COLLECTIONS

COLLECTIONS Bingo Card
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This bingo card has 25 words: Worked with a client and supervisor on a payment plan, Scheduled a Teams meeting with a client or Sales for payment details/reason for delay, Attempt to build value by explaining benefit of OBPP, Collect on an account that hasn't paid since 2021 (w/client contact!), Had a Risk account /contract paid within terms, Overcome "Unaware of monthly LPF fee" objection & collected it, signed a customer up on OBPP!, Gave a teammate a compliment, Reached out to a teammate for assistance, Brought a top critical customer to terms, Called a customer directly for payment on 1st attempt FOR IMMEDIATE payment resolution, Submitted your Risk file on time for February, Gave a hug to someone, De-escalated a customer to next level, 731+ bucket is at $0, Delegated an email to the right party even though you were one of many in the "to" field but was not sent to proper department by client, SIGNED A CUSTOMER UP FOR FREIGHT ONLINE BILLING, Updated your notes on a freight account, Setup a payment installment for client w/past-due renewal, LOCATED A MISAPPLIED PAYMENT AND SENT TO PPC, COMPLETED An F-32 CASH TRANSFER, PLACED A DELINQUENT CUSTOMER ON STOP SERVICE NON PAYMENT/PUROLATOR ISSUE, COLLECTED ON AN ACCOUNT OVER 181+, A top 10 critical account brought current for February and RESOLVED AND RECEIVED PAYMENT ON AN OLD ACCOUNT WITH NO PAYMENT HISTORY.

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