I'll work withour teamhere toresolve this.”You'remakingtotalsense.Thankyou forletting usknowI agreewithyouI canhelp youwith thatIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I want to getyour projectmoving. Letme see whatI can do.You areabsolutelycorrectThank youforremainingso positiveI cancompletelyunderstandIf I were inyourposition, I'dfeel thesame way“I’m sorryyou’ve hadto dealwith this…”You couldconsider…IappreciateyourpatienceThatwouldfrustrateme, tooIt’s mypleasureThat’sabsolutelyunderstandable Yourfeedback isreallyimportant tousWhat wouldbe the bestoption foryou?We want tounderstandwhat happenedjust as much asyou do.Is thereanythingelse I canhelp youwith? I’m sosorrythat’shappenedThanks foryourvaluabletime andpatience“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”“If I amunderstandingcorrectly…”I'll work withour teamhere toresolve this.”You'remakingtotalsense.Thankyou forletting usknowI agreewithyouI canhelp youwith thatIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I want to getyour projectmoving. Letme see whatI can do.You areabsolutelycorrectThank youforremainingso positiveI cancompletelyunderstandIf I were inyourposition, I'dfeel thesame way“I’m sorryyou’ve hadto dealwith this…”You couldconsider…IappreciateyourpatienceThatwouldfrustrateme, tooIt’s mypleasureThat’sabsolutelyunderstandable Yourfeedback isreallyimportant tousWhat wouldbe the bestoption foryou?We want tounderstandwhat happenedjust as much asyou do.Is thereanythingelse I canhelp youwith? I’m sosorrythat’shappenedThanks foryourvaluabletime andpatience“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”“If I amunderstandingcorrectly…”

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I'll work with our team here to resolve this.”
  2. You're making total sense.
  3. Thank you for letting us know
  4. I agree with you
  5. I can help you with that
  6. If I were in your situation, I would be asking the same questions you are.
  7. I want to get your project moving. Let me see what I can do.
  8. You are absolutely correct
  9. Thank you for remaining so positive
  10. I can completely understand
  11. If I were in your position, I'd feel the same way
  12. “I’m sorry you’ve had to deal with this…”
  13. You could consider…
  14. I appreciate your patience
  15. That would frustrate me, too
  16. It’s my pleasure
  17. That’s absolutely understandable
  18. Your feedback is really important to us
  19. What would be the best option for you?
  20. We want to understand what happened just as much as you do.
  21. Is there anything else I can help you with?
  22. I’m so sorry that’s happened
  23. Thanks for your valuable time and patience
  24. “I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that…”
  25. “If I am understanding correctly…”