(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer requests to speak with you specifically
Client is morally offended that the person they called for is not immediately available
Client calls in while other person screams over the whole call in the background
Client wants to update address/phone number
Add travel notes to debit card
Doesn't know their account number
Tries to get info on an account they are NOT on
No security questions on client profile
Have to call Bookkeeping to search for a deposit that isn't there
Something happens in street that the entire call center rushes to see
IQ stops working
Calls for account balance
Customer wants the branch
Asks for a refund
Customer keeps you on the line for 15+ mins
Debit card is not working
Client wants to place a stop payment
Needs a card limit increase
Online banking password reset
Complains that they can no longer call the branch
"Do you have a notary today?"
Client calls for info they have to write down, makes you wait while they get a pen
Tries to answer with spouses security questions
Branch doesn't answer the phone
Transfers money between accounts
Call that lasts less than 2 minutes
Answers security questions wrong
Has fraud on their account
Customer doesn't have info because they are driving
