Co-BrowsewithcustomerChatteris POAPost chat surveyis "VerySatisfied" with10/10 with apositivecommentCustomerhas ExtraHelpSEP-5STCustomerchatting indifferentlanguageCustomerrequestsa phonecallExplaining thedifferencebetween MedSup andMedicareAdvantageSEP-LECWhat isthe "best"plan forme?Customer is"New" toMedicare(within 6months)Customerhas VAcoverageChatTransferto IFPProviding thePart Bpremiumprice for2023CustomerhasTricarecoverageSearchedforbeneficiaryin MARxCustomerasks you toexplainspecific drugcostsSearched forbeneficiaryin BackOfficeCustomerneeds helpwithCustomerCenterSEP-MOVCustomerusesexplicitlanguageSEP-12Jor SEP-12GSEP-DSTExplainingthe differencebetweenHMO andPPOCo-BrowsewithcustomerChatteris POAPost chat surveyis "VerySatisfied" with10/10 with apositivecommentCustomerhas ExtraHelpSEP-5STCustomerchatting indifferentlanguageCustomerrequestsa phonecallExplaining thedifferencebetween MedSup andMedicareAdvantageSEP-LECWhat isthe "best"plan forme?Customer is"New" toMedicare(within 6months)Customerhas VAcoverageChatTransferto IFPProviding thePart Bpremiumprice for2023CustomerhasTricarecoverageSearchedforbeneficiaryin MARxCustomerasks you toexplainspecific drugcostsSearched forbeneficiaryin BackOfficeCustomerneeds helpwithCustomerCenterSEP-MOVCustomerusesexplicitlanguageSEP-12Jor SEP-12GSEP-DSTExplainingthe differencebetweenHMO andPPO

Chat Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
O
4
N
5
B
6
I
7
G
8
N
9
G
10
I
11
I
12
O
13
B
14
O
15
B
16
I
17
N
18
G
19
G
20
O
21
B
22
N
23
I
24
G
  1. B-Co-Browse with customer
  2. O-Chatter is POA
  3. O-Post chat survey is "Very Satisfied" with 10/10 with a positive comment
  4. N-Customer has Extra Help
  5. B-SEP-5ST
  6. I-Customer chatting in different language
  7. G-Customer requests a phone call
  8. N-Explaining the difference between Med Sup and Medicare Advantage
  9. G-SEP-LEC
  10. I-What is the "best" plan for me?
  11. I-Customer is "New" to Medicare (within 6 months)
  12. O-Customer has VA coverage
  13. B-Chat Transfer to IFP
  14. O-Providing the Part B premium price for 2023
  15. B-Customer has Tricare coverage
  16. I-Searched for beneficiary in MARx
  17. N-Customer asks you to explain specific drug costs
  18. G-Searched for beneficiary in Back Office
  19. G-Customer needs help with Customer Center
  20. O-SEP-MOV
  21. B-Customer uses explicit language
  22. N-SEP-12J or SEP-12G
  23. I-SEP-DST
  24. G-Explaining the difference between HMO and PPO