SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Customer Loyalty
   19.
2. Trouble shooting
   44.
3. Customer Engagement
   29.
4. Learn from experience
   45.
5. Collaboration
   36.
6. 3. Micro Behaviours
7. Customer Journey
   18.
8. 12. Confirming Resolution
9. Confirm Resolution
   33.
10. Personalization
    25.
11. Touchpoint
    27.
12. Social Listening
    26.
13. 5. Rapport Building
14. Happy Customers
    31.
15. 6. KPI
16. Communication Skills
    38.
17. 15. Brand Advocate
18. 1. PCS
19. 10. Query Resolution
20. Empathy
    22.
21. Innovation
    39.
22. Teamwork
    34.
23. One team on dream
    35.
24. Proactive
    40.
25. Accuracy
    43.
26. Attention to detail
    37.
27. Voice of the Customer
    28.
28. Customer Interaction
    47.
29. 4. Customer Service
30. 16. Company Culture
31. Memorable Moments
    32.
32. Customer Feedback
    17.
33. Employee Experience
    23.
34. 9. Circle of influence
35. 7. Goal Tracker
36. 13. Gain agreement on the reason for the call
37. 2. SOAR
38. First Contact/Call Resolution (FCR)
    24.
39. Multi-Tasking
    41.
40. Relationship Management
    42.
41. 8. Mindset
42. Customer Intelligence
    46.
43. 11. Probing Questions
44. Customer Relationship Management
    20.
45. Personalization
    30.
46. 14. What does great look like?
47. Customer survey
    21.