(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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When they pull down their mask to speak
Doesn't know the name of or doesn't try to pronounce the provider's name
Arrives 40 minutes early - "can't you just take me in early?'
"I arrived before them, why were they taken back first?" (they're seeing a different provider)
A patient blames you for a mistake he/she made
Provider doesn't put in orders on time or forgets
Any time a patient tries to tell the staff how to do our job
You ask them to give the nurse the encounter sheet and it disappears
Gives you no direction for follow up appt but shuts down all suggestions
Doesn't remember when they need to follow up
Expects us to perform magic when leaving a message on the Rx line
Didn't bring their insurance card or ID
Wants to speak to the manager
Throws a tantrum over having to wear a mask
Comes in for an appointment offered by Phreesia but never confirmed
Pt calls or comes into the office looking for dermatology, VIM or the lab
Asks how behind the provider is
No shows an inQuicker appt they made the same day
Tries to refuse a virtual while they have Covid symptoms
Tells you their life story
Personality change from check in to check out
15+ minutes late - "what do you mean I can't be seen?"
Forgets to ask provider for refills, a letter or questions and realizes after
"I had to come in person because you guys never answer the phone"
