SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Memorable Moments
   32.
2. 1. PCS
3. Customer survey
   21.
4. Trouble shooting
   44.
5. 6. KPI
6. Touchpoint
   27.
7. Communication Skills
   38.
8. Voice of the Customer
   28.
9. Learn from experience
   45.
10. Customer Interaction
    47.
11. 9. Circle of influence
12. Teamwork
    34.
13. 7. Goal Tracker
14. Customer Feedback
    17.
15. Personalization
    25.
16. Innovation
    39.
17. First Contact/Call Resolution (FCR)
    24.
18. 16. Company Culture
19. Accuracy
    43.
20. 2. SOAR
21. 10. Query Resolution
22. Relationship Management
    42.
23. 14. What does great look like?
24. Collaboration
    36.
25. 11. Probing Questions
26. 5. Rapport Building
27. Empathy
    22.
28. Confirm Resolution
    33.
29. 13. Gain agreement on the reason for the call
30. 8. Mindset
31. Customer Intelligence
    46.
32. Social Listening
    26.
33. One team on dream
    35.
34. Attention to detail
    37.
35. 3. Micro Behaviours
36. 12. Confirming Resolution
37. Customer Relationship Management
    20.
38. 4. Customer Service
39. Customer Journey
    18.
40. Proactive
    40.
41. 15. Brand Advocate
42. Personalization
    30.
43. Customer Loyalty
    19.
44. Customer Engagement
    29.
45. Happy Customers
    31.
46. Multi-Tasking
    41.
47. Employee Experience
    23.