Had aconversationwith customernot related tobankingThanked acustomerfor theirbusinessTalked aboutbenefitsinstead ofproductsWarmtransferreda callSigned acustomer upforestatementsMade areferralSuggesteda productto acustomerUsedcustomer'sname inconversationGreetedcustomerwith GoodMorningtodayHelped anewemployeeAsk customer"if there wasanything elseI would assistwith today"Workedas aTEAMDealt withanunhappycustomerResolvedan errorwithouthelpSigned up anew onlinebankingcustomerGave abusinesscard to acustomerAnsweredthe phoneby the 3rdringSigned upa customerfor an autotransferFollowed upin a timelymanner withthe customerMade afollow upphone callUsedproperphoneetiquetteNamea corevalueSuggestedonlinebanking toa customerComplimenteda co-workerHad aconversationwith customernot related tobankingThanked acustomerfor theirbusinessTalked aboutbenefitsinstead ofproductsWarmtransferreda callSigned acustomer upforestatementsMade areferralSuggesteda productto acustomerUsedcustomer'sname inconversationGreetedcustomerwith GoodMorningtodayHelped anewemployeeAsk customer"if there wasanything elseI would assistwith today"Workedas aTEAMDealt withanunhappycustomerResolvedan errorwithouthelpSigned up anew onlinebankingcustomerGave abusinesscard to acustomerAnsweredthe phoneby the 3rdringSigned upa customerfor an autotransferFollowed upin a timelymanner withthe customerMade afollow upphone callUsedproperphoneetiquetteNamea corevalueSuggestedonlinebanking toa customerComplimenteda co-worker

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a conversation with customer not related to banking
  2. Thanked a customer for their business
  3. Talked about benefits instead of products
  4. Warm transferred a call
  5. Signed a customer up for estatements
  6. Made a referral
  7. Suggested a product to a customer
  8. Used customer's name in conversation
  9. Greeted customer with Good Morning today
  10. Helped a new employee
  11. Ask customer "if there was anything else I would assist with today"
  12. Worked as a TEAM
  13. Dealt with an unhappy customer
  14. Resolved an error without help
  15. Signed up a new online banking customer
  16. Gave a business card to a customer
  17. Answered the phone by the 3rd ring
  18. Signed up a customer for an auto transfer
  19. Followed up in a timely manner with the customer
  20. Made a follow up phone call
  21. Used proper phone etiquette
  22. Name a core value
  23. Suggested online banking to a customer
  24. Complimented a co-worker