Completed10 ChatInteractionsMade 25OutboundCallsReceiveda QA scoreof 90% orhigherReceiveda QAscore of100%ExplainedPaydowntocustomerCompletedall yourassignedfollow-upsSuccessfullykept acustomer fromcompleting aACH RevokeTransferredCustomerto NBCollectedPaymentfrom MissedPaymentsReportFREEProcessed3DefermentsCompleteda LPCustomerexpressedsatisfaction withthe service youprovidedCompleteda due datechangeProcessed5VoicemailsTransferredcustomertoRecoverySuccessfullyde-escalatedan upsetcustomerClosed5 SpamEmailsCustomerasked for arevoke priorto their firstpaymentRecommendedVIP to acustomerHelp yourteammatewith aquestionFinished allfirst call/emailon MissedPaymentReportCompleted allsteps in theACH revokeprocess withno errorsHandled15inboundcallsMade 50OutboundCallsHandled30EmailsCompleteda PIF byDebit Cardfor $300+Had acustomer saytheir Bankaccount washackedMade 35OutboundCallsCompleted10 ChatInteractionsMade 25OutboundCallsReceiveda QA scoreof 90% orhigherReceiveda QAscore of100%ExplainedPaydowntocustomerCompletedall yourassignedfollow-upsSuccessfullykept acustomer fromcompleting aACH RevokeTransferredCustomerto NBCollectedPaymentfrom MissedPaymentsReportFREEProcessed3DefermentsCompleteda LPCustomerexpressedsatisfaction withthe service youprovidedCompleteda due datechangeProcessed5VoicemailsTransferredcustomertoRecoverySuccessfullyde-escalatedan upsetcustomerClosed5 SpamEmailsCustomerasked for arevoke priorto their firstpaymentRecommendedVIP to acustomerHelp yourteammatewith aquestionFinished allfirst call/emailon MissedPaymentReportCompleted allsteps in theACH revokeprocess withno errorsHandled15inboundcallsMade 50OutboundCallsHandled30EmailsCompleteda PIF byDebit Cardfor $300+Had acustomer saytheir Bankaccount washackedMade 35OutboundCalls

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed 10 Chat Interactions
  2. Made 25 Outbound Calls
  3. Received a QA score of 90% or higher
  4. Received a QA score of 100%
  5. Explained Paydown to customer
  6. Completed all your assigned follow-ups
  7. Successfully kept a customer from completing a ACH Revoke
  8. Transferred Customer to NB
  9. Collected Payment from Missed Payments Report
  10. FREE
  11. Processed 3 Deferments
  12. Completed a LP
  13. Customer expressed satisfaction with the service you provided
  14. Completed a due date change
  15. Processed 5 Voicemails
  16. Transferred customer to Recovery
  17. Successfully de-escalated an upset customer
  18. Closed 5 Spam Emails
  19. Customer asked for a revoke prior to their first payment
  20. Recommended VIP to a customer
  21. Help your teammate with a question
  22. Finished all first call/email on Missed Payment Report
  23. Completed all steps in the ACH revoke process with no errors
  24. Handled 15 inbound calls
  25. Made 50 Outbound Calls
  26. Handled 30 Emails
  27. Completed a PIF by Debit Card for $300+
  28. Had a customer say their Bank account was hacked
  29. Made 35 Outbound Calls