Rep wasmutedwhen youansweredRep knewanswer butwantedhead patRep says theylookedeverywhere.....they didn't"can't find"knowledgearticleRep calls forneversendway too lateafterprocessing"I'm new"when repisn't newRep givesdetails foreverythingEXCEPT what'srelevantrep was alreadytold the answerby another tssbut wanted a"second opinion"Rep getssnippy whenasked to doworkRep wentaround theirelbow to doan easy thingthe hard wayCases? whatcases? nocases madeon majorchangesRep heard whoanswered and"suddenlyfigured out theanswer"Rep makesyou doubtthe USeducationsystemRepactively setfire to anaccountrep flagsyou downon breakExcessiveuse ofholds (2+)"I don'thavetops/sapaccess""What's thischarge"when it'sRIGHTTHERErep tries totalk to yououtside ofshift"quickquestion"that's neverquickrep pingsyou on theside (norecent call)rep admitstocase/surveyavoidanceRep needs avision/hearingtestname isconstantlymistakenrep speaksto at least 3techs on thesame issueReps thinkyour desk isa wayaroundqueuecatch aclient intheir liesRep wasmutedwhen youansweredRep knewanswer butwantedhead patRep says theylookedeverywhere.....they didn't"can't find"knowledgearticleRep calls forneversendway too lateafterprocessing"I'm new"when repisn't newRep givesdetails foreverythingEXCEPT what'srelevantrep was alreadytold the answerby another tssbut wanted a"second opinion"Rep getssnippy whenasked to doworkRep wentaround theirelbow to doan easy thingthe hard wayCases? whatcases? nocases madeon majorchangesRep heard whoanswered and"suddenlyfigured out theanswer"Rep makesyou doubtthe USeducationsystemRepactively setfire to anaccountrep flagsyou downon breakExcessiveuse ofholds (2+)"I don'thavetops/sapaccess""What's thischarge"when it'sRIGHTTHERErep tries totalk to yououtside ofshift"quickquestion"that's neverquickrep pingsyou on theside (norecent call)rep admitstocase/surveyavoidanceRep needs avision/hearingtestname isconstantlymistakenrep speaksto at least 3techs on thesame issueReps thinkyour desk isa wayaroundqueuecatch aclient intheir lies

TSS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Rep was muted when you answered
  2. Rep knew answer but wanted head pat
  3. Rep says they looked everywhere..... they didn't
  4. "can't find" knowledge article
  5. Rep calls for neversend way too late after processing
  6. "I'm new" when rep isn't new
  7. Rep gives details for everything EXCEPT what's relevant
  8. rep was already told the answer by another tss but wanted a "second opinion"
  9. Rep gets snippy when asked to do work
  10. Rep went around their elbow to do an easy thing the hard way
  11. Cases? what cases? no cases made on major changes
  12. Rep heard who answered and "suddenly figured out the answer"
  13. Rep makes you doubt the US education system
  14. Rep actively set fire to an account
  15. rep flags you down on break
  16. Excessive use of holds (2+)
  17. "I don't have tops/sap access"
  18. "What's this charge" when it's RIGHT THERE
  19. rep tries to talk to you outside of shift
  20. "quick question" that's never quick
  21. rep pings you on the side (no recent call)
  22. rep admits to case/survey avoidance
  23. Rep needs a vision/hearing test
  24. name is constantly mistaken
  25. rep speaks to at least 3 techs on the same issue
  26. Reps think your desk is a way around queue
  27. catch a client in their lies