Used template in Teams Set up text messaging Properly Authenticated a call using two forms of ID Logged back in from lunch ON TIME Documented File Sent rental letter Confirmed All Contact Info Set up digital payment Checked Future & Pending Task Threw Your Headset Waited on hold for CRO Updated Damages Updated liability Read rental script Emailed Estimate Rolled Eyes while on a call Completed MIC-I & MIC- C on same claim Got coffee on break ACW goal at or under 1:30 by the end of the day Checked Alerts Issued QCP Payment Sent applause point to team mate Used Reflective Statement Completed 5 task by the end the day Used template in Teams Set up text messaging Properly Authenticated a call using two forms of ID Logged back in from lunch ON TIME Documented File Sent rental letter Confirmed All Contact Info Set up digital payment Checked Future & Pending Task Threw Your Headset Waited on hold for CRO Updated Damages Updated liability Read rental script Emailed Estimate Rolled Eyes while on a call Completed MIC-I & MIC- C on same claim Got coffee on break ACW goal at or under 1:30 by the end of the day Checked Alerts Issued QCP Payment Sent applause point to team mate Used Reflective Statement Completed 5 task by the end the day
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Used template in Teams
G-Set up text messaging
B-Properly Authenticated a call using two forms of ID
O-Logged back in from lunch ON TIME
G-Documented File
O-Sent rental letter
B-Confirmed All Contact Info
N-Set up digital payment
I-Checked Future & Pending Task
O-Threw Your Headset
I-Waited on hold for CRO
O-Updated Damages
B-Updated liability
B-Read rental script
N-Emailed Estimate
B-Rolled Eyes while on a call
I-Completed MIC-I & MIC-C on same claim
O-Got coffee on break
I-ACW goal at or under 1:30 by the end of the day
N-Checked Alerts
G-Issued QCP Payment
G-Sent applause point to team mate
G-Used Reflective Statement
I-Completed 5 task by the end the day