Customer is"New" toMedicare(within 6months)SEP-MOVSEP-5STSEP-12Jor SEP-12GExplainingthe differencebetweenHMO andPPOSearched forbeneficiaryin BackOfficeSearchedforbeneficiaryin MARxChatteris POAChatTransferto IFPCustomerhas ExtraHelpWhat isthe "best"plan forme?Customerhas VAcoverageCo-BrowsewithcustomerSEP-LECCustomerrequestsa phonecallPost chat surveyis "VerySatisfied" with10/10 with apositivecommentSEP-DSTExplaining thedifferencebetween MedSup andMedicareAdvantageCustomerhasTricarecoverageProviding thePart Bpremiumprice for2023CustomerusesexplicitlanguageCustomerneeds helpwithCustomerCenterCustomerasks you toexplainspecific drugcostsCustomerchatting indifferentlanguageCustomer is"New" toMedicare(within 6months)SEP-MOVSEP-5STSEP-12Jor SEP-12GExplainingthe differencebetweenHMO andPPOSearched forbeneficiaryin BackOfficeSearchedforbeneficiaryin MARxChatteris POAChatTransferto IFPCustomerhas ExtraHelpWhat isthe "best"plan forme?Customerhas VAcoverageCo-BrowsewithcustomerSEP-LECCustomerrequestsa phonecallPost chat surveyis "VerySatisfied" with10/10 with apositivecommentSEP-DSTExplaining thedifferencebetween MedSup andMedicareAdvantageCustomerhasTricarecoverageProviding thePart Bpremiumprice for2023CustomerusesexplicitlanguageCustomerneeds helpwithCustomerCenterCustomerasks you toexplainspecific drugcostsCustomerchatting indifferentlanguage

Chat Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
B
4
N
5
G
6
G
7
I
8
O
9
B
10
N
11
I
12
O
13
B
14
G
15
G
16
O
17
I
18
N
19
B
20
O
21
B
22
G
23
N
24
I
  1. I-Customer is "New" to Medicare (within 6 months)
  2. O-SEP-MOV
  3. B-SEP-5ST
  4. N-SEP-12J or SEP-12G
  5. G-Explaining the difference between HMO and PPO
  6. G-Searched for beneficiary in Back Office
  7. I-Searched for beneficiary in MARx
  8. O-Chatter is POA
  9. B-Chat Transfer to IFP
  10. N-Customer has Extra Help
  11. I-What is the "best" plan for me?
  12. O-Customer has VA coverage
  13. B-Co-Browse with customer
  14. G-SEP-LEC
  15. G-Customer requests a phone call
  16. O-Post chat survey is "Very Satisfied" with 10/10 with a positive comment
  17. I-SEP-DST
  18. N-Explaining the difference between Med Sup and Medicare Advantage
  19. B-Customer has Tricare coverage
  20. O-Providing the Part B premium price for 2023
  21. B-Customer uses explicit language
  22. G-Customer needs help with Customer Center
  23. N-Customer asks you to explain specific drug costs
  24. I-Customer chatting in different language