If I were inyourposition, I'dfeel thesame way“If I amunderstandingcorrectly…”Thanks foryourvaluabletime andpatienceThank youforremainingso positiveI canhelp youwith thatThankyou forletting usknowYou areabsolutelycorrectI'll work withour teamhere toresolve this.”I cancompletelyunderstandIf I were in yoursituation, I wouldbe asking thesame questionsyou are.You couldconsider…What wouldbe the bestoption foryou?Is thereanythingelse I canhelp youwith? That’sabsolutelyunderstandable IappreciateyourpatienceI want to getyour projectmoving. Letme see whatI can do.Thatwouldfrustrateme, tooI agreewithyouIt’s mypleasureYourfeedback isreallyimportant tous“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”“I’m sorryyou’ve hadto dealwith this…”We want tounderstandwhat happenedjust as much asyou do.You'remakingtotalsense.I’m sosorrythat’shappenedIf I were inyourposition, I'dfeel thesame way“If I amunderstandingcorrectly…”Thanks foryourvaluabletime andpatienceThank youforremainingso positiveI canhelp youwith thatThankyou forletting usknowYou areabsolutelycorrectI'll work withour teamhere toresolve this.”I cancompletelyunderstandIf I were in yoursituation, I wouldbe asking thesame questionsyou are.You couldconsider…What wouldbe the bestoption foryou?Is thereanythingelse I canhelp youwith? That’sabsolutelyunderstandable IappreciateyourpatienceI want to getyour projectmoving. Letme see whatI can do.Thatwouldfrustrateme, tooI agreewithyouIt’s mypleasureYourfeedback isreallyimportant tous“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”“I’m sorryyou’ve hadto dealwith this…”We want tounderstandwhat happenedjust as much asyou do.You'remakingtotalsense.I’m sosorrythat’shappened

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I were in your position, I'd feel the same way
  2. “If I am understanding correctly…”
  3. Thanks for your valuable time and patience
  4. Thank you for remaining so positive
  5. I can help you with that
  6. Thank you for letting us know
  7. You are absolutely correct
  8. I'll work with our team here to resolve this.”
  9. I can completely understand
  10. If I were in your situation, I would be asking the same questions you are.
  11. You could consider…
  12. What would be the best option for you?
  13. Is there anything else I can help you with?
  14. That’s absolutely understandable
  15. I appreciate your patience
  16. I want to get your project moving. Let me see what I can do.
  17. That would frustrate me, too
  18. I agree with you
  19. It’s my pleasure
  20. Your feedback is really important to us
  21. “I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that…”
  22. “I’m sorry you’ve had to deal with this…”
  23. We want to understand what happened just as much as you do.
  24. You're making total sense.
  25. I’m so sorry that’s happened