Namea corevalueSuggesteda productto acustomerSigned acustomer upforestatementsGave abusinesscard to acustomerDealt withanunhappycustomerTalked aboutbenefitsinstead ofproductsMade areferralAnsweredthe phoneby the 3rdringResolvedan errorwithouthelpMade afollow upphone callUsedcustomer'sname inconversationGreetedcustomerwith GoodMorningtodayThanked acustomerfor theirbusinessSuggestedonlinebanking toa customerHad aconversationwith customernot related tobankingFollowed upin a timelymanner withthe customerSigned up anew onlinebankingcustomerWorkedas aTEAMComplimenteda co-workerAsk customer"if there wasanything elseI would assistwith today"UsedproperphoneetiquetteHelped anewemployeeSigned upa customerfor an autotransferWarmtransferreda callNamea corevalueSuggesteda productto acustomerSigned acustomer upforestatementsGave abusinesscard to acustomerDealt withanunhappycustomerTalked aboutbenefitsinstead ofproductsMade areferralAnsweredthe phoneby the 3rdringResolvedan errorwithouthelpMade afollow upphone callUsedcustomer'sname inconversationGreetedcustomerwith GoodMorningtodayThanked acustomerfor theirbusinessSuggestedonlinebanking toa customerHad aconversationwith customernot related tobankingFollowed upin a timelymanner withthe customerSigned up anew onlinebankingcustomerWorkedas aTEAMComplimenteda co-workerAsk customer"if there wasanything elseI would assistwith today"UsedproperphoneetiquetteHelped anewemployeeSigned upa customerfor an autotransferWarmtransferreda call

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Name a core value
  2. Suggested a product to a customer
  3. Signed a customer up for estatements
  4. Gave a business card to a customer
  5. Dealt with an unhappy customer
  6. Talked about benefits instead of products
  7. Made a referral
  8. Answered the phone by the 3rd ring
  9. Resolved an error without help
  10. Made a follow up phone call
  11. Used customer's name in conversation
  12. Greeted customer with Good Morning today
  13. Thanked a customer for their business
  14. Suggested online banking to a customer
  15. Had a conversation with customer not related to banking
  16. Followed up in a timely manner with the customer
  17. Signed up a new online banking customer
  18. Worked as a TEAM
  19. Complimented a co-worker
  20. Ask customer "if there was anything else I would assist with today"
  21. Used proper phone etiquette
  22. Helped a new employee
  23. Signed up a customer for an auto transfer
  24. Warm transferred a call