Made 50OutboundCallsReceiveda QA scoreof 90% orhigherFREEHad acustomer saytheir Bankaccount washackedMade 25OutboundCallsProcessed5VoicemailsHandled30EmailsMade 35OutboundCallsCompleteda LPClosed5 SpamEmailsReceiveda QAscore of100%Handled15inboundcallsTransferredCustomerto NBCompleted allsteps in theACH revokeprocess withno errorsTransferredcustomertoRecoveryCustomerasked for arevoke priorto their firstpaymentCompletedall yourassignedfollow-upsHelp yourteammatewith aquestionCompleted10 ChatInteractionsCollectedPaymentfrom MissedPaymentsReportSuccessfullyde-escalatedan upsetcustomerSuccessfullykept acustomer fromcompleting aACH RevokeExplainedPaydowntocustomerProcessed3DefermentsFinished allfirst call/emailon MissedPaymentReportCompleteda PIF byDebit Cardfor $300+RecommendedVIP to acustomerCompleteda due datechangeCustomerexpressedsatisfaction withthe service youprovidedMade 50OutboundCallsReceiveda QA scoreof 90% orhigherFREEHad acustomer saytheir Bankaccount washackedMade 25OutboundCallsProcessed5VoicemailsHandled30EmailsMade 35OutboundCallsCompleteda LPClosed5 SpamEmailsReceiveda QAscore of100%Handled15inboundcallsTransferredCustomerto NBCompleted allsteps in theACH revokeprocess withno errorsTransferredcustomertoRecoveryCustomerasked for arevoke priorto their firstpaymentCompletedall yourassignedfollow-upsHelp yourteammatewith aquestionCompleted10 ChatInteractionsCollectedPaymentfrom MissedPaymentsReportSuccessfullyde-escalatedan upsetcustomerSuccessfullykept acustomer fromcompleting aACH RevokeExplainedPaydowntocustomerProcessed3DefermentsFinished allfirst call/emailon MissedPaymentReportCompleteda PIF byDebit Cardfor $300+RecommendedVIP to acustomerCompleteda due datechangeCustomerexpressedsatisfaction withthe service youprovided

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made 50 Outbound Calls
  2. Received a QA score of 90% or higher
  3. FREE
  4. Had a customer say their Bank account was hacked
  5. Made 25 Outbound Calls
  6. Processed 5 Voicemails
  7. Handled 30 Emails
  8. Made 35 Outbound Calls
  9. Completed a LP
  10. Closed 5 Spam Emails
  11. Received a QA score of 100%
  12. Handled 15 inbound calls
  13. Transferred Customer to NB
  14. Completed all steps in the ACH revoke process with no errors
  15. Transferred customer to Recovery
  16. Customer asked for a revoke prior to their first payment
  17. Completed all your assigned follow-ups
  18. Help your teammate with a question
  19. Completed 10 Chat Interactions
  20. Collected Payment from Missed Payments Report
  21. Successfully de-escalated an upset customer
  22. Successfully kept a customer from completing a ACH Revoke
  23. Explained Paydown to customer
  24. Processed 3 Deferments
  25. Finished all first call/email on Missed Payment Report
  26. Completed a PIF by Debit Card for $300+
  27. Recommended VIP to a customer
  28. Completed a due date change
  29. Customer expressed satisfaction with the service you provided