(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Say the customer's name 3 times before the end of the Signature Response
Have a customer with a tenure longer than 7 years
Use a new C2 Doc you have never used to help customer
Get a customer's callback #
Sign customer up for T-Mobile ID
Run a speed test where the customer is getting more than 150 mbps
Help setting up a payment arrangement
Give that 5 star Signature Response!
Help seasoned customer with first time setup
Run a cancel location
Help customer update plan change
Get the same type of call 3 times in a row (Pay, Slow data, etc)
Send caller personal guarantee
Have a call where you had no dead air time AND no hold!
Start up a personal conversation with customer
Create a ticket for a customer having tower issues
Get customer to laugh with you
Open VEA tool
Get a transfer from another department
Update a SIM card
Send caller the internet App guide
Help customer through a factory reset or send C2 Doc to empower them
Help customer update information in Atlas (Phone #, email address, PPU, etc)
Send an offer code Doc (Tmo Tues, Paramount+, etc)