RESOLVED ANDRECEIVEDPAYMENT ON ANOLD ACCOUNTWITH NOPAYMENTHISTORYCollect on anaccount thathasn't paidsince 2021(w/clientcontact!)Called a customerdirectly for paymenton 1st attempt FORIMMEDIATEpayment resolutionDe-escalated acustomer tonext levelDelegated an emailto the right partyeven though youwere one of many inthe "to" field but wasnot sent to properdepartment by client731+bucketis at $0Worked witha client andsupervisor ona paymentplanScheduled aTeams meetingwith a client orSales for paymentdetails/reason fordelayLOCATED AMISAPPLIEDPAYMENTAND SENTTO PPCReached outto ateammateforassistanceGave ahug tosomeoneBrought atop criticalcustomerto termsCOLLECTEDON ANACCOUNTOVER 181+signed acustomerup onOBPP!Had a Riskaccount/contractpaid withintermsCOMPLETEDAn F-32CASHTRANSFERSIGNED ACUSTOMERUP FORFREIGHTONLINEBILLINGAttempt tobuild valueby explainingbenefit ofOBPPOvercome"Unaware ofmonthly LPFfee" objection& collected itA top 10 criticalaccountbrought currentfor FebruaryUpdatedyour noteson a freightaccountSubmittedyour Risk fileon time forFebruaryPLACED ADELINQUENTCUSTOMER ON STOPSERVICE NONPAYMENT/PUROLATORISSUESetup apaymentinstallment forclient w/past-due renewalGave ateammateacomplimentRESOLVED ANDRECEIVEDPAYMENT ON ANOLD ACCOUNTWITH NOPAYMENTHISTORYCollect on anaccount thathasn't paidsince 2021(w/clientcontact!)Called a customerdirectly for paymenton 1st attempt FORIMMEDIATEpayment resolutionDe-escalated acustomer tonext levelDelegated an emailto the right partyeven though youwere one of many inthe "to" field but wasnot sent to properdepartment by client731+bucketis at $0Worked witha client andsupervisor ona paymentplanScheduled aTeams meetingwith a client orSales for paymentdetails/reason fordelayLOCATED AMISAPPLIEDPAYMENTAND SENTTO PPCReached outto ateammateforassistanceGave ahug tosomeoneBrought atop criticalcustomerto termsCOLLECTEDON ANACCOUNTOVER 181+signed acustomerup onOBPP!Had a Riskaccount/contractpaid withintermsCOMPLETEDAn F-32CASHTRANSFERSIGNED ACUSTOMERUP FORFREIGHTONLINEBILLINGAttempt tobuild valueby explainingbenefit ofOBPPOvercome"Unaware ofmonthly LPFfee" objection& collected itA top 10 criticalaccountbrought currentfor FebruaryUpdatedyour noteson a freightaccountSubmittedyour Risk fileon time forFebruaryPLACED ADELINQUENTCUSTOMER ON STOPSERVICE NONPAYMENT/PUROLATORISSUESetup apaymentinstallment forclient w/past-due renewalGave ateammateacompliment

COLLECTIONS - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
B
4
G
5
B
6
O
7
B
8
I
9
O
10
G
11
N
12
O
13
N
14
I
15
O
16
B
17
I
18
N
19
B
20
G
21
N
22
I
23
I
24
G
25
N
  1. O-RESOLVED AND RECEIVED PAYMENT ON AN OLD ACCOUNT WITH NO PAYMENT HISTORY
  2. G-Collect on an account that hasn't paid since 2021 (w/client contact!)
  3. B-Called a customer directly for payment on 1st attempt FOR IMMEDIATE payment resolution
  4. G-De-escalated a customer to next level
  5. B-Delegated an email to the right party even though you were one of many in the "to" field but was not sent to proper department by client
  6. O-731+ bucket is at $0
  7. B-Worked with a client and supervisor on a payment plan
  8. I-Scheduled a Teams meeting with a client or Sales for payment details/reason for delay
  9. O-LOCATED A MISAPPLIED PAYMENT AND SENT TO PPC
  10. G-Reached out to a teammate for assistance
  11. N-Gave a hug to someone
  12. O-Brought a top critical customer to terms
  13. N-COLLECTED ON AN ACCOUNT OVER 181+
  14. I-signed a customer up on OBPP!
  15. O-Had a Risk account /contract paid within terms
  16. B-COMPLETED An F-32 CASH TRANSFER
  17. I-SIGNED A CUSTOMER UP FOR FREIGHT ONLINE BILLING
  18. N-Attempt to build value by explaining benefit of OBPP
  19. B-Overcome "Unaware of monthly LPF fee" objection & collected it
  20. G-A top 10 critical account brought current for February
  21. N-Updated your notes on a freight account
  22. I-Submitted your Risk file on time for February
  23. I-PLACED A DELINQUENT CUSTOMER ON STOP SERVICE NON PAYMENT/PUROLATOR ISSUE
  24. G-Setup a payment installment for client w/past-due renewal
  25. N-Gave a teammate a compliment