This bingo card has a free space and 24 words: Comes in for an appointment offered by Phreesia but never confirmed, Doesn't know the name of or doesn't try to pronounce the provider's name, No shows an inQuicker appt they made the same day, "I had to come in person because you guys never answer the phone", Throws a tantrum over having to wear a mask, Pt calls or comes into the office looking for dermatology, VIM or the lab, When they pull down their mask to speak, Personality change from check in to check out, Gives you no direction for follow up appt but shuts down all suggestions, Didn't bring their insurance card or ID, Tries to refuse a virtual while they have Covid symptoms, You ask them to give the nurse the encounter sheet and it disappears, Doesn't remember when they need to follow up, Asks how behind the provider is, Wants to speak to the manager, A patient blames you for a mistake he/she made, 15+ minutes late - "what do you mean I can't be seen?", Any time a patient tries to tell the staff how to do our job, Provider doesn't put in orders on time or forgets, Arrives 40 minutes early - "can't you just take me in early?', Forgets to ask provider for refills, a letter or questions and realizes after, "I arrived before them, why were they taken back first?" (they're seeing a different provider), Tells you their life story and Expects us to perform magic when leaving a message on the Rx line.
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