Emailed Estimate Read rental script Got coffee on break Properly Authenticated a call using two forms of ID Checked Alerts Rolled Eyes while on a call Waited on hold for CRO Used template in Teams Updated Damages Used Reflective Statement Completed MIC-I & MIC- C on same claim Documented File Set up digital payment Sent applause point to team mate Updated liability Logged back in from lunch ON TIME Confirmed All Contact Info Completed 5 task by the end the day Set up text messaging Sent rental letter Issued QCP Payment Threw Your Headset ACW goal at or under 1:30 by the end of the day Checked Future & Pending Task Emailed Estimate Read rental script Got coffee on break Properly Authenticated a call using two forms of ID Checked Alerts Rolled Eyes while on a call Waited on hold for CRO Used template in Teams Updated Damages Used Reflective Statement Completed MIC-I & MIC- C on same claim Documented File Set up digital payment Sent applause point to team mate Updated liability Logged back in from lunch ON TIME Confirmed All Contact Info Completed 5 task by the end the day Set up text messaging Sent rental letter Issued QCP Payment Threw Your Headset ACW goal at or under 1:30 by the end of the day Checked Future & Pending Task
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Emailed Estimate
B-Read rental script
O-Got coffee on break
B-Properly Authenticated a call using two forms of ID
N-Checked Alerts
B-Rolled Eyes while on a call
I-Waited on hold for CRO
N-Used template in Teams
O-Updated Damages
G-Used Reflective Statement
I-Completed MIC-I & MIC-C on same claim
G-Documented File
N-Set up digital payment
G-Sent applause point to team mate
B-Updated liability
O-Logged back in from lunch ON TIME
B-Confirmed All Contact Info
I-Completed 5 task by the end the day
G-Set up text messaging
O-Sent rental letter
G-Issued QCP Payment
O-Threw Your Headset
I-ACW goal at or under 1:30 by the end of the day
I-Checked Future & Pending Task