Rolled Eyes while on a call Updated Damages Sent rental letter Properly Authenticated a call using two forms of ID Got coffee on break Checked Future & Pending Task Confirmed All Contact Info ACW goal at or under 1:30 by the end of the day Completed 5 task by the end the day Completed MIC-I & MIC- C on same claim Read rental script Waited on hold for CRO Issued QCP Payment Logged back in from lunch ON TIME Updated liability Set up text messaging Checked Alerts Threw Your Headset Used Reflective Statement Used template in Teams Sent applause point to team mate Emailed Estimate Documented File Set up digital payment Rolled Eyes while on a call Updated Damages Sent rental letter Properly Authenticated a call using two forms of ID Got coffee on break Checked Future & Pending Task Confirmed All Contact Info ACW goal at or under 1:30 by the end of the day Completed 5 task by the end the day Completed MIC-I & MIC- C on same claim Read rental script Waited on hold for CRO Issued QCP Payment Logged back in from lunch ON TIME Updated liability Set up text messaging Checked Alerts Threw Your Headset Used Reflective Statement Used template in Teams Sent applause point to team mate Emailed Estimate Documented File Set up digital payment
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Rolled Eyes while on a call
O-Updated Damages
O-Sent rental letter
B-Properly Authenticated a call using two forms of ID
O-Got coffee on break
I-Checked Future & Pending Task
B-Confirmed All Contact Info
I-ACW goal at or under 1:30 by the end of the day
I-Completed 5 task by the end the day
I-Completed MIC-I & MIC-C on same claim
B-Read rental script
I-Waited on hold for CRO
G-Issued QCP Payment
O-Logged back in from lunch ON TIME
B-Updated liability
G-Set up text messaging
N-Checked Alerts
O-Threw Your Headset
G-Used Reflective Statement
N-Used template in Teams
G-Sent applause point to team mate
N-Emailed Estimate
G-Documented File
N-Set up digital payment