(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Excessive use of holds (2+)
Rep gets snippy when asked to do work
"What's this charge" when it's RIGHT THERE
"quick question" that's never quick
Rep heard who answered and "suddenly figured out the answer"
Rep makes you doubt the US education system
rep tries to talk to you outside of shift
Reps think your desk is a way around queue
rep speaks to at least 3 techs on the same issue
Rep calls for neversend way too late after processing
Rep needs a vision/hearing test
Rep knew answer but wanted head pat
"I don't have tops/sap access"
rep flags you down on break
catch a client in their lies
Rep actively set fire to an account
Rep was muted when you answered
Rep went around their elbow to do an easy thing the hard way
Rep says they looked everywhere.....
they didn't
rep pings you on the side (no recent call)
"I'm new" when rep isn't new
"can't find" knowledge article
Cases? what cases? no cases made on major changes
name is constantly mistaken
Rep gives details for everything EXCEPT what's relevant
rep was already told the answer by another tss but wanted a "second opinion"
