Completed allsteps in theACH revokeprocess withno errorsMade 35OutboundCallsHad acustomer saytheir Bankaccount washackedMade 25OutboundCallsReceiveda QA scoreof 90% orhigherFREECustomerasked for arevoke priorto their firstpaymentHelp yourteammatewith aquestionSuccessfullykept acustomer fromcompleting aACH RevokeTransferredCustomerto NBFinished allfirst call/emailon MissedPaymentReportClosed5 SpamEmailsReceiveda QAscore of100%Handled15inboundcallsCustomerexpressedsatisfaction withthe service youprovidedCompleted10 ChatInteractionsCollectedPaymentfrom MissedPaymentsReportCompleteda due datechangeMade 50OutboundCallsCompleteda LPProcessed3DefermentsHandled30EmailsSuccessfullyde-escalatedan upsetcustomerCompletedall yourassignedfollow-upsProcessed5VoicemailsTransferredcustomertoRecoveryRecommendedVIP to acustomerExplainedPaydowntocustomerCompleteda PIF byDebit Cardfor $300+Completed allsteps in theACH revokeprocess withno errorsMade 35OutboundCallsHad acustomer saytheir Bankaccount washackedMade 25OutboundCallsReceiveda QA scoreof 90% orhigherFREECustomerasked for arevoke priorto their firstpaymentHelp yourteammatewith aquestionSuccessfullykept acustomer fromcompleting aACH RevokeTransferredCustomerto NBFinished allfirst call/emailon MissedPaymentReportClosed5 SpamEmailsReceiveda QAscore of100%Handled15inboundcallsCustomerexpressedsatisfaction withthe service youprovidedCompleted10 ChatInteractionsCollectedPaymentfrom MissedPaymentsReportCompleteda due datechangeMade 50OutboundCallsCompleteda LPProcessed3DefermentsHandled30EmailsSuccessfullyde-escalatedan upsetcustomerCompletedall yourassignedfollow-upsProcessed5VoicemailsTransferredcustomertoRecoveryRecommendedVIP to acustomerExplainedPaydowntocustomerCompleteda PIF byDebit Cardfor $300+

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed all steps in the ACH revoke process with no errors
  2. Made 35 Outbound Calls
  3. Had a customer say their Bank account was hacked
  4. Made 25 Outbound Calls
  5. Received a QA score of 90% or higher
  6. FREE
  7. Customer asked for a revoke prior to their first payment
  8. Help your teammate with a question
  9. Successfully kept a customer from completing a ACH Revoke
  10. Transferred Customer to NB
  11. Finished all first call/email on Missed Payment Report
  12. Closed 5 Spam Emails
  13. Received a QA score of 100%
  14. Handled 15 inbound calls
  15. Customer expressed satisfaction with the service you provided
  16. Completed 10 Chat Interactions
  17. Collected Payment from Missed Payments Report
  18. Completed a due date change
  19. Made 50 Outbound Calls
  20. Completed a LP
  21. Processed 3 Deferments
  22. Handled 30 Emails
  23. Successfully de-escalated an upset customer
  24. Completed all your assigned follow-ups
  25. Processed 5 Voicemails
  26. Transferred customer to Recovery
  27. Recommended VIP to a customer
  28. Explained Paydown to customer
  29. Completed a PIF by Debit Card for $300+