Collect on anaccount thathasn't paidsince 2021(w/clientcontact!)Worked witha client andsupervisor ona paymentplanScheduled aTeams meetingwith a client orSales for paymentdetails/reason fordelayOvercome"Unaware ofmonthly LPFfee" objection& collected it731+bucketis at $0De-escalated acustomer tonext levelLOCATED AMISAPPLIEDPAYMENTAND SENTTO PPCPLACED ADELINQUENTCUSTOMER ON STOPSERVICE NONPAYMENT/PUROLATORISSUECOLLECTEDON ANACCOUNTOVER 181+Had a Riskaccount/contractpaid withintermsSIGNED ACUSTOMERUP FORFREIGHTONLINEBILLINGBrought atop criticalcustomerto termsAttempt tobuild valueby explainingbenefit ofOBPPReached outto ateammateforassistanceUpdatedyour noteson a freightaccountSubmittedyour Risk fileon time forFebruaryCOMPLETEDAn F-32CASHTRANSFERCalled a customerdirectly for paymenton 1st attempt FORIMMEDIATEpayment resolutionRESOLVED ANDRECEIVEDPAYMENT ON ANOLD ACCOUNTWITH NOPAYMENTHISTORYGave ahug tosomeoneSetup apaymentinstallment forclient w/past-due renewalA top 10 criticalaccountbrought currentfor Februarysigned acustomerup onOBPP!Gave ateammateacomplimentDelegated an emailto the right partyeven though youwere one of many inthe "to" field but wasnot sent to properdepartment by clientCollect on anaccount thathasn't paidsince 2021(w/clientcontact!)Worked witha client andsupervisor ona paymentplanScheduled aTeams meetingwith a client orSales for paymentdetails/reason fordelayOvercome"Unaware ofmonthly LPFfee" objection& collected it731+bucketis at $0De-escalated acustomer tonext levelLOCATED AMISAPPLIEDPAYMENTAND SENTTO PPCPLACED ADELINQUENTCUSTOMER ON STOPSERVICE NONPAYMENT/PUROLATORISSUECOLLECTEDON ANACCOUNTOVER 181+Had a Riskaccount/contractpaid withintermsSIGNED ACUSTOMERUP FORFREIGHTONLINEBILLINGBrought atop criticalcustomerto termsAttempt tobuild valueby explainingbenefit ofOBPPReached outto ateammateforassistanceUpdatedyour noteson a freightaccountSubmittedyour Risk fileon time forFebruaryCOMPLETEDAn F-32CASHTRANSFERCalled a customerdirectly for paymenton 1st attempt FORIMMEDIATEpayment resolutionRESOLVED ANDRECEIVEDPAYMENT ON ANOLD ACCOUNTWITH NOPAYMENTHISTORYGave ahug tosomeoneSetup apaymentinstallment forclient w/past-due renewalA top 10 criticalaccountbrought currentfor Februarysigned acustomerup onOBPP!Gave ateammateacomplimentDelegated an emailto the right partyeven though youwere one of many inthe "to" field but wasnot sent to properdepartment by client

COLLECTIONS - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
I
4
B
5
O
6
G
7
O
8
I
9
N
10
O
11
I
12
O
13
N
14
G
15
N
16
I
17
B
18
B
19
O
20
N
21
G
22
G
23
I
24
N
25
B
  1. G-Collect on an account that hasn't paid since 2021 (w/client contact!)
  2. B-Worked with a client and supervisor on a payment plan
  3. I-Scheduled a Teams meeting with a client or Sales for payment details/reason for delay
  4. B-Overcome "Unaware of monthly LPF fee" objection & collected it
  5. O-731+ bucket is at $0
  6. G-De-escalated a customer to next level
  7. O-LOCATED A MISAPPLIED PAYMENT AND SENT TO PPC
  8. I-PLACED A DELINQUENT CUSTOMER ON STOP SERVICE NON PAYMENT/PUROLATOR ISSUE
  9. N-COLLECTED ON AN ACCOUNT OVER 181+
  10. O-Had a Risk account /contract paid within terms
  11. I-SIGNED A CUSTOMER UP FOR FREIGHT ONLINE BILLING
  12. O-Brought a top critical customer to terms
  13. N-Attempt to build value by explaining benefit of OBPP
  14. G-Reached out to a teammate for assistance
  15. N-Updated your notes on a freight account
  16. I-Submitted your Risk file on time for February
  17. B-COMPLETED An F-32 CASH TRANSFER
  18. B-Called a customer directly for payment on 1st attempt FOR IMMEDIATE payment resolution
  19. O-RESOLVED AND RECEIVED PAYMENT ON AN OLD ACCOUNT WITH NO PAYMENT HISTORY
  20. N-Gave a hug to someone
  21. G-Setup a payment installment for client w/past-due renewal
  22. G-A top 10 critical account brought current for February
  23. I-signed a customer up on OBPP!
  24. N-Gave a teammate a compliment
  25. B-Delegated an email to the right party even though you were one of many in the "to" field but was not sent to proper department by client