Yourfeedback isreallyimportant tousThankyou forletting usknowIt’s mypleasureI agreewithyouThatwouldfrustrateme, tooIs thereanythingelse I canhelp youwith? I canhelp youwith thatYou couldconsider…I want to getyour projectmoving. Letme see whatI can do.If I were inyourposition, I'dfeel thesame wayI cancompletelyunderstandThat’sabsolutelyunderstandable What wouldbe the bestoption foryou?“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”I’m sosorrythat’shappenedI'll work withour teamhere toresolve this.”Thank youforremainingso positiveWe want tounderstandwhat happenedjust as much asyou do.If I were in yoursituation, I wouldbe asking thesame questionsyou are.You areabsolutelycorrectIappreciateyourpatience“I’m sorryyou’ve hadto dealwith this…”You'remakingtotalsense.Thanks foryourvaluabletime andpatience“If I amunderstandingcorrectly…”Yourfeedback isreallyimportant tousThankyou forletting usknowIt’s mypleasureI agreewithyouThatwouldfrustrateme, tooIs thereanythingelse I canhelp youwith? I canhelp youwith thatYou couldconsider…I want to getyour projectmoving. Letme see whatI can do.If I were inyourposition, I'dfeel thesame wayI cancompletelyunderstandThat’sabsolutelyunderstandable What wouldbe the bestoption foryou?“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”I’m sosorrythat’shappenedI'll work withour teamhere toresolve this.”Thank youforremainingso positiveWe want tounderstandwhat happenedjust as much asyou do.If I were in yoursituation, I wouldbe asking thesame questionsyou are.You areabsolutelycorrectIappreciateyourpatience“I’m sorryyou’ve hadto dealwith this…”You'remakingtotalsense.Thanks foryourvaluabletime andpatience“If I amunderstandingcorrectly…”

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Your feedback is really important to us
  2. Thank you for letting us know
  3. It’s my pleasure
  4. I agree with you
  5. That would frustrate me, too
  6. Is there anything else I can help you with?
  7. I can help you with that
  8. You could consider…
  9. I want to get your project moving. Let me see what I can do.
  10. If I were in your position, I'd feel the same way
  11. I can completely understand
  12. That’s absolutely understandable
  13. What would be the best option for you?
  14. “I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that…”
  15. I’m so sorry that’s happened
  16. I'll work with our team here to resolve this.”
  17. Thank you for remaining so positive
  18. We want to understand what happened just as much as you do.
  19. If I were in your situation, I would be asking the same questions you are.
  20. You are absolutely correct
  21. I appreciate your patience
  22. “I’m sorry you’ve had to deal with this…”
  23. You're making total sense.
  24. Thanks for your valuable time and patience
  25. “If I am understanding correctly…”