This bingo card has a free space and 24 words: "I'm going to..", Clarify Actions Taken and Next Steps, Explain what to expect after the call, Collaborate with customer, Confirm customer is on the same page, Offer to send text or email with additional information, Link Why They Called to What You Resolved, Confirm appointment details, Ensure your Customer Feels their Issue is Resolved, Update Account Notes, Explain troubleshooting steps, Offer Additional Assistance with Confidence, Say it with a Smile and Positivity, Provide a brief recap of why they contacted us, "Does that make sense?", Confirm understanding and that the solution meets expectations, Review what, how, why, Eliminate avoidable dead air, Explain customer responsibilities, Review all product and service decisions, Explain any costs associated with appointment or service changes, convey accurate information, "Based on the information you've shared, we're going to..." and "we'll work together to...".
FCR BINGO | Service BDC Phone Bingo | Service BDC Phone Bingo | Saving by Numbers Bingo! | Customer Appreciation Bingo
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
Tip: If you want your game to last longer (on average), add more unique words/images to it.
