LOCATED AMISAPPLIEDPAYMENTAND SENTTO PPCUpdatedyour noteson a freightaccount731+bucketis at $0RESOLVED ANDRECEIVEDPAYMENT ON ANOLD ACCOUNTWITH NOPAYMENTHISTORYDelegated an emailto the right partyeven though youwere one of many inthe "to" field but wasnot sent to properdepartment by clientAttempt tobuild valueby explainingbenefit ofOBPPPLACED ADELINQUENTCUSTOMER ON STOPSERVICE NONPAYMENT/PUROLATORISSUECalled a customerdirectly for paymenton 1st attempt FORIMMEDIATEpayment resolutionReached outto ateammateforassistanceWorked witha client andsupervisor ona paymentplanCOLLECTEDON ANACCOUNTOVER 181+SIGNED ACUSTOMERUP FORFREIGHTONLINEBILLINGHad a Riskaccount/contractpaid withintermsScheduled aTeams meetingwith a client orSales for paymentdetails/reason fordelayGave ateammateacomplimentOvercome"Unaware ofmonthly LPFfee" objection& collected itDe-escalated acustomer tonext levelBrought atop criticalcustomerto termsSubmittedyour Risk fileon time forFebruarySetup apaymentinstallment forclient w/past-due renewalGave ahug tosomeoneCollect on anaccount thathasn't paidsince 2021(w/clientcontact!)signed acustomerup onOBPP!A top 10 criticalaccountbrought currentfor FebruaryCOMPLETEDAn F-32CASHTRANSFERLOCATED AMISAPPLIEDPAYMENTAND SENTTO PPCUpdatedyour noteson a freightaccount731+bucketis at $0RESOLVED ANDRECEIVEDPAYMENT ON ANOLD ACCOUNTWITH NOPAYMENTHISTORYDelegated an emailto the right partyeven though youwere one of many inthe "to" field but wasnot sent to properdepartment by clientAttempt tobuild valueby explainingbenefit ofOBPPPLACED ADELINQUENTCUSTOMER ON STOPSERVICE NONPAYMENT/PUROLATORISSUECalled a customerdirectly for paymenton 1st attempt FORIMMEDIATEpayment resolutionReached outto ateammateforassistanceWorked witha client andsupervisor ona paymentplanCOLLECTEDON ANACCOUNTOVER 181+SIGNED ACUSTOMERUP FORFREIGHTONLINEBILLINGHad a Riskaccount/contractpaid withintermsScheduled aTeams meetingwith a client orSales for paymentdetails/reason fordelayGave ateammateacomplimentOvercome"Unaware ofmonthly LPFfee" objection& collected itDe-escalated acustomer tonext levelBrought atop criticalcustomerto termsSubmittedyour Risk fileon time forFebruarySetup apaymentinstallment forclient w/past-due renewalGave ahug tosomeoneCollect on anaccount thathasn't paidsince 2021(w/clientcontact!)signed acustomerup onOBPP!A top 10 criticalaccountbrought currentfor FebruaryCOMPLETEDAn F-32CASHTRANSFER

COLLECTIONS - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
O
4
O
5
B
6
N
7
I
8
B
9
G
10
B
11
N
12
I
13
O
14
I
15
N
16
B
17
G
18
O
19
I
20
G
21
N
22
G
23
I
24
G
25
B
  1. O-LOCATED A MISAPPLIED PAYMENT AND SENT TO PPC
  2. N-Updated your notes on a freight account
  3. O-731+ bucket is at $0
  4. O-RESOLVED AND RECEIVED PAYMENT ON AN OLD ACCOUNT WITH NO PAYMENT HISTORY
  5. B-Delegated an email to the right party even though you were one of many in the "to" field but was not sent to proper department by client
  6. N-Attempt to build value by explaining benefit of OBPP
  7. I-PLACED A DELINQUENT CUSTOMER ON STOP SERVICE NON PAYMENT/PUROLATOR ISSUE
  8. B-Called a customer directly for payment on 1st attempt FOR IMMEDIATE payment resolution
  9. G-Reached out to a teammate for assistance
  10. B-Worked with a client and supervisor on a payment plan
  11. N-COLLECTED ON AN ACCOUNT OVER 181+
  12. I-SIGNED A CUSTOMER UP FOR FREIGHT ONLINE BILLING
  13. O-Had a Risk account /contract paid within terms
  14. I-Scheduled a Teams meeting with a client or Sales for payment details/reason for delay
  15. N-Gave a teammate a compliment
  16. B-Overcome "Unaware of monthly LPF fee" objection & collected it
  17. G-De-escalated a customer to next level
  18. O-Brought a top critical customer to terms
  19. I-Submitted your Risk file on time for February
  20. G-Setup a payment installment for client w/past-due renewal
  21. N-Gave a hug to someone
  22. G-Collect on an account that hasn't paid since 2021 (w/client contact!)
  23. I-signed a customer up on OBPP!
  24. G-A top 10 critical account brought current for February
  25. B-COMPLETED An F-32 CASH TRANSFER