Got coffee on break Used Reflective Statement Set up digital payment Checked Alerts Properly Authenticated a call using two forms of ID ACW goal at or under 1:30 by the end of the day Completed MIC-I & MIC- C on same claim Issued QCP Payment Checked Future & Pending Task Documented File Logged back in from lunch ON TIME Read rental script Used template in Teams Updated Damages Completed 5 task by the end the day Confirmed All Contact Info Sent applause point to team mate Emailed Estimate Rolled Eyes while on a call Updated liability Set up text messaging Waited on hold for CRO Threw Your Headset Sent rental letter Got coffee on break Used Reflective Statement Set up digital payment Checked Alerts Properly Authenticated a call using two forms of ID ACW goal at or under 1:30 by the end of the day Completed MIC-I & MIC- C on same claim Issued QCP Payment Checked Future & Pending Task Documented File Logged back in from lunch ON TIME Read rental script Used template in Teams Updated Damages Completed 5 task by the end the day Confirmed All Contact Info Sent applause point to team mate Emailed Estimate Rolled Eyes while on a call Updated liability Set up text messaging Waited on hold for CRO Threw Your Headset Sent rental letter
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Got coffee on break
G-Used Reflective Statement
N-Set up digital payment
N-Checked Alerts
B-Properly Authenticated a call using two forms of ID
I-ACW goal at or under 1:30 by the end of the day
I-Completed MIC-I & MIC-C on same claim
G-Issued QCP Payment
I-Checked Future & Pending Task
G-Documented File
O-Logged back in from lunch ON TIME
B-Read rental script
N-Used template in Teams
O-Updated Damages
I-Completed 5 task by the end the day
B-Confirmed All Contact Info
G-Sent applause point to team mate
N-Emailed Estimate
B-Rolled Eyes while on a call
B-Updated liability
G-Set up text messaging
I-Waited on hold for CRO
O-Threw Your Headset
O-Sent rental letter