Completed MIC-I & MIC- C on same claim Emailed Estimate Properly Authenticated a call using two forms of ID Checked Future & Pending Task Waited on hold for CRO Threw Your Headset Checked Alerts Used template in Teams Read rental script ACW goal at or under 1:30 by the end of the day Got coffee on break Confirmed All Contact Info Rolled Eyes while on a call Updated liability Issued QCP Payment Documented File Sent rental letter Sent applause point to team mate Updated Damages Set up text messaging Logged back in from lunch ON TIME Set up digital payment Completed 5 task by the end the day Used Reflective Statement Completed MIC-I & MIC- C on same claim Emailed Estimate Properly Authenticated a call using two forms of ID Checked Future & Pending Task Waited on hold for CRO Threw Your Headset Checked Alerts Used template in Teams Read rental script ACW goal at or under 1:30 by the end of the day Got coffee on break Confirmed All Contact Info Rolled Eyes while on a call Updated liability Issued QCP Payment Documented File Sent rental letter Sent applause point to team mate Updated Damages Set up text messaging Logged back in from lunch ON TIME Set up digital payment Completed 5 task by the end the day Used Reflective Statement
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Completed MIC-I & MIC-C on same claim
N-Emailed Estimate
B-Properly Authenticated a call using two forms of ID
I-Checked Future & Pending Task
I-Waited on hold for CRO
O-Threw Your Headset
N-Checked Alerts
N-Used template in Teams
B-Read rental script
I-ACW goal at or under 1:30 by the end of the day
O-Got coffee on break
B-Confirmed All Contact Info
B-Rolled Eyes while on a call
B-Updated liability
G-Issued QCP Payment
G-Documented File
O-Sent rental letter
G-Sent applause point to team mate
O-Updated Damages
G-Set up text messaging
O-Logged back in from lunch ON TIME
N-Set up digital payment
I-Completed 5 task by the end the day
G-Used Reflective Statement