(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Rep calls for neversend way too late after processing
Reps think your desk is a way around queue
catch a client in their lies
rep admits to case/survey avoidance
rep speaks to at least 3 techs on the same issue
"What's this charge" when it's RIGHT THERE
Rep makes you doubt the US education system
Cases? what cases? no cases made on major changes
Rep needs a vision/hearing test
Excessive use of holds (2+)
rep flags you down on break
"I don't have tops/sap access"
Rep says they looked everywhere.....
they didn't
rep pings you on the side (no recent call)
"can't find" knowledge article
Rep gives details for everything EXCEPT what's relevant
rep was already told the answer by another tss but wanted a "second opinion"
Rep was muted when you answered
Rep gets snippy when asked to do work
name is constantly mistaken
"I'm new" when rep isn't new
Rep went around their elbow to do an easy thing the hard way
rep tries to talk to you outside of shift
Rep heard who answered and "suddenly figured out the answer"
