(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"can't find" knowledge article
Rep calls for neversend way too late after processing
Rep heard who answered and "suddenly figured out the answer"
rep tries to talk to you outside of shift
name is constantly mistaken
Rep gives details for everything EXCEPT what's relevant
"quick question" that's never quick
rep speaks to at least 3 techs on the same issue
Rep knew answer but wanted head pat
Rep gets snippy when asked to do work
"I don't have tops/sap access"
Excessive use of holds (2+)
Rep says they looked everywhere.....
they didn't
"What's this charge" when it's RIGHT THERE
Rep makes you doubt the US education system
Rep actively set fire to an account
rep was already told the answer by another tss but wanted a "second opinion"
Cases? what cases? no cases made on major changes
rep pings you on the side (no recent call)
Rep was muted when you answered
Rep needs a vision/hearing test
Rep went around their elbow to do an easy thing the hard way
