“I’m sorryyou’ve hadto dealwith this…”If I were in yoursituation, I wouldbe asking thesame questionsyou are.“If I amunderstandingcorrectly…”Thanks foryourvaluabletime andpatienceThatwouldfrustrateme, tooI'll work withour teamhere toresolve this.”I want to getyour projectmoving. Letme see whatI can do.You areabsolutelycorrectYou couldconsider…We want tounderstandwhat happenedjust as much asyou do.Thankyou forletting usknowI’m sosorrythat’shappenedIt’s mypleasureYou'remakingtotalsense.“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”I cancompletelyunderstandIf I were inyourposition, I'dfeel thesame wayWhat wouldbe the bestoption foryou?Yourfeedback isreallyimportant tousThat’sabsolutelyunderstandable Thank youforremainingso positiveIappreciateyourpatienceIs thereanythingelse I canhelp youwith? I canhelp youwith thatI agreewithyou“I’m sorryyou’ve hadto dealwith this…”If I were in yoursituation, I wouldbe asking thesame questionsyou are.“If I amunderstandingcorrectly…”Thanks foryourvaluabletime andpatienceThatwouldfrustrateme, tooI'll work withour teamhere toresolve this.”I want to getyour projectmoving. Letme see whatI can do.You areabsolutelycorrectYou couldconsider…We want tounderstandwhat happenedjust as much asyou do.Thankyou forletting usknowI’m sosorrythat’shappenedIt’s mypleasureYou'remakingtotalsense.“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”I cancompletelyunderstandIf I were inyourposition, I'dfeel thesame wayWhat wouldbe the bestoption foryou?Yourfeedback isreallyimportant tousThat’sabsolutelyunderstandable Thank youforremainingso positiveIappreciateyourpatienceIs thereanythingelse I canhelp youwith? I canhelp youwith thatI agreewithyou

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. “I’m sorry you’ve had to deal with this…”
  2. If I were in your situation, I would be asking the same questions you are.
  3. “If I am understanding correctly…”
  4. Thanks for your valuable time and patience
  5. That would frustrate me, too
  6. I'll work with our team here to resolve this.”
  7. I want to get your project moving. Let me see what I can do.
  8. You are absolutely correct
  9. You could consider…
  10. We want to understand what happened just as much as you do.
  11. Thank you for letting us know
  12. I’m so sorry that’s happened
  13. It’s my pleasure
  14. You're making total sense.
  15. “I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that…”
  16. I can completely understand
  17. If I were in your position, I'd feel the same way
  18. What would be the best option for you?
  19. Your feedback is really important to us
  20. That’s absolutely understandable
  21. Thank you for remaining so positive
  22. I appreciate your patience
  23. Is there anything else I can help you with?
  24. I can help you with that
  25. I agree with you