(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Doesn't know their account number
Tries to answer with spouses security questions
Complains that they can no longer call the branch
"Do you have a notary today?"
Client wants to update address/phone number
IQ stops working
Tries to get info on an account they are NOT on
Online banking password reset
Has fraud on their account
No security questions on client profile
Client calls in while other person screams over the whole call in the background
Have to call Bookkeeping to search for a deposit that isn't there
Calls for account balance
Customer requests to speak with you specifically
Something happens in street that the entire call center rushes to see
Client wants to place a stop payment
Client calls for info they have to write down, makes you wait while they get a pen
Customer doesn't have info because they are driving
Branch doesn't answer the phone
Answers security questions wrong
Customer wants the branch
Call that lasts less than 2 minutes
Add travel notes to debit card
Debit card is not working
Asks for a refund
Transfers money between accounts
Customer keeps you on the line for 15+ mins
Client is morally offended that the person they called for is not immediately available
