(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offer Additional Assistance with Confidence
Explain troubleshooting steps
Explain what to expect after the call
"I'm going to.."
Confirm understanding and that the solution meets expectations
Explain any costs associated with appointment or service changes
Say it with a Smile and Positivity
Confirm appointment details
Offer to send text or email with additional information
convey accurate information
Provide a brief recap of why they contacted us
Collaborate with customer
Clarify Actions Taken and Next Steps
Link Why They Called to What You Resolved
Ensure your Customer Feels their Issue is Resolved
"we'll work together to..."
Update Account Notes
Eliminate avoidable dead air
"Does that make sense?"
Confirm customer is on the same page
Review what, how, why
Explain customer responsibilities
"Based on the information you've shared, we're going to..."
