Made areferralResolvedan errorwithouthelpSigned up anew onlinebankingcustomerSuggesteda productto acustomerGave abusinesscard to acustomerDealt withanunhappycustomerWorkedas aTEAMThanked acustomerfor theirbusinessUsedcustomer'sname inconversationNamea corevalueAsk customer"if there wasanything elseI would assistwith today"Helped anewemployeeSuggestedonlinebanking toa customerSigned upa customerfor an autotransferFollowed upin a timelymanner withthe customerMade afollow upphone callGreetedcustomerwith GoodMorningtodayUsedproperphoneetiquetteAnsweredthe phoneby the 3rdringSigned acustomer upforestatementsTalked aboutbenefitsinstead ofproductsComplimenteda co-workerHad aconversationwith customernot related tobankingWarmtransferreda callMade areferralResolvedan errorwithouthelpSigned up anew onlinebankingcustomerSuggesteda productto acustomerGave abusinesscard to acustomerDealt withanunhappycustomerWorkedas aTEAMThanked acustomerfor theirbusinessUsedcustomer'sname inconversationNamea corevalueAsk customer"if there wasanything elseI would assistwith today"Helped anewemployeeSuggestedonlinebanking toa customerSigned upa customerfor an autotransferFollowed upin a timelymanner withthe customerMade afollow upphone callGreetedcustomerwith GoodMorningtodayUsedproperphoneetiquetteAnsweredthe phoneby the 3rdringSigned acustomer upforestatementsTalked aboutbenefitsinstead ofproductsComplimenteda co-workerHad aconversationwith customernot related tobankingWarmtransferreda call

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made a referral
  2. Resolved an error without help
  3. Signed up a new online banking customer
  4. Suggested a product to a customer
  5. Gave a business card to a customer
  6. Dealt with an unhappy customer
  7. Worked as a TEAM
  8. Thanked a customer for their business
  9. Used customer's name in conversation
  10. Name a core value
  11. Ask customer "if there was anything else I would assist with today"
  12. Helped a new employee
  13. Suggested online banking to a customer
  14. Signed up a customer for an auto transfer
  15. Followed up in a timely manner with the customer
  16. Made a follow up phone call
  17. Greeted customer with Good Morning today
  18. Used proper phone etiquette
  19. Answered the phone by the 3rd ring
  20. Signed a customer up for estatements
  21. Talked about benefits instead of products
  22. Complimented a co-worker
  23. Had a conversation with customer not related to banking
  24. Warm transferred a call