SEP-DSTSEP-5STPost chat surveyis "VerySatisfied" with10/10 with apositivecommentCustomerusesexplicitlanguageWhat isthe "best"plan forme?SEP-LECSearchedforbeneficiaryin MARxCo-BrowsewithcustomerCustomerhas ExtraHelpExplainingthe differencebetweenHMO andPPOExplaining thedifferencebetween MedSup andMedicareAdvantageSEP-MOVSEP-12Jor SEP-12GChatTransferto IFPCustomerrequestsa phonecallCustomerhasTricarecoverageCustomerasks you toexplainspecific drugcostsSearched forbeneficiaryin BackOfficeCustomerneeds helpwithCustomerCenterCustomer is"New" toMedicare(within 6months)Customerhas VAcoverageProviding thePart Bpremiumprice for2023Chatteris POACustomerchatting indifferentlanguageSEP-DSTSEP-5STPost chat surveyis "VerySatisfied" with10/10 with apositivecommentCustomerusesexplicitlanguageWhat isthe "best"plan forme?SEP-LECSearchedforbeneficiaryin MARxCo-BrowsewithcustomerCustomerhas ExtraHelpExplainingthe differencebetweenHMO andPPOExplaining thedifferencebetween MedSup andMedicareAdvantageSEP-MOVSEP-12Jor SEP-12GChatTransferto IFPCustomerrequestsa phonecallCustomerhasTricarecoverageCustomerasks you toexplainspecific drugcostsSearched forbeneficiaryin BackOfficeCustomerneeds helpwithCustomerCenterCustomer is"New" toMedicare(within 6months)Customerhas VAcoverageProviding thePart Bpremiumprice for2023Chatteris POACustomerchatting indifferentlanguage

Chat Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
O
4
B
5
I
6
G
7
I
8
B
9
N
10
G
11
N
12
O
13
N
14
B
15
G
16
B
17
N
18
G
19
G
20
I
21
O
22
O
23
O
24
I
  1. I-SEP-DST
  2. B-SEP-5ST
  3. O-Post chat survey is "Very Satisfied" with 10/10 with a positive comment
  4. B-Customer uses explicit language
  5. I-What is the "best" plan for me?
  6. G-SEP-LEC
  7. I-Searched for beneficiary in MARx
  8. B-Co-Browse with customer
  9. N-Customer has Extra Help
  10. G-Explaining the difference between HMO and PPO
  11. N-Explaining the difference between Med Sup and Medicare Advantage
  12. O-SEP-MOV
  13. N-SEP-12J or SEP-12G
  14. B-Chat Transfer to IFP
  15. G-Customer requests a phone call
  16. B-Customer has Tricare coverage
  17. N-Customer asks you to explain specific drug costs
  18. G-Searched for beneficiary in Back Office
  19. G-Customer needs help with Customer Center
  20. I-Customer is "New" to Medicare (within 6 months)
  21. O-Customer has VA coverage
  22. O-Providing the Part B premium price for 2023
  23. O-Chatter is POA
  24. I-Customer chatting in different language