Greetedcustomerwith GoodMorningtodayComplimenteda co-workerDealt withanunhappycustomerUsedcustomer'sname inconversationAnsweredthe phoneby the 3rdringSuggestedonlinebanking toa customerThanked acustomerfor theirbusinessWorkedas aTEAMGave abusinesscard to acustomerResolvedan errorwithouthelpHad aconversationwith customernot related tobankingMade areferralSuggesteda productto acustomerHelped anewemployeeNamea corevalueSigned upa customerfor an autotransferSigned up anew onlinebankingcustomerMade afollow upphone callTalked aboutbenefitsinstead ofproductsFollowed upin a timelymanner withthe customerSigned acustomer upforestatementsAsk customer"if there wasanything elseI would assistwith today"Warmtransferreda callUsedproperphoneetiquetteGreetedcustomerwith GoodMorningtodayComplimenteda co-workerDealt withanunhappycustomerUsedcustomer'sname inconversationAnsweredthe phoneby the 3rdringSuggestedonlinebanking toa customerThanked acustomerfor theirbusinessWorkedas aTEAMGave abusinesscard to acustomerResolvedan errorwithouthelpHad aconversationwith customernot related tobankingMade areferralSuggesteda productto acustomerHelped anewemployeeNamea corevalueSigned upa customerfor an autotransferSigned up anew onlinebankingcustomerMade afollow upphone callTalked aboutbenefitsinstead ofproductsFollowed upin a timelymanner withthe customerSigned acustomer upforestatementsAsk customer"if there wasanything elseI would assistwith today"Warmtransferreda callUsedproperphoneetiquette

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Greeted customer with Good Morning today
  2. Complimented a co-worker
  3. Dealt with an unhappy customer
  4. Used customer's name in conversation
  5. Answered the phone by the 3rd ring
  6. Suggested online banking to a customer
  7. Thanked a customer for their business
  8. Worked as a TEAM
  9. Gave a business card to a customer
  10. Resolved an error without help
  11. Had a conversation with customer not related to banking
  12. Made a referral
  13. Suggested a product to a customer
  14. Helped a new employee
  15. Name a core value
  16. Signed up a customer for an auto transfer
  17. Signed up a new online banking customer
  18. Made a follow up phone call
  19. Talked about benefits instead of products
  20. Followed up in a timely manner with the customer
  21. Signed a customer up for estatements
  22. Ask customer "if there was anything else I would assist with today"
  23. Warm transferred a call
  24. Used proper phone etiquette