(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client calls in while other person screams over the whole call in the background
Online banking password reset
Branch doesn't answer the phone
Client wants to place a stop payment
Debit card is not working
Tries to get info on an account they are NOT on
Doesn't know their account number
Has fraud on their account
Transfers money between accounts
Answers security questions wrong
Something happens in street that the entire call center rushes to see
Call that lasts less than 2 minutes
Have to call Bookkeeping to search for a deposit that isn't there
Customer wants the branch
Customer keeps you on the line for 15+ mins
No security questions on client profile
Tries to answer with spouses security questions
"Do you have a notary today?"
Client is morally offended that the person they called for is not immediately available
Client wants to update address/phone number
Customer requests to speak with you specifically
Complains that they can no longer call the branch
Asks for a refund
Add travel notes to debit card
Customer doesn't have info because they are driving
Client calls for info they have to write down, makes you wait while they get a pen
