Answeredthe phoneby the 3rdringSuggestedonlinebanking toa customerHad aconversationwith customernot related tobankingGreetedcustomerwith GoodMorningtodaySigned up anew onlinebankingcustomerWarmtransferreda callHelped anewemployeeSigned upa customerfor an autotransferUsedcustomer'sname inconversationComplimenteda co-workerWorkedas aTEAMSuggesteda productto acustomerUsedproperphoneetiquetteMade afollow upphone callResolvedan errorwithouthelpTalked aboutbenefitsinstead ofproductsAsk customer"if there wasanything elseI would assistwith today"Followed upin a timelymanner withthe customerNamea corevalueGave abusinesscard to acustomerDealt withanunhappycustomerMade areferralSigned acustomer upforestatementsThanked acustomerfor theirbusinessAnsweredthe phoneby the 3rdringSuggestedonlinebanking toa customerHad aconversationwith customernot related tobankingGreetedcustomerwith GoodMorningtodaySigned up anew onlinebankingcustomerWarmtransferreda callHelped anewemployeeSigned upa customerfor an autotransferUsedcustomer'sname inconversationComplimenteda co-workerWorkedas aTEAMSuggesteda productto acustomerUsedproperphoneetiquetteMade afollow upphone callResolvedan errorwithouthelpTalked aboutbenefitsinstead ofproductsAsk customer"if there wasanything elseI would assistwith today"Followed upin a timelymanner withthe customerNamea corevalueGave abusinesscard to acustomerDealt withanunhappycustomerMade areferralSigned acustomer upforestatementsThanked acustomerfor theirbusiness

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answered the phone by the 3rd ring
  2. Suggested online banking to a customer
  3. Had a conversation with customer not related to banking
  4. Greeted customer with Good Morning today
  5. Signed up a new online banking customer
  6. Warm transferred a call
  7. Helped a new employee
  8. Signed up a customer for an auto transfer
  9. Used customer's name in conversation
  10. Complimented a co-worker
  11. Worked as a TEAM
  12. Suggested a product to a customer
  13. Used proper phone etiquette
  14. Made a follow up phone call
  15. Resolved an error without help
  16. Talked about benefits instead of products
  17. Ask customer "if there was anything else I would assist with today"
  18. Followed up in a timely manner with the customer
  19. Name a core value
  20. Gave a business card to a customer
  21. Dealt with an unhappy customer
  22. Made a referral
  23. Signed a customer up for estatements
  24. Thanked a customer for their business