Customerhas ExtraHelpWhat isthe "best"plan forme?Providing thePart Bpremiumprice for2023Explaining thedifferencebetween MedSup andMedicareAdvantageSEP-MOVCustomerasks you toexplainspecific drugcostsSEP-DSTCustomerchatting indifferentlanguageSearchedforbeneficiaryin MARxChatteris POAExplainingthe differencebetweenHMO andPPOCo-BrowsewithcustomerCustomerrequestsa phonecallSEP-5STCustomerneeds helpwithCustomerCenterSearched forbeneficiaryin BackOfficeSEP-LECSEP-12Jor SEP-12GCustomerhasTricarecoverageChatTransferto IFPCustomerusesexplicitlanguageCustomerhas VAcoveragePost chat surveyis "VerySatisfied" with10/10 with apositivecommentCustomer is"New" toMedicare(within 6months)Customerhas ExtraHelpWhat isthe "best"plan forme?Providing thePart Bpremiumprice for2023Explaining thedifferencebetween MedSup andMedicareAdvantageSEP-MOVCustomerasks you toexplainspecific drugcostsSEP-DSTCustomerchatting indifferentlanguageSearchedforbeneficiaryin MARxChatteris POAExplainingthe differencebetweenHMO andPPOCo-BrowsewithcustomerCustomerrequestsa phonecallSEP-5STCustomerneeds helpwithCustomerCenterSearched forbeneficiaryin BackOfficeSEP-LECSEP-12Jor SEP-12GCustomerhasTricarecoverageChatTransferto IFPCustomerusesexplicitlanguageCustomerhas VAcoveragePost chat surveyis "VerySatisfied" with10/10 with apositivecommentCustomer is"New" toMedicare(within 6months)

Chat Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
O
4
N
5
O
6
N
7
I
8
I
9
I
10
O
11
G
12
B
13
G
14
B
15
G
16
G
17
G
18
N
19
B
20
B
21
B
22
O
23
O
24
I
  1. N-Customer has Extra Help
  2. I-What is the "best" plan for me?
  3. O-Providing the Part B premium price for 2023
  4. N-Explaining the difference between Med Sup and Medicare Advantage
  5. O-SEP-MOV
  6. N-Customer asks you to explain specific drug costs
  7. I-SEP-DST
  8. I-Customer chatting in different language
  9. I-Searched for beneficiary in MARx
  10. O-Chatter is POA
  11. G-Explaining the difference between HMO and PPO
  12. B-Co-Browse with customer
  13. G-Customer requests a phone call
  14. B-SEP-5ST
  15. G-Customer needs help with Customer Center
  16. G-Searched for beneficiary in Back Office
  17. G-SEP-LEC
  18. N-SEP-12J or SEP-12G
  19. B-Customer has Tricare coverage
  20. B-Chat Transfer to IFP
  21. B-Customer uses explicit language
  22. O-Customer has VA coverage
  23. O-Post chat survey is "Very Satisfied" with 10/10 with a positive comment
  24. I-Customer is "New" to Medicare (within 6 months)