Worked witha client andsupervisor ona paymentplanCalled a customerdirectly for paymenton 1st attempt FORIMMEDIATEpayment resolutionPLACED ADELINQUENTCUSTOMER ON STOPSERVICE NONPAYMENT/PUROLATORISSUEDe-escalated acustomer tonext levelAttempt tobuild valueby explainingbenefit ofOBPPGave ateammateacomplimentsigned acustomerup onOBPP!LOCATED AMISAPPLIEDPAYMENTAND SENTTO PPCBrought atop criticalcustomerto termsOvercome"Unaware ofmonthly LPFfee" objection& collected itSIGNED ACUSTOMERUP FORFREIGHTONLINEBILLINGDelegated an emailto the right partyeven though youwere one of many inthe "to" field but wasnot sent to properdepartment by clientReached outto ateammateforassistanceUpdatedyour noteson a freightaccountCollect on anaccount thathasn't paidsince 2021(w/clientcontact!)Setup apaymentinstallment forclient w/past-due renewalCOMPLETEDAn F-32CASHTRANSFERHad a Riskaccount/contractpaid withinterms731+bucketis at $0A top 10 criticalaccountbrought currentfor FebruarySubmittedyour Risk fileon time forFebruaryScheduled aTeams meetingwith a client orSales for paymentdetails/reason fordelayRESOLVED ANDRECEIVEDPAYMENT ON ANOLD ACCOUNTWITH NOPAYMENTHISTORYCOLLECTEDON ANACCOUNTOVER 181+Gave ahug tosomeoneWorked witha client andsupervisor ona paymentplanCalled a customerdirectly for paymenton 1st attempt FORIMMEDIATEpayment resolutionPLACED ADELINQUENTCUSTOMER ON STOPSERVICE NONPAYMENT/PUROLATORISSUEDe-escalated acustomer tonext levelAttempt tobuild valueby explainingbenefit ofOBPPGave ateammateacomplimentsigned acustomerup onOBPP!LOCATED AMISAPPLIEDPAYMENTAND SENTTO PPCBrought atop criticalcustomerto termsOvercome"Unaware ofmonthly LPFfee" objection& collected itSIGNED ACUSTOMERUP FORFREIGHTONLINEBILLINGDelegated an emailto the right partyeven though youwere one of many inthe "to" field but wasnot sent to properdepartment by clientReached outto ateammateforassistanceUpdatedyour noteson a freightaccountCollect on anaccount thathasn't paidsince 2021(w/clientcontact!)Setup apaymentinstallment forclient w/past-due renewalCOMPLETEDAn F-32CASHTRANSFERHad a Riskaccount/contractpaid withinterms731+bucketis at $0A top 10 criticalaccountbrought currentfor FebruarySubmittedyour Risk fileon time forFebruaryScheduled aTeams meetingwith a client orSales for paymentdetails/reason fordelayRESOLVED ANDRECEIVEDPAYMENT ON ANOLD ACCOUNTWITH NOPAYMENTHISTORYCOLLECTEDON ANACCOUNTOVER 181+Gave ahug tosomeone

COLLECTIONS - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
I
4
G
5
N
6
N
7
I
8
O
9
O
10
B
11
I
12
B
13
G
14
N
15
G
16
G
17
B
18
O
19
O
20
G
21
I
22
I
23
O
24
N
25
N
  1. B-Worked with a client and supervisor on a payment plan
  2. B-Called a customer directly for payment on 1st attempt FOR IMMEDIATE payment resolution
  3. I-PLACED A DELINQUENT CUSTOMER ON STOP SERVICE NON PAYMENT/PUROLATOR ISSUE
  4. G-De-escalated a customer to next level
  5. N-Attempt to build value by explaining benefit of OBPP
  6. N-Gave a teammate a compliment
  7. I-signed a customer up on OBPP!
  8. O-LOCATED A MISAPPLIED PAYMENT AND SENT TO PPC
  9. O-Brought a top critical customer to terms
  10. B-Overcome "Unaware of monthly LPF fee" objection & collected it
  11. I-SIGNED A CUSTOMER UP FOR FREIGHT ONLINE BILLING
  12. B-Delegated an email to the right party even though you were one of many in the "to" field but was not sent to proper department by client
  13. G-Reached out to a teammate for assistance
  14. N-Updated your notes on a freight account
  15. G-Collect on an account that hasn't paid since 2021 (w/client contact!)
  16. G-Setup a payment installment for client w/past-due renewal
  17. B-COMPLETED An F-32 CASH TRANSFER
  18. O-Had a Risk account /contract paid within terms
  19. O-731+ bucket is at $0
  20. G-A top 10 critical account brought current for February
  21. I-Submitted your Risk file on time for February
  22. I-Scheduled a Teams meeting with a client or Sales for payment details/reason for delay
  23. O-RESOLVED AND RECEIVED PAYMENT ON AN OLD ACCOUNT WITH NO PAYMENT HISTORY
  24. N-COLLECTED ON AN ACCOUNT OVER 181+
  25. N-Gave a hug to someone