(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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G-De-escalated a customer to next level
N-Gave a teammate a compliment
G-A top 10 critical account brought current for February
I-SIGNED A CUSTOMER UP FOR FREIGHT ONLINE BILLING
N-Attempt to build value by explaining benefit of OBPP
I-signed a customer up on OBPP!
B-Delegated an email to the right party even though you were one of many in the "to" field but was not sent to proper department by client
O-RESOLVED AND RECEIVED PAYMENT ON AN OLD ACCOUNT WITH NO PAYMENT HISTORY
G-Reached out to a teammate for assistance
G-Setup a payment installment for client w/past-due renewal
O-Had a Risk account /contract paid within terms
B-Worked with a client and supervisor on a payment plan
I-Submitted your Risk file on time for February
N-COLLECTED ON AN ACCOUNT OVER 181+
N-Gave a hug to someone
G-Collect on an account that hasn't paid since 2021 (w/client contact!)
O-LOCATED A MISAPPLIED PAYMENT AND SENT TO PPC
B-Overcome "Unaware of monthly LPF fee" objection & collected it
N-Updated your notes on a freight account
I-PLACED A DELINQUENT CUSTOMER ON STOP SERVICE NON PAYMENT/PUROLATOR ISSUE
B-Called a customer directly for payment on 1st attempt FOR IMMEDIATE payment resolution
B-COMPLETED An F-32 CASH TRANSFER
I-Scheduled a Teams meeting with a client or Sales for payment details/reason for delay
