SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Customer Interaction
   47.
2. Relationship Management
   42.
3. 1. PCS
4. 4. Customer Service
5. Memorable Moments
   32.
6. 13. Gain agreement on the reason for the call
7. 9. Circle of influence
8. Customer Feedback
   17.
9. Personalization
   25.
10. Teamwork
    34.
11. Employee Experience
    23.
12. Multi-Tasking
    41.
13. Happy Customers
    31.
14. Collaboration
    36.
15. Confirm Resolution
    33.
16. 16. Company Culture
17. Accuracy
    43.
18. Empathy
    22.
19. Customer Intelligence
    46.
20. 8. Mindset
21. 2. SOAR
22. Proactive
    40.
23. Communication Skills
    38.
24. 11. Probing Questions
25. Customer Relationship Management
    20.
26. 14. What does great look like?
27. 3. Micro Behaviours
28. First Contact/Call Resolution (FCR)
    24.
29. Personalization
    30.
30. Attention to detail
    37.
31. 7. Goal Tracker
32. Customer Loyalty
    19.
33. 5. Rapport Building
34. 12. Confirming Resolution
35. 6. KPI
36. 10. Query Resolution
37. Voice of the Customer
    28.
38. Customer Engagement
    29.
39. Innovation
    39.
40. 15. Brand Advocate
41. Trouble shooting
    44.
42. Customer Journey
    18.
43. Touchpoint
    27.
44. One team on dream
    35.
45. Customer survey
    21.
46. Learn from experience
    45.
47. Social Listening
    26.