(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Does that make sense?"
Explain troubleshooting steps
Offer to send text or email with additional information
Confirm understanding and that the solution meets expectations
Update Account Notes
convey accurate information
Say it with a Smile and Positivity
Explain what to expect after the call
Collaborate with customer
"I'm going to.."
Review all product and service decisions
Clarify Actions Taken and Next Steps
Ensure your Customer Feels their Issue is Resolved
Explain customer responsibilities
"Based on the information you've shared, we're going to..."
Link Why They Called to What You Resolved
Provide a brief recap of why they contacted us
Explain any costs associated with appointment or service changes
