(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Collaborate with customer
Say it with a Smile and Positivity
Confirm appointment details
Eliminate avoidable dead air
Explain customer responsibilities
Explain troubleshooting steps
Explain what to expect after the call
Review what, how, why
Review all product and service decisions
Update Account Notes
Link Why They Called to What You Resolved
Explain any costs associated with appointment or service changes
Ensure your Customer Feels their Issue is Resolved
Provide a brief recap of why they contacted us
"I'm going to.."
Offer Additional Assistance with Confidence
"we'll work together to..."
Confirm understanding and that the solution meets expectations
Offer to send text or email with additional information
Confirm customer is on the same page
"Does that make sense?"
Clarify Actions Taken and Next Steps
"Based on the information you've shared, we're going to..."
