SOAR BINGO - Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Customer Intelligence
   46.
2. Customer survey
   21.
3. 6. KPI
4. Collaboration
   36.
5. Relationship Management
   42.
6. 15. Brand Advocate
7. Customer Loyalty
   19.
8. Personalization
   25.
9. Memorable Moments
   32.
10. 13. Gain agreement on the reason for the call
11. 1. PCS
12. Customer Interaction
    47.
13. Social Listening
    26.
14. Trouble shooting
    44.
15. Customer Journey
    18.
16. 11. Probing Questions
17. Attention to detail
    37.
18. 3. Micro Behaviours
19. Confirm Resolution
    33.
20. Customer Feedback
    17.
21. 12. Confirming Resolution
22. First Contact/Call Resolution (FCR)
    24.
23. Teamwork
    34.
24. Multi-Tasking
    41.
25. One team on dream
    35.
26. Customer Engagement
    29.
27. Personalization
    30.
28. Customer Relationship Management
    20.
29. Proactive
    40.
30. 14. What does great look like?
31. Innovation
    39.
32. 10. Query Resolution
33. Voice of the Customer
    28.
34. Happy Customers
    31.
35. Empathy
    22.
36. 8. Mindset
37. Accuracy
    43.
38. 5. Rapport Building
39. Communication Skills
    38.
40. Employee Experience
    23.
41. 9. Circle of influence
42. Touchpoint
    27.
43. 16. Company Culture
44. Learn from experience
    45.
45. 7. Goal Tracker
46. 2. SOAR
47. 4. Customer Service