Resolvedan errorwithouthelpUsedcustomer'sname inconversationSigned upa customerfor an autotransferSuggesteda productto acustomerSigned acustomer upforestatementsUsedproperphoneetiquetteThanked acustomerfor theirbusinessSigned up anew onlinebankingcustomerTalked aboutbenefitsinstead ofproductsWarmtransferreda callWorkedas aTEAMGave abusinesscard to acustomerSuggestedonlinebanking toa customerHelped anewemployeeAnsweredthe phoneby the 3rdringGreetedcustomerwith GoodMorningtodayNamea corevalueHad aconversationwith customernot related tobankingComplimenteda co-workerAsk customer"if there wasanything elseI would assistwith today"Dealt withanunhappycustomerMade afollow upphone callFollowed upin a timelymanner withthe customerMade areferralResolvedan errorwithouthelpUsedcustomer'sname inconversationSigned upa customerfor an autotransferSuggesteda productto acustomerSigned acustomer upforestatementsUsedproperphoneetiquetteThanked acustomerfor theirbusinessSigned up anew onlinebankingcustomerTalked aboutbenefitsinstead ofproductsWarmtransferreda callWorkedas aTEAMGave abusinesscard to acustomerSuggestedonlinebanking toa customerHelped anewemployeeAnsweredthe phoneby the 3rdringGreetedcustomerwith GoodMorningtodayNamea corevalueHad aconversationwith customernot related tobankingComplimenteda co-workerAsk customer"if there wasanything elseI would assistwith today"Dealt withanunhappycustomerMade afollow upphone callFollowed upin a timelymanner withthe customerMade areferral

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolved an error without help
  2. Used customer's name in conversation
  3. Signed up a customer for an auto transfer
  4. Suggested a product to a customer
  5. Signed a customer up for estatements
  6. Used proper phone etiquette
  7. Thanked a customer for their business
  8. Signed up a new online banking customer
  9. Talked about benefits instead of products
  10. Warm transferred a call
  11. Worked as a TEAM
  12. Gave a business card to a customer
  13. Suggested online banking to a customer
  14. Helped a new employee
  15. Answered the phone by the 3rd ring
  16. Greeted customer with Good Morning today
  17. Name a core value
  18. Had a conversation with customer not related to banking
  19. Complimented a co-worker
  20. Ask customer "if there was anything else I would assist with today"
  21. Dealt with an unhappy customer
  22. Made a follow up phone call
  23. Followed up in a timely manner with the customer
  24. Made a referral