(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Demonstrated patience
Guided a consultant to guidelines
Made someone laugh
Took a YDD call
Created a good rapport with consultant
Provided someone a compliment
Offered a policy review
Friendly feedback sent
A customer or consultant thanked you for helping
Provided an effective resolution
Logged out of my system
Made an accommodation that satisfied the customer
Provided a peer some encouragement
Post an encouraging GIF on team chat
Provided encouraging words to a consultant
Provided a brief recap
Acknowledged loyalty
Listened actively
Congratulated a customer for something
Asked probing questions
Provided empathy
Verbally checked for understanding
Asked if there was anything else I could help with
