(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Link Why They Called to What You Resolved
Confirm understanding and that the solution meets expectations
"I'm going to.."
Confirm customer is on the same page
"Does that make sense?"
Review all product and service decisions
Explain what to expect after the call
"we'll work together to..."
Review what, how, why
Ensure your Customer Feels their Issue is Resolved
"Based on the information you've shared, we're going to..."
Clarify Actions Taken and Next Steps
Explain customer responsibilities
Collaborate with customer
convey accurate information
Update Account Notes
Provide a brief recap of why they contacted us
Confirm appointment details
Say it with a Smile and Positivity
Explain troubleshooting steps
Explain any costs associated with appointment or service changes
Eliminate avoidable dead air
Offer Additional Assistance with Confidence
Offer to send text or email with additional information
