Scheduled aTeams meetingwith a client orSales for paymentdetails/reason fordelayGave ahug tosomeone731+bucketis at $0signed acustomerup onOBPP!RESOLVED ANDRECEIVEDPAYMENT ON ANOLD ACCOUNTWITH NOPAYMENTHISTORYSIGNED ACUSTOMERUP FORFREIGHTONLINEBILLINGWorked witha client andsupervisor ona paymentplanSetup apaymentinstallment forclient w/past-due renewalBrought atop criticalcustomerto termsDe-escalated acustomer tonext levelA top 10 criticalaccountbrought currentfor FebruaryUpdatedyour noteson a freightaccountSubmittedyour Risk fileon time forFebruaryLOCATED AMISAPPLIEDPAYMENTAND SENTTO PPCHad a Riskaccount/contractpaid withintermsPLACED ADELINQUENTCUSTOMER ON STOPSERVICE NONPAYMENT/PUROLATORISSUEGave ateammateacomplimentReached outto ateammateforassistanceCollect on anaccount thathasn't paidsince 2021(w/clientcontact!)Called a customerdirectly for paymenton 1st attempt FORIMMEDIATEpayment resolutionOvercome"Unaware ofmonthly LPFfee" objection& collected itDelegated an emailto the right partyeven though youwere one of many inthe "to" field but wasnot sent to properdepartment by clientAttempt tobuild valueby explainingbenefit ofOBPPCOLLECTEDON ANACCOUNTOVER 181+COMPLETEDAn F-32CASHTRANSFERScheduled aTeams meetingwith a client orSales for paymentdetails/reason fordelayGave ahug tosomeone731+bucketis at $0signed acustomerup onOBPP!RESOLVED ANDRECEIVEDPAYMENT ON ANOLD ACCOUNTWITH NOPAYMENTHISTORYSIGNED ACUSTOMERUP FORFREIGHTONLINEBILLINGWorked witha client andsupervisor ona paymentplanSetup apaymentinstallment forclient w/past-due renewalBrought atop criticalcustomerto termsDe-escalated acustomer tonext levelA top 10 criticalaccountbrought currentfor FebruaryUpdatedyour noteson a freightaccountSubmittedyour Risk fileon time forFebruaryLOCATED AMISAPPLIEDPAYMENTAND SENTTO PPCHad a Riskaccount/contractpaid withintermsPLACED ADELINQUENTCUSTOMER ON STOPSERVICE NONPAYMENT/PUROLATORISSUEGave ateammateacomplimentReached outto ateammateforassistanceCollect on anaccount thathasn't paidsince 2021(w/clientcontact!)Called a customerdirectly for paymenton 1st attempt FORIMMEDIATEpayment resolutionOvercome"Unaware ofmonthly LPFfee" objection& collected itDelegated an emailto the right partyeven though youwere one of many inthe "to" field but wasnot sent to properdepartment by clientAttempt tobuild valueby explainingbenefit ofOBPPCOLLECTEDON ANACCOUNTOVER 181+COMPLETEDAn F-32CASHTRANSFER

COLLECTIONS - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
O
4
I
5
O
6
I
7
B
8
G
9
O
10
G
11
G
12
N
13
I
14
O
15
O
16
I
17
N
18
G
19
G
20
B
21
B
22
B
23
N
24
N
25
B
  1. I-Scheduled a Teams meeting with a client or Sales for payment details/reason for delay
  2. N-Gave a hug to someone
  3. O-731+ bucket is at $0
  4. I-signed a customer up on OBPP!
  5. O-RESOLVED AND RECEIVED PAYMENT ON AN OLD ACCOUNT WITH NO PAYMENT HISTORY
  6. I-SIGNED A CUSTOMER UP FOR FREIGHT ONLINE BILLING
  7. B-Worked with a client and supervisor on a payment plan
  8. G-Setup a payment installment for client w/past-due renewal
  9. O-Brought a top critical customer to terms
  10. G-De-escalated a customer to next level
  11. G-A top 10 critical account brought current for February
  12. N-Updated your notes on a freight account
  13. I-Submitted your Risk file on time for February
  14. O-LOCATED A MISAPPLIED PAYMENT AND SENT TO PPC
  15. O-Had a Risk account /contract paid within terms
  16. I-PLACED A DELINQUENT CUSTOMER ON STOP SERVICE NON PAYMENT/PUROLATOR ISSUE
  17. N-Gave a teammate a compliment
  18. G-Reached out to a teammate for assistance
  19. G-Collect on an account that hasn't paid since 2021 (w/client contact!)
  20. B-Called a customer directly for payment on 1st attempt FOR IMMEDIATE payment resolution
  21. B-Overcome "Unaware of monthly LPF fee" objection & collected it
  22. B-Delegated an email to the right party even though you were one of many in the "to" field but was not sent to proper department by client
  23. N-Attempt to build value by explaining benefit of OBPP
  24. N-COLLECTED ON AN ACCOUNT OVER 181+
  25. B-COMPLETED An F-32 CASH TRANSFER