
B
7
G
8
I
9
N
10
I
11
I
12
O
13
B
14
O
15
I
16
I
17
O
18
N
19
O
20
B
21
G
22
N
23
O
24
B
  1. G-SEP-LEC
  2. B-SEP-5ST
  3. G-Explaining the difference between HMO and PPO
  4. G-Searched for beneficiary in Back Office
  5. N-Customer asks you to explain specific drug costs
  6. B-Customer has Tricare coverage
  7. G-Customer requests a phone call
  8. I-What is the "best" plan for me?
  9. N-Explaining the difference between Med Sup and Medicare Advantage
  10. I-Searched for beneficiary in MARx
  11. I-Customer chatting in different language
  12. O-Post chat survey is "Very Satisfied" with 10/10 with a positive comment
  13. B-Chat Transfer to IFP
  14. O-Customer has VA coverage
  15. I-Customer is "New" to Medicare (within 6 months)
  16. I-SEP-DST
  17. O-SEP-MOV
  18. N-SEP-12J or SEP-12G
  19. O-Chatter is POA
  20. B-Customer uses explicit language
  21. G-Customer needs help with Customer Center
  22. N-Customer has Extra Help
  23. O-Providing the Part B premium price for 2023
  24. B-Co-Browse with customer