"What's thischarge"when it'sRIGHTTHERERep givesdetails foreverythingEXCEPT what'srelevantReps thinkyour desk isa wayaroundqueueRep knewanswer butwantedhead patRep getssnippy whenasked to doworkRep heard whoanswered and"suddenlyfigured out theanswer""I'm new"when repisn't newRep needs avision/hearingtestRep wasmutedwhen youanswered"quickquestion"that's neverquick"I don'thavetops/sapaccess"rep flagsyou downon breakrep admitstocase/surveyavoidanceCases? whatcases? nocases madeon majorchangesRep wentaround theirelbow to doan easy thingthe hard wayRepactively setfire to anaccountRep makesyou doubtthe USeducationsystemrep speaksto at least 3techs on thesame issueRep calls forneversendway too lateafterprocessingrep was alreadytold the answerby another tssbut wanted a"second opinion"Rep says theylookedeverywhere.....they didn'tcatch aclient intheir lies"can't find"knowledgearticleExcessiveuse ofholds (2+)rep pingsyou on theside (norecent call)rep tries totalk to yououtside ofshiftname isconstantlymistaken"What's thischarge"when it'sRIGHTTHERERep givesdetails foreverythingEXCEPT what'srelevantReps thinkyour desk isa wayaroundqueueRep knewanswer butwantedhead patRep getssnippy whenasked to doworkRep heard whoanswered and"suddenlyfigured out theanswer""I'm new"when repisn't newRep needs avision/hearingtestRep wasmutedwhen youanswered"quickquestion"that's neverquick"I don'thavetops/sapaccess"rep flagsyou downon breakrep admitstocase/surveyavoidanceCases? whatcases? nocases madeon majorchangesRep wentaround theirelbow to doan easy thingthe hard wayRepactively setfire to anaccountRep makesyou doubtthe USeducationsystemrep speaksto at least 3techs on thesame issueRep calls forneversendway too lateafterprocessingrep was alreadytold the answerby another tssbut wanted a"second opinion"Rep says theylookedeverywhere.....they didn'tcatch aclient intheir lies"can't find"knowledgearticleExcessiveuse ofholds (2+)rep pingsyou on theside (norecent call)rep tries totalk to yououtside ofshiftname isconstantlymistaken

TSS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "What's this charge" when it's RIGHT THERE
  2. Rep gives details for everything EXCEPT what's relevant
  3. Reps think your desk is a way around queue
  4. Rep knew answer but wanted head pat
  5. Rep gets snippy when asked to do work
  6. Rep heard who answered and "suddenly figured out the answer"
  7. "I'm new" when rep isn't new
  8. Rep needs a vision/hearing test
  9. Rep was muted when you answered
  10. "quick question" that's never quick
  11. "I don't have tops/sap access"
  12. rep flags you down on break
  13. rep admits to case/survey avoidance
  14. Cases? what cases? no cases made on major changes
  15. Rep went around their elbow to do an easy thing the hard way
  16. Rep actively set fire to an account
  17. Rep makes you doubt the US education system
  18. rep speaks to at least 3 techs on the same issue
  19. Rep calls for neversend way too late after processing
  20. rep was already told the answer by another tss but wanted a "second opinion"
  21. Rep says they looked everywhere..... they didn't
  22. catch a client in their lies
  23. "can't find" knowledge article
  24. Excessive use of holds (2+)
  25. rep pings you on the side (no recent call)
  26. rep tries to talk to you outside of shift
  27. name is constantly mistaken