Quality –(1) 100%QACE – Cx5MonthlyAward*Hold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) daysACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekClosingStatements –Have 90%average for (5)consecutivedaysLunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeksAttachmentRate – 95%or above for1 weekTimecards -(2) weeksaccurate in arow with nocorrectionSubmit 2valid TrainingOpportunitiesper article66214SuccessfulDe-escalation –Provide SR#PROPS andnomination –Nominate (1)performer of themonth & send(3) propsApprovedArticleFeedback- (3)Agent WOW– asks torecognizeyouAssistPeers -(5)occasionsEfficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodNot Ready –Less than 10minutes ofnot ready in1 weekQuality –(1) 100%QACE – Cx5MonthlyAward*Hold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) daysACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekClosingStatements –Have 90%average for (5)consecutivedaysLunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeksAttachmentRate – 95%or above for1 weekTimecards -(2) weeksaccurate in arow with nocorrectionSubmit 2valid TrainingOpportunitiesper article66214SuccessfulDe-escalation –Provide SR#PROPS andnomination –Nominate (1)performer of themonth & send(3) propsApprovedArticleFeedback- (3)Agent WOW– asks torecognizeyouAssistPeers -(5)occasionsEfficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodNot Ready –Less than 10minutes ofnot ready in1 week

Boucher Bing-O - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quality – (1) 100% QA
  2. CE – Cx5 Monthly Award*
  3. Hold / Response – All hold times are <5 minutes on phones for (3) days or chat responses are <3 minutes for (3) days
  4. ACW / Chat Away – Phone: 10% ACW, Chat 30% Average over 1 consecutive week
  5. Closing Statements – Have 90% average for (5) consecutive days
  6. Lunch and Breaks – All lunches under 33 and all breaks under 18 for (2) weeks
  7. Attachment Rate – 95% or above for 1 week
  8. Timecards - (2) weeks accurate in a row with no correction
  9. Submit 2 valid Training Opportunities per article 66214
  10. Successful De-escalation – Provide SR #
  11. PROPS and nomination – Nominate (1) performer of the month & send (3) props
  12. Approved Article Feedback - (3)
  13. Agent WOW – asks to recognize you
  14. Assist Peers - (5) occasions
  15. Efficiency & PPPH – Phone/Chat PPPH 4.00 over a two week period
  16. Not Ready – Less than 10 minutes of not ready in 1 week