Signed upa customerfor an autotransferSigned acustomer upforestatementsThanked acustomerfor theirbusinessUsedproperphoneetiquetteSuggesteda productto acustomerHad aconversationwith customernot related tobankingResolvedan errorwithouthelpTalked aboutbenefitsinstead ofproductsSigned up anew onlinebankingcustomerWorkedas aTEAMComplimenteda co-workerUsedcustomer'sname inconversationGreetedcustomerwith GoodMorningtodayFollowed upin a timelymanner withthe customerAsk customer"if there wasanything elseI would assistwith today"Helped anewemployeeNamea corevalueWarmtransferreda callMade afollow upphone callAnsweredthe phoneby the 3rdringSuggestedonlinebanking toa customerGave abusinesscard to acustomerDealt withanunhappycustomerMade areferralSigned upa customerfor an autotransferSigned acustomer upforestatementsThanked acustomerfor theirbusinessUsedproperphoneetiquetteSuggesteda productto acustomerHad aconversationwith customernot related tobankingResolvedan errorwithouthelpTalked aboutbenefitsinstead ofproductsSigned up anew onlinebankingcustomerWorkedas aTEAMComplimenteda co-workerUsedcustomer'sname inconversationGreetedcustomerwith GoodMorningtodayFollowed upin a timelymanner withthe customerAsk customer"if there wasanything elseI would assistwith today"Helped anewemployeeNamea corevalueWarmtransferreda callMade afollow upphone callAnsweredthe phoneby the 3rdringSuggestedonlinebanking toa customerGave abusinesscard to acustomerDealt withanunhappycustomerMade areferral

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Signed up a customer for an auto transfer
  2. Signed a customer up for estatements
  3. Thanked a customer for their business
  4. Used proper phone etiquette
  5. Suggested a product to a customer
  6. Had a conversation with customer not related to banking
  7. Resolved an error without help
  8. Talked about benefits instead of products
  9. Signed up a new online banking customer
  10. Worked as a TEAM
  11. Complimented a co-worker
  12. Used customer's name in conversation
  13. Greeted customer with Good Morning today
  14. Followed up in a timely manner with the customer
  15. Ask customer "if there was anything else I would assist with today"
  16. Helped a new employee
  17. Name a core value
  18. Warm transferred a call
  19. Made a follow up phone call
  20. Answered the phone by the 3rd ring
  21. Suggested online banking to a customer
  22. Gave a business card to a customer
  23. Dealt with an unhappy customer
  24. Made a referral