SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Collaboration
   36.
2. Trouble shooting
   44.
3. 10. Query Resolution
4. Personalization
   30.
5. Multi-Tasking
   41.
6. Social Listening
   26.
7. 2. SOAR
8. Communication Skills
   38.
9. Employee Experience
   23.
10. 5. Rapport Building
11. Happy Customers
    31.
12. Customer Engagement
    29.
13. Customer Intelligence
    46.
14. Customer Feedback
    17.
15. 3. Micro Behaviours
16. Customer Relationship Management
    20.
17. 6. KPI
18. Empathy
    22.
19. Customer Interaction
    47.
20. Touchpoint
    27.
21. 4. Customer Service
22. Voice of the Customer
    28.
23. 8. Mindset
24. Confirm Resolution
    33.
25. Relationship Management
    42.
26. 14. What does great look like?
27. First Contact/Call Resolution (FCR)
    24.
28. Teamwork
    34.
29. Innovation
    39.
30. 12. Confirming Resolution
31. 11. Probing Questions
32. 15. Brand Advocate
33. Proactive
    40.
34. Customer Loyalty
    19.
35. 7. Goal Tracker
36. 13. Gain agreement on the reason for the call
37. Memorable Moments
    32.
38. Accuracy
    43.
39. Personalization
    25.
40. One team on dream
    35.
41. 16. Company Culture
42. Learn from experience
    45.
43. 9. Circle of influence
44. Attention to detail
    37.
45. Customer survey
    21.
46. 1. PCS
47. Customer Journey
    18.