(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Dealt with an unhappy customer
Signed a customer up for estatements
Resolved an error without help
Suggested a product to a customer
Made a referral
Greeted customer with Good Morning today
Gave a business card to a customer
Name a core value
Answered the phone by the 3rd ring
Made a follow up phone call
Warm transferred a call
Talked about benefits instead of products
Used customer's name in conversation
Helped a new employee
Signed up a new online banking customer
Suggested online banking to a customer
Signed up a customer for an auto transfer
Ask customer "if there was anything else I would assist with today"
Worked as a TEAM
Used proper phone etiquette
Thanked a customer for their business
Had a conversation with customer not related to banking
