It’s mypleasureYou areabsolutelycorrectI cancompletelyunderstandThankyou forletting usknowI'll work withour teamhere toresolve this.”Thatwouldfrustrateme, too“I’m sorryyou’ve hadto dealwith this…”I agreewithyouI canhelp youwith thatIs thereanythingelse I canhelp youwith? I’m sosorrythat’shappened“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”If I were in yoursituation, I wouldbe asking thesame questionsyou are.What wouldbe the bestoption foryou?I want to getyour projectmoving. Letme see whatI can do.If I were inyourposition, I'dfeel thesame wayYourfeedback isreallyimportant tousThat’sabsolutelyunderstandable IappreciateyourpatienceThank youforremainingso positive“If I amunderstandingcorrectly…”You couldconsider…Thanks foryourvaluabletime andpatienceYou'remakingtotalsense.We want tounderstandwhat happenedjust as much asyou do.It’s mypleasureYou areabsolutelycorrectI cancompletelyunderstandThankyou forletting usknowI'll work withour teamhere toresolve this.”Thatwouldfrustrateme, too“I’m sorryyou’ve hadto dealwith this…”I agreewithyouI canhelp youwith thatIs thereanythingelse I canhelp youwith? I’m sosorrythat’shappened“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”If I were in yoursituation, I wouldbe asking thesame questionsyou are.What wouldbe the bestoption foryou?I want to getyour projectmoving. Letme see whatI can do.If I were inyourposition, I'dfeel thesame wayYourfeedback isreallyimportant tousThat’sabsolutelyunderstandable IappreciateyourpatienceThank youforremainingso positive“If I amunderstandingcorrectly…”You couldconsider…Thanks foryourvaluabletime andpatienceYou'remakingtotalsense.We want tounderstandwhat happenedjust as much asyou do.

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. It’s my pleasure
  2. You are absolutely correct
  3. I can completely understand
  4. Thank you for letting us know
  5. I'll work with our team here to resolve this.”
  6. That would frustrate me, too
  7. “I’m sorry you’ve had to deal with this…”
  8. I agree with you
  9. I can help you with that
  10. Is there anything else I can help you with?
  11. I’m so sorry that’s happened
  12. “I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that…”
  13. If I were in your situation, I would be asking the same questions you are.
  14. What would be the best option for you?
  15. I want to get your project moving. Let me see what I can do.
  16. If I were in your position, I'd feel the same way
  17. Your feedback is really important to us
  18. That’s absolutely understandable
  19. I appreciate your patience
  20. Thank you for remaining so positive
  21. “If I am understanding correctly…”
  22. You could consider…
  23. Thanks for your valuable time and patience
  24. You're making total sense.
  25. We want to understand what happened just as much as you do.