I cancompletelyunderstandThat’sabsolutelyunderstandable I agreewithyouYourfeedback isreallyimportant tousWhat wouldbe the bestoption foryou?Thatwouldfrustrateme, tooThankyou forletting usknowYou'remakingtotalsense.IappreciateyourpatienceIs thereanythingelse I canhelp youwith? I canhelp youwith thatThanks foryourvaluabletime andpatienceYou couldconsider…“If I amunderstandingcorrectly…”You areabsolutelycorrectThank youforremainingso positiveI’m sosorrythat’shappenedWe want tounderstandwhat happenedjust as much asyou do.“I’m sorryyou’ve hadto dealwith this…”“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”It’s mypleasureI'll work withour teamhere toresolve this.”If I were in yoursituation, I wouldbe asking thesame questionsyou are.If I were inyourposition, I'dfeel thesame wayI want to getyour projectmoving. Letme see whatI can do.I cancompletelyunderstandThat’sabsolutelyunderstandable I agreewithyouYourfeedback isreallyimportant tousWhat wouldbe the bestoption foryou?Thatwouldfrustrateme, tooThankyou forletting usknowYou'remakingtotalsense.IappreciateyourpatienceIs thereanythingelse I canhelp youwith? I canhelp youwith thatThanks foryourvaluabletime andpatienceYou couldconsider…“If I amunderstandingcorrectly…”You areabsolutelycorrectThank youforremainingso positiveI’m sosorrythat’shappenedWe want tounderstandwhat happenedjust as much asyou do.“I’m sorryyou’ve hadto dealwith this…”“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”It’s mypleasureI'll work withour teamhere toresolve this.”If I were in yoursituation, I wouldbe asking thesame questionsyou are.If I were inyourposition, I'dfeel thesame wayI want to getyour projectmoving. Letme see whatI can do.

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. I can completely understand
  2. That’s absolutely understandable
  3. I agree with you
  4. Your feedback is really important to us
  5. What would be the best option for you?
  6. That would frustrate me, too
  7. Thank you for letting us know
  8. You're making total sense.
  9. I appreciate your patience
  10. Is there anything else I can help you with?
  11. I can help you with that
  12. Thanks for your valuable time and patience
  13. You could consider…
  14. “If I am understanding correctly…”
  15. You are absolutely correct
  16. Thank you for remaining so positive
  17. I’m so sorry that’s happened
  18. We want to understand what happened just as much as you do.
  19. “I’m sorry you’ve had to deal with this…”
  20. “I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that…”
  21. It’s my pleasure
  22. I'll work with our team here to resolve this.”
  23. If I were in your situation, I would be asking the same questions you are.
  24. If I were in your position, I'd feel the same way
  25. I want to get your project moving. Let me see what I can do.