Workedas aTEAMMade afollow upphone callDealt withanunhappycustomerNamea corevalueSigned up anew onlinebankingcustomerGave abusinesscard to acustomerUsedcustomer'sname inconversationSuggesteda productto acustomerComplimenteda co-workerAnsweredthe phoneby the 3rdringGreetedcustomerwith GoodMorningtodayUsedproperphoneetiquetteAsk customer"if there wasanything elseI would assistwith today"Helped anewemployeeThanked acustomerfor theirbusinessFollowed upin a timelymanner withthe customerTalked aboutbenefitsinstead ofproductsWarmtransferreda callHad aconversationwith customernot related tobankingSigned acustomer upforestatementsSuggestedonlinebanking toa customerMade areferralSigned upa customerfor an autotransferResolvedan errorwithouthelpWorkedas aTEAMMade afollow upphone callDealt withanunhappycustomerNamea corevalueSigned up anew onlinebankingcustomerGave abusinesscard to acustomerUsedcustomer'sname inconversationSuggesteda productto acustomerComplimenteda co-workerAnsweredthe phoneby the 3rdringGreetedcustomerwith GoodMorningtodayUsedproperphoneetiquetteAsk customer"if there wasanything elseI would assistwith today"Helped anewemployeeThanked acustomerfor theirbusinessFollowed upin a timelymanner withthe customerTalked aboutbenefitsinstead ofproductsWarmtransferreda callHad aconversationwith customernot related tobankingSigned acustomer upforestatementsSuggestedonlinebanking toa customerMade areferralSigned upa customerfor an autotransferResolvedan errorwithouthelp

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Worked as a TEAM
  2. Made a follow up phone call
  3. Dealt with an unhappy customer
  4. Name a core value
  5. Signed up a new online banking customer
  6. Gave a business card to a customer
  7. Used customer's name in conversation
  8. Suggested a product to a customer
  9. Complimented a co-worker
  10. Answered the phone by the 3rd ring
  11. Greeted customer with Good Morning today
  12. Used proper phone etiquette
  13. Ask customer "if there was anything else I would assist with today"
  14. Helped a new employee
  15. Thanked a customer for their business
  16. Followed up in a timely manner with the customer
  17. Talked about benefits instead of products
  18. Warm transferred a call
  19. Had a conversation with customer not related to banking
  20. Signed a customer up for estatements
  21. Suggested online banking to a customer
  22. Made a referral
  23. Signed up a customer for an auto transfer
  24. Resolved an error without help