Thankyou forletting usknowIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I'll work withour teamhere toresolve this.”I agreewithyouWe want tounderstandwhat happenedjust as much asyou do.What wouldbe the bestoption foryou?Thank youforremainingso positiveYou areabsolutelycorrect“If I amunderstandingcorrectly…”IappreciateyourpatienceYou couldconsider…It’s mypleasureI canhelp youwith thatI’m sosorrythat’shappenedThatwouldfrustrateme, tooYourfeedback isreallyimportant tousIf I were inyourposition, I'dfeel thesame wayYou'remakingtotalsense.“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”Is thereanythingelse I canhelp youwith? Thanks foryourvaluabletime andpatienceThat’sabsolutelyunderstandable I cancompletelyunderstandI want to getyour projectmoving. Letme see whatI can do.“I’m sorryyou’ve hadto dealwith this…”Thankyou forletting usknowIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I'll work withour teamhere toresolve this.”I agreewithyouWe want tounderstandwhat happenedjust as much asyou do.What wouldbe the bestoption foryou?Thank youforremainingso positiveYou areabsolutelycorrect“If I amunderstandingcorrectly…”IappreciateyourpatienceYou couldconsider…It’s mypleasureI canhelp youwith thatI’m sosorrythat’shappenedThatwouldfrustrateme, tooYourfeedback isreallyimportant tousIf I were inyourposition, I'dfeel thesame wayYou'remakingtotalsense.“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”Is thereanythingelse I canhelp youwith? Thanks foryourvaluabletime andpatienceThat’sabsolutelyunderstandable I cancompletelyunderstandI want to getyour projectmoving. Letme see whatI can do.“I’m sorryyou’ve hadto dealwith this…”

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for letting us know
  2. If I were in your situation, I would be asking the same questions you are.
  3. I'll work with our team here to resolve this.”
  4. I agree with you
  5. We want to understand what happened just as much as you do.
  6. What would be the best option for you?
  7. Thank you for remaining so positive
  8. You are absolutely correct
  9. “If I am understanding correctly…”
  10. I appreciate your patience
  11. You could consider…
  12. It’s my pleasure
  13. I can help you with that
  14. I’m so sorry that’s happened
  15. That would frustrate me, too
  16. Your feedback is really important to us
  17. If I were in your position, I'd feel the same way
  18. You're making total sense.
  19. “I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that…”
  20. Is there anything else I can help you with?
  21. Thanks for your valuable time and patience
  22. That’s absolutely understandable
  23. I can completely understand
  24. I want to get your project moving. Let me see what I can do.
  25. “I’m sorry you’ve had to deal with this…”