(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explain any costs associated with appointment or service changes
"we'll work together to..."
Eliminate avoidable dead air
"Based on the information you've shared, we're going to..."
Confirm understanding and that the solution meets expectations
Explain troubleshooting steps
Confirm customer is on the same page
Update Account Notes
Review all product and service decisions
Explain customer responsibilities
Provide a brief recap of why they contacted us
Explain what to expect after the call
Confirm appointment details
Offer to send text or email with additional information
"I'm going to.."
convey accurate information
Ensure your Customer Feels their Issue is Resolved
