COLLECTEDON ANACCOUNTOVER 181+Setup apaymentinstallment forclient w/past-due renewalReached outto ateammateforassistanceOvercome"Unaware ofmonthly LPFfee" objection& collected itLOCATED AMISAPPLIEDPAYMENTAND SENTTO PPCHad a Riskaccount/contractpaid withintermssigned acustomerup onOBPP!Updatedyour noteson a freightaccountA top 10 criticalaccountbrought currentfor FebruaryGave ahug tosomeoneDe-escalated acustomer tonext levelDelegated an emailto the right partyeven though youwere one of many inthe "to" field but wasnot sent to properdepartment by clientCOMPLETEDAn F-32CASHTRANSFERWorked witha client andsupervisor ona paymentplanCollect on anaccount thathasn't paidsince 2021(w/clientcontact!)Brought atop criticalcustomerto termsGave ateammateacomplimentRESOLVED ANDRECEIVEDPAYMENT ON ANOLD ACCOUNTWITH NOPAYMENTHISTORY731+bucketis at $0Attempt tobuild valueby explainingbenefit ofOBPPSIGNED ACUSTOMERUP FORFREIGHTONLINEBILLINGScheduled aTeams meetingwith a client orSales for paymentdetails/reason fordelaySubmittedyour Risk fileon time forFebruaryPLACED ADELINQUENTCUSTOMER ON STOPSERVICE NONPAYMENT/PUROLATORISSUECalled a customerdirectly for paymenton 1st attempt FORIMMEDIATEpayment resolutionCOLLECTEDON ANACCOUNTOVER 181+Setup apaymentinstallment forclient w/past-due renewalReached outto ateammateforassistanceOvercome"Unaware ofmonthly LPFfee" objection& collected itLOCATED AMISAPPLIEDPAYMENTAND SENTTO PPCHad a Riskaccount/contractpaid withintermssigned acustomerup onOBPP!Updatedyour noteson a freightaccountA top 10 criticalaccountbrought currentfor FebruaryGave ahug tosomeoneDe-escalated acustomer tonext levelDelegated an emailto the right partyeven though youwere one of many inthe "to" field but wasnot sent to properdepartment by clientCOMPLETEDAn F-32CASHTRANSFERWorked witha client andsupervisor ona paymentplanCollect on anaccount thathasn't paidsince 2021(w/clientcontact!)Brought atop criticalcustomerto termsGave ateammateacomplimentRESOLVED ANDRECEIVEDPAYMENT ON ANOLD ACCOUNTWITH NOPAYMENTHISTORY731+bucketis at $0Attempt tobuild valueby explainingbenefit ofOBPPSIGNED ACUSTOMERUP FORFREIGHTONLINEBILLINGScheduled aTeams meetingwith a client orSales for paymentdetails/reason fordelaySubmittedyour Risk fileon time forFebruaryPLACED ADELINQUENTCUSTOMER ON STOPSERVICE NONPAYMENT/PUROLATORISSUECalled a customerdirectly for paymenton 1st attempt FORIMMEDIATEpayment resolution

COLLECTIONS - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
G
4
B
5
O
6
O
7
I
8
N
9
G
10
N
11
G
12
B
13
B
14
B
15
G
16
O
17
N
18
O
19
O
20
N
21
I
22
I
23
I
24
I
25
B
  1. N-COLLECTED ON AN ACCOUNT OVER 181+
  2. G-Setup a payment installment for client w/past-due renewal
  3. G-Reached out to a teammate for assistance
  4. B-Overcome "Unaware of monthly LPF fee" objection & collected it
  5. O-LOCATED A MISAPPLIED PAYMENT AND SENT TO PPC
  6. O-Had a Risk account /contract paid within terms
  7. I-signed a customer up on OBPP!
  8. N-Updated your notes on a freight account
  9. G-A top 10 critical account brought current for February
  10. N-Gave a hug to someone
  11. G-De-escalated a customer to next level
  12. B-Delegated an email to the right party even though you were one of many in the "to" field but was not sent to proper department by client
  13. B-COMPLETED An F-32 CASH TRANSFER
  14. B-Worked with a client and supervisor on a payment plan
  15. G-Collect on an account that hasn't paid since 2021 (w/client contact!)
  16. O-Brought a top critical customer to terms
  17. N-Gave a teammate a compliment
  18. O-RESOLVED AND RECEIVED PAYMENT ON AN OLD ACCOUNT WITH NO PAYMENT HISTORY
  19. O-731+ bucket is at $0
  20. N-Attempt to build value by explaining benefit of OBPP
  21. I-SIGNED A CUSTOMER UP FOR FREIGHT ONLINE BILLING
  22. I-Scheduled a Teams meeting with a client or Sales for payment details/reason for delay
  23. I-Submitted your Risk file on time for February
  24. I-PLACED A DELINQUENT CUSTOMER ON STOP SERVICE NON PAYMENT/PUROLATOR ISSUE
  25. B-Called a customer directly for payment on 1st attempt FOR IMMEDIATE payment resolution