Had acustomer saytheir Bankaccount washackedCustomerexpressedsatisfaction withthe service youprovidedCompleteda due datechangeClosed5 SpamEmailsMade 50OutboundCallsMade 35OutboundCallsHandled30EmailsReceiveda QAscore of100%TransferredCustomerto NBFREEMade 25OutboundCallsHandled15inboundcallsTransferredcustomertoRecoveryReceiveda QA scoreof 90% orhigherCompleteda PIF byDebit Cardfor $300+Completeda LPCompleted10 ChatInteractionsProcessed3DefermentsCollectedPaymentfrom MissedPaymentsReportCustomerasked for arevoke priorto their firstpaymentSuccessfullyde-escalatedan upsetcustomerSuccessfullykept acustomer fromcompleting aACH RevokeFinished allfirst call/emailon MissedPaymentReportExplainedPaydowntocustomerCompleted allsteps in theACH revokeprocess withno errorsRecommendedVIP to acustomerProcessed5VoicemailsCompletedall yourassignedfollow-upsHelp yourteammatewith aquestionHad acustomer saytheir Bankaccount washackedCustomerexpressedsatisfaction withthe service youprovidedCompleteda due datechangeClosed5 SpamEmailsMade 50OutboundCallsMade 35OutboundCallsHandled30EmailsReceiveda QAscore of100%TransferredCustomerto NBFREEMade 25OutboundCallsHandled15inboundcallsTransferredcustomertoRecoveryReceiveda QA scoreof 90% orhigherCompleteda PIF byDebit Cardfor $300+Completeda LPCompleted10 ChatInteractionsProcessed3DefermentsCollectedPaymentfrom MissedPaymentsReportCustomerasked for arevoke priorto their firstpaymentSuccessfullyde-escalatedan upsetcustomerSuccessfullykept acustomer fromcompleting aACH RevokeFinished allfirst call/emailon MissedPaymentReportExplainedPaydowntocustomerCompleted allsteps in theACH revokeprocess withno errorsRecommendedVIP to acustomerProcessed5VoicemailsCompletedall yourassignedfollow-upsHelp yourteammatewith aquestion

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a customer say their Bank account was hacked
  2. Customer expressed satisfaction with the service you provided
  3. Completed a due date change
  4. Closed 5 Spam Emails
  5. Made 50 Outbound Calls
  6. Made 35 Outbound Calls
  7. Handled 30 Emails
  8. Received a QA score of 100%
  9. Transferred Customer to NB
  10. FREE
  11. Made 25 Outbound Calls
  12. Handled 15 inbound calls
  13. Transferred customer to Recovery
  14. Received a QA score of 90% or higher
  15. Completed a PIF by Debit Card for $300+
  16. Completed a LP
  17. Completed 10 Chat Interactions
  18. Processed 3 Deferments
  19. Collected Payment from Missed Payments Report
  20. Customer asked for a revoke prior to their first payment
  21. Successfully de-escalated an upset customer
  22. Successfully kept a customer from completing a ACH Revoke
  23. Finished all first call/email on Missed Payment Report
  24. Explained Paydown to customer
  25. Completed all steps in the ACH revoke process with no errors
  26. Recommended VIP to a customer
  27. Processed 5 Voicemails
  28. Completed all your assigned follow-ups
  29. Help your teammate with a question