Thankyou forletting usknowIs thereanythingelse I canhelp youwith? Thank youforremainingso positiveWhat wouldbe the bestoption foryou?Thatwouldfrustrateme, tooI agreewithyouYourfeedback isreallyimportant tousThanks foryourvaluabletime andpatienceWe want tounderstandwhat happenedjust as much asyou do.IappreciateyourpatienceI cancompletelyunderstandI canhelp youwith that“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”I’m sosorrythat’shappened“I’m sorryyou’ve hadto dealwith this…”You couldconsider…It’s mypleasureThat’sabsolutelyunderstandable You'remakingtotalsense.I'll work withour teamhere toresolve this.”If I were inyourposition, I'dfeel thesame wayYou areabsolutelycorrectIf I were in yoursituation, I wouldbe asking thesame questionsyou are.“If I amunderstandingcorrectly…”I want to getyour projectmoving. Letme see whatI can do.Thankyou forletting usknowIs thereanythingelse I canhelp youwith? Thank youforremainingso positiveWhat wouldbe the bestoption foryou?Thatwouldfrustrateme, tooI agreewithyouYourfeedback isreallyimportant tousThanks foryourvaluabletime andpatienceWe want tounderstandwhat happenedjust as much asyou do.IappreciateyourpatienceI cancompletelyunderstandI canhelp youwith that“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”I’m sosorrythat’shappened“I’m sorryyou’ve hadto dealwith this…”You couldconsider…It’s mypleasureThat’sabsolutelyunderstandable You'remakingtotalsense.I'll work withour teamhere toresolve this.”If I were inyourposition, I'dfeel thesame wayYou areabsolutelycorrectIf I were in yoursituation, I wouldbe asking thesame questionsyou are.“If I amunderstandingcorrectly…”I want to getyour projectmoving. Letme see whatI can do.

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for letting us know
  2. Is there anything else I can help you with?
  3. Thank you for remaining so positive
  4. What would be the best option for you?
  5. That would frustrate me, too
  6. I agree with you
  7. Your feedback is really important to us
  8. Thanks for your valuable time and patience
  9. We want to understand what happened just as much as you do.
  10. I appreciate your patience
  11. I can completely understand
  12. I can help you with that
  13. “I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that…”
  14. I’m so sorry that’s happened
  15. “I’m sorry you’ve had to deal with this…”
  16. You could consider…
  17. It’s my pleasure
  18. That’s absolutely understandable
  19. You're making total sense.
  20. I'll work with our team here to resolve this.”
  21. If I were in your position, I'd feel the same way
  22. You are absolutely correct
  23. If I were in your situation, I would be asking the same questions you are.
  24. “If I am understanding correctly…”
  25. I want to get your project moving. Let me see what I can do.