SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Memorable Moments
   32.
2. Customer Interaction
   47.
3. 3. Micro Behaviours
4. Customer Intelligence
   46.
5. Customer survey
   21.
6. 16. Company Culture
7. 14. What does great look like?
8. 8. Mindset
9. Customer Journey
   18.
10. 5. Rapport Building
11. Teamwork
    34.
12. Voice of the Customer
    28.
13. 2. SOAR
14. Customer Relationship Management
    20.
15. One team on dream
    35.
16. Employee Experience
    23.
17. Touchpoint
    27.
18. Communication Skills
    38.
19. Relationship Management
    42.
20. 6. KPI
21. Trouble shooting
    44.
22. Attention to detail
    37.
23. Happy Customers
    31.
24. 4. Customer Service
25. Customer Engagement
    29.
26. Personalization
    30.
27. Social Listening
    26.
28. 12. Confirming Resolution
29. Empathy
    22.
30. Collaboration
    36.
31. 13. Gain agreement on the reason for the call
32. 7. Goal Tracker
33. First Contact/Call Resolution (FCR)
    24.
34. Customer Feedback
    17.
35. Confirm Resolution
    33.
36. Accuracy
    43.
37. Multi-Tasking
    41.
38. Learn from experience
    45.
39. 11. Probing Questions
40. 15. Brand Advocate
41. Proactive
    40.
42. Innovation
    39.
43. 10. Query Resolution
44. 9. Circle of influence
45. Customer Loyalty
    19.
46. 1. PCS
47. Personalization
    25.