SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. First Contact/Call Resolution (FCR)
   24.
2. 2. SOAR
3. Empathy
   22.
4. Trouble shooting
   44.
5. 5. Rapport Building
6. Attention to detail
   37.
7. 9. Circle of influence
8. Customer Intelligence
   46.
9. 7. Goal Tracker
10. Communication Skills
    38.
11. 1. PCS
12. 12. Confirming Resolution
13. Collaboration
    36.
14. Accuracy
    43.
15. Customer Interaction
    47.
16. Customer Journey
    18.
17. Employee Experience
    23.
18. Personalization
    30.
19. Learn from experience
    45.
20. Customer survey
    21.
21. Social Listening
    26.
22. Touchpoint
    27.
23. Customer Relationship Management
    20.
24. Innovation
    39.
25. Voice of the Customer
    28.
26. Confirm Resolution
    33.
27. Personalization
    25.
28. Relationship Management
    42.
29. 13. Gain agreement on the reason for the call
30. Customer Feedback
    17.
31. Happy Customers
    31.
32. Multi-Tasking
    41.
33. 16. Company Culture
34. One team on dream
    35.
35. 3. Micro Behaviours
36. 15. Brand Advocate
37. Memorable Moments
    32.
38. Proactive
    40.
39. Customer Engagement
    29.
40. 11. Probing Questions
41. Teamwork
    34.
42. 8. Mindset
43. 4. Customer Service
44. 14. What does great look like?
45. 6. KPI
46. 10. Query Resolution
47. Customer Loyalty
    19.