Is thereanythingelse I canhelp youwith? “If I amunderstandingcorrectly…”I’m sosorrythat’shappenedWe want tounderstandwhat happenedjust as much asyou do.Thatwouldfrustrateme, tooYou areabsolutelycorrectWhat wouldbe the bestoption foryou?I want to getyour projectmoving. Letme see whatI can do.I cancompletelyunderstandThat’sabsolutelyunderstandable I'll work withour teamhere toresolve this.”If I were in yoursituation, I wouldbe asking thesame questionsyou are.IappreciateyourpatienceThankyou forletting usknowI agreewithyou“I’m sorryyou’ve hadto dealwith this…”“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”I canhelp youwith thatThanks foryourvaluabletime andpatienceIt’s mypleasureIf I were inyourposition, I'dfeel thesame wayYou couldconsider…Yourfeedback isreallyimportant tousYou'remakingtotalsense.Thank youforremainingso positiveIs thereanythingelse I canhelp youwith? “If I amunderstandingcorrectly…”I’m sosorrythat’shappenedWe want tounderstandwhat happenedjust as much asyou do.Thatwouldfrustrateme, tooYou areabsolutelycorrectWhat wouldbe the bestoption foryou?I want to getyour projectmoving. Letme see whatI can do.I cancompletelyunderstandThat’sabsolutelyunderstandable I'll work withour teamhere toresolve this.”If I were in yoursituation, I wouldbe asking thesame questionsyou are.IappreciateyourpatienceThankyou forletting usknowI agreewithyou“I’m sorryyou’ve hadto dealwith this…”“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”I canhelp youwith thatThanks foryourvaluabletime andpatienceIt’s mypleasureIf I were inyourposition, I'dfeel thesame wayYou couldconsider…Yourfeedback isreallyimportant tousYou'remakingtotalsense.Thank youforremainingso positive

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Is there anything else I can help you with?
  2. “If I am understanding correctly…”
  3. I’m so sorry that’s happened
  4. We want to understand what happened just as much as you do.
  5. That would frustrate me, too
  6. You are absolutely correct
  7. What would be the best option for you?
  8. I want to get your project moving. Let me see what I can do.
  9. I can completely understand
  10. That’s absolutely understandable
  11. I'll work with our team here to resolve this.”
  12. If I were in your situation, I would be asking the same questions you are.
  13. I appreciate your patience
  14. Thank you for letting us know
  15. I agree with you
  16. “I’m sorry you’ve had to deal with this…”
  17. “I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that…”
  18. I can help you with that
  19. Thanks for your valuable time and patience
  20. It’s my pleasure
  21. If I were in your position, I'd feel the same way
  22. You could consider…
  23. Your feedback is really important to us
  24. You're making total sense.
  25. Thank you for remaining so positive