ACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekAssistPeers -(5)occasionsAgent WOW– asks torecognizeyouSuccessfulDe-escalation –Provide SR#Efficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodSubmit 2valid TrainingOpportunitiesper article66214Timecards -(2) weeksaccurate in arow with nocorrectionQuality –(1) 100%QACE – Cx5MonthlyAward*AttachmentRate – 95%or above for1 weekNot Ready –Less than 10minutes ofnot ready in1 weekPROPS andnomination –Nominate (1)performer of themonth & send(3) propsLunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeksClosingStatements –Have 90%average for (5)consecutivedaysHold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) daysApprovedArticleFeedback- (3)ACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekAssistPeers -(5)occasionsAgent WOW– asks torecognizeyouSuccessfulDe-escalation –Provide SR#Efficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodSubmit 2valid TrainingOpportunitiesper article66214Timecards -(2) weeksaccurate in arow with nocorrectionQuality –(1) 100%QACE – Cx5MonthlyAward*AttachmentRate – 95%or above for1 weekNot Ready –Less than 10minutes ofnot ready in1 weekPROPS andnomination –Nominate (1)performer of themonth & send(3) propsLunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeksClosingStatements –Have 90%average for (5)consecutivedaysHold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) daysApprovedArticleFeedback- (3)

Boucher Bing-O - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ACW / Chat Away – Phone: 10% ACW, Chat 30% Average over 1 consecutive week
  2. Assist Peers - (5) occasions
  3. Agent WOW – asks to recognize you
  4. Successful De-escalation – Provide SR #
  5. Efficiency & PPPH – Phone/Chat PPPH 4.00 over a two week period
  6. Submit 2 valid Training Opportunities per article 66214
  7. Timecards - (2) weeks accurate in a row with no correction
  8. Quality – (1) 100% QA
  9. CE – Cx5 Monthly Award*
  10. Attachment Rate – 95% or above for 1 week
  11. Not Ready – Less than 10 minutes of not ready in 1 week
  12. PROPS and nomination – Nominate (1) performer of the month & send (3) props
  13. Lunch and Breaks – All lunches under 33 and all breaks under 18 for (2) weeks
  14. Closing Statements – Have 90% average for (5) consecutive days
  15. Hold / Response – All hold times are <5 minutes on phones for (3) days or chat responses are <3 minutes for (3) days
  16. Approved Article Feedback - (3)