(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Update Account Notes
Offer Additional Assistance with Confidence
Confirm customer is on the same page
Explain customer responsibilities
Explain any costs associated with appointment or service changes
Collaborate with customer
"Does that make sense?"
Ensure your Customer Feels their Issue is Resolved
Clarify Actions Taken and Next Steps
"we'll work together to..."
Explain what to expect after the call
Provide a brief recap of why they contacted us
"Based on the information you've shared, we're going to..."
Offer to send text or email with additional information
"I'm going to.."
convey accurate information
Link Why They Called to What You Resolved
Confirm understanding and that the solution meets expectations
