Is thereanythingelse I canhelp youwith? Yourfeedback isreallyimportant tousYou areabsolutelycorrectIt’s mypleasureWhat wouldbe the bestoption foryou?If I were in yoursituation, I wouldbe asking thesame questionsyou are.If I were inyourposition, I'dfeel thesame wayThat’sabsolutelyunderstandable I canhelp youwith that“If I amunderstandingcorrectly…”I agreewithyouYou'remakingtotalsense.Thank youforremainingso positiveI’m sosorrythat’shappenedYou couldconsider…“I’m sorryyou’ve hadto dealwith this…”Thankyou forletting usknowI want to getyour projectmoving. Letme see whatI can do.We want tounderstandwhat happenedjust as much asyou do.IappreciateyourpatienceI cancompletelyunderstandI'll work withour teamhere toresolve this.”Thatwouldfrustrateme, tooThanks foryourvaluabletime andpatience“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”Is thereanythingelse I canhelp youwith? Yourfeedback isreallyimportant tousYou areabsolutelycorrectIt’s mypleasureWhat wouldbe the bestoption foryou?If I were in yoursituation, I wouldbe asking thesame questionsyou are.If I were inyourposition, I'dfeel thesame wayThat’sabsolutelyunderstandable I canhelp youwith that“If I amunderstandingcorrectly…”I agreewithyouYou'remakingtotalsense.Thank youforremainingso positiveI’m sosorrythat’shappenedYou couldconsider…“I’m sorryyou’ve hadto dealwith this…”Thankyou forletting usknowI want to getyour projectmoving. Letme see whatI can do.We want tounderstandwhat happenedjust as much asyou do.IappreciateyourpatienceI cancompletelyunderstandI'll work withour teamhere toresolve this.”Thatwouldfrustrateme, tooThanks foryourvaluabletime andpatience“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Is there anything else I can help you with?
  2. Your feedback is really important to us
  3. You are absolutely correct
  4. It’s my pleasure
  5. What would be the best option for you?
  6. If I were in your situation, I would be asking the same questions you are.
  7. If I were in your position, I'd feel the same way
  8. That’s absolutely understandable
  9. I can help you with that
  10. “If I am understanding correctly…”
  11. I agree with you
  12. You're making total sense.
  13. Thank you for remaining so positive
  14. I’m so sorry that’s happened
  15. You could consider…
  16. “I’m sorry you’ve had to deal with this…”
  17. Thank you for letting us know
  18. I want to get your project moving. Let me see what I can do.
  19. We want to understand what happened just as much as you do.
  20. I appreciate your patience
  21. I can completely understand
  22. I'll work with our team here to resolve this.”
  23. That would frustrate me, too
  24. Thanks for your valuable time and patience
  25. “I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that…”