(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explain troubleshooting steps
Collaborate with customer
Review what, how, why
Ensure your Customer Feels their Issue is Resolved
Say it with a Smile and Positivity
Confirm appointment details
"Does that make sense?"
convey accurate information
Eliminate avoidable dead air
"Based on the information you've shared, we're going to..."
"I'm going to.."
Link Why They Called to What You Resolved
Explain customer responsibilities
Confirm customer is on the same page
Offer Additional Assistance with Confidence
"we'll work together to..."
Provide a brief recap of why they contacted us
Review all product and service decisions
Offer to send text or email with additional information
Confirm understanding and that the solution meets expectations
Explain what to expect after the call
Explain any costs associated with appointment or service changes
