CE – Cx5MonthlyAward*Agent WOW– asks torecognizeyouAssistPeers -(5)occasionsApprovedArticleFeedback- (3)Timecards -(2) weeksaccurate in arow with nocorrectionAttachmentRate – 95%or above for1 weekEfficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodSubmit 2valid TrainingOpportunitiesper article66214Not Ready –Less than 10minutes ofnot ready in1 weekPROPS andnomination –Nominate (1)performer of themonth & send(3) propsHold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) daysQuality –(1) 100%QAACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekClosingStatements –Have 90%average for (5)consecutivedaysSuccessfulDe-escalation –Provide SR#Lunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeksCE – Cx5MonthlyAward*Agent WOW– asks torecognizeyouAssistPeers -(5)occasionsApprovedArticleFeedback- (3)Timecards -(2) weeksaccurate in arow with nocorrectionAttachmentRate – 95%or above for1 weekEfficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodSubmit 2valid TrainingOpportunitiesper article66214Not Ready –Less than 10minutes ofnot ready in1 weekPROPS andnomination –Nominate (1)performer of themonth & send(3) propsHold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) daysQuality –(1) 100%QAACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekClosingStatements –Have 90%average for (5)consecutivedaysSuccessfulDe-escalation –Provide SR#Lunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeks

Boucher Bing-O - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CE – Cx5 Monthly Award*
  2. Agent WOW – asks to recognize you
  3. Assist Peers - (5) occasions
  4. Approved Article Feedback - (3)
  5. Timecards - (2) weeks accurate in a row with no correction
  6. Attachment Rate – 95% or above for 1 week
  7. Efficiency & PPPH – Phone/Chat PPPH 4.00 over a two week period
  8. Submit 2 valid Training Opportunities per article 66214
  9. Not Ready – Less than 10 minutes of not ready in 1 week
  10. PROPS and nomination – Nominate (1) performer of the month & send (3) props
  11. Hold / Response – All hold times are <5 minutes on phones for (3) days or chat responses are <3 minutes for (3) days
  12. Quality – (1) 100% QA
  13. ACW / Chat Away – Phone: 10% ACW, Chat 30% Average over 1 consecutive week
  14. Closing Statements – Have 90% average for (5) consecutive days
  15. Successful De-escalation – Provide SR #
  16. Lunch and Breaks – All lunches under 33 and all breaks under 18 for (2) weeks