(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Get a transfer from another department
Start up a personal conversation with customer
Have a call where you had no dead air time AND no hold!
Help setting up a payment arrangement
Say the customer's name 3 times before the end of the Signature Response
Use a new C2 Doc you have never used to help customer
Send caller personal guarantee
Get a customer's callback #
Send caller the internet App guide
Open VEA tool
Help customer update information in Atlas (Phone #, email address, PPU, etc)
Run a cancel location
Have a customer with a tenure longer than 7 years
Run a speed test where the customer is getting more than 150 mbps
Update a SIM card
Give that 5 star Signature Response!
Help customer update plan change
Get customer to laugh with you
Get the same type of call 3 times in a row (Pay, Slow data, etc)
Send an offer code Doc (Tmo Tues, Paramount+, etc)
Create a ticket for a customer having tower issues
Help customer through a factory reset or send C2 Doc to empower them
