AssistPeers -(5)occasionsAgent WOW– asks torecognizeyouAttachmentRate – 95%or above for1 weekLunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeksHold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) daysApprovedArticleFeedback- (3)ACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekSubmit 2valid TrainingOpportunitiesper article66214PROPS andnomination –Nominate (1)performer of themonth & send(3) propsEfficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodQuality –(1) 100%QAClosingStatements –Have 90%average for (5)consecutivedaysTimecards -(2) weeksaccurate in arow with nocorrectionCE – Cx5MonthlyAward*Not Ready –Less than 10minutes ofnot ready in1 weekSuccessfulDe-escalation –Provide SR#AssistPeers -(5)occasionsAgent WOW– asks torecognizeyouAttachmentRate – 95%or above for1 weekLunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeksHold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) daysApprovedArticleFeedback- (3)ACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekSubmit 2valid TrainingOpportunitiesper article66214PROPS andnomination –Nominate (1)performer of themonth & send(3) propsEfficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodQuality –(1) 100%QAClosingStatements –Have 90%average for (5)consecutivedaysTimecards -(2) weeksaccurate in arow with nocorrectionCE – Cx5MonthlyAward*Not Ready –Less than 10minutes ofnot ready in1 weekSuccessfulDe-escalation –Provide SR#

Boucher Bing-O - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist Peers - (5) occasions
  2. Agent WOW – asks to recognize you
  3. Attachment Rate – 95% or above for 1 week
  4. Lunch and Breaks – All lunches under 33 and all breaks under 18 for (2) weeks
  5. Hold / Response – All hold times are <5 minutes on phones for (3) days or chat responses are <3 minutes for (3) days
  6. Approved Article Feedback - (3)
  7. ACW / Chat Away – Phone: 10% ACW, Chat 30% Average over 1 consecutive week
  8. Submit 2 valid Training Opportunities per article 66214
  9. PROPS and nomination – Nominate (1) performer of the month & send (3) props
  10. Efficiency & PPPH – Phone/Chat PPPH 4.00 over a two week period
  11. Quality – (1) 100% QA
  12. Closing Statements – Have 90% average for (5) consecutive days
  13. Timecards - (2) weeks accurate in a row with no correction
  14. CE – Cx5 Monthly Award*
  15. Not Ready – Less than 10 minutes of not ready in 1 week
  16. Successful De-escalation – Provide SR #