CollectedPaymentfrom MissedPaymentsReportCompleted allsteps in theACH revokeprocess withno errorsCompleteda due datechangeCustomerexpressedsatisfaction withthe service youprovidedFinished allfirst call/emailon MissedPaymentReportReceiveda QAscore of100%Handled15inboundcallsClosed5 SpamEmailsRecommendedVIP to acustomerTransferredCustomerto NBExplainedPaydowntocustomerMade 50OutboundCallsHelp yourteammatewith aquestionProcessed3DefermentsTransferredcustomertoRecoverySuccessfullyde-escalatedan upsetcustomerMade 35OutboundCallsProcessed5VoicemailsReceiveda QA scoreof 90% orhigherCompleteda LPSuccessfullykept acustomer fromcompleting aACH RevokeMade 25OutboundCallsCustomerasked for arevoke priorto their firstpaymentCompletedall yourassignedfollow-upsCompleted10 ChatInteractionsCompleteda PIF byDebit Cardfor $300+FREEHad acustomer saytheir Bankaccount washackedHandled30EmailsCollectedPaymentfrom MissedPaymentsReportCompleted allsteps in theACH revokeprocess withno errorsCompleteda due datechangeCustomerexpressedsatisfaction withthe service youprovidedFinished allfirst call/emailon MissedPaymentReportReceiveda QAscore of100%Handled15inboundcallsClosed5 SpamEmailsRecommendedVIP to acustomerTransferredCustomerto NBExplainedPaydowntocustomerMade 50OutboundCallsHelp yourteammatewith aquestionProcessed3DefermentsTransferredcustomertoRecoverySuccessfullyde-escalatedan upsetcustomerMade 35OutboundCallsProcessed5VoicemailsReceiveda QA scoreof 90% orhigherCompleteda LPSuccessfullykept acustomer fromcompleting aACH RevokeMade 25OutboundCallsCustomerasked for arevoke priorto their firstpaymentCompletedall yourassignedfollow-upsCompleted10 ChatInteractionsCompleteda PIF byDebit Cardfor $300+FREEHad acustomer saytheir Bankaccount washackedHandled30Emails

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Collected Payment from Missed Payments Report
  2. Completed all steps in the ACH revoke process with no errors
  3. Completed a due date change
  4. Customer expressed satisfaction with the service you provided
  5. Finished all first call/email on Missed Payment Report
  6. Received a QA score of 100%
  7. Handled 15 inbound calls
  8. Closed 5 Spam Emails
  9. Recommended VIP to a customer
  10. Transferred Customer to NB
  11. Explained Paydown to customer
  12. Made 50 Outbound Calls
  13. Help your teammate with a question
  14. Processed 3 Deferments
  15. Transferred customer to Recovery
  16. Successfully de-escalated an upset customer
  17. Made 35 Outbound Calls
  18. Processed 5 Voicemails
  19. Received a QA score of 90% or higher
  20. Completed a LP
  21. Successfully kept a customer from completing a ACH Revoke
  22. Made 25 Outbound Calls
  23. Customer asked for a revoke prior to their first payment
  24. Completed all your assigned follow-ups
  25. Completed 10 Chat Interactions
  26. Completed a PIF by Debit Card for $300+
  27. FREE
  28. Had a customer say their Bank account was hacked
  29. Handled 30 Emails