TransferredCustomerto NBCompleteda LPClosed5 SpamEmailsReceiveda QA scoreof 90% orhigherCompleteda PIF byDebit Cardfor $300+FREECompleted allsteps in theACH revokeprocess withno errorsCustomerasked for arevoke priorto their firstpaymentHandled30EmailsCompletedall yourassignedfollow-upsHandled15inboundcallsExplainedPaydowntocustomerRecommendedVIP to acustomerHad acustomer saytheir Bankaccount washackedMade 35OutboundCallsProcessed5VoicemailsCustomerexpressedsatisfaction withthe service youprovidedCollectedPaymentfrom MissedPaymentsReportMade 50OutboundCallsReceiveda QAscore of100%Successfullyde-escalatedan upsetcustomerSuccessfullykept acustomer fromcompleting aACH RevokeCompleteda due datechangeMade 25OutboundCallsCompleted10 ChatInteractionsHelp yourteammatewith aquestionTransferredcustomertoRecoveryFinished allfirst call/emailon MissedPaymentReportProcessed3DefermentsTransferredCustomerto NBCompleteda LPClosed5 SpamEmailsReceiveda QA scoreof 90% orhigherCompleteda PIF byDebit Cardfor $300+FREECompleted allsteps in theACH revokeprocess withno errorsCustomerasked for arevoke priorto their firstpaymentHandled30EmailsCompletedall yourassignedfollow-upsHandled15inboundcallsExplainedPaydowntocustomerRecommendedVIP to acustomerHad acustomer saytheir Bankaccount washackedMade 35OutboundCallsProcessed5VoicemailsCustomerexpressedsatisfaction withthe service youprovidedCollectedPaymentfrom MissedPaymentsReportMade 50OutboundCallsReceiveda QAscore of100%Successfullyde-escalatedan upsetcustomerSuccessfullykept acustomer fromcompleting aACH RevokeCompleteda due datechangeMade 25OutboundCallsCompleted10 ChatInteractionsHelp yourteammatewith aquestionTransferredcustomertoRecoveryFinished allfirst call/emailon MissedPaymentReportProcessed3Deferments

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred Customer to NB
  2. Completed a LP
  3. Closed 5 Spam Emails
  4. Received a QA score of 90% or higher
  5. Completed a PIF by Debit Card for $300+
  6. FREE
  7. Completed all steps in the ACH revoke process with no errors
  8. Customer asked for a revoke prior to their first payment
  9. Handled 30 Emails
  10. Completed all your assigned follow-ups
  11. Handled 15 inbound calls
  12. Explained Paydown to customer
  13. Recommended VIP to a customer
  14. Had a customer say their Bank account was hacked
  15. Made 35 Outbound Calls
  16. Processed 5 Voicemails
  17. Customer expressed satisfaction with the service you provided
  18. Collected Payment from Missed Payments Report
  19. Made 50 Outbound Calls
  20. Received a QA score of 100%
  21. Successfully de-escalated an upset customer
  22. Successfully kept a customer from completing a ACH Revoke
  23. Completed a due date change
  24. Made 25 Outbound Calls
  25. Completed 10 Chat Interactions
  26. Help your teammate with a question
  27. Transferred customer to Recovery
  28. Finished all first call/email on Missed Payment Report
  29. Processed 3 Deferments