(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Approved Article Feedback - (3)
Closing Statements – Have 90% average for (5) consecutive days
Lunch and Breaks – All lunches under 33 and all breaks under 18 for (2) weeks
Assist Peers - (5) occasions
Agent WOW – asks to recognize you
ACW / Chat Away – Phone: 10% ACW, Chat 30% Average over 1 consecutive week
Submit 2 valid Training Opportunities per article 66214
Successful De-escalation – Provide SR #
Not Ready – Less than 10 minutes of not ready in 1 week
Hold / Response – All hold times are <5 minutes on phones for (3) days or chat
responses are <3 minutes for (3) days
CE – Cx5 Monthly Award*
Efficiency & PPPH – Phone/Chat PPPH 4.00 over a two week period
PROPS and nomination – Nominate (1) performer of the month & send (3) props
Attachment Rate – 95% or above for 1 week
Timecards - (2) weeks accurate in a row with no correction
