signed acustomerup onOBPP!Brought atop criticalcustomerto termsCOMPLETEDAn F-32CASHTRANSFERGave ateammateacomplimentGave ahug tosomeoneSubmittedyour Risk fileon time forFebruaryCalled a customerdirectly for paymenton 1st attempt FORIMMEDIATEpayment resolutionHad a Riskaccount/contractpaid withintermsCollect on anaccount thathasn't paidsince 2021(w/clientcontact!)LOCATED AMISAPPLIEDPAYMENTAND SENTTO PPCUpdatedyour noteson a freightaccountRESOLVED ANDRECEIVEDPAYMENT ON ANOLD ACCOUNTWITH NOPAYMENTHISTORYReached outto ateammateforassistanceDelegated an emailto the right partyeven though youwere one of many inthe "to" field but wasnot sent to properdepartment by clientWorked witha client andsupervisor ona paymentplanCOLLECTEDON ANACCOUNTOVER 181+Overcome"Unaware ofmonthly LPFfee" objection& collected itAttempt tobuild valueby explainingbenefit ofOBPPA top 10 criticalaccountbrought currentfor FebruaryScheduled aTeams meetingwith a client orSales for paymentdetails/reason fordelaySIGNED ACUSTOMERUP FORFREIGHTONLINEBILLINGPLACED ADELINQUENTCUSTOMER ON STOPSERVICE NONPAYMENT/PUROLATORISSUEDe-escalated acustomer tonext level731+bucketis at $0Setup apaymentinstallment forclient w/past-due renewalsigned acustomerup onOBPP!Brought atop criticalcustomerto termsCOMPLETEDAn F-32CASHTRANSFERGave ateammateacomplimentGave ahug tosomeoneSubmittedyour Risk fileon time forFebruaryCalled a customerdirectly for paymenton 1st attempt FORIMMEDIATEpayment resolutionHad a Riskaccount/contractpaid withintermsCollect on anaccount thathasn't paidsince 2021(w/clientcontact!)LOCATED AMISAPPLIEDPAYMENTAND SENTTO PPCUpdatedyour noteson a freightaccountRESOLVED ANDRECEIVEDPAYMENT ON ANOLD ACCOUNTWITH NOPAYMENTHISTORYReached outto ateammateforassistanceDelegated an emailto the right partyeven though youwere one of many inthe "to" field but wasnot sent to properdepartment by clientWorked witha client andsupervisor ona paymentplanCOLLECTEDON ANACCOUNTOVER 181+Overcome"Unaware ofmonthly LPFfee" objection& collected itAttempt tobuild valueby explainingbenefit ofOBPPA top 10 criticalaccountbrought currentfor FebruaryScheduled aTeams meetingwith a client orSales for paymentdetails/reason fordelaySIGNED ACUSTOMERUP FORFREIGHTONLINEBILLINGPLACED ADELINQUENTCUSTOMER ON STOPSERVICE NONPAYMENT/PUROLATORISSUEDe-escalated acustomer tonext level731+bucketis at $0Setup apaymentinstallment forclient w/past-due renewal

COLLECTIONS - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
B
4
N
5
N
6
I
7
B
8
O
9
G
10
O
11
N
12
O
13
G
14
B
15
B
16
N
17
B
18
N
19
G
20
I
21
I
22
I
23
G
24
O
25
G
  1. I-signed a customer up on OBPP!
  2. O-Brought a top critical customer to terms
  3. B-COMPLETED An F-32 CASH TRANSFER
  4. N-Gave a teammate a compliment
  5. N-Gave a hug to someone
  6. I-Submitted your Risk file on time for February
  7. B-Called a customer directly for payment on 1st attempt FOR IMMEDIATE payment resolution
  8. O-Had a Risk account /contract paid within terms
  9. G-Collect on an account that hasn't paid since 2021 (w/client contact!)
  10. O-LOCATED A MISAPPLIED PAYMENT AND SENT TO PPC
  11. N-Updated your notes on a freight account
  12. O-RESOLVED AND RECEIVED PAYMENT ON AN OLD ACCOUNT WITH NO PAYMENT HISTORY
  13. G-Reached out to a teammate for assistance
  14. B-Delegated an email to the right party even though you were one of many in the "to" field but was not sent to proper department by client
  15. B-Worked with a client and supervisor on a payment plan
  16. N-COLLECTED ON AN ACCOUNT OVER 181+
  17. B-Overcome "Unaware of monthly LPF fee" objection & collected it
  18. N-Attempt to build value by explaining benefit of OBPP
  19. G-A top 10 critical account brought current for February
  20. I-Scheduled a Teams meeting with a client or Sales for payment details/reason for delay
  21. I-SIGNED A CUSTOMER UP FOR FREIGHT ONLINE BILLING
  22. I-PLACED A DELINQUENT CUSTOMER ON STOP SERVICE NON PAYMENT/PUROLATOR ISSUE
  23. G-De-escalated a customer to next level
  24. O-731+ bucket is at $0
  25. G-Setup a payment installment for client w/past-due renewal