Completeda LPSuccessfullyde-escalatedan upsetcustomerMade 25OutboundCallsTransferredCustomerto NBFinished allfirst call/emailon MissedPaymentReportTransferredcustomertoRecoveryHad acustomer saytheir Bankaccount washackedCompletedall yourassignedfollow-upsReceiveda QA scoreof 90% orhigherSuccessfullykept acustomer fromcompleting aACH RevokeCompleted10 ChatInteractionsCollectedPaymentfrom MissedPaymentsReportRecommendedVIP to acustomerClosed5 SpamEmailsCompleteda PIF byDebit Cardfor $300+ExplainedPaydowntocustomerHelp yourteammatewith aquestionCompleteda due datechangeMade 35OutboundCallsReceiveda QAscore of100%Customerasked for arevoke priorto their firstpaymentHandled15inboundcallsCustomerexpressedsatisfaction withthe service youprovidedCompleted allsteps in theACH revokeprocess withno errorsProcessed5VoicemailsFREEMade 50OutboundCallsProcessed3DefermentsHandled30EmailsCompleteda LPSuccessfullyde-escalatedan upsetcustomerMade 25OutboundCallsTransferredCustomerto NBFinished allfirst call/emailon MissedPaymentReportTransferredcustomertoRecoveryHad acustomer saytheir Bankaccount washackedCompletedall yourassignedfollow-upsReceiveda QA scoreof 90% orhigherSuccessfullykept acustomer fromcompleting aACH RevokeCompleted10 ChatInteractionsCollectedPaymentfrom MissedPaymentsReportRecommendedVIP to acustomerClosed5 SpamEmailsCompleteda PIF byDebit Cardfor $300+ExplainedPaydowntocustomerHelp yourteammatewith aquestionCompleteda due datechangeMade 35OutboundCallsReceiveda QAscore of100%Customerasked for arevoke priorto their firstpaymentHandled15inboundcallsCustomerexpressedsatisfaction withthe service youprovidedCompleted allsteps in theACH revokeprocess withno errorsProcessed5VoicemailsFREEMade 50OutboundCallsProcessed3DefermentsHandled30Emails

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed a LP
  2. Successfully de-escalated an upset customer
  3. Made 25 Outbound Calls
  4. Transferred Customer to NB
  5. Finished all first call/email on Missed Payment Report
  6. Transferred customer to Recovery
  7. Had a customer say their Bank account was hacked
  8. Completed all your assigned follow-ups
  9. Received a QA score of 90% or higher
  10. Successfully kept a customer from completing a ACH Revoke
  11. Completed 10 Chat Interactions
  12. Collected Payment from Missed Payments Report
  13. Recommended VIP to a customer
  14. Closed 5 Spam Emails
  15. Completed a PIF by Debit Card for $300+
  16. Explained Paydown to customer
  17. Help your teammate with a question
  18. Completed a due date change
  19. Made 35 Outbound Calls
  20. Received a QA score of 100%
  21. Customer asked for a revoke prior to their first payment
  22. Handled 15 inbound calls
  23. Customer expressed satisfaction with the service you provided
  24. Completed all steps in the ACH revoke process with no errors
  25. Processed 5 Voicemails
  26. FREE
  27. Made 50 Outbound Calls
  28. Processed 3 Deferments
  29. Handled 30 Emails