Explain anycosts associatedwithappointment orservice changes"we'llworktogetherto..."Eliminateavoidabledead air"Based on theinformationyou'veshared, we'regoing to..."Confirmunderstandingand that thesolution meetsexpectationsExplaintroubleshootingstepsConfirmcustomeris on thesame pageUpdateAccountNotesReview allproduct andservicedecisionsExplaincustomerresponsibilitiesProvide abrief recap ofwhy theycontacted usExplain whatto expectafter the callConfirmappointmentdetailsOffer to sendtext or emailwithadditionalinformation"I'mgoingto.."conveyaccurateinformationEnsure yourCustomerFeels theirIssue isResolvedClarifyActionsTaken andNext StepsCollaboratewithcustomerSay it witha SmileandPositivityLink WhyThey Calledto What YouResolved"Doesthat makesense?"Reviewwhat,how, whyOfferAdditionalAssistancewithConfidenceExplain anycosts associatedwithappointment orservice changes"we'llworktogetherto..."Eliminateavoidabledead air"Based on theinformationyou'veshared, we'regoing to..."Confirmunderstandingand that thesolution meetsexpectationsExplaintroubleshootingstepsConfirmcustomeris on thesame pageUpdateAccountNotesReview allproduct andservicedecisionsExplaincustomerresponsibilitiesProvide abrief recap ofwhy theycontacted usExplain whatto expectafter the callConfirmappointmentdetailsOffer to sendtext or emailwithadditionalinformation"I'mgoingto.."conveyaccurateinformationEnsure yourCustomerFeels theirIssue isResolvedClarifyActionsTaken andNext StepsCollaboratewithcustomerSay it witha SmileandPositivityLink WhyThey Calledto What YouResolved"Doesthat makesense?"Reviewwhat,how, whyOfferAdditionalAssistancewithConfidence

Set Clear Expectations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain any costs associated with appointment or service changes
  2. "we'll work together to..."
  3. Eliminate avoidable dead air
  4. "Based on the information you've shared, we're going to..."
  5. Confirm understanding and that the solution meets expectations
  6. Explain troubleshooting steps
  7. Confirm customer is on the same page
  8. Update Account Notes
  9. Review all product and service decisions
  10. Explain customer responsibilities
  11. Provide a brief recap of why they contacted us
  12. Explain what to expect after the call
  13. Confirm appointment details
  14. Offer to send text or email with additional information
  15. "I'm going to.."
  16. convey accurate information
  17. Ensure your Customer Feels their Issue is Resolved
  18. Clarify Actions Taken and Next Steps
  19. Collaborate with customer
  20. Say it with a Smile and Positivity
  21. Link Why They Called to What You Resolved
  22. "Does that make sense?"
  23. Review what, how, why
  24. Offer Additional Assistance with Confidence