(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer keeps you on the line for 15+ mins
Debit card is not working
Transfers money between accounts
No security questions on client profile
Asks for a refund
Customer requests to speak with you specifically
Branch doesn't answer the phone
Complains that they can no longer call the branch
Client calls for info they have to write down, makes you wait while they get a pen
Online banking password reset
Has fraud on their account
IQ stops working
Tries to get info on an account they are NOT on
Customer doesn't have info because they are driving
Needs a card limit increase
Something happens in street that the entire call center rushes to see
Call that lasts less than 2 minutes
Client wants to update address/phone number
Client is morally offended that the person they called for is not immediately available
"Do you have a notary today?"
Have to call Bookkeeping to search for a deposit that isn't there
Tries to answer with spouses security questions
Answers security questions wrong
Customer wants the branch
Client calls in while other person screams over the whole call in the background
