(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Confirm customer is on the same page
Review what, how, why
Offer Additional Assistance with Confidence
Link Why They Called to What You Resolved
Explain customer responsibilities
"Does that make sense?"
Explain troubleshooting steps
Offer to send text or email with additional information
Update Account Notes
Say it with a Smile and Positivity
Ensure your Customer Feels their Issue is Resolved
Collaborate with customer
"I'm going to.."
Clarify Actions Taken and Next Steps
"Based on the information you've shared, we're going to..."
Explain what to expect after the call
Eliminate avoidable dead air
Confirm appointment details
Explain any costs associated with appointment or service changes
Review all product and service decisions
"we'll work together to..."
convey accurate information
Provide a brief recap of why they contacted us
Confirm understanding and that the solution meets expectations
