SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. 3. Micro Behaviours
2. Employee Experience
   23.
3. Customer Intelligence
   46.
4. Personalization
   25.
5. 15. Brand Advocate
6. 1. PCS
7. Voice of the Customer
   28.
8. Touchpoint
   27.
9. Innovation
   39.
10. Customer Journey
    18.
11. 10. Query Resolution
12. 6. KPI
13. First Contact/Call Resolution (FCR)
    24.
14. 5. Rapport Building
15. Customer survey
    21.
16. Confirm Resolution
    33.
17. Empathy
    22.
18. Proactive
    40.
19. Customer Relationship Management
    20.
20. Customer Interaction
    47.
21. Attention to detail
    37.
22. Communication Skills
    38.
23. Learn from experience
    45.
24. Multi-Tasking
    41.
25. Teamwork
    34.
26. Happy Customers
    31.
27. Relationship Management
    42.
28. Social Listening
    26.
29. Memorable Moments
    32.
30. 14. What does great look like?
31. 13. Gain agreement on the reason for the call
32. 11. Probing Questions
33. 4. Customer Service
34. 7. Goal Tracker
35. 2. SOAR
36. 9. Circle of influence
37. 16. Company Culture
38. 8. Mindset
39. Personalization
    30.
40. Customer Feedback
    17.
41. Collaboration
    36.
42. Customer Engagement
    29.
43. One team on dream
    35.
44. Accuracy
    43.
45. Customer Loyalty
    19.
46. Trouble shooting
    44.
47. 12. Confirming Resolution