Help yourteammatewith aquestionProcessed5VoicemailsExplainedPaydowntocustomerReceiveda QA scoreof 90% orhigherMade 50OutboundCallsCompleteda PIF byDebit Cardfor $300+Made 35OutboundCallsRecommendedVIP to acustomerFREEClosed5 SpamEmailsCompleteda LPHandled15inboundcallsMade 25OutboundCallsReceiveda QAscore of100%TransferredcustomertoRecoverySuccessfullykept acustomer fromcompleting aACH RevokeCustomerasked for arevoke priorto their firstpaymentCompleted10 ChatInteractionsCompletedall yourassignedfollow-upsSuccessfullyde-escalatedan upsetcustomerFinished allfirst call/emailon MissedPaymentReportCompleteda due datechangeHad acustomer saytheir Bankaccount washackedProcessed3DefermentsTransferredCustomerto NBCustomerexpressedsatisfaction withthe service youprovidedCollectedPaymentfrom MissedPaymentsReportHandled30EmailsCompleted allsteps in theACH revokeprocess withno errorsHelp yourteammatewith aquestionProcessed5VoicemailsExplainedPaydowntocustomerReceiveda QA scoreof 90% orhigherMade 50OutboundCallsCompleteda PIF byDebit Cardfor $300+Made 35OutboundCallsRecommendedVIP to acustomerFREEClosed5 SpamEmailsCompleteda LPHandled15inboundcallsMade 25OutboundCallsReceiveda QAscore of100%TransferredcustomertoRecoverySuccessfullykept acustomer fromcompleting aACH RevokeCustomerasked for arevoke priorto their firstpaymentCompleted10 ChatInteractionsCompletedall yourassignedfollow-upsSuccessfullyde-escalatedan upsetcustomerFinished allfirst call/emailon MissedPaymentReportCompleteda due datechangeHad acustomer saytheir Bankaccount washackedProcessed3DefermentsTransferredCustomerto NBCustomerexpressedsatisfaction withthe service youprovidedCollectedPaymentfrom MissedPaymentsReportHandled30EmailsCompleted allsteps in theACH revokeprocess withno errors

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help your teammate with a question
  2. Processed 5 Voicemails
  3. Explained Paydown to customer
  4. Received a QA score of 90% or higher
  5. Made 50 Outbound Calls
  6. Completed a PIF by Debit Card for $300+
  7. Made 35 Outbound Calls
  8. Recommended VIP to a customer
  9. FREE
  10. Closed 5 Spam Emails
  11. Completed a LP
  12. Handled 15 inbound calls
  13. Made 25 Outbound Calls
  14. Received a QA score of 100%
  15. Transferred customer to Recovery
  16. Successfully kept a customer from completing a ACH Revoke
  17. Customer asked for a revoke prior to their first payment
  18. Completed 10 Chat Interactions
  19. Completed all your assigned follow-ups
  20. Successfully de-escalated an upset customer
  21. Finished all first call/email on Missed Payment Report
  22. Completed a due date change
  23. Had a customer say their Bank account was hacked
  24. Processed 3 Deferments
  25. Transferred Customer to NB
  26. Customer expressed satisfaction with the service you provided
  27. Collected Payment from Missed Payments Report
  28. Handled 30 Emails
  29. Completed all steps in the ACH revoke process with no errors