SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Voice of the Customer
   28.
2. 13. Gain agreement on the reason for the call
3. 14. What does great look like?
4. Multi-Tasking
   41.
5. Learn from experience
   45.
6. Innovation
   39.
7. Customer Relationship Management
   20.
8. Memorable Moments
   32.
9. 10. Query Resolution
10. 5. Rapport Building
11. 2. SOAR
12. Customer Journey
    18.
13. Happy Customers
    31.
14. Customer Interaction
    47.
15. 3. Micro Behaviours
16. Customer Loyalty
    19.
17. 8. Mindset
18. Touchpoint
    27.
19. Empathy
    22.
20. 4. Customer Service
21. Customer Feedback
    17.
22. Customer Intelligence
    46.
23. Teamwork
    34.
24. 11. Probing Questions
25. Relationship Management
    42.
26. 12. Confirming Resolution
27. 7. Goal Tracker
28. Personalization
    30.
29. Social Listening
    26.
30. 6. KPI
31. Attention to detail
    37.
32. 15. Brand Advocate
33. First Contact/Call Resolution (FCR)
    24.
34. 16. Company Culture
35. Personalization
    25.
36. Customer survey
    21.
37. Customer Engagement
    29.
38. 9. Circle of influence
39. Confirm Resolution
    33.
40. Trouble shooting
    44.
41. 1. PCS
42. Proactive
    40.
43. Employee Experience
    23.
44. Accuracy
    43.
45. Collaboration
    36.
46. One team on dream
    35.
47. Communication Skills
    38.