(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Tries to get info on an account they are NOT on
Branch doesn't answer the phone
Client calls in while other person screams over the whole call in the background
Call that lasts less than 2 minutes
Client wants to update address/phone number
Answers security questions wrong
Client calls for info they have to write down, makes you wait while they get a pen
Customer keeps you on the line for 15+ mins
Needs a card limit increase
Online banking password reset
Customer doesn't have info because they are driving
Complains that they can no longer call the branch
Transfers money between accounts
Asks for a refund
Doesn't know their account number
Client is morally offended that the person they called for is not immediately available
Add travel notes to debit card
"Do you have a notary today?"
Debit card is not working
IQ stops working
Customer wants the branch
Calls for account balance
No security questions on client profile
Have to call Bookkeeping to search for a deposit that isn't there
Customer requests to speak with you specifically
Has fraud on their account
Something happens in street that the entire call center rushes to see
