Quality –(1) 100%QAClosingStatements –Have 90%average for (5)consecutivedaysAttachmentRate – 95%or above for1 weekAssistPeers -(5)occasionsSubmit 2valid TrainingOpportunitiesper article66214Efficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodLunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeksTimecards -(2) weeksaccurate in arow with nocorrectionCE – Cx5MonthlyAward*Agent WOW– asks torecognizeyouNot Ready –Less than 10minutes ofnot ready in1 weekACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekPROPS andnomination –Nominate (1)performer of themonth & send(3) propsApprovedArticleFeedback- (3)Hold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) daysSuccessfulDe-escalation –Provide SR#Quality –(1) 100%QAClosingStatements –Have 90%average for (5)consecutivedaysAttachmentRate – 95%or above for1 weekAssistPeers -(5)occasionsSubmit 2valid TrainingOpportunitiesper article66214Efficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodLunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeksTimecards -(2) weeksaccurate in arow with nocorrectionCE – Cx5MonthlyAward*Agent WOW– asks torecognizeyouNot Ready –Less than 10minutes ofnot ready in1 weekACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekPROPS andnomination –Nominate (1)performer of themonth & send(3) propsApprovedArticleFeedback- (3)Hold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) daysSuccessfulDe-escalation –Provide SR#

Boucher Bing-O - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quality – (1) 100% QA
  2. Closing Statements – Have 90% average for (5) consecutive days
  3. Attachment Rate – 95% or above for 1 week
  4. Assist Peers - (5) occasions
  5. Submit 2 valid Training Opportunities per article 66214
  6. Efficiency & PPPH – Phone/Chat PPPH 4.00 over a two week period
  7. Lunch and Breaks – All lunches under 33 and all breaks under 18 for (2) weeks
  8. Timecards - (2) weeks accurate in a row with no correction
  9. CE – Cx5 Monthly Award*
  10. Agent WOW – asks to recognize you
  11. Not Ready – Less than 10 minutes of not ready in 1 week
  12. ACW / Chat Away – Phone: 10% ACW, Chat 30% Average over 1 consecutive week
  13. PROPS and nomination – Nominate (1) performer of the month & send (3) props
  14. Approved Article Feedback - (3)
  15. Hold / Response – All hold times are <5 minutes on phones for (3) days or chat responses are <3 minutes for (3) days
  16. Successful De-escalation – Provide SR #