Is thereanythingelse I canhelp youwith? Thatwouldfrustrateme, tooIt’s mypleasure“If I amunderstandingcorrectly…”What wouldbe the bestoption foryou?I’m sosorrythat’shappenedYou couldconsider…I agreewithyouThanks foryourvaluabletime andpatienceI canhelp youwith thatI cancompletelyunderstand“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”That’sabsolutelyunderstandable You areabsolutelycorrectYou'remakingtotalsense.Thank youforremainingso positiveIappreciateyourpatienceThankyou forletting usknowWe want tounderstandwhat happenedjust as much asyou do.If I were inyourposition, I'dfeel thesame wayI want to getyour projectmoving. Letme see whatI can do.Yourfeedback isreallyimportant tous“I’m sorryyou’ve hadto dealwith this…”I'll work withour teamhere toresolve this.”If I were in yoursituation, I wouldbe asking thesame questionsyou are.Is thereanythingelse I canhelp youwith? Thatwouldfrustrateme, tooIt’s mypleasure“If I amunderstandingcorrectly…”What wouldbe the bestoption foryou?I’m sosorrythat’shappenedYou couldconsider…I agreewithyouThanks foryourvaluabletime andpatienceI canhelp youwith thatI cancompletelyunderstand“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”That’sabsolutelyunderstandable You areabsolutelycorrectYou'remakingtotalsense.Thank youforremainingso positiveIappreciateyourpatienceThankyou forletting usknowWe want tounderstandwhat happenedjust as much asyou do.If I were inyourposition, I'dfeel thesame wayI want to getyour projectmoving. Letme see whatI can do.Yourfeedback isreallyimportant tous“I’m sorryyou’ve hadto dealwith this…”I'll work withour teamhere toresolve this.”If I were in yoursituation, I wouldbe asking thesame questionsyou are.

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Is there anything else I can help you with?
  2. That would frustrate me, too
  3. It’s my pleasure
  4. “If I am understanding correctly…”
  5. What would be the best option for you?
  6. I’m so sorry that’s happened
  7. You could consider…
  8. I agree with you
  9. Thanks for your valuable time and patience
  10. I can help you with that
  11. I can completely understand
  12. “I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that…”
  13. That’s absolutely understandable
  14. You are absolutely correct
  15. You're making total sense.
  16. Thank you for remaining so positive
  17. I appreciate your patience
  18. Thank you for letting us know
  19. We want to understand what happened just as much as you do.
  20. If I were in your position, I'd feel the same way
  21. I want to get your project moving. Let me see what I can do.
  22. Your feedback is really important to us
  23. “I’m sorry you’ve had to deal with this…”
  24. I'll work with our team here to resolve this.”
  25. If I were in your situation, I would be asking the same questions you are.