Greetedcustomerwith GoodMorningtodaySuggesteda productto acustomerHelped anewemployeeHad aconversationwith customernot related tobankingDealt withanunhappycustomerUsedproperphoneetiquetteMade afollow upphone callTalked aboutbenefitsinstead ofproductsFollowed upin a timelymanner withthe customerNamea corevalueThanked acustomerfor theirbusinessSigned up anew onlinebankingcustomerGave abusinesscard to acustomerMade areferralComplimenteda co-workerUsedcustomer'sname inconversationSuggestedonlinebanking toa customerAsk customer"if there wasanything elseI would assistwith today"Warmtransferreda callWorkedas aTEAMSigned upa customerfor an autotransferAnsweredthe phoneby the 3rdringSigned acustomer upforestatementsResolvedan errorwithouthelpGreetedcustomerwith GoodMorningtodaySuggesteda productto acustomerHelped anewemployeeHad aconversationwith customernot related tobankingDealt withanunhappycustomerUsedproperphoneetiquetteMade afollow upphone callTalked aboutbenefitsinstead ofproductsFollowed upin a timelymanner withthe customerNamea corevalueThanked acustomerfor theirbusinessSigned up anew onlinebankingcustomerGave abusinesscard to acustomerMade areferralComplimenteda co-workerUsedcustomer'sname inconversationSuggestedonlinebanking toa customerAsk customer"if there wasanything elseI would assistwith today"Warmtransferreda callWorkedas aTEAMSigned upa customerfor an autotransferAnsweredthe phoneby the 3rdringSigned acustomer upforestatementsResolvedan errorwithouthelp

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Greeted customer with Good Morning today
  2. Suggested a product to a customer
  3. Helped a new employee
  4. Had a conversation with customer not related to banking
  5. Dealt with an unhappy customer
  6. Used proper phone etiquette
  7. Made a follow up phone call
  8. Talked about benefits instead of products
  9. Followed up in a timely manner with the customer
  10. Name a core value
  11. Thanked a customer for their business
  12. Signed up a new online banking customer
  13. Gave a business card to a customer
  14. Made a referral
  15. Complimented a co-worker
  16. Used customer's name in conversation
  17. Suggested online banking to a customer
  18. Ask customer "if there was anything else I would assist with today"
  19. Warm transferred a call
  20. Worked as a TEAM
  21. Signed up a customer for an auto transfer
  22. Answered the phone by the 3rd ring
  23. Signed a customer up for estatements
  24. Resolved an error without help