(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offer Additional Assistance with Confidence
Explain what to expect after the call
convey accurate information
Review all product and service decisions
Collaborate with customer
Ensure your Customer Feels their Issue is Resolved
Explain customer responsibilities
Confirm understanding and that the solution meets expectations
Say it with a Smile and Positivity
Clarify Actions Taken and Next Steps
Review what, how, why
Confirm appointment details
"we'll work together to..."
Explain troubleshooting steps
Offer to send text or email with additional information
Update Account Notes
"Based on the information you've shared, we're going to..."
Provide a brief recap of why they contacted us
"Does that make sense?"
"I'm going to.."
Explain any costs associated with appointment or service changes
