ACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekAgent WOW– asks torecognizeyouNot Ready –Less than 10minutes ofnot ready in1 weekApprovedArticleFeedback- (3)ClosingStatements –Have 90%average for (5)consecutivedaysTimecards -(2) weeksaccurate in arow with nocorrectionAttachmentRate – 95%or above for1 weekHold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) daysSubmit 2valid TrainingOpportunitiesper article66214PROPS andnomination –Nominate (1)performer of themonth & send(3) propsAssistPeers -(5)occasionsLunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeksCE – Cx5MonthlyAward*Quality –(1) 100%QAEfficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodSuccessfulDe-escalation –Provide SR#ACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekAgent WOW– asks torecognizeyouNot Ready –Less than 10minutes ofnot ready in1 weekApprovedArticleFeedback- (3)ClosingStatements –Have 90%average for (5)consecutivedaysTimecards -(2) weeksaccurate in arow with nocorrectionAttachmentRate – 95%or above for1 weekHold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) daysSubmit 2valid TrainingOpportunitiesper article66214PROPS andnomination –Nominate (1)performer of themonth & send(3) propsAssistPeers -(5)occasionsLunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeksCE – Cx5MonthlyAward*Quality –(1) 100%QAEfficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodSuccessfulDe-escalation –Provide SR#

Boucher Bing-O - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ACW / Chat Away – Phone: 10% ACW, Chat 30% Average over 1 consecutive week
  2. Agent WOW – asks to recognize you
  3. Not Ready – Less than 10 minutes of not ready in 1 week
  4. Approved Article Feedback - (3)
  5. Closing Statements – Have 90% average for (5) consecutive days
  6. Timecards - (2) weeks accurate in a row with no correction
  7. Attachment Rate – 95% or above for 1 week
  8. Hold / Response – All hold times are <5 minutes on phones for (3) days or chat responses are <3 minutes for (3) days
  9. Submit 2 valid Training Opportunities per article 66214
  10. PROPS and nomination – Nominate (1) performer of the month & send (3) props
  11. Assist Peers - (5) occasions
  12. Lunch and Breaks – All lunches under 33 and all breaks under 18 for (2) weeks
  13. CE – Cx5 Monthly Award*
  14. Quality – (1) 100% QA
  15. Efficiency & PPPH – Phone/Chat PPPH 4.00 over a two week period
  16. Successful De-escalation – Provide SR #