Customerhas ExtraHelpProviding thePart Bpremiumprice for2023SEP-5STSearched forbeneficiaryin BackOfficeCustomerhasTricarecoverageCustomerasks you toexplainspecific drugcostsCustomerchatting indifferentlanguageSEP-DSTChatteris POACustomerrequestsa phonecallSEP-LECCustomerusesexplicitlanguageWhat isthe "best"plan forme?Explainingthe differencebetweenHMO andPPOPost chat surveyis "VerySatisfied" with10/10 with apositivecommentSEP-MOVChatTransferto IFPCustomerneeds helpwithCustomerCenterExplaining thedifferencebetween MedSup andMedicareAdvantageSearchedforbeneficiaryin MARxSEP-12Jor SEP-12GCustomerhas VAcoverageCo-BrowsewithcustomerCustomer is"New" toMedicare(within 6months)Customerhas ExtraHelpProviding thePart Bpremiumprice for2023SEP-5STSearched forbeneficiaryin BackOfficeCustomerhasTricarecoverageCustomerasks you toexplainspecific drugcostsCustomerchatting indifferentlanguageSEP-DSTChatteris POACustomerrequestsa phonecallSEP-LECCustomerusesexplicitlanguageWhat isthe "best"plan forme?Explainingthe differencebetweenHMO andPPOPost chat surveyis "VerySatisfied" with10/10 with apositivecommentSEP-MOVChatTransferto IFPCustomerneeds helpwithCustomerCenterExplaining thedifferencebetween MedSup andMedicareAdvantageSearchedforbeneficiaryin MARxSEP-12Jor SEP-12GCustomerhas VAcoverageCo-BrowsewithcustomerCustomer is"New" toMedicare(within 6months)

Chat Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
B
4
G
5
B
6
N
7
I
8
I
9
O
10
G
11
G
12
B
13
I
14
G
15
O
16
O
17
B
18
G
19
N
20
I
21
N
22
O
23
B
24
I
  1. N-Customer has Extra Help
  2. O-Providing the Part B premium price for 2023
  3. B-SEP-5ST
  4. G-Searched for beneficiary in Back Office
  5. B-Customer has Tricare coverage
  6. N-Customer asks you to explain specific drug costs
  7. I-Customer chatting in different language
  8. I-SEP-DST
  9. O-Chatter is POA
  10. G-Customer requests a phone call
  11. G-SEP-LEC
  12. B-Customer uses explicit language
  13. I-What is the "best" plan for me?
  14. G-Explaining the difference between HMO and PPO
  15. O-Post chat survey is "Very Satisfied" with 10/10 with a positive comment
  16. O-SEP-MOV
  17. B-Chat Transfer to IFP
  18. G-Customer needs help with Customer Center
  19. N-Explaining the difference between Med Sup and Medicare Advantage
  20. I-Searched for beneficiary in MARx
  21. N-SEP-12J or SEP-12G
  22. O-Customer has VA coverage
  23. B-Co-Browse with customer
  24. I-Customer is "New" to Medicare (within 6 months)