(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client calls for info they have to write down, makes you wait while they get a pen
IQ stops working
Complains that they can no longer call the branch
Tries to answer with spouses security questions
Has fraud on their account
Asks for a refund
"Do you have a notary today?"
Client wants to place a stop payment
Transfers money between accounts
Add travel notes to debit card
Needs a card limit increase
Answers security questions wrong
Doesn't know their account number
Client wants to update address/phone number
Branch doesn't answer the phone
Call that lasts less than 2 minutes
Client is morally offended that the person they called for is not immediately available
Customer doesn't have info because they are driving
Something happens in street that the entire call center rushes to see
Calls for account balance
Customer keeps you on the line for 15+ mins
Customer requests to speak with you specifically
No security questions on client profile
Customer wants the branch
Online banking password reset
Debit card is not working
Have to call Bookkeeping to search for a deposit that isn't there
Client calls in while other person screams over the whole call in the background
