This bingo card has a free space and 24 words: Friendly feedback sent, Provided a brief recap, Asked probing questions, Verbally checked for understanding, Acknowledged loyalty, Provided empathy, Provided a peer some encouragement, Provided encouraging words to a consultant, Offered a policy review, Acknowledged a birthday, Congratulated a customer for something, Post an encouraging GIF on team chat, Guided a consultant to guidelines, A customer or consultant thanked you for helping, Provided an effective resolution, Listened actively, Asked if there was anything else I could help with, Demonstrated patience, Made an accommodation that satisfied the customer, Took a YDD call, Created a good rapport with consultant, Made someone laugh, Provided someone a compliment and Logged out of my system.
fasci | Governance Month 2021 B | Governance Month 2022 B | Collections 101: PS Call Listening Bingo | Call Shadowing Bingo
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