Completeda due datechangeCustomerexpressedsatisfaction withthe service youprovidedMade 35OutboundCallsHandled30EmailsCompleteda LPCompleted10 ChatInteractionsProcessed5VoicemailsFREECompletedall yourassignedfollow-upsReceiveda QAscore of100%ExplainedPaydowntocustomerMade 50OutboundCallsHandled15inboundcallsClosed5 SpamEmailsMade 25OutboundCallsCompleted allsteps in theACH revokeprocess withno errorsHelp yourteammatewith aquestionProcessed3DefermentsSuccessfullyde-escalatedan upsetcustomerReceiveda QA scoreof 90% orhigherHad acustomer saytheir Bankaccount washackedTransferredCustomerto NBTransferredcustomertoRecoveryRecommendedVIP to acustomerCollectedPaymentfrom MissedPaymentsReportCustomerasked for arevoke priorto their firstpaymentFinished allfirst call/emailon MissedPaymentReportCompleteda PIF byDebit Cardfor $300+Successfullykept acustomer fromcompleting aACH RevokeCompleteda due datechangeCustomerexpressedsatisfaction withthe service youprovidedMade 35OutboundCallsHandled30EmailsCompleteda LPCompleted10 ChatInteractionsProcessed5VoicemailsFREECompletedall yourassignedfollow-upsReceiveda QAscore of100%ExplainedPaydowntocustomerMade 50OutboundCallsHandled15inboundcallsClosed5 SpamEmailsMade 25OutboundCallsCompleted allsteps in theACH revokeprocess withno errorsHelp yourteammatewith aquestionProcessed3DefermentsSuccessfullyde-escalatedan upsetcustomerReceiveda QA scoreof 90% orhigherHad acustomer saytheir Bankaccount washackedTransferredCustomerto NBTransferredcustomertoRecoveryRecommendedVIP to acustomerCollectedPaymentfrom MissedPaymentsReportCustomerasked for arevoke priorto their firstpaymentFinished allfirst call/emailon MissedPaymentReportCompleteda PIF byDebit Cardfor $300+Successfullykept acustomer fromcompleting aACH Revoke

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed a due date change
  2. Customer expressed satisfaction with the service you provided
  3. Made 35 Outbound Calls
  4. Handled 30 Emails
  5. Completed a LP
  6. Completed 10 Chat Interactions
  7. Processed 5 Voicemails
  8. FREE
  9. Completed all your assigned follow-ups
  10. Received a QA score of 100%
  11. Explained Paydown to customer
  12. Made 50 Outbound Calls
  13. Handled 15 inbound calls
  14. Closed 5 Spam Emails
  15. Made 25 Outbound Calls
  16. Completed all steps in the ACH revoke process with no errors
  17. Help your teammate with a question
  18. Processed 3 Deferments
  19. Successfully de-escalated an upset customer
  20. Received a QA score of 90% or higher
  21. Had a customer say their Bank account was hacked
  22. Transferred Customer to NB
  23. Transferred customer to Recovery
  24. Recommended VIP to a customer
  25. Collected Payment from Missed Payments Report
  26. Customer asked for a revoke prior to their first payment
  27. Finished all first call/email on Missed Payment Report
  28. Completed a PIF by Debit Card for $300+
  29. Successfully kept a customer from completing a ACH Revoke