I'll work withour teamhere toresolve this.”“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”I canhelp youwith thatYourfeedback isreallyimportant tousYou'remakingtotalsense.I agreewithyouI cancompletelyunderstandThankyou forletting usknowIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I want to getyour projectmoving. Letme see whatI can do.I’m sosorrythat’shappenedYou couldconsider…If I were inyourposition, I'dfeel thesame wayWhat wouldbe the bestoption foryou?Thanks foryourvaluabletime andpatienceThank youforremainingso positive“If I amunderstandingcorrectly…”Is thereanythingelse I canhelp youwith? Iappreciateyourpatience“I’m sorryyou’ve hadto dealwith this…”That’sabsolutelyunderstandable Thatwouldfrustrateme, tooWe want tounderstandwhat happenedjust as much asyou do.You areabsolutelycorrectIt’s mypleasureI'll work withour teamhere toresolve this.”“I want to makesure that I have afull understandingof what you’retelling me. I’mhearing that…”I canhelp youwith thatYourfeedback isreallyimportant tousYou'remakingtotalsense.I agreewithyouI cancompletelyunderstandThankyou forletting usknowIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I want to getyour projectmoving. Letme see whatI can do.I’m sosorrythat’shappenedYou couldconsider…If I were inyourposition, I'dfeel thesame wayWhat wouldbe the bestoption foryou?Thanks foryourvaluabletime andpatienceThank youforremainingso positive“If I amunderstandingcorrectly…”Is thereanythingelse I canhelp youwith? Iappreciateyourpatience“I’m sorryyou’ve hadto dealwith this…”That’sabsolutelyunderstandable Thatwouldfrustrateme, tooWe want tounderstandwhat happenedjust as much asyou do.You areabsolutelycorrectIt’s mypleasure

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I'll work with our team here to resolve this.”
  2. “I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that…”
  3. I can help you with that
  4. Your feedback is really important to us
  5. You're making total sense.
  6. I agree with you
  7. I can completely understand
  8. Thank you for letting us know
  9. If I were in your situation, I would be asking the same questions you are.
  10. I want to get your project moving. Let me see what I can do.
  11. I’m so sorry that’s happened
  12. You could consider…
  13. If I were in your position, I'd feel the same way
  14. What would be the best option for you?
  15. Thanks for your valuable time and patience
  16. Thank you for remaining so positive
  17. “If I am understanding correctly…”
  18. Is there anything else I can help you with?
  19. I appreciate your patience
  20. “I’m sorry you’ve had to deal with this…”
  21. That’s absolutely understandable
  22. That would frustrate me, too
  23. We want to understand what happened just as much as you do.
  24. You are absolutely correct
  25. It’s my pleasure