(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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N-Checked Alerts
O-Threw Your Headset
G-Documented File
G-Issued QCP Payment
O-Sent rental letter
O-Logged back in from lunch ON TIME
O-Updated Damages
N-Used template in Teams
G-Used Reflective Statement
B-Read rental script
B-Rolled Eyes while on a call
O-Got coffee on break
B-Updated liability
I-Waited on hold for CRO
B-Confirmed All Contact Info
N-Emailed Estimate
B-Properly Authenticated a call using two forms of ID