(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Reps think your desk is a way around queue
Excessive use of holds (2+)
rep admits to case/survey avoidance
"What's this charge" when it's RIGHT THERE
Rep makes you doubt the US education system
Rep was muted when you answered
Rep actively set fire to an account
rep speaks to at least 3 techs on the same issue
Rep gives details for everything EXCEPT what's relevant
"I'm new" when rep isn't new
Rep went around their elbow to do an easy thing the hard way
"can't find" knowledge article
"I don't have tops/sap access"
rep flags you down on break
rep pings you on the side (no recent call)
Rep needs a vision/hearing test
Cases? what cases? no cases made on major changes
rep was already told the answer by another tss but wanted a "second opinion"
Rep gets snippy when asked to do work
"quick question" that's never quick
Rep says they looked everywhere.....
they didn't
Rep knew answer but wanted head pat
rep tries to talk to you outside of shift
name is constantly mistaken
Rep heard who answered and "suddenly figured out the answer"
catch a client in their lies
Rep calls for neversend way too late after processing
