(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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convey accurate information
Explain customer responsibilities
Review all product and service decisions
"we'll work together to..."
"Based on the information you've shared, we're going to..."
"I'm going to.."
Collaborate with customer
Say it with a Smile and Positivity
Explain troubleshooting steps
Provide a brief recap of why they contacted us
Explain any costs associated with appointment or service changes
Confirm understanding and that the solution meets expectations
Clarify Actions Taken and Next Steps
Offer Additional Assistance with Confidence
Review what, how, why
Update Account Notes
Confirm customer is on the same page
Offer to send text or email with additional information
Explain what to expect after the call
Link Why They Called to What You Resolved
Eliminate avoidable dead air
Confirm appointment details
"Does that make sense?"
Ensure your Customer Feels their Issue is Resolved
