SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Empathy
   22.
2. 6. KPI
3. 14. What does great look like?
4. First Contact/Call Resolution (FCR)
   24.
5. Trouble shooting
   44.
6. One team on dream
   35.
7. 9. Circle of influence
8. 5. Rapport Building
9. 4. Customer Service
10. Voice of the Customer
    28.
11. Customer survey
    21.
12. 7. Goal Tracker
13. Touchpoint
    27.
14. Personalization
    30.
15. 12. Confirming Resolution
16. Customer Engagement
    29.
17. 15. Brand Advocate
18. 3. Micro Behaviours
19. Customer Relationship Management
    20.
20. 16. Company Culture
21. Employee Experience
    23.
22. Customer Journey
    18.
23. Happy Customers
    31.
24. 11. Probing Questions
25. Customer Loyalty
    19.
26. Social Listening
    26.
27. Customer Interaction
    47.
28. Innovation
    39.
29. 8. Mindset
30. Multi-Tasking
    41.
31. 1. PCS
32. Confirm Resolution
    33.
33. Proactive
    40.
34. Teamwork
    34.
35. Attention to detail
    37.
36. Personalization
    25.
37. 13. Gain agreement on the reason for the call
38. 2. SOAR
39. Customer Feedback
    17.
40. Communication Skills
    38.
41. Relationship Management
    42.
42. Customer Intelligence
    46.
43. Collaboration
    36.
44. 10. Query Resolution
45. Learn from experience
    45.
46. Memorable Moments
    32.
47. Accuracy
    43.