Thank youforremainingso positiveWe want tounderstandwhat happenedjust as much asyou do.Is thereanythingelse I canhelp youwith? Thanks foryourvaluabletime andpatienceYou'remakingtotalsense.I canhelp youwith that“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”You areabsolutelycorrectYou couldconsider…Yourfeedback isreallyimportant tousIf I were inyourposition, I'dfeel thesame wayWhat wouldbe the bestoption foryou?That’sabsolutelyunderstandable “If I amunderstandingcorrectly…”It’s mypleasureIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I agreewithyouThatwouldfrustrateme, tooIappreciateyourpatience“I’m sorryyou’ve hadto dealwith this…”Thankyou forletting usknowI’m sosorrythat’shappenedI'll work withour teamhere toresolve this.”I want to getyour projectmoving. Letme see whatI can do.I cancompletelyunderstandThank youforremainingso positiveWe want tounderstandwhat happenedjust as much asyou do.Is thereanythingelse I canhelp youwith? Thanks foryourvaluabletime andpatienceYou'remakingtotalsense.I canhelp youwith that“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”You areabsolutelycorrectYou couldconsider…Yourfeedback isreallyimportant tousIf I were inyourposition, I'dfeel thesame wayWhat wouldbe the bestoption foryou?That’sabsolutelyunderstandable “If I amunderstandingcorrectly…”It’s mypleasureIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I agreewithyouThatwouldfrustrateme, tooIappreciateyourpatience“I’m sorryyou’ve hadto dealwith this…”Thankyou forletting usknowI’m sosorrythat’shappenedI'll work withour teamhere toresolve this.”I want to getyour projectmoving. Letme see whatI can do.I cancompletelyunderstand

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for remaining so positive
  2. We want to understand what happened just as much as you do.
  3. Is there anything else I can help you with?
  4. Thanks for your valuable time and patience
  5. You're making total sense.
  6. I can help you with that
  7. “I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that…”
  8. You are absolutely correct
  9. You could consider…
  10. Your feedback is really important to us
  11. If I were in your position, I'd feel the same way
  12. What would be the best option for you?
  13. That’s absolutely understandable
  14. “If I am understanding correctly…”
  15. It’s my pleasure
  16. If I were in your situation, I would be asking the same questions you are.
  17. I agree with you
  18. That would frustrate me, too
  19. I appreciate your patience
  20. “I’m sorry you’ve had to deal with this…”
  21. Thank you for letting us know
  22. I’m so sorry that’s happened
  23. I'll work with our team here to resolve this.”
  24. I want to get your project moving. Let me see what I can do.
  25. I can completely understand