(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
O-Brought a top critical customer to terms
B-Overcome "Unaware of monthly LPF fee" objection & collected it
N-Attempt to build value by explaining benefit of OBPP
N-Updated your notes on a freight account
I-Scheduled a Teams meeting with a client or Sales for payment details/reason for delay
G-A top 10 critical account brought current for February
G-Setup a payment installment for client w/past-due renewal
N-COLLECTED ON AN ACCOUNT OVER 181+
G-De-escalated a customer to next level
B-Called a customer directly for payment on 1st attempt FOR IMMEDIATE payment resolution
I-Submitted your Risk file on time for February
G-Collect on an account that hasn't paid since 2021 (w/client contact!)
B-Delegated an email to the right party even though you were one of many in the "to" field but was not sent to proper department by client
N-Gave a teammate a compliment
O-Had a Risk account /contract paid within terms
O-731+ bucket is at $0
O-RESOLVED AND RECEIVED PAYMENT ON AN OLD ACCOUNT WITH NO PAYMENT HISTORY
G-Reached out to a teammate for assistance
B-Worked with a client and supervisor on a payment plan
I-signed a customer up on OBPP!
I-SIGNED A CUSTOMER UP FOR FREIGHT ONLINE BILLING
B-COMPLETED An F-32 CASH TRANSFER
I-PLACED A DELINQUENT CUSTOMER ON STOP SERVICE NON PAYMENT/PUROLATOR ISSUE
