IappreciateyourpatienceYou areabsolutelycorrectThanks foryourvaluabletime andpatienceI’m sosorrythat’shappenedIt’s mypleasureIf I were in yoursituation, I wouldbe asking thesame questionsyou are.We want tounderstandwhat happenedjust as much asyou do.You'remakingtotalsense.I cancompletelyunderstandI want to getyour projectmoving. Letme see whatI can do.“If I amunderstandingcorrectly…”What wouldbe the bestoption foryou?Is thereanythingelse I canhelp youwith? “I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”Thankyou forletting usknowYou couldconsider…Thatwouldfrustrateme, tooI agreewithyouThat’sabsolutelyunderstandable Thank youforremainingso positiveIf I were inyourposition, I'dfeel thesame wayI'll work withour teamhere toresolve this.”Yourfeedback isreallyimportant tous“I’m sorryyou’ve hadto dealwith this…”I canhelp youwith thatIappreciateyourpatienceYou areabsolutelycorrectThanks foryourvaluabletime andpatienceI’m sosorrythat’shappenedIt’s mypleasureIf I were in yoursituation, I wouldbe asking thesame questionsyou are.We want tounderstandwhat happenedjust as much asyou do.You'remakingtotalsense.I cancompletelyunderstandI want to getyour projectmoving. Letme see whatI can do.“If I amunderstandingcorrectly…”What wouldbe the bestoption foryou?Is thereanythingelse I canhelp youwith? “I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”Thankyou forletting usknowYou couldconsider…Thatwouldfrustrateme, tooI agreewithyouThat’sabsolutelyunderstandable Thank youforremainingso positiveIf I were inyourposition, I'dfeel thesame wayI'll work withour teamhere toresolve this.”Yourfeedback isreallyimportant tous“I’m sorryyou’ve hadto dealwith this…”I canhelp youwith that

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I appreciate your patience
  2. You are absolutely correct
  3. Thanks for your valuable time and patience
  4. I’m so sorry that’s happened
  5. It’s my pleasure
  6. If I were in your situation, I would be asking the same questions you are.
  7. We want to understand what happened just as much as you do.
  8. You're making total sense.
  9. I can completely understand
  10. I want to get your project moving. Let me see what I can do.
  11. “If I am understanding correctly…”
  12. What would be the best option for you?
  13. Is there anything else I can help you with?
  14. “I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that…”
  15. Thank you for letting us know
  16. You could consider…
  17. That would frustrate me, too
  18. I agree with you
  19. That’s absolutely understandable
  20. Thank you for remaining so positive
  21. If I were in your position, I'd feel the same way
  22. I'll work with our team here to resolve this.”
  23. Your feedback is really important to us
  24. “I’m sorry you’ve had to deal with this…”
  25. I can help you with that