Completeda due datechangeClosed5 SpamEmailsCompleteda PIF byDebit Cardfor $300+TransferredCustomerto NBCompletedall yourassignedfollow-upsMade 35OutboundCallsCustomerasked for arevoke priorto their firstpaymentProcessed5VoicemailsHandled15inboundcallsRecommendedVIP to acustomerCompleted allsteps in theACH revokeprocess withno errorsCompleted10 ChatInteractionsSuccessfullyde-escalatedan upsetcustomerExplainedPaydowntocustomerHelp yourteammatewith aquestionMade 25OutboundCallsReceiveda QA scoreof 90% orhigherFinished allfirst call/emailon MissedPaymentReportHad acustomer saytheir Bankaccount washackedReceiveda QAscore of100%Processed3DefermentsFREECompleteda LPSuccessfullykept acustomer fromcompleting aACH RevokeCollectedPaymentfrom MissedPaymentsReportCustomerexpressedsatisfaction withthe service youprovidedMade 50OutboundCallsHandled30EmailsTransferredcustomertoRecoveryCompleteda due datechangeClosed5 SpamEmailsCompleteda PIF byDebit Cardfor $300+TransferredCustomerto NBCompletedall yourassignedfollow-upsMade 35OutboundCallsCustomerasked for arevoke priorto their firstpaymentProcessed5VoicemailsHandled15inboundcallsRecommendedVIP to acustomerCompleted allsteps in theACH revokeprocess withno errorsCompleted10 ChatInteractionsSuccessfullyde-escalatedan upsetcustomerExplainedPaydowntocustomerHelp yourteammatewith aquestionMade 25OutboundCallsReceiveda QA scoreof 90% orhigherFinished allfirst call/emailon MissedPaymentReportHad acustomer saytheir Bankaccount washackedReceiveda QAscore of100%Processed3DefermentsFREECompleteda LPSuccessfullykept acustomer fromcompleting aACH RevokeCollectedPaymentfrom MissedPaymentsReportCustomerexpressedsatisfaction withthe service youprovidedMade 50OutboundCallsHandled30EmailsTransferredcustomertoRecovery

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed a due date change
  2. Closed 5 Spam Emails
  3. Completed a PIF by Debit Card for $300+
  4. Transferred Customer to NB
  5. Completed all your assigned follow-ups
  6. Made 35 Outbound Calls
  7. Customer asked for a revoke prior to their first payment
  8. Processed 5 Voicemails
  9. Handled 15 inbound calls
  10. Recommended VIP to a customer
  11. Completed all steps in the ACH revoke process with no errors
  12. Completed 10 Chat Interactions
  13. Successfully de-escalated an upset customer
  14. Explained Paydown to customer
  15. Help your teammate with a question
  16. Made 25 Outbound Calls
  17. Received a QA score of 90% or higher
  18. Finished all first call/email on Missed Payment Report
  19. Had a customer say their Bank account was hacked
  20. Received a QA score of 100%
  21. Processed 3 Deferments
  22. FREE
  23. Completed a LP
  24. Successfully kept a customer from completing a ACH Revoke
  25. Collected Payment from Missed Payments Report
  26. Customer expressed satisfaction with the service you provided
  27. Made 50 Outbound Calls
  28. Handled 30 Emails
  29. Transferred customer to Recovery