Talked aboutbenefitsinstead ofproductsMade afollow upphone callSuggestedonlinebanking toa customerAsk customer"if there wasanything elseI would assistwith today"Had aconversationwith customernot related tobankingSuggesteda productto acustomerUsedcustomer'sname inconversationWarmtransferreda callThanked acustomerfor theirbusinessDealt withanunhappycustomerWorkedas aTEAMGreetedcustomerwith GoodMorningtodayGave abusinesscard to acustomerResolvedan errorwithouthelpSigned acustomer upforestatementsComplimenteda co-workerAnsweredthe phoneby the 3rdringMade areferralSigned up anew onlinebankingcustomerNamea corevalueSigned upa customerfor an autotransferHelped anewemployeeFollowed upin a timelymanner withthe customerUsedproperphoneetiquetteTalked aboutbenefitsinstead ofproductsMade afollow upphone callSuggestedonlinebanking toa customerAsk customer"if there wasanything elseI would assistwith today"Had aconversationwith customernot related tobankingSuggesteda productto acustomerUsedcustomer'sname inconversationWarmtransferreda callThanked acustomerfor theirbusinessDealt withanunhappycustomerWorkedas aTEAMGreetedcustomerwith GoodMorningtodayGave abusinesscard to acustomerResolvedan errorwithouthelpSigned acustomer upforestatementsComplimenteda co-workerAnsweredthe phoneby the 3rdringMade areferralSigned up anew onlinebankingcustomerNamea corevalueSigned upa customerfor an autotransferHelped anewemployeeFollowed upin a timelymanner withthe customerUsedproperphoneetiquette

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Talked about benefits instead of products
  2. Made a follow up phone call
  3. Suggested online banking to a customer
  4. Ask customer "if there was anything else I would assist with today"
  5. Had a conversation with customer not related to banking
  6. Suggested a product to a customer
  7. Used customer's name in conversation
  8. Warm transferred a call
  9. Thanked a customer for their business
  10. Dealt with an unhappy customer
  11. Worked as a TEAM
  12. Greeted customer with Good Morning today
  13. Gave a business card to a customer
  14. Resolved an error without help
  15. Signed a customer up for estatements
  16. Complimented a co-worker
  17. Answered the phone by the 3rd ring
  18. Made a referral
  19. Signed up a new online banking customer
  20. Name a core value
  21. Signed up a customer for an auto transfer
  22. Helped a new employee
  23. Followed up in a timely manner with the customer
  24. Used proper phone etiquette