Customerrequestsa phonecallPost chat surveyis "VerySatisfied" with10/10 with apositivecommentCo-BrowsewithcustomerSEP-DSTExplaining thedifferencebetween MedSup andMedicareAdvantageCustomer is"New" toMedicare(within 6months)Explainingthe differencebetweenHMO andPPOCustomerhas VAcoverageSearched forbeneficiaryin BackOfficeProviding thePart Bpremiumprice for2023Searchedforbeneficiaryin MARxChatTransferto IFPSEP-MOVChatteris POACustomerusesexplicitlanguageCustomerasks you toexplainspecific drugcostsCustomerchatting indifferentlanguageCustomerhasTricarecoverageWhat isthe "best"plan forme?SEP-5STSEP-LECCustomerhas ExtraHelpCustomerneeds helpwithCustomerCenterSEP-12Jor SEP-12GCustomerrequestsa phonecallPost chat surveyis "VerySatisfied" with10/10 with apositivecommentCo-BrowsewithcustomerSEP-DSTExplaining thedifferencebetween MedSup andMedicareAdvantageCustomer is"New" toMedicare(within 6months)Explainingthe differencebetweenHMO andPPOCustomerhas VAcoverageSearched forbeneficiaryin BackOfficeProviding thePart Bpremiumprice for2023Searchedforbeneficiaryin MARxChatTransferto IFPSEP-MOVChatteris POACustomerusesexplicitlanguageCustomerasks you toexplainspecific drugcostsCustomerchatting indifferentlanguageCustomerhasTricarecoverageWhat isthe "best"plan forme?SEP-5STSEP-LECCustomerhas ExtraHelpCustomerneeds helpwithCustomerCenterSEP-12Jor SEP-12G

Chat Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
B
4
I
5
N
6
I
7
G
8
O
9
G
10
O
11
I
12
B
13
O
14
O
15
B
16
N
17
I
18
B
19
I
20
B
21
G
22
N
23
G
24
N
  1. G-Customer requests a phone call
  2. O-Post chat survey is "Very Satisfied" with 10/10 with a positive comment
  3. B-Co-Browse with customer
  4. I-SEP-DST
  5. N-Explaining the difference between Med Sup and Medicare Advantage
  6. I-Customer is "New" to Medicare (within 6 months)
  7. G-Explaining the difference between HMO and PPO
  8. O-Customer has VA coverage
  9. G-Searched for beneficiary in Back Office
  10. O-Providing the Part B premium price for 2023
  11. I-Searched for beneficiary in MARx
  12. B-Chat Transfer to IFP
  13. O-SEP-MOV
  14. O-Chatter is POA
  15. B-Customer uses explicit language
  16. N-Customer asks you to explain specific drug costs
  17. I-Customer chatting in different language
  18. B-Customer has Tricare coverage
  19. I-What is the "best" plan for me?
  20. B-SEP-5ST
  21. G-SEP-LEC
  22. N-Customer has Extra Help
  23. G-Customer needs help with Customer Center
  24. N-SEP-12J or SEP-12G