Quality –(1) 100%QAACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekAttachmentRate – 95%or above for1 weekSuccessfulDe-escalation –Provide SR#ClosingStatements –Have 90%average for (5)consecutivedaysSubmit 2valid TrainingOpportunitiesper article66214Lunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeksTimecards -(2) weeksaccurate in arow with nocorrectionApprovedArticleFeedback- (3)AssistPeers -(5)occasionsPROPS andnomination –Nominate (1)performer of themonth & send(3) propsCE – Cx5MonthlyAward*Not Ready –Less than 10minutes ofnot ready in1 weekEfficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodAgent WOW– asks torecognizeyouHold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) daysQuality –(1) 100%QAACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekAttachmentRate – 95%or above for1 weekSuccessfulDe-escalation –Provide SR#ClosingStatements –Have 90%average for (5)consecutivedaysSubmit 2valid TrainingOpportunitiesper article66214Lunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeksTimecards -(2) weeksaccurate in arow with nocorrectionApprovedArticleFeedback- (3)AssistPeers -(5)occasionsPROPS andnomination –Nominate (1)performer of themonth & send(3) propsCE – Cx5MonthlyAward*Not Ready –Less than 10minutes ofnot ready in1 weekEfficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodAgent WOW– asks torecognizeyouHold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) days

Boucher Bing-O - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quality – (1) 100% QA
  2. ACW / Chat Away – Phone: 10% ACW, Chat 30% Average over 1 consecutive week
  3. Attachment Rate – 95% or above for 1 week
  4. Successful De-escalation – Provide SR #
  5. Closing Statements – Have 90% average for (5) consecutive days
  6. Submit 2 valid Training Opportunities per article 66214
  7. Lunch and Breaks – All lunches under 33 and all breaks under 18 for (2) weeks
  8. Timecards - (2) weeks accurate in a row with no correction
  9. Approved Article Feedback - (3)
  10. Assist Peers - (5) occasions
  11. PROPS and nomination – Nominate (1) performer of the month & send (3) props
  12. CE – Cx5 Monthly Award*
  13. Not Ready – Less than 10 minutes of not ready in 1 week
  14. Efficiency & PPPH – Phone/Chat PPPH 4.00 over a two week period
  15. Agent WOW – asks to recognize you
  16. Hold / Response – All hold times are <5 minutes on phones for (3) days or chat responses are <3 minutes for (3) days