Lunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeksAgent WOW– asks torecognizeyouPROPS andnomination –Nominate (1)performer of themonth & send(3) propsAttachmentRate – 95%or above for1 weekTimecards -(2) weeksaccurate in arow with nocorrectionAssistPeers -(5)occasionsSubmit 2valid TrainingOpportunitiesper article66214Efficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodCE – Cx5MonthlyAward*ApprovedArticleFeedback- (3)Hold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) daysACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekNot Ready –Less than 10minutes ofnot ready in1 weekSuccessfulDe-escalation –Provide SR#Quality –(1) 100%QAClosingStatements –Have 90%average for (5)consecutivedaysLunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeksAgent WOW– asks torecognizeyouPROPS andnomination –Nominate (1)performer of themonth & send(3) propsAttachmentRate – 95%or above for1 weekTimecards -(2) weeksaccurate in arow with nocorrectionAssistPeers -(5)occasionsSubmit 2valid TrainingOpportunitiesper article66214Efficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodCE – Cx5MonthlyAward*ApprovedArticleFeedback- (3)Hold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) daysACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekNot Ready –Less than 10minutes ofnot ready in1 weekSuccessfulDe-escalation –Provide SR#Quality –(1) 100%QAClosingStatements –Have 90%average for (5)consecutivedays

Boucher Bing-O - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Lunch and Breaks – All lunches under 33 and all breaks under 18 for (2) weeks
  2. Agent WOW – asks to recognize you
  3. PROPS and nomination – Nominate (1) performer of the month & send (3) props
  4. Attachment Rate – 95% or above for 1 week
  5. Timecards - (2) weeks accurate in a row with no correction
  6. Assist Peers - (5) occasions
  7. Submit 2 valid Training Opportunities per article 66214
  8. Efficiency & PPPH – Phone/Chat PPPH 4.00 over a two week period
  9. CE – Cx5 Monthly Award*
  10. Approved Article Feedback - (3)
  11. Hold / Response – All hold times are <5 minutes on phones for (3) days or chat responses are <3 minutes for (3) days
  12. ACW / Chat Away – Phone: 10% ACW, Chat 30% Average over 1 consecutive week
  13. Not Ready – Less than 10 minutes of not ready in 1 week
  14. Successful De-escalation – Provide SR #
  15. Quality – (1) 100% QA
  16. Closing Statements – Have 90% average for (5) consecutive days