ClosingStatements –Have 90%average for (5)consecutivedaysHold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) daysEfficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodLunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeksAgent WOW– asks torecognizeyouAttachmentRate – 95%or above for1 weekPROPS andnomination –Nominate (1)performer of themonth & send(3) propsQuality –(1) 100%QAACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekNot Ready –Less than 10minutes ofnot ready in1 weekCE – Cx5MonthlyAward*AssistPeers -(5)occasionsTimecards -(2) weeksaccurate in arow with nocorrectionSubmit 2valid TrainingOpportunitiesper article66214ApprovedArticleFeedback- (3)SuccessfulDe-escalation –Provide SR#ClosingStatements –Have 90%average for (5)consecutivedaysHold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) daysEfficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodLunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeksAgent WOW– asks torecognizeyouAttachmentRate – 95%or above for1 weekPROPS andnomination –Nominate (1)performer of themonth & send(3) propsQuality –(1) 100%QAACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekNot Ready –Less than 10minutes ofnot ready in1 weekCE – Cx5MonthlyAward*AssistPeers -(5)occasionsTimecards -(2) weeksaccurate in arow with nocorrectionSubmit 2valid TrainingOpportunitiesper article66214ApprovedArticleFeedback- (3)SuccessfulDe-escalation –Provide SR#

Boucher Bing-O - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Closing Statements – Have 90% average for (5) consecutive days
  2. Hold / Response – All hold times are <5 minutes on phones for (3) days or chat responses are <3 minutes for (3) days
  3. Efficiency & PPPH – Phone/Chat PPPH 4.00 over a two week period
  4. Lunch and Breaks – All lunches under 33 and all breaks under 18 for (2) weeks
  5. Agent WOW – asks to recognize you
  6. Attachment Rate – 95% or above for 1 week
  7. PROPS and nomination – Nominate (1) performer of the month & send (3) props
  8. Quality – (1) 100% QA
  9. ACW / Chat Away – Phone: 10% ACW, Chat 30% Average over 1 consecutive week
  10. Not Ready – Less than 10 minutes of not ready in 1 week
  11. CE – Cx5 Monthly Award*
  12. Assist Peers - (5) occasions
  13. Timecards - (2) weeks accurate in a row with no correction
  14. Submit 2 valid Training Opportunities per article 66214
  15. Approved Article Feedback - (3)
  16. Successful De-escalation – Provide SR #