(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Completed all your assigned follow-ups
Successfully de-escalated an upset customer
Closed 5 Spam Emails
Recommended VIP to a customer
Received a QA score of 100%
Made 50 Outbound Calls
Transferred customer to Recovery
Made 25 Outbound Calls
Customer expressed satisfaction with the service you provided
Successfully kept a customer from completing a ACH Revoke
Completed a PIF by Debit Card for $300+
Processed 3 Deferments
FREE
Handled 15 inbound calls
Help your teammate with a question
Made 35 Outbound Calls
Collected Payment from Missed Payments Report
Had a customer say their Bank account was hacked
Completed all steps in the ACH revoke process with no errors
Completed a LP
Transferred Customer to NB
Received a QA score of 90% or higher
Processed 5 Voicemails
Finished all first call/email on Missed Payment Report
Handled 30 Emails
Completed 10 Chat Interactions
Customer asked for a revoke prior to their first payment
