Customerneeds helpwithCustomerCenterSEP-12Jor SEP-12GCustomerusesexplicitlanguageSEP-MOVSEP-DSTExplainingthe differencebetweenHMO andPPOCustomerhasTricarecoverageCustomerchatting indifferentlanguageChatteris POAChatTransferto IFPCustomerhas ExtraHelpSEP-LECCo-BrowsewithcustomerPost chat surveyis "VerySatisfied" with10/10 with apositivecommentCustomer is"New" toMedicare(within 6months)Customerasks you toexplainspecific drugcostsSearched forbeneficiaryin BackOfficeExplaining thedifferencebetween MedSup andMedicareAdvantageCustomerhas VAcoverageSearchedforbeneficiaryin MARxSEP-5STProviding thePart Bpremiumprice for2023What isthe "best"plan forme?Customerrequestsa phonecallCustomerneeds helpwithCustomerCenterSEP-12Jor SEP-12GCustomerusesexplicitlanguageSEP-MOVSEP-DSTExplainingthe differencebetweenHMO andPPOCustomerhasTricarecoverageCustomerchatting indifferentlanguageChatteris POAChatTransferto IFPCustomerhas ExtraHelpSEP-LECCo-BrowsewithcustomerPost chat surveyis "VerySatisfied" with10/10 with apositivecommentCustomer is"New" toMedicare(within 6months)Customerasks you toexplainspecific drugcostsSearched forbeneficiaryin BackOfficeExplaining thedifferencebetween MedSup andMedicareAdvantageCustomerhas VAcoverageSearchedforbeneficiaryin MARxSEP-5STProviding thePart Bpremiumprice for2023What isthe "best"plan forme?Customerrequestsa phonecall

Chat Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
B
4
O
5
I
6
G
7
B
8
I
9
O
10
B
11
N
12
G
13
B
14
O
15
I
16
N
17
G
18
N
19
O
20
I
21
B
22
O
23
I
24
G
  1. G-Customer needs help with Customer Center
  2. N-SEP-12J or SEP-12G
  3. B-Customer uses explicit language
  4. O-SEP-MOV
  5. I-SEP-DST
  6. G-Explaining the difference between HMO and PPO
  7. B-Customer has Tricare coverage
  8. I-Customer chatting in different language
  9. O-Chatter is POA
  10. B-Chat Transfer to IFP
  11. N-Customer has Extra Help
  12. G-SEP-LEC
  13. B-Co-Browse with customer
  14. O-Post chat survey is "Very Satisfied" with 10/10 with a positive comment
  15. I-Customer is "New" to Medicare (within 6 months)
  16. N-Customer asks you to explain specific drug costs
  17. G-Searched for beneficiary in Back Office
  18. N-Explaining the difference between Med Sup and Medicare Advantage
  19. O-Customer has VA coverage
  20. I-Searched for beneficiary in MARx
  21. B-SEP-5ST
  22. O-Providing the Part B premium price for 2023
  23. I-What is the "best" plan for me?
  24. G-Customer requests a phone call