Handled15inboundcallsSuccessfullykept acustomer fromcompleting aACH RevokeTransferredCustomerto NBProcessed5VoicemailsFinished allfirst call/emailon MissedPaymentReportHandled30EmailsCustomerexpressedsatisfaction withthe service youprovidedMade 50OutboundCallsClosed5 SpamEmailsMade 25OutboundCallsSuccessfullyde-escalatedan upsetcustomerFREECollectedPaymentfrom MissedPaymentsReportRecommendedVIP to acustomerCompleted allsteps in theACH revokeprocess withno errorsProcessed3DefermentsCompleteda PIF byDebit Cardfor $300+Customerasked for arevoke priorto their firstpaymentHad acustomer saytheir Bankaccount washackedMade 35OutboundCallsHelp yourteammatewith aquestionCompletedall yourassignedfollow-upsCompleteda due datechangeCompleted10 ChatInteractionsExplainedPaydowntocustomerCompleteda LPReceiveda QA scoreof 90% orhigherTransferredcustomertoRecoveryReceiveda QAscore of100%Handled15inboundcallsSuccessfullykept acustomer fromcompleting aACH RevokeTransferredCustomerto NBProcessed5VoicemailsFinished allfirst call/emailon MissedPaymentReportHandled30EmailsCustomerexpressedsatisfaction withthe service youprovidedMade 50OutboundCallsClosed5 SpamEmailsMade 25OutboundCallsSuccessfullyde-escalatedan upsetcustomerFREECollectedPaymentfrom MissedPaymentsReportRecommendedVIP to acustomerCompleted allsteps in theACH revokeprocess withno errorsProcessed3DefermentsCompleteda PIF byDebit Cardfor $300+Customerasked for arevoke priorto their firstpaymentHad acustomer saytheir Bankaccount washackedMade 35OutboundCallsHelp yourteammatewith aquestionCompletedall yourassignedfollow-upsCompleteda due datechangeCompleted10 ChatInteractionsExplainedPaydowntocustomerCompleteda LPReceiveda QA scoreof 90% orhigherTransferredcustomertoRecoveryReceiveda QAscore of100%

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled 15 inbound calls
  2. Successfully kept a customer from completing a ACH Revoke
  3. Transferred Customer to NB
  4. Processed 5 Voicemails
  5. Finished all first call/email on Missed Payment Report
  6. Handled 30 Emails
  7. Customer expressed satisfaction with the service you provided
  8. Made 50 Outbound Calls
  9. Closed 5 Spam Emails
  10. Made 25 Outbound Calls
  11. Successfully de-escalated an upset customer
  12. FREE
  13. Collected Payment from Missed Payments Report
  14. Recommended VIP to a customer
  15. Completed all steps in the ACH revoke process with no errors
  16. Processed 3 Deferments
  17. Completed a PIF by Debit Card for $300+
  18. Customer asked for a revoke prior to their first payment
  19. Had a customer say their Bank account was hacked
  20. Made 35 Outbound Calls
  21. Help your teammate with a question
  22. Completed all your assigned follow-ups
  23. Completed a due date change
  24. Completed 10 Chat Interactions
  25. Explained Paydown to customer
  26. Completed a LP
  27. Received a QA score of 90% or higher
  28. Transferred customer to Recovery
  29. Received a QA score of 100%