Completeda LPExplainedPaydowntocustomerCompleteda PIF byDebit Cardfor $300+FREEMade 25OutboundCallsRecommendedVIP to acustomerMade 50OutboundCallsCompleted10 ChatInteractionsTransferredCustomerto NBSuccessfullyde-escalatedan upsetcustomerTransferredcustomertoRecoveryCompleted allsteps in theACH revokeprocess withno errorsReceiveda QA scoreof 90% orhigherCustomerasked for arevoke priorto their firstpaymentClosed5 SpamEmailsHandled15inboundcallsFinished allfirst call/emailon MissedPaymentReportProcessed3DefermentsCustomerexpressedsatisfaction withthe service youprovidedReceiveda QAscore of100%Completeda due datechangeHelp yourteammatewith aquestionCompletedall yourassignedfollow-upsSuccessfullykept acustomer fromcompleting aACH RevokeMade 35OutboundCallsCollectedPaymentfrom MissedPaymentsReportHad acustomer saytheir Bankaccount washackedHandled30EmailsProcessed5VoicemailsCompleteda LPExplainedPaydowntocustomerCompleteda PIF byDebit Cardfor $300+FREEMade 25OutboundCallsRecommendedVIP to acustomerMade 50OutboundCallsCompleted10 ChatInteractionsTransferredCustomerto NBSuccessfullyde-escalatedan upsetcustomerTransferredcustomertoRecoveryCompleted allsteps in theACH revokeprocess withno errorsReceiveda QA scoreof 90% orhigherCustomerasked for arevoke priorto their firstpaymentClosed5 SpamEmailsHandled15inboundcallsFinished allfirst call/emailon MissedPaymentReportProcessed3DefermentsCustomerexpressedsatisfaction withthe service youprovidedReceiveda QAscore of100%Completeda due datechangeHelp yourteammatewith aquestionCompletedall yourassignedfollow-upsSuccessfullykept acustomer fromcompleting aACH RevokeMade 35OutboundCallsCollectedPaymentfrom MissedPaymentsReportHad acustomer saytheir Bankaccount washackedHandled30EmailsProcessed5Voicemails

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed a LP
  2. Explained Paydown to customer
  3. Completed a PIF by Debit Card for $300+
  4. FREE
  5. Made 25 Outbound Calls
  6. Recommended VIP to a customer
  7. Made 50 Outbound Calls
  8. Completed 10 Chat Interactions
  9. Transferred Customer to NB
  10. Successfully de-escalated an upset customer
  11. Transferred customer to Recovery
  12. Completed all steps in the ACH revoke process with no errors
  13. Received a QA score of 90% or higher
  14. Customer asked for a revoke prior to their first payment
  15. Closed 5 Spam Emails
  16. Handled 15 inbound calls
  17. Finished all first call/email on Missed Payment Report
  18. Processed 3 Deferments
  19. Customer expressed satisfaction with the service you provided
  20. Received a QA score of 100%
  21. Completed a due date change
  22. Help your teammate with a question
  23. Completed all your assigned follow-ups
  24. Successfully kept a customer from completing a ACH Revoke
  25. Made 35 Outbound Calls
  26. Collected Payment from Missed Payments Report
  27. Had a customer say their Bank account was hacked
  28. Handled 30 Emails
  29. Processed 5 Voicemails