(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provided an effective resolution
Listened actively
Asked probing questions
Provided a peer some encouragement
Verbally checked for understanding
Provided encouraging words to a consultant
Made someone laugh
Provided a brief recap
Made an accommodation that satisfied the customer
Acknowledged a birthday
Guided a consultant to guidelines
Acknowledged loyalty
Asked if there was anything else I could help with
