(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Clarify Actions Taken and Next Steps
Explain customer responsibilities
"Based on the information you've shared, we're going to..."
Confirm appointment details
Confirm customer is on the same page
convey accurate information
Update Account Notes
Collaborate with customer
Explain what to expect after the call
"Does that make sense?"
Offer Additional Assistance with Confidence
Link Why They Called to What You Resolved
Review what, how, why
Ensure your Customer Feels their Issue is Resolved
Confirm understanding and that the solution meets expectations
Say it with a Smile and Positivity
"we'll work together to..."
Explain troubleshooting steps
Provide a brief recap of why they contacted us
Explain any costs associated with appointment or service changes
Eliminate avoidable dead air
"I'm going to.."
Review all product and service decisions
Offer to send text or email with additional information
