Gave ateammateacomplimentHad a Riskaccount/contractpaid withintermsUpdatedyour noteson a freightaccountBrought atop criticalcustomerto termsCOMPLETEDAn F-32CASHTRANSFERRESOLVED ANDRECEIVEDPAYMENT ON ANOLD ACCOUNTWITH NOPAYMENTHISTORYWorked witha client andsupervisor ona paymentplanCollect on anaccount thathasn't paidsince 2021(w/clientcontact!)Gave ahug tosomeoneA top 10 criticalaccountbrought currentfor Februarysigned acustomerup onOBPP!Submittedyour Risk fileon time forFebruaryDe-escalated acustomer tonext levelSetup apaymentinstallment forclient w/past-due renewalPLACED ADELINQUENTCUSTOMER ON STOPSERVICE NONPAYMENT/PUROLATORISSUECOLLECTEDON ANACCOUNTOVER 181+LOCATED AMISAPPLIEDPAYMENTAND SENTTO PPC731+bucketis at $0Attempt tobuild valueby explainingbenefit ofOBPPOvercome"Unaware ofmonthly LPFfee" objection& collected itReached outto ateammateforassistanceScheduled aTeams meetingwith a client orSales for paymentdetails/reason fordelayCalled a customerdirectly for paymenton 1st attempt FORIMMEDIATEpayment resolutionSIGNED ACUSTOMERUP FORFREIGHTONLINEBILLINGDelegated an emailto the right partyeven though youwere one of many inthe "to" field but wasnot sent to properdepartment by clientGave ateammateacomplimentHad a Riskaccount/contractpaid withintermsUpdatedyour noteson a freightaccountBrought atop criticalcustomerto termsCOMPLETEDAn F-32CASHTRANSFERRESOLVED ANDRECEIVEDPAYMENT ON ANOLD ACCOUNTWITH NOPAYMENTHISTORYWorked witha client andsupervisor ona paymentplanCollect on anaccount thathasn't paidsince 2021(w/clientcontact!)Gave ahug tosomeoneA top 10 criticalaccountbrought currentfor Februarysigned acustomerup onOBPP!Submittedyour Risk fileon time forFebruaryDe-escalated acustomer tonext levelSetup apaymentinstallment forclient w/past-due renewalPLACED ADELINQUENTCUSTOMER ON STOPSERVICE NONPAYMENT/PUROLATORISSUECOLLECTEDON ANACCOUNTOVER 181+LOCATED AMISAPPLIEDPAYMENTAND SENTTO PPC731+bucketis at $0Attempt tobuild valueby explainingbenefit ofOBPPOvercome"Unaware ofmonthly LPFfee" objection& collected itReached outto ateammateforassistanceScheduled aTeams meetingwith a client orSales for paymentdetails/reason fordelayCalled a customerdirectly for paymenton 1st attempt FORIMMEDIATEpayment resolutionSIGNED ACUSTOMERUP FORFREIGHTONLINEBILLINGDelegated an emailto the right partyeven though youwere one of many inthe "to" field but wasnot sent to properdepartment by client

COLLECTIONS - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
N
4
O
5
B
6
O
7
B
8
G
9
N
10
G
11
I
12
I
13
G
14
G
15
I
16
N
17
O
18
O
19
N
20
B
21
G
22
I
23
B
24
I
25
B
  1. N-Gave a teammate a compliment
  2. O-Had a Risk account /contract paid within terms
  3. N-Updated your notes on a freight account
  4. O-Brought a top critical customer to terms
  5. B-COMPLETED An F-32 CASH TRANSFER
  6. O-RESOLVED AND RECEIVED PAYMENT ON AN OLD ACCOUNT WITH NO PAYMENT HISTORY
  7. B-Worked with a client and supervisor on a payment plan
  8. G-Collect on an account that hasn't paid since 2021 (w/client contact!)
  9. N-Gave a hug to someone
  10. G-A top 10 critical account brought current for February
  11. I-signed a customer up on OBPP!
  12. I-Submitted your Risk file on time for February
  13. G-De-escalated a customer to next level
  14. G-Setup a payment installment for client w/past-due renewal
  15. I-PLACED A DELINQUENT CUSTOMER ON STOP SERVICE NON PAYMENT/PUROLATOR ISSUE
  16. N-COLLECTED ON AN ACCOUNT OVER 181+
  17. O-LOCATED A MISAPPLIED PAYMENT AND SENT TO PPC
  18. O-731+ bucket is at $0
  19. N-Attempt to build value by explaining benefit of OBPP
  20. B-Overcome "Unaware of monthly LPF fee" objection & collected it
  21. G-Reached out to a teammate for assistance
  22. I-Scheduled a Teams meeting with a client or Sales for payment details/reason for delay
  23. B-Called a customer directly for payment on 1st attempt FOR IMMEDIATE payment resolution
  24. I-SIGNED A CUSTOMER UP FOR FREIGHT ONLINE BILLING
  25. B-Delegated an email to the right party even though you were one of many in the "to" field but was not sent to proper department by client