731+bucketis at $0SIGNED ACUSTOMERUP FORFREIGHTONLINEBILLINGCOLLECTEDON ANACCOUNTOVER 181+Gave ateammateacomplimentScheduled aTeams meetingwith a client orSales for paymentdetails/reason fordelaysigned acustomerup onOBPP!Reached outto ateammateforassistanceLOCATED AMISAPPLIEDPAYMENTAND SENTTO PPCOvercome"Unaware ofmonthly LPFfee" objection& collected itUpdatedyour noteson a freightaccountSubmittedyour Risk fileon time forFebruaryCollect on anaccount thathasn't paidsince 2021(w/clientcontact!)Called a customerdirectly for paymenton 1st attempt FORIMMEDIATEpayment resolutionDe-escalated acustomer tonext levelA top 10 criticalaccountbrought currentfor FebruaryGave ahug tosomeonePLACED ADELINQUENTCUSTOMER ON STOPSERVICE NONPAYMENT/PUROLATORISSUEDelegated an emailto the right partyeven though youwere one of many inthe "to" field but wasnot sent to properdepartment by clientRESOLVED ANDRECEIVEDPAYMENT ON ANOLD ACCOUNTWITH NOPAYMENTHISTORYAttempt tobuild valueby explainingbenefit ofOBPPBrought atop criticalcustomerto termsCOMPLETEDAn F-32CASHTRANSFERSetup apaymentinstallment forclient w/past-due renewalHad a Riskaccount/contractpaid withintermsWorked witha client andsupervisor ona paymentplan731+bucketis at $0SIGNED ACUSTOMERUP FORFREIGHTONLINEBILLINGCOLLECTEDON ANACCOUNTOVER 181+Gave ateammateacomplimentScheduled aTeams meetingwith a client orSales for paymentdetails/reason fordelaysigned acustomerup onOBPP!Reached outto ateammateforassistanceLOCATED AMISAPPLIEDPAYMENTAND SENTTO PPCOvercome"Unaware ofmonthly LPFfee" objection& collected itUpdatedyour noteson a freightaccountSubmittedyour Risk fileon time forFebruaryCollect on anaccount thathasn't paidsince 2021(w/clientcontact!)Called a customerdirectly for paymenton 1st attempt FORIMMEDIATEpayment resolutionDe-escalated acustomer tonext levelA top 10 criticalaccountbrought currentfor FebruaryGave ahug tosomeonePLACED ADELINQUENTCUSTOMER ON STOPSERVICE NONPAYMENT/PUROLATORISSUEDelegated an emailto the right partyeven though youwere one of many inthe "to" field but wasnot sent to properdepartment by clientRESOLVED ANDRECEIVEDPAYMENT ON ANOLD ACCOUNTWITH NOPAYMENTHISTORYAttempt tobuild valueby explainingbenefit ofOBPPBrought atop criticalcustomerto termsCOMPLETEDAn F-32CASHTRANSFERSetup apaymentinstallment forclient w/past-due renewalHad a Riskaccount/contractpaid withintermsWorked witha client andsupervisor ona paymentplan

COLLECTIONS - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
N
4
N
5
I
6
I
7
G
8
O
9
B
10
N
11
I
12
G
13
B
14
G
15
G
16
N
17
I
18
B
19
O
20
N
21
O
22
B
23
G
24
O
25
B
  1. O-731+ bucket is at $0
  2. I-SIGNED A CUSTOMER UP FOR FREIGHT ONLINE BILLING
  3. N-COLLECTED ON AN ACCOUNT OVER 181+
  4. N-Gave a teammate a compliment
  5. I-Scheduled a Teams meeting with a client or Sales for payment details/reason for delay
  6. I-signed a customer up on OBPP!
  7. G-Reached out to a teammate for assistance
  8. O-LOCATED A MISAPPLIED PAYMENT AND SENT TO PPC
  9. B-Overcome "Unaware of monthly LPF fee" objection & collected it
  10. N-Updated your notes on a freight account
  11. I-Submitted your Risk file on time for February
  12. G-Collect on an account that hasn't paid since 2021 (w/client contact!)
  13. B-Called a customer directly for payment on 1st attempt FOR IMMEDIATE payment resolution
  14. G-De-escalated a customer to next level
  15. G-A top 10 critical account brought current for February
  16. N-Gave a hug to someone
  17. I-PLACED A DELINQUENT CUSTOMER ON STOP SERVICE NON PAYMENT/PUROLATOR ISSUE
  18. B-Delegated an email to the right party even though you were one of many in the "to" field but was not sent to proper department by client
  19. O-RESOLVED AND RECEIVED PAYMENT ON AN OLD ACCOUNT WITH NO PAYMENT HISTORY
  20. N-Attempt to build value by explaining benefit of OBPP
  21. O-Brought a top critical customer to terms
  22. B-COMPLETED An F-32 CASH TRANSFER
  23. G-Setup a payment installment for client w/past-due renewal
  24. O-Had a Risk account /contract paid within terms
  25. B-Worked with a client and supervisor on a payment plan