(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Review what, how, why
Link Why They Called to What You Resolved
convey accurate information
Collaborate with customer
Explain customer responsibilities
Explain any costs associated with appointment or service changes
Ensure your Customer Feels their Issue is Resolved
Review all product and service decisions
"Based on the information you've shared, we're going to..."
Confirm customer is on the same page
Eliminate avoidable dead air
"Does that make sense?"
Explain what to expect after the call
"we'll work together to..."
Offer Additional Assistance with Confidence
Explain troubleshooting steps
Update Account Notes
Clarify Actions Taken and Next Steps
Confirm understanding and that the solution meets expectations
Say it with a Smile and Positivity
Confirm appointment details
"I'm going to.."
Provide a brief recap of why they contacted us
Offer to send text or email with additional information
