(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client wants to place a stop payment
Transfers money between accounts
Online banking password reset
Tries to answer with spouses security questions
Customer doesn't have info because they are driving
Something happens in street that the entire call center rushes to see
Branch doesn't answer the phone
Doesn't know their account number
Calls for account balance
Tries to get info on an account they are NOT on
Customer requests to speak with you specifically
No security questions on client profile
Add travel notes to debit card
"Do you have a notary today?"
Call that lasts less than 2 minutes
Client is morally offended that the person they called for is not immediately available
Customer keeps you on the line for 15+ mins
Client calls in while other person screams over the whole call in the background
Needs a card limit increase
IQ stops working
Answers security questions wrong
Asks for a refund
Client calls for info they have to write down, makes you wait while they get a pen
Client wants to update address/phone number
Has fraud on their account
Debit card is not working
Complains that they can no longer call the branch
Have to call Bookkeeping to search for a deposit that isn't there
