Namea corevalueUsedproperphoneetiquetteHad aconversationwith customernot related tobankingGave abusinesscard to acustomerResolvedan errorwithouthelpWorkedas aTEAMComplimenteda co-workerAnsweredthe phoneby the 3rdringTalked aboutbenefitsinstead ofproductsFollowed upin a timelymanner withthe customerSigned up anew onlinebankingcustomerSigned acustomer upforestatementsHelped anewemployeeSuggesteda productto acustomerThanked acustomerfor theirbusinessAsk customer"if there wasanything elseI would assistwith today"Made areferralSuggestedonlinebanking toa customerDealt withanunhappycustomerUsedcustomer'sname inconversationMade afollow upphone callSigned upa customerfor an autotransferGreetedcustomerwith GoodMorningtodayWarmtransferreda callNamea corevalueUsedproperphoneetiquetteHad aconversationwith customernot related tobankingGave abusinesscard to acustomerResolvedan errorwithouthelpWorkedas aTEAMComplimenteda co-workerAnsweredthe phoneby the 3rdringTalked aboutbenefitsinstead ofproductsFollowed upin a timelymanner withthe customerSigned up anew onlinebankingcustomerSigned acustomer upforestatementsHelped anewemployeeSuggesteda productto acustomerThanked acustomerfor theirbusinessAsk customer"if there wasanything elseI would assistwith today"Made areferralSuggestedonlinebanking toa customerDealt withanunhappycustomerUsedcustomer'sname inconversationMade afollow upphone callSigned upa customerfor an autotransferGreetedcustomerwith GoodMorningtodayWarmtransferreda call

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Name a core value
  2. Used proper phone etiquette
  3. Had a conversation with customer not related to banking
  4. Gave a business card to a customer
  5. Resolved an error without help
  6. Worked as a TEAM
  7. Complimented a co-worker
  8. Answered the phone by the 3rd ring
  9. Talked about benefits instead of products
  10. Followed up in a timely manner with the customer
  11. Signed up a new online banking customer
  12. Signed a customer up for estatements
  13. Helped a new employee
  14. Suggested a product to a customer
  15. Thanked a customer for their business
  16. Ask customer "if there was anything else I would assist with today"
  17. Made a referral
  18. Suggested online banking to a customer
  19. Dealt with an unhappy customer
  20. Used customer's name in conversation
  21. Made a follow up phone call
  22. Signed up a customer for an auto transfer
  23. Greeted customer with Good Morning today
  24. Warm transferred a call