SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Memorable Moments
   32.
2. Customer Feedback
   17.
3. 3. Micro Behaviours
4. Confirm Resolution
   33.
5. Happy Customers
   31.
6. Relationship Management
   42.
7. 16. Company Culture
8. Social Listening
   26.
9. 7. Goal Tracker
10. Voice of the Customer
    28.
11. Customer Loyalty
    19.
12. Collaboration
    36.
13. 9. Circle of influence
14. Accuracy
    43.
15. 14. What does great look like?
16. Customer Relationship Management
    20.
17. Learn from experience
    45.
18. 15. Brand Advocate
19. 10. Query Resolution
20. 6. KPI
21. Employee Experience
    23.
22. Trouble shooting
    44.
23. 5. Rapport Building
24. Customer Intelligence
    46.
25. Multi-Tasking
    41.
26. Attention to detail
    37.
27. First Contact/Call Resolution (FCR)
    24.
28. 8. Mindset
29. 12. Confirming Resolution
30. 13. Gain agreement on the reason for the call
31. Personalization
    25.
32. Customer Engagement
    29.
33. Customer survey
    21.
34. One team on dream
    35.
35. Teamwork
    34.
36. 2. SOAR
37. Communication Skills
    38.
38. 11. Probing Questions
39. Customer Journey
    18.
40. Innovation
    39.
41. Empathy
    22.
42. 1. PCS
43. Proactive
    40.
44. Touchpoint
    27.
45. Customer Interaction
    47.
46. 4. Customer Service
47. Personalization
    30.