(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Confirm understanding and that the solution meets expectations
"Based on the information you've shared, we're going to..."
Review all product and service decisions
"I'm going to.."
Explain any costs associated with appointment or service changes
Explain customer responsibilities
Explain what to expect after the call
Offer Additional Assistance with Confidence
Confirm customer is on the same page
Clarify Actions Taken and Next Steps
Confirm appointment details
Link Why They Called to What You Resolved
convey accurate information
Update Account Notes
Explain troubleshooting steps
Ensure your Customer Feels their Issue is Resolved
Review what, how, why
Provide a brief recap of why they contacted us
Eliminate avoidable dead air
"Does that make sense?"
"we'll work together to..."
Offer to send text or email with additional information
