SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. One team on dream
   35.
2. 12. Confirming Resolution
3. Personalization
   25.
4. Proactive
   40.
5. Attention to detail
   37.
6. Customer Interaction
   47.
7. Personalization
   30.
8. 5. Rapport Building
9. 8. Mindset
10. Touchpoint
    27.
11. Social Listening
    26.
12. Accuracy
    43.
13. Employee Experience
    23.
14. Innovation
    39.
15. 15. Brand Advocate
16. Confirm Resolution
    33.
17. Teamwork
    34.
18. 9. Circle of influence
19. 16. Company Culture
20. Customer Journey
    18.
21. Memorable Moments
    32.
22. Customer Engagement
    29.
23. 2. SOAR
24. Voice of the Customer
    28.
25. 6. KPI
26. Customer survey
    21.
27. Customer Feedback
    17.
28. Empathy
    22.
29. 11. Probing Questions
30. 1. PCS
31. 14. What does great look like?
32. First Contact/Call Resolution (FCR)
    24.
33. 10. Query Resolution
34. Happy Customers
    31.
35. Collaboration
    36.
36. Customer Loyalty
    19.
37. 3. Micro Behaviours
38. Trouble shooting
    44.
39. 4. Customer Service
40. 7. Goal Tracker
41. Communication Skills
    38.
42. Relationship Management
    42.
43. 13. Gain agreement on the reason for the call
44. Customer Relationship Management
    20.
45. Customer Intelligence
    46.
46. Multi-Tasking
    41.
47. Learn from experience
    45.