Lunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeksHold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) daysTimecards -(2) weeksaccurate in arow with nocorrectionACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekPROPS andnomination –Nominate (1)performer of themonth & send(3) propsQuality –(1) 100%QASubmit 2valid TrainingOpportunitiesper article66214CE – Cx5MonthlyAward*ApprovedArticleFeedback- (3)AttachmentRate – 95%or above for1 weekNot Ready –Less than 10minutes ofnot ready in1 weekAssistPeers -(5)occasionsEfficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodSuccessfulDe-escalation –Provide SR#Agent WOW– asks torecognizeyouClosingStatements –Have 90%average for (5)consecutivedaysLunch and Breaks– All lunchesunder 33 and allbreaks under 18for (2) weeksHold / Response – Allhold times are <5minutes on phonesfor (3) days or chatresponses are <3minutes for (3) daysTimecards -(2) weeksaccurate in arow with nocorrectionACW / Chat Away– Phone: 10%ACW, Chat 30%Average over 1consecutive weekPROPS andnomination –Nominate (1)performer of themonth & send(3) propsQuality –(1) 100%QASubmit 2valid TrainingOpportunitiesper article66214CE – Cx5MonthlyAward*ApprovedArticleFeedback- (3)AttachmentRate – 95%or above for1 weekNot Ready –Less than 10minutes ofnot ready in1 weekAssistPeers -(5)occasionsEfficiency &PPPH –Phone/ChatPPPH 4.00over a twoweek periodSuccessfulDe-escalation –Provide SR#Agent WOW– asks torecognizeyouClosingStatements –Have 90%average for (5)consecutivedays

Boucher Bing-O - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Lunch and Breaks – All lunches under 33 and all breaks under 18 for (2) weeks
  2. Hold / Response – All hold times are <5 minutes on phones for (3) days or chat responses are <3 minutes for (3) days
  3. Timecards - (2) weeks accurate in a row with no correction
  4. ACW / Chat Away – Phone: 10% ACW, Chat 30% Average over 1 consecutive week
  5. PROPS and nomination – Nominate (1) performer of the month & send (3) props
  6. Quality – (1) 100% QA
  7. Submit 2 valid Training Opportunities per article 66214
  8. CE – Cx5 Monthly Award*
  9. Approved Article Feedback - (3)
  10. Attachment Rate – 95% or above for 1 week
  11. Not Ready – Less than 10 minutes of not ready in 1 week
  12. Assist Peers - (5) occasions
  13. Efficiency & PPPH – Phone/Chat PPPH 4.00 over a two week period
  14. Successful De-escalation – Provide SR #
  15. Agent WOW – asks to recognize you
  16. Closing Statements – Have 90% average for (5) consecutive days