SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Personalization
   30.
2. Multi-Tasking
   41.
3. Customer Feedback
   17.
4. 11. Probing Questions
5. One team on dream
   35.
6. Customer Relationship Management
   20.
7. 16. Company Culture
8. 9. Circle of influence
9. Learn from experience
   45.
10. Customer Intelligence
    46.
11. Proactive
    40.
12. First Contact/Call Resolution (FCR)
    24.
13. Personalization
    25.
14. 2. SOAR
15. 5. Rapport Building
16. 12. Confirming Resolution
17. 10. Query Resolution
18. Employee Experience
    23.
19. Confirm Resolution
    33.
20. Customer Loyalty
    19.
21. Teamwork
    34.
22. Happy Customers
    31.
23. Collaboration
    36.
24. 15. Brand Advocate
25. Voice of the Customer
    28.
26. Innovation
    39.
27. Touchpoint
    27.
28. Customer Engagement
    29.
29. 13. Gain agreement on the reason for the call
30. Memorable Moments
    32.
31. Attention to detail
    37.
32. Trouble shooting
    44.
33. 4. Customer Service
34. Social Listening
    26.
35. Customer Journey
    18.
36. Empathy
    22.
37. Customer survey
    21.
38. 14. What does great look like?
39. 7. Goal Tracker
40. Communication Skills
    38.
41. 6. KPI
42. Accuracy
    43.
43. 1. PCS
44. 3. Micro Behaviours
45. Customer Interaction
    47.
46. Relationship Management
    42.
47. 8. Mindset