SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Confirm Resolution
   33.
2. Customer Intelligence
   46.
3. Trouble shooting
   44.
4. 4. Customer Service
5. Accuracy
   43.
6. Customer Interaction
   47.
7. 12. Confirming Resolution
8. 11. Probing Questions
9. Voice of the Customer
   28.
10. Social Listening
    26.
11. Customer survey
    21.
12. Memorable Moments
    32.
13. Customer Engagement
    29.
14. Proactive
    40.
15. Touchpoint
    27.
16. 9. Circle of influence
17. 8. Mindset
18. 6. KPI
19. Happy Customers
    31.
20. Communication Skills
    38.
21. Collaboration
    36.
22. 13. Gain agreement on the reason for the call
23. 10. Query Resolution
24. 14. What does great look like?
25. 16. Company Culture
26. Personalization
    25.
27. Innovation
    39.
28. Customer Feedback
    17.
29. Teamwork
    34.
30. Empathy
    22.
31. 2. SOAR
32. 1. PCS
33. 15. Brand Advocate
34. 7. Goal Tracker
35. Employee Experience
    23.
36. Customer Loyalty
    19.
37. Attention to detail
    37.
38. 3. Micro Behaviours
39. Personalization
    30.
40. Relationship Management
    42.
41. First Contact/Call Resolution (FCR)
    24.
42. Multi-Tasking
    41.
43. 5. Rapport Building
44. One team on dream
    35.
45. Customer Journey
    18.
46. Learn from experience
    45.
47. Customer Relationship Management
    20.