(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Based on the information you've shared, we're going to..."
Explain any costs associated with appointment or service changes
"Does that make sense?"
Ensure your Customer Feels their Issue is Resolved
Explain what to expect after the call
Clarify Actions Taken and Next Steps
Say it with a Smile and Positivity
Review all product and service decisions
Confirm understanding and that the solution meets expectations
"I'm going to.."
Confirm customer is on the same page
Collaborate with customer
Link Why They Called to What You Resolved
Offer to send text or email with additional information
