(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Tries to get info on an account they are NOT on
Customer keeps you on the line for 15+ mins
"Do you have a notary today?"
Online banking password reset
Customer doesn't have info because they are driving
Complains that they can no longer call the branch
Client wants to update address/phone number
Answers security questions wrong
Has fraud on their account
Client is morally offended that the person they called for is not immediately available
Client calls for info they have to write down, makes you wait while they get a pen
Doesn't know their account number
Needs a card limit increase
Tries to answer with spouses security questions
Asks for a refund
Have to call Bookkeeping to search for a deposit that isn't there
Customer wants the branch
Add travel notes to debit card
Something happens in street that the entire call center rushes to see
Debit card is not working
IQ stops working
Calls for account balance
Customer requests to speak with you specifically
Branch doesn't answer the phone
Transfers money between accounts
Client calls in while other person screams over the whole call in the background
