CollectedPaymentfrom MissedPaymentsReportCompletedall yourassignedfollow-upsSuccessfullyde-escalatedan upsetcustomerProcessed3DefermentsCompleteda due datechangeHandled30EmailsRecommendedVIP to acustomerTransferredcustomertoRecoveryClosed5 SpamEmailsReceiveda QA scoreof 90% orhigherMade 25OutboundCallsFREEHad acustomer saytheir Bankaccount washackedFinished allfirst call/emailon MissedPaymentReportExplainedPaydowntocustomerCompleteda LPReceiveda QAscore of100%Made 35OutboundCallsCustomerasked for arevoke priorto their firstpaymentCompleted allsteps in theACH revokeprocess withno errorsCustomerexpressedsatisfaction withthe service youprovidedCompleteda PIF byDebit Cardfor $300+Processed5VoicemailsSuccessfullykept acustomer fromcompleting aACH RevokeCompleted10 ChatInteractionsHandled15inboundcallsMade 50OutboundCallsTransferredCustomerto NBHelp yourteammatewith aquestionCollectedPaymentfrom MissedPaymentsReportCompletedall yourassignedfollow-upsSuccessfullyde-escalatedan upsetcustomerProcessed3DefermentsCompleteda due datechangeHandled30EmailsRecommendedVIP to acustomerTransferredcustomertoRecoveryClosed5 SpamEmailsReceiveda QA scoreof 90% orhigherMade 25OutboundCallsFREEHad acustomer saytheir Bankaccount washackedFinished allfirst call/emailon MissedPaymentReportExplainedPaydowntocustomerCompleteda LPReceiveda QAscore of100%Made 35OutboundCallsCustomerasked for arevoke priorto their firstpaymentCompleted allsteps in theACH revokeprocess withno errorsCustomerexpressedsatisfaction withthe service youprovidedCompleteda PIF byDebit Cardfor $300+Processed5VoicemailsSuccessfullykept acustomer fromcompleting aACH RevokeCompleted10 ChatInteractionsHandled15inboundcallsMade 50OutboundCallsTransferredCustomerto NBHelp yourteammatewith aquestion

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Collected Payment from Missed Payments Report
  2. Completed all your assigned follow-ups
  3. Successfully de-escalated an upset customer
  4. Processed 3 Deferments
  5. Completed a due date change
  6. Handled 30 Emails
  7. Recommended VIP to a customer
  8. Transferred customer to Recovery
  9. Closed 5 Spam Emails
  10. Received a QA score of 90% or higher
  11. Made 25 Outbound Calls
  12. FREE
  13. Had a customer say their Bank account was hacked
  14. Finished all first call/email on Missed Payment Report
  15. Explained Paydown to customer
  16. Completed a LP
  17. Received a QA score of 100%
  18. Made 35 Outbound Calls
  19. Customer asked for a revoke prior to their first payment
  20. Completed all steps in the ACH revoke process with no errors
  21. Customer expressed satisfaction with the service you provided
  22. Completed a PIF by Debit Card for $300+
  23. Processed 5 Voicemails
  24. Successfully kept a customer from completing a ACH Revoke
  25. Completed 10 Chat Interactions
  26. Handled 15 inbound calls
  27. Made 50 Outbound Calls
  28. Transferred Customer to NB
  29. Help your teammate with a question