SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Customer survey
   21.
2. Social Listening
   26.
3. 7. Goal Tracker
4. Confirm Resolution
   33.
5. Personalization
   25.
6. 2. SOAR
7. Customer Loyalty
   19.
8. Customer Interaction
   47.
9. Accuracy
   43.
10. Collaboration
    36.
11. One team on dream
    35.
12. Trouble shooting
    44.
13. 15. Brand Advocate
14. Personalization
    30.
15. 5. Rapport Building
16. Customer Intelligence
    46.
17. 6. KPI
18. 14. What does great look like?
19. 16. Company Culture
20. Teamwork
    34.
21. Attention to detail
    37.
22. 12. Confirming Resolution
23. 9. Circle of influence
24. Customer Feedback
    17.
25. Customer Engagement
    29.
26. 10. Query Resolution
27. Empathy
    22.
28. Customer Journey
    18.
29. Innovation
    39.
30. Customer Relationship Management
    20.
31. 4. Customer Service
32. 3. Micro Behaviours
33. 1. PCS
34. Multi-Tasking
    41.
35. 13. Gain agreement on the reason for the call
36. Learn from experience
    45.
37. 8. Mindset
38. First Contact/Call Resolution (FCR)
    24.
39. Communication Skills
    38.
40. Voice of the Customer
    28.
41. Memorable Moments
    32.
42. Proactive
    40.
43. Employee Experience
    23.
44. Touchpoint
    27.
45. 11. Probing Questions
46. Relationship Management
    42.
47. Happy Customers
    31.