Made 50OutboundCallsCustomerexpressedsatisfaction withthe service youprovidedReceiveda QA scoreof 90% orhigherCompleteda LPCompleteda PIF byDebit Cardfor $300+Closed5 SpamEmailsReceiveda QAscore of100%Handled15inboundcallsCollectedPaymentfrom MissedPaymentsReportRecommendedVIP to acustomerHad acustomer saytheir Bankaccount washackedTransferredcustomertoRecoveryCompleteda due datechangeFinished allfirst call/emailon MissedPaymentReportCustomerasked for arevoke priorto their firstpaymentFREECompletedall yourassignedfollow-upsProcessed3DefermentsCompleted10 ChatInteractionsTransferredCustomerto NBHelp yourteammatewith aquestionCompleted allsteps in theACH revokeprocess withno errorsMade 35OutboundCallsHandled30EmailsMade 25OutboundCallsExplainedPaydowntocustomerSuccessfullykept acustomer fromcompleting aACH RevokeProcessed5VoicemailsSuccessfullyde-escalatedan upsetcustomerMade 50OutboundCallsCustomerexpressedsatisfaction withthe service youprovidedReceiveda QA scoreof 90% orhigherCompleteda LPCompleteda PIF byDebit Cardfor $300+Closed5 SpamEmailsReceiveda QAscore of100%Handled15inboundcallsCollectedPaymentfrom MissedPaymentsReportRecommendedVIP to acustomerHad acustomer saytheir Bankaccount washackedTransferredcustomertoRecoveryCompleteda due datechangeFinished allfirst call/emailon MissedPaymentReportCustomerasked for arevoke priorto their firstpaymentFREECompletedall yourassignedfollow-upsProcessed3DefermentsCompleted10 ChatInteractionsTransferredCustomerto NBHelp yourteammatewith aquestionCompleted allsteps in theACH revokeprocess withno errorsMade 35OutboundCallsHandled30EmailsMade 25OutboundCallsExplainedPaydowntocustomerSuccessfullykept acustomer fromcompleting aACH RevokeProcessed5VoicemailsSuccessfullyde-escalatedan upsetcustomer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Made 50 Outbound Calls
  2. Customer expressed satisfaction with the service you provided
  3. Received a QA score of 90% or higher
  4. Completed a LP
  5. Completed a PIF by Debit Card for $300+
  6. Closed 5 Spam Emails
  7. Received a QA score of 100%
  8. Handled 15 inbound calls
  9. Collected Payment from Missed Payments Report
  10. Recommended VIP to a customer
  11. Had a customer say their Bank account was hacked
  12. Transferred customer to Recovery
  13. Completed a due date change
  14. Finished all first call/email on Missed Payment Report
  15. Customer asked for a revoke prior to their first payment
  16. FREE
  17. Completed all your assigned follow-ups
  18. Processed 3 Deferments
  19. Completed 10 Chat Interactions
  20. Transferred Customer to NB
  21. Help your teammate with a question
  22. Completed all steps in the ACH revoke process with no errors
  23. Made 35 Outbound Calls
  24. Handled 30 Emails
  25. Made 25 Outbound Calls
  26. Explained Paydown to customer
  27. Successfully kept a customer from completing a ACH Revoke
  28. Processed 5 Voicemails
  29. Successfully de-escalated an upset customer