SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Teamwork
   34.
2. Social Listening
   26.
3. 10. Query Resolution
4. Trouble shooting
   44.
5. Attention to detail
   37.
6. Customer Interaction
   47.
7. Customer Relationship Management
   20.
8. 14. What does great look like?
9. 8. Mindset
10. Customer Journey
    18.
11. Personalization
    30.
12. First Contact/Call Resolution (FCR)
    24.
13. 16. Company Culture
14. Collaboration
    36.
15. Confirm Resolution
    33.
16. 3. Micro Behaviours
17. Learn from experience
    45.
18. 5. Rapport Building
19. Customer Loyalty
    19.
20. 6. KPI
21. Accuracy
    43.
22. Multi-Tasking
    41.
23. Innovation
    39.
24. 15. Brand Advocate
25. Communication Skills
    38.
26. 2. SOAR
27. Personalization
    25.
28. Touchpoint
    27.
29. 7. Goal Tracker
30. 12. Confirming Resolution
31. 9. Circle of influence
32. Customer survey
    21.
33. Employee Experience
    23.
34. Relationship Management
    42.
35. 4. Customer Service
36. Voice of the Customer
    28.
37. Customer Feedback
    17.
38. Customer Intelligence
    46.
39. Proactive
    40.
40. Happy Customers
    31.
41. Empathy
    22.
42. 11. Probing Questions
43. 13. Gain agreement on the reason for the call
44. One team on dream
    35.
45. Customer Engagement
    29.
46. 1. PCS
47. Memorable Moments
    32.