UsedproperphoneetiquetteWorkedas aTEAMSigned acustomer upforestatementsUsedcustomer'sname inconversationComplimenteda co-workerSigned up anew onlinebankingcustomerThanked acustomerfor theirbusinessGreetedcustomerwith GoodMorningtodayMade afollow upphone callSuggestedonlinebanking toa customerResolvedan errorwithouthelpDealt withanunhappycustomerHelped anewemployeeSuggesteda productto acustomerAsk customer"if there wasanything elseI would assistwith today"Warmtransferreda callGave abusinesscard to acustomerHad aconversationwith customernot related tobankingNamea corevalueFollowed upin a timelymanner withthe customerAnsweredthe phoneby the 3rdringMade areferralSigned upa customerfor an autotransferTalked aboutbenefitsinstead ofproductsUsedproperphoneetiquetteWorkedas aTEAMSigned acustomer upforestatementsUsedcustomer'sname inconversationComplimenteda co-workerSigned up anew onlinebankingcustomerThanked acustomerfor theirbusinessGreetedcustomerwith GoodMorningtodayMade afollow upphone callSuggestedonlinebanking toa customerResolvedan errorwithouthelpDealt withanunhappycustomerHelped anewemployeeSuggesteda productto acustomerAsk customer"if there wasanything elseI would assistwith today"Warmtransferreda callGave abusinesscard to acustomerHad aconversationwith customernot related tobankingNamea corevalueFollowed upin a timelymanner withthe customerAnsweredthe phoneby the 3rdringMade areferralSigned upa customerfor an autotransferTalked aboutbenefitsinstead ofproducts

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Used proper phone etiquette
  2. Worked as a TEAM
  3. Signed a customer up for estatements
  4. Used customer's name in conversation
  5. Complimented a co-worker
  6. Signed up a new online banking customer
  7. Thanked a customer for their business
  8. Greeted customer with Good Morning today
  9. Made a follow up phone call
  10. Suggested online banking to a customer
  11. Resolved an error without help
  12. Dealt with an unhappy customer
  13. Helped a new employee
  14. Suggested a product to a customer
  15. Ask customer "if there was anything else I would assist with today"
  16. Warm transferred a call
  17. Gave a business card to a customer
  18. Had a conversation with customer not related to banking
  19. Name a core value
  20. Followed up in a timely manner with the customer
  21. Answered the phone by the 3rd ring
  22. Made a referral
  23. Signed up a customer for an auto transfer
  24. Talked about benefits instead of products