Customerneeds helpwithCustomerCenterCustomerrequestsa phonecallCustomerusesexplicitlanguageCustomerhas VAcoverageCo-BrowsewithcustomerChatteris POAWhat isthe "best"plan forme?Customerasks you toexplainspecific drugcostsSearchedforbeneficiaryin MARxCustomerhas ExtraHelpCustomerhasTricarecoverageProviding thePart Bpremiumprice for2023Searched forbeneficiaryin BackOfficeSEP-DSTSEP-LECSEP-12Jor SEP-12GExplaining thedifferencebetween MedSup andMedicareAdvantageCustomerchatting indifferentlanguageChatTransferto IFPSEP-MOVSEP-5STExplainingthe differencebetweenHMO andPPOCustomer is"New" toMedicare(within 6months)Post chat surveyis "VerySatisfied" with10/10 with apositivecommentCustomerneeds helpwithCustomerCenterCustomerrequestsa phonecallCustomerusesexplicitlanguageCustomerhas VAcoverageCo-BrowsewithcustomerChatteris POAWhat isthe "best"plan forme?Customerasks you toexplainspecific drugcostsSearchedforbeneficiaryin MARxCustomerhas ExtraHelpCustomerhasTricarecoverageProviding thePart Bpremiumprice for2023Searched forbeneficiaryin BackOfficeSEP-DSTSEP-LECSEP-12Jor SEP-12GExplaining thedifferencebetween MedSup andMedicareAdvantageCustomerchatting indifferentlanguageChatTransferto IFPSEP-MOVSEP-5STExplainingthe differencebetweenHMO andPPOCustomer is"New" toMedicare(within 6months)Post chat surveyis "VerySatisfied" with10/10 with apositivecomment

Chat Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
B
4
O
5
B
6
O
7
I
8
N
9
I
10
N
11
B
12
O
13
G
14
I
15
G
16
N
17
N
18
I
19
B
20
O
21
B
22
G
23
I
24
O
  1. G-Customer needs help with Customer Center
  2. G-Customer requests a phone call
  3. B-Customer uses explicit language
  4. O-Customer has VA coverage
  5. B-Co-Browse with customer
  6. O-Chatter is POA
  7. I-What is the "best" plan for me?
  8. N-Customer asks you to explain specific drug costs
  9. I-Searched for beneficiary in MARx
  10. N-Customer has Extra Help
  11. B-Customer has Tricare coverage
  12. O-Providing the Part B premium price for 2023
  13. G-Searched for beneficiary in Back Office
  14. I-SEP-DST
  15. G-SEP-LEC
  16. N-SEP-12J or SEP-12G
  17. N-Explaining the difference between Med Sup and Medicare Advantage
  18. I-Customer chatting in different language
  19. B-Chat Transfer to IFP
  20. O-SEP-MOV
  21. B-SEP-5ST
  22. G-Explaining the difference between HMO and PPO
  23. I-Customer is "New" to Medicare (within 6 months)
  24. O-Post chat survey is "Very Satisfied" with 10/10 with a positive comment