This bingo card has a free space and 27 words: Rep says they looked everywhere..... they didn't, rep was already told the answer by another tss but wanted a "second opinion", Rep actively set fire to an account, Rep calls for neversend way too late after processing, "What's this charge" when it's RIGHT THERE, Rep knew answer but wanted head pat, Rep went around their elbow to do an easy thing the hard way, Rep makes you doubt the US education system, "I don't have tops/sap access", Rep gives details for everything EXCEPT what's relevant, rep speaks to at least 3 techs on the same issue, Rep heard who answered and "suddenly figured out the answer", Rep gets snippy when asked to do work, Cases? what cases? no cases made on major changes, catch a client in their lies, "can't find" knowledge article, "I'm new" when rep isn't new, Excessive use of holds (2+), Rep was muted when you answered, rep flags you down on break, Rep needs a vision/hearing test, Reps think your desk is a way around queue, rep tries to talk to you outside of shift, rep pings you on the side (no recent call), name is constantly mistaken, rep admits to case/survey avoidance and "quick question" that's never quick.
Help Desk Bingo | Phone Bank Bingo! | Help Desk Bingo | Normal Reception 2 | CLC 2023 Facilitator Bingo
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