(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"can't find" knowledge article
rep speaks to at least 3 techs on the same issue
"I don't have tops/sap access"
"quick question" that's never quick
rep pings you on the side (no recent call)
"I'm new" when rep isn't new
Excessive use of holds (2+)
Cases? what cases? no cases made on major changes
Rep was muted when you answered
rep tries to talk to you outside of shift
Rep gives details for everything EXCEPT what's relevant
rep was already told the answer by another tss but wanted a "second opinion"
Rep says they looked everywhere.....
they didn't
Reps think your desk is a way around queue
name is constantly mistaken
Rep gets snippy when asked to do work
Rep actively set fire to an account
rep admits to case/survey avoidance
rep flags you down on break
Rep needs a vision/hearing test
Rep calls for neversend way too late after processing
Rep went around their elbow to do an easy thing the hard way
Rep heard who answered and "suddenly figured out the answer"
