Completed allsteps in theACH revokeprocess withno errorsProcessed5VoicemailsCompleteda LPTransferredCustomerto NBProcessed3DefermentsCompleted10 ChatInteractionsHandled15inboundcallsMade 35OutboundCallsSuccessfullykept acustomer fromcompleting aACH RevokeCompletedall yourassignedfollow-upsFREEExplainedPaydowntocustomerMade 25OutboundCallsCustomerexpressedsatisfaction withthe service youprovidedHandled30EmailsHad acustomer saytheir Bankaccount washackedReceiveda QA scoreof 90% orhigherCompleteda PIF byDebit Cardfor $300+RecommendedVIP to acustomerClosed5 SpamEmailsReceiveda QAscore of100%CollectedPaymentfrom MissedPaymentsReportFinished allfirst call/emailon MissedPaymentReportSuccessfullyde-escalatedan upsetcustomerCompleteda due datechangeCustomerasked for arevoke priorto their firstpaymentMade 50OutboundCallsTransferredcustomertoRecoveryHelp yourteammatewith aquestionCompleted allsteps in theACH revokeprocess withno errorsProcessed5VoicemailsCompleteda LPTransferredCustomerto NBProcessed3DefermentsCompleted10 ChatInteractionsHandled15inboundcallsMade 35OutboundCallsSuccessfullykept acustomer fromcompleting aACH RevokeCompletedall yourassignedfollow-upsFREEExplainedPaydowntocustomerMade 25OutboundCallsCustomerexpressedsatisfaction withthe service youprovidedHandled30EmailsHad acustomer saytheir Bankaccount washackedReceiveda QA scoreof 90% orhigherCompleteda PIF byDebit Cardfor $300+RecommendedVIP to acustomerClosed5 SpamEmailsReceiveda QAscore of100%CollectedPaymentfrom MissedPaymentsReportFinished allfirst call/emailon MissedPaymentReportSuccessfullyde-escalatedan upsetcustomerCompleteda due datechangeCustomerasked for arevoke priorto their firstpaymentMade 50OutboundCallsTransferredcustomertoRecoveryHelp yourteammatewith aquestion

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed all steps in the ACH revoke process with no errors
  2. Processed 5 Voicemails
  3. Completed a LP
  4. Transferred Customer to NB
  5. Processed 3 Deferments
  6. Completed 10 Chat Interactions
  7. Handled 15 inbound calls
  8. Made 35 Outbound Calls
  9. Successfully kept a customer from completing a ACH Revoke
  10. Completed all your assigned follow-ups
  11. FREE
  12. Explained Paydown to customer
  13. Made 25 Outbound Calls
  14. Customer expressed satisfaction with the service you provided
  15. Handled 30 Emails
  16. Had a customer say their Bank account was hacked
  17. Received a QA score of 90% or higher
  18. Completed a PIF by Debit Card for $300+
  19. Recommended VIP to a customer
  20. Closed 5 Spam Emails
  21. Received a QA score of 100%
  22. Collected Payment from Missed Payments Report
  23. Finished all first call/email on Missed Payment Report
  24. Successfully de-escalated an upset customer
  25. Completed a due date change
  26. Customer asked for a revoke prior to their first payment
  27. Made 50 Outbound Calls
  28. Transferred customer to Recovery
  29. Help your teammate with a question