(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Arrives 40 minutes early - "can't you just take me in early?'
Doesn't know the name of or doesn't try to pronounce the provider's name
Any time a patient tries to tell the staff how to do our job
A patient blames you for a mistake he/she made
Pt calls or comes into the office looking for dermatology, VIM or the lab
Gives you no direction for follow up appt but shuts down all suggestions
Provider doesn't put in orders on time or forgets
Tries to refuse a virtual while they have Covid symptoms
15+ minutes late - "what do you mean I can't be seen?"
"I had to come in person because you guys never answer the phone"
"I arrived before them, why were they taken back first?" (they're seeing a different provider)
Asks how behind the provider is
Doesn't remember when they need to follow up
Tells you their life story
When they pull down their mask to speak
Comes in for an appointment offered by Phreesia but never confirmed
No shows an inQuicker appt they made the same day
Forgets to ask provider for refills, a letter or questions and realizes after
Expects us to perform magic when leaving a message on the Rx line
Personality change from check in to check out
Didn't bring their insurance card or ID
Throws a tantrum over having to wear a mask
You ask them to give the nurse the encounter sheet and it disappears
