(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Start up a personal conversation with customer
Get a transfer from another department
Say the customer's name 3 times before the end of the Signature Response
Have a call where you had no dead air time AND no hold!
Run a speed test where the customer is getting more than 150 mbps
Update a SIM card
Help seasoned customer with first time setup
Help customer update information in Atlas (Phone #, email address, PPU, etc)
Open VEA tool
Have a customer with a tenure longer than 7 years
Get the same type of call 3 times in a row (Pay, Slow data, etc)
Run a cancel location
Get a customer's callback #
Help customer through a factory reset or send C2 Doc to empower them
Help customer update plan change
Sign customer up for T-Mobile ID
Send caller the internet App guide
Give that 5 star Signature Response!
Get customer to laugh with you
Send caller personal guarantee
Use a new C2 Doc you have never used to help customer
Create a ticket for a customer having tower issues
Send an offer code Doc (Tmo Tues, Paramount+, etc)
