(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer asked for a revoke prior to their first payment
Made 35 Outbound Calls
Made 50 Outbound Calls
Customer expressed satisfaction with the service you provided
Recommended VIP to a customer
FREE
Handled 15 inbound calls
Processed 5 Voicemails
Had a customer say their Bank account was hacked
Received a QA score of 100%
Successfully de-escalated an upset customer
Processed 3 Deferments
Closed 5 Spam Emails
Explained Paydown to customer
Handled 30 Emails
Completed all steps in the ACH revoke process with no errors
Made 25 Outbound Calls
Successfully kept a customer from completing a ACH Revoke
Completed 10 Chat Interactions
Received a QA score of 90% or higher
Help your teammate with a question
Completed a LP
Completed a PIF by Debit Card for $300+
Collected Payment from Missed Payments Report
Transferred Customer to NB
Completed all your assigned follow-ups
Transferred customer to Recovery
Completed a due date change
Finished all first call/email on Missed Payment Report
