(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Assist Peers - (5) occasions
Attachment Rate – 95% or above for 1 week
Quality – (1) 100% QA
Closing Statements – Have 90% average for (5) consecutive days
PROPS and nomination – Nominate (1) performer of the month & send (3) props
Approved Article Feedback - (3)
Efficiency & PPPH – Phone/Chat PPPH 4.00 over a two week period
CE – Cx5 Monthly Award*
ACW / Chat Away – Phone: 10% ACW, Chat 30% Average over 1 consecutive week
Hold / Response – All hold times are <5 minutes on phones for (3) days or chat
responses are <3 minutes for (3) days
Successful De-escalation – Provide SR #
Timecards - (2) weeks accurate in a row with no correction
Agent WOW – asks to recognize you
Submit 2 valid Training Opportunities per article 66214
Not Ready – Less than 10 minutes of not ready in 1 week
Lunch and Breaks – All lunches under 33 and all breaks under 18 for (2) weeks
