Receiveda QA scoreof 90% orhigherProcessed3DefermentsProcessed5VoicemailsCompleted allsteps in theACH revokeprocess withno errorsCustomerasked for arevoke priorto their firstpaymentHandled30EmailsMade 35OutboundCallsCompleteda LPHandled15inboundcallsMade 50OutboundCallsCompletedall yourassignedfollow-upsHelp yourteammatewith aquestionCustomerexpressedsatisfaction withthe service youprovidedReceiveda QAscore of100%CollectedPaymentfrom MissedPaymentsReportMade 25OutboundCallsRecommendedVIP to acustomerTransferredCustomerto NBCompleteda due datechangeSuccessfullyde-escalatedan upsetcustomerFinished allfirst call/emailon MissedPaymentReportFREEExplainedPaydowntocustomerSuccessfullykept acustomer fromcompleting aACH RevokeCompleteda PIF byDebit Cardfor $300+Completed10 ChatInteractionsHad acustomer saytheir Bankaccount washackedTransferredcustomertoRecoveryClosed5 SpamEmailsReceiveda QA scoreof 90% orhigherProcessed3DefermentsProcessed5VoicemailsCompleted allsteps in theACH revokeprocess withno errorsCustomerasked for arevoke priorto their firstpaymentHandled30EmailsMade 35OutboundCallsCompleteda LPHandled15inboundcallsMade 50OutboundCallsCompletedall yourassignedfollow-upsHelp yourteammatewith aquestionCustomerexpressedsatisfaction withthe service youprovidedReceiveda QAscore of100%CollectedPaymentfrom MissedPaymentsReportMade 25OutboundCallsRecommendedVIP to acustomerTransferredCustomerto NBCompleteda due datechangeSuccessfullyde-escalatedan upsetcustomerFinished allfirst call/emailon MissedPaymentReportFREEExplainedPaydowntocustomerSuccessfullykept acustomer fromcompleting aACH RevokeCompleteda PIF byDebit Cardfor $300+Completed10 ChatInteractionsHad acustomer saytheir Bankaccount washackedTransferredcustomertoRecoveryClosed5 SpamEmails

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a QA score of 90% or higher
  2. Processed 3 Deferments
  3. Processed 5 Voicemails
  4. Completed all steps in the ACH revoke process with no errors
  5. Customer asked for a revoke prior to their first payment
  6. Handled 30 Emails
  7. Made 35 Outbound Calls
  8. Completed a LP
  9. Handled 15 inbound calls
  10. Made 50 Outbound Calls
  11. Completed all your assigned follow-ups
  12. Help your teammate with a question
  13. Customer expressed satisfaction with the service you provided
  14. Received a QA score of 100%
  15. Collected Payment from Missed Payments Report
  16. Made 25 Outbound Calls
  17. Recommended VIP to a customer
  18. Transferred Customer to NB
  19. Completed a due date change
  20. Successfully de-escalated an upset customer
  21. Finished all first call/email on Missed Payment Report
  22. FREE
  23. Explained Paydown to customer
  24. Successfully kept a customer from completing a ACH Revoke
  25. Completed a PIF by Debit Card for $300+
  26. Completed 10 Chat Interactions
  27. Had a customer say their Bank account was hacked
  28. Transferred customer to Recovery
  29. Closed 5 Spam Emails