This bingo card has a free space and 24 words: Customer uses explicit language, Customer is "New" to Medicare (within 6 months), Customer has Extra Help, Customer requests a phone call, SEP-MOV, Customer has Tricare coverage, SEP-DST, Explaining the difference between Med Sup and Medicare Advantage, Searched for beneficiary in Back Office, Chatter is POA, Chat Transfer to IFP, Customer chatting in different language, Customer needs help with Customer Center, Post chat survey is "Very Satisfied" with 10/10 with a positive comment, Co-Browse with customer, Searched for beneficiary in MARx, SEP-12J or SEP-12G, Explaining the difference between HMO and PPO, Customer has VA coverage, SEP-5ST, What is the "best" plan for me?, Customer asks you to explain specific drug costs, SEP-LEC and Providing the Part B premium price for 2023.
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