Talked aboutbenefitsinstead ofproductsWorkedas aTEAMMade afollow upphone callResolvedan errorwithouthelpSuggestedonlinebanking toa customerHelped anewemployeeDealt withanunhappycustomerAsk customer"if there wasanything elseI would assistwith today"Signed upa customerfor an autotransferSigned up anew onlinebankingcustomerGreetedcustomerwith GoodMorningtodayAnsweredthe phoneby the 3rdringGave abusinesscard to acustomerWarmtransferreda callComplimenteda co-workerSuggesteda productto acustomerUsedproperphoneetiquetteThanked acustomerfor theirbusinessHad aconversationwith customernot related tobankingNamea corevalueUsedcustomer'sname inconversationMade areferralSigned acustomer upforestatementsFollowed upin a timelymanner withthe customerTalked aboutbenefitsinstead ofproductsWorkedas aTEAMMade afollow upphone callResolvedan errorwithouthelpSuggestedonlinebanking toa customerHelped anewemployeeDealt withanunhappycustomerAsk customer"if there wasanything elseI would assistwith today"Signed upa customerfor an autotransferSigned up anew onlinebankingcustomerGreetedcustomerwith GoodMorningtodayAnsweredthe phoneby the 3rdringGave abusinesscard to acustomerWarmtransferreda callComplimenteda co-workerSuggesteda productto acustomerUsedproperphoneetiquetteThanked acustomerfor theirbusinessHad aconversationwith customernot related tobankingNamea corevalueUsedcustomer'sname inconversationMade areferralSigned acustomer upforestatementsFollowed upin a timelymanner withthe customer

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talked about benefits instead of products
  2. Worked as a TEAM
  3. Made a follow up phone call
  4. Resolved an error without help
  5. Suggested online banking to a customer
  6. Helped a new employee
  7. Dealt with an unhappy customer
  8. Ask customer "if there was anything else I would assist with today"
  9. Signed up a customer for an auto transfer
  10. Signed up a new online banking customer
  11. Greeted customer with Good Morning today
  12. Answered the phone by the 3rd ring
  13. Gave a business card to a customer
  14. Warm transferred a call
  15. Complimented a co-worker
  16. Suggested a product to a customer
  17. Used proper phone etiquette
  18. Thanked a customer for their business
  19. Had a conversation with customer not related to banking
  20. Name a core value
  21. Used customer's name in conversation
  22. Made a referral
  23. Signed a customer up for estatements
  24. Followed up in a timely manner with the customer