Eliminateavoidabledead airClarifyActionsTaken andNext Steps"Doesthat makesense?"OfferAdditionalAssistancewithConfidence"we'llworktogetherto..."ConfirmappointmentdetailsEnsure yourCustomerFeels theirIssue isResolvedSay it witha SmileandPositivityReviewwhat,how, whyUpdateAccountNotesExplain anycosts associatedwithappointment orservice changesconveyaccurateinformationExplain whatto expectafter the callOffer to sendtext or emailwithadditionalinformationExplaintroubleshootingstepsReview allproduct andservicedecisionsConfirmunderstandingand that thesolution meetsexpectations"Based on theinformationyou'veshared, we'regoing to..."Confirmcustomeris on thesame pageLink WhyThey Calledto What YouResolved"I'mgoingto.."CollaboratewithcustomerProvide abrief recap ofwhy theycontacted usExplaincustomerresponsibilitiesEliminateavoidabledead airClarifyActionsTaken andNext Steps"Doesthat makesense?"OfferAdditionalAssistancewithConfidence"we'llworktogetherto..."ConfirmappointmentdetailsEnsure yourCustomerFeels theirIssue isResolvedSay it witha SmileandPositivityReviewwhat,how, whyUpdateAccountNotesExplain anycosts associatedwithappointment orservice changesconveyaccurateinformationExplain whatto expectafter the callOffer to sendtext or emailwithadditionalinformationExplaintroubleshootingstepsReview allproduct andservicedecisionsConfirmunderstandingand that thesolution meetsexpectations"Based on theinformationyou'veshared, we'regoing to..."Confirmcustomeris on thesame pageLink WhyThey Calledto What YouResolved"I'mgoingto.."CollaboratewithcustomerProvide abrief recap ofwhy theycontacted usExplaincustomerresponsibilities

Set Clear Expectations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Eliminate avoidable dead air
  2. Clarify Actions Taken and Next Steps
  3. "Does that make sense?"
  4. Offer Additional Assistance with Confidence
  5. "we'll work together to..."
  6. Confirm appointment details
  7. Ensure your Customer Feels their Issue is Resolved
  8. Say it with a Smile and Positivity
  9. Review what, how, why
  10. Update Account Notes
  11. Explain any costs associated with appointment or service changes
  12. convey accurate information
  13. Explain what to expect after the call
  14. Offer to send text or email with additional information
  15. Explain troubleshooting steps
  16. Review all product and service decisions
  17. Confirm understanding and that the solution meets expectations
  18. "Based on the information you've shared, we're going to..."
  19. Confirm customer is on the same page
  20. Link Why They Called to What You Resolved
  21. "I'm going to.."
  22. Collaborate with customer
  23. Provide a brief recap of why they contacted us
  24. Explain customer responsibilities