This bingo card has 16 words: Timecards - (2) weeks accurate in a row with no correction, Not Ready – Less than 10 minutes of not ready in 1 week, Closing Statements – Have 90% average for (5) consecutive days, PROPS and nomination – Nominate (1) performer of the month & send (3) props, Assist Peers - (5) occasions, Efficiency & PPPH – Phone/Chat PPPH 4.00 over a two week period, Quality – (1) 100% QA, Attachment Rate – 95% or above for 1 week, CE – Cx5 Monthly Award*, Agent WOW – asks to recognize you, Approved Article Feedback - (3), ACW / Chat Away – Phone: 10% ACW, Chat 30% Average over 1 consecutive week, Submit 2 valid Training Opportunities per article 66214, Lunch and Breaks – All lunches under 33 and all breaks under 18 for (2) weeks, Hold / Response – All hold times are <5 minutes on phones for (3) days or chat responses are <3 minutes for (3) days and Successful De-escalation – Provide SR #.
Availability BINGO | AVAILABILITY BING | AVAILABILITY BINGO | Accountability Bingo | Adherence BINGO
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