(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-Waited on hold for CRO
O-Logged back in from lunch ON TIME
O-Sent rental letter
G-Documented File
N-Emailed Estimate
I-Completed MIC-I & MIC-C on same claim
N-Set up digital payment
B-Updated liability
G-Issued QCP Payment
N-Checked Alerts
B-Rolled Eyes while on a call
G-Sent applause point to team mate
G-Used Reflective Statement
I-ACW goal at or under 1:30 by the end of the day
B-Read rental script
G-Set up text messaging
N-Used template in Teams
O-Got coffee on break
I-Checked Future & Pending Task
O-Threw Your Headset
O-Updated Damages
B-Properly Authenticated a call using two forms of ID